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  • Stakeholders Stakeholders Stakeholders Stakeholders: Muhammad Shafique SDSB, Lums

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    Khan Sahab
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    The document discusses stakeholders and stakeholder management. It defines stakeholders as anyone affected by or able to affect an organization's objectives. It identifies common types of stakeholders like governments, creditors, competitors, customers, suppliers, partners, communities, and stockholders. It outlines attributes of stakeholder power, legitimacy, and urgency. It discusses analyzing stakeholder interests, identifying their issues and concerns, and managing those issues through initiatives to address stakeholder concerns and opportunities/threats.

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    05 Stakeholders

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    The document discusses stakeholders and stakeholder management. It defines stakeholders as anyone affected by or able to affect an organization's objectives. It identifies common types of stakeholders like governments, creditors, competitors, customers, suppliers, partners, communities, and stockholders. It outlines attributes of stakeholder power, legitimacy, and urgency. It discusses analyzing stakeholder interests, identifying their issues and concerns, and managing those issues through initiatives to address stakeholder concerns and opportunities/threats.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    20 views10 pages

    Stakeholders Stakeholders Stakeholders Stakeholders: Muhammad Shafique SDSB, Lums

    Uploaded by

    Khan Sahab
    The document discusses stakeholders and stakeholder management. It defines stakeholders as anyone affected by or able to affect an organization's objectives. It identifies common types of stakeholders like governments, creditors, competitors, customers, suppliers, partners, communities, and stockholders. It outlines attributes of stakeholder power, legitimacy, and urgency. It discusses analyzing stakeholder interests, identifying their issues and concerns, and managing those issues through initiatives to address stakeholder concerns and opportunities/threats.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 10

    Muhammad Shafique

    Stakeholders SDSB, LUMS


    Who is a
    Stakeholder?

    Anyone who can affect or is affected by the achievement of the


    organization’s objectives (Freeman, 1984: 46).

    2
    Who is a Government
    Stakeholder?
    Creditors

    Competitors

    Substitutors
    • Stockholders
    Suppliers • Board Customers
    • Management
    • Employees

    Value creation and


    distribution system Partners

    Communities
    3
    Stakeholder
    Attributes
    1
    Power

    5 4

    7
    • Power
    2
    3
    • Legitimacy Influence 6
    Legitimacy

    • Urgency

    Mitchell, Agle, & Wood, 1997. AMR, 22(4): 853-886 4


    Stakeholder POWER
    Attributes
    1
    Dormant

    4
    5
    Dominant
    Dangerous
    7
    Definitive
    • Power URGENCY
    2 LEGITIMACY
    3 6
    • Legitimacy Demanding Dependent
    Discretionary

    • Urgency

    Mitchell, Agle, & Wood, 1997. AMR, 22(4): 853-886 5


    Stakeholder
    Impact
    Analysis

    Addressing
    Stakeholders’
    Social Concerns
    Responsibili-
    Opportunities ties
    and Threats
    Stakeholders
    Interests and
    Identification Claims
    of
    Stakeholders

    6
    Stakeholder
    Issues
    Management

    Stakeholders Issues / Concerns


    Stockholders Decline in market value
    Employees/Union Health & Safety
    Customers Service quality
    Suppliers Late payment
    . .
    . .
    . .
    . .
    7
    ... Stakeholder
    Issues
    Management

    Issue Concerned Manager Measure Initiative


    Decline in market value CEO Stock price ?
    Health & Safety Head, HR No. of injuries ?
    Service quality Head, Operations No. of warranty claims ?
    Late payments to Head, Finance
    suppliers
    .
    .
    .
    8
    CLD /
    Mental
    Model

    How do stakeholders affect competitive


    advantage and performance of a firm?

    9
    Q&A

    10

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