Professional Documents
Culture Documents
Customer Refund - R12
Customer Refund - R12
Customer Refund - R12
in Oracle R12
Dave Trch
TUSC
February 27, 2009
March 09
Agenda
Customer Refunds Prior to R12
R12 Integration Options Available
R12 Manual Refund Process Example
Required Setups – Manual Refund
Automated Refunds
2
Customer Refunds Prior to R12
Prior to R12, there were essentially two refund options:
Manual processing:
Create a debit memo in AR, apply the unapplied cash or credit
Set up the customer as a supplier in AP
Create an invoice in AP for the refund amount and issue the payment
3
R12 Refund Options Available
Initiation of a customer refund by application of a credit or
unapplied cash to a refund receivables activity
Automated refund generation based on credit memos
generated by Autoinvoice
Check refunds
Credit card refunds
4
R12 Manual Refund Process Example
Unapplied customer cash
5
R12 Manual Refund Process Example
Receipt application window, choose the Refund application
type.
6
R12 Manual Refund Process Example
Click on the Refund Attributes button; select the appropriate
Payment Method. Save your work.
7
R12 Manual Refund Process Example
Click on the Refund Status button. Review the AP invoice
generated and ready for payment based on due date.
8
R12 Manual Refund Process Example
Oracle uses seeded Receivables Activity and workflow to
auto-create the AP invoice.
Oracle does not create the customer as a supplier. Notice
that a supplier number is not indicated on the AP invoice.
9
Required Setups – Manual Refund
Create a Recivables Activity for the Type of Refund.
10
Required Setups – Manual Refund
Set up a disbursement bank account or use an existing
account, depending on your policy.
11
Automated Refund
Fully-Automated: Autoinvoice can be set up to automatically
create a refund Credit Memo and without any user
intervention generate the refund. This would be used when
importing a credit memo against a paid invoice.
Imported credit memos can apply to credit card or non-credit
card transactions.
For credit cards, Receivables submits a refund request to Oracle
Payments. Payments refunds the same credit card used for the
original transaction.
For non-credit cards, Receivables submits a request to Payables, using
Payments to create the disbursement.
12
Questions
13
Presenter Information
Dave Trch
TUSC
trchd@tusc.com
14