AZIZA YUNUSOVA

Location: Al Karama, UAE

Mobile: +971 56 7609323
Email: aziza.yunusova.90@mail.ru
Nationality: Uzbekistan
Date of birth: 04 June 1995
Marital Status: Married

OBJECTIVE:
A suitable position in above mentioned with a reputed organization, where I could develop,
leads and organizes the resources of the Company for its optimum growth and development.

WORK EXPERIENCE:
Food and Beverage Supervisor (IRD) “Park Regis Kris Kin” Hotel, Dubai.
January 2020 _ July 2020.

 Oversee all aspects of the daily operation of the hotel’s Room Service operation.
 Respond to guest complaints in a timely manner.
 Work with other F&B managers and keep them informed of F&B issues as they arise.
 Organize all documentation for shift work on a daily basis including pre-shift reports, daily
training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor
on a daily basis through the time management system.
 Ensure all staff are meeting all established standards of service through ongoing and
recurrent training systems
 Monitor and test service skills of staff, retrain and reinforce all standards on food and quality
and service details daily. Provide feedback and appraisals as necessary.
 Ensure compliance with in Room dining SOP’s.
 Ensure the training of department heads and employees on SOP’s, report preparation and
technical job tasks
 Monitor and supervise the mini-bar department.
 Ensure effective communications between each shift
 Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner
and according to instructions
 Plan and conduct meetings for outlets on a daily basis to ensure staff is correctly
communicated with and that staff are consistently trained and well-motivated. Attend
interdepartmental meetings to ensure good cross communication between departments.
 Be aware of and assist to control current budgeted and forecasted revenues, payroll, and
product costs.
 Ensure all current Accounting and Human Resources policies are being adhered to.
 Report any issues or grievances to the Director of Restaurants and or Human Resources.
 Prepare and submit required reports in a timely manner.
Food and beverage Shift Leader (IRD) “Park Regis Kris Kin” Hotel, Dubai.
September 2019_December 2019.
 Responsible for answering all telephone calls and prioritizing said calls.
 Have very good telephone etiquettes.
 Directly involved in the order taking and order placing process while dealing with guest
requests and orders, courteously, efficiently and promptly.
 Have good knowledge of room service menu's and ongoing promotions in other F&B outlet.
 Able to provide recommendations and suggestions to guests upon request.
 Be knowledgeable of all services, facilities and products offered by the hotel.
 Promptly handle guest queries, complaints and all issues in a professional manner.
 Have the knowledge and understanding to explain and perform upselling all items offered by
the department assigned as well as offering alternatives or suggestions to guests.
 Ensure proper handover is given to the next shift and also to the IRD manager.
 Report cleanliness and maintenance issues to the immediate supervisor 
 Assist in carrying out scheduled inventories of products and operating equipment.
 Ensure that the place of work and surrounding area is kept clean and organized.

Room Service Order Taker (IRD) “Park Regis Kris Kin” Hotel, Dubai.
August 2017_September 2019.
 Responsible for answering all telephone calls and prioritizing said calls.
 Have very good telephone etiquettes.
 Directly involved in the order taking and order placing process while dealing with guest
requests and orders, courteously, efficiently and promptly.
 Have good knowledge of room service menu's and ongoing promotions in other F&B outlet.
 Able to provide recommendations and suggestions to guests upon request.
 Be knowledgeable of all services, facilities and products offered by the hotel.

ACHIEVEMENTS:
 Master of Opera, Remote Management, FMC
 Trainer to trainee certificate
 PIC level 2 (HACCP CERTIFICATE)
 PIC level 3 (HACCP CERTIFICATE FROM UK)

LANGUAGES:

 English
 Russian
 Turkish
 Uzbek

Reference: Park Regis Kris Kin Hotel, Dubai

Human Resource – 971 56 788 90 68 ( Araceli Montalla )
Director of Food and Beverages – 971 50 461 95 82 ( Nerissa Orinday )
Outlet Manager – 971 50 584 04 97 ( Aung Okgar )