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CGS 1560
Daniel Motola Pedroso
Spring 2021
Wolfson Campus

Troubleshooting Windows After Startup

Do we consider necessary to troubleshoot windows after startup? During the years

Microsoft has been putting his efforts to maintain the dominance of the Operating Systems (OS)
market for users. It is not a secret that Windows has been the first choice for users in need to do
simple tasks in a daily basics. Windows OS in almost all his versions has provided this
opportunity. Even though is the main OS, most popular still, most used, for Technical Support
Specialists we need to be ready to fix the issue that this OS present or will present. To
accomplish this big task, we cannot be a simple observer or follow a weekly routine without
make some changes. We need to continually be informed about what is going on with this OS.
One of the ways to do this is checking in Microsoft.com Website, forums, YouTube channel and
publications to be current. Another option is to have handy a list of topics that we need to check
on a regular basics. Some of these topics we proposed are going to be discuss in this paper.

Topics to discuss:

1. The Windows OS is made up of two main components: the shell and the kernel: This
option makes sure we can interact with the Operating System by himself and
accomplished all the task we want to do.

2. A process is a program running under the shell, together with all the resources assigned to
it: This option helps us which programs are running in our system. In previous versions
of Windows was widely use on a daily basis. With Windows 10 you do not need to check
this option. Why? Because computers today have more memory ram and faster
processors velocity. Before we used programs outside Windows OS to stop a process. In
Windows 10 you do not need to do this. This process option before and today is used for
some viruses to camouflage their functioning and foul antivirus and firewalls programs.

3. Windows tools that access and manage other Windows tools are Control Panel,
Administrative Tools, Computer Management, and Microsoft Management Control
(MMC): This set of tools have been around since Windows beginnings. MMC, has been
used mostly on Windows Servers Versions, not so much on Desktop Versions. Is a great
tool to do some tasks inside the system faster. Computer Management is a great tool to
access the hardware, drivers and more inside your PC. Administrative Tools, in our
opinion between regular users of Windows, no ITs, is not widely used, because required a
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higher level of knowledge about Windows OS. Control Panel is one of the best tools
inside Windows. In almost every version. Is per se the one that contain all of the task of
your OS. As we are seeing today, Microsoft have decided to do not use anymore in future
updates of Windows 10 maybe we will not have Control Panel anymore.

4. •Tools to observe, track, and log Windows, user, network, application, and hardware
activities are Event Viewer, Performance Monitor, Reliability Monitor, and Resource
Monitor: These tools permit to know what happened, what is happening inside Windows
OS. They are available in Windows 10 and also Windows Servers Editions. Some
Specialists are not using it, because they consider when a damage is done inside the OS,
nothing can be done. In part they are right, on the other hand they are not. In our opinion
this are the first tools you need to check to know what is going on inside the OS. After
you can use another set of tools like Sysinternals from Microsoft to gather more
information about the errors.

Works Cited

Andrews/Dark/West, CompTIA A+ Guide to IT Technical Support, 10thEdition. © [2020]

Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly
accessible website, in whole or in part.

Appendix A. Topics for this Paper

1. What are the Shell and the Kernel? (1 of 2)

2. Directory Structures (1 of 2)
3. How Windows Manages Applications (1 of 2)
4. Survey of Windows Tools and Techniques
5. Best Practices to Troubleshoot Windows-Related Problems
6. Step 1: Interview the User and Back Up Data
7. Step 2: Error Messages, The Web, Coworkers, and Logs Might Help (1 of 3)
8. Step 2: Error Messages, The Web, Coworkers, and Logs Might Help (2 of 3)
9. Step 2: Error Messages, The Web, Coworkers, and Logs Might Help (3 of 3)
10. Step 3: Consider That the Data or the Application Might Be Corrupted
11. Step 4: Consider Outside Interference (1 of 5)
12. Step 5: Consider That Windows Might Be the Problem (1 of 4)
13. Slow Startup and Slow Performance
14. Step 1: Observe Startup
15. Step 2: Back Up User Data
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16. Step 3: Perform Routine Maintenance

17. Step 4: Investigate and Eliminate Startup Programs
18. Step 5: Check for Unwanted Scheduled Tasks
19. Step 6: Check for Low System Resources
20. Application Errors and Crashes
21. Application Hangs
22. Slow-Performing Application (1 of 2)
23. Service Fails to Start
24. File Fails to Open
25. Missing DLL or Component Not Registered (1 of 2)
26. Application Has Never Worked (1 of 5)
27. An Application Fails to Uninstall
28. Registry Editor (1 of 5)
29. Manually Removing Software (1 of 6)
30. Troubleshooting Hardware Problems in Windows
31. Display Settings and Graphics Software (1 of 3)
32. Print Management
33. Limited Connectivity (1 of 3)