Case Study

TIBCO BusinessWorks

reviewer1265133
Review by a Real User
Senior Manager Enterprise Integration
and Order Management at a comms Verified by IT Central Station
service provider with 5,001-10,000
employees

What is our primary use case? solutions, TIBCO is playing catch up in terms of
cloud adoption.  
We using TIBCO BusinessWorks 5 and the
container edition to work with integrations.   I just received a new version the other day and
they have included quite a lot of changes. It is
impossible to tell what they have already taken
What is most valuable? care of. But I have experienced that there are
some security vulnerabilities that they need to
It is a cloud product. The most valuable part of
fix on the Docker image. I do not have the
the solution is the ease-of-use and deployment.  
specific details because we have not totally
isolated the problem, but there are some
What needs improvement? vulnerabilities and those are apparent in the
TIBCO container edition.  
I think TIBCO needs to do a lot in terms of
making it a first-class cloud solution. Because
the issues that we are facing have to do with the For how long have I used the
container-based image. It is so big that it makes
it very difficult to autoscale.  
solution?
I have been using TIBCO (The Information Bus
They need to do a few things. First, they need to
Company) Businessworks for the last seven
make it smaller, and also to make it really a true
years.  
cloud citizen. Because if you compare with other

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 Validated User Review
What do I think about the
stability of the solution?
I think TIBCO is relatively stable. There is not
much downtime.   TIBCO is unparalleled.
What do I think about the
scalability of the solution?
With TIBCO as a platform, scalability should not
be an issue because it is cloud-based and
should support autoscaling. You run the Docker
image on Kubernetes or RedHat, then the BW
(BusinessWorks) site is always relatively stable
and also very easy to scale. It is scalable both
vertically and horizontally.  As far as looking at it
as scaling to a larger number of users, TIBCO is
really not a GUI where a user will log in and
perform tasks. It is middleware, where you use it
to expose APIs and from there you have
systems connecting to it. So it supports the
operations of the entire enterprise. You can
not really quantify the number of users because
it is just a tool for exposing APIs.  
How are customer service and
technical support?
I work with TIBCO technical support almost
every week. We often have to raise a ticket. Not
in a bad way. Most of the time it is just that we
come to a new situation or requirement and it is
better and quicker to have them assist us. It is
not because of the stability of the solution. It is
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always a new challenge where we require their
technical assistance.  
The technical support team is usually very
prompt. I think the kind of support we get from
  
Which solution did I use
previously and why did I switch?
There was a time we did a pilot with Oracle SOA
(Service-Oriented Architecture). But in terms of a
faster API tool, TIBCO is miles ahead of SOA in
terms of functionality and setup. It is also
better in terms of ease-of-use. Oracle is too
complex. I find it unnecessarily complex and
heavy.  
How was the initial setup?
I think the setups that I have done were mostly
straightforward. They really did not require a lot
of back and forth or complicated configurations.
But in some scenarios, I have had complicated
implementations. These are businesses with
complex business requirements and that
is when I need to contact the support at TIBCO.  
The initial setup normally takes between a week
to two weeks. This is for the deployment and
then after that, we spend a little time doing
some testing. It is really not an outrageous
amount of time for deployment at all.   
 Validated User Review

What other advice do I have?

The only caveat I would tell people considering
this solution is that there are issues with the
container-based image. It needs to be made
much smaller. But as a tool to help you work
doing what it was made to do, it is a very good
product.  
On the scale from one to ten where one is the
worst and ten is the best, I would you rate
TIBCO as a nine-out-of-ten. If you see the
amount of work that we do with it and the kind
of revenue and customer experience because of
the value that we get from TIBCO, the high
rating is warranted.  

Which deployment model are

you using for this solution?
On-premises

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