WeCare.

id: Everyone has the right to health care

Currently, Indonesian healthcare system suffers from structural issues such as underfinancing,
low density of care providers and of hospitals, limited access to drugs in rural areas, and overall
inaccessibility and inequity of care provision. The utilization levels of the Indonesian healthcare
infrastructure are very low because of the wide spread poverty, the lack of availability, the low
confidence levels patients have in hospital and physician care, and the corruption, amongst other
factors.
After decades of slow progress, it’s time for healthcare institutions to take the leap into
the new digitally enabled healthcare era. The challenge facing the health sector is considerable.
Its implications still has not been reaching all aspects of society and the economy, due to
financial problem. It is clear that the challenge of affordable and sustainable healthcare is
common across both emerging and developing economies. Finding a sustainable solution to
enable better healthcare delivery is no longer the responsibility of the public sector. There is a
collective responsibility across both the public sector and private sector to redefine traditional
healthcare business models to find new pathways to sustainability.

Wecare.id
With that background dr. Mesty Ariotedjo and
Gigih Septianto took the initiative to establish
WeCare, a donation website, in October 2015. They
see that there are still many Indonesians who cannot
seek medical treatment because of lacking of
financial. Although some of patients already have
BPJS, but in the implementation, there are obstacles
in its use, such as not all diseases can be covered by BPJS and also complicated procedures
involved in process.
However, WeCare.id believes every individual in Indonesia has the same right to
receive health services, so that they can act as excellent and productive individuals. However,
not all Indonesian citizens have access to good health services because of the areas that are
difficult to reach, financially limited, and have no National Health Insurance (BPJS).
WeCare.id is a website built specifically to raise funds for patients in remote areas who
need access to optimal health care and BPJS. We work with physicians in the peripheral area to
contact us with these patients so they can obtain treatment and other support facilities on a
regular basis. Through WeCare.id website, prospective donors can see the list and information of
the patients, select the patients who want help, then give help by donating starting from ten
thousand rupiah. All transactions conducted are transparent on WeCare.id website.
WeCare.id also greatly appreciates and supports the National Health Insurance program
from the BPJS (Social Security Administering Body) and the government-saving society to get
adequate health services. But recently, there are still many Indonesian communities in remote
areas or underprivileged people who do not have the BPJS. Therefore, WeCare.id conserves
them to cultivate their BPJS and impose BPJS premiums on underprivileged patients who are not
defined as Beneficiaries of Contributions (PBI).

Business Model
Basically, WeCare.id works by raising funds through crowd funding campaigns. Once
the funds accumulated reach the target for a particular patient, then the funds will be immediately
disbursed. Interestingly, WeCare.id promises to report all donations and fund distribution
processes in a transparent manner on their platforms.
If site visitors want to participate, there are at least three ways provided by WeCare.id,
such as Donors, Medicators, or a Catalyst. Each has a different role in health services. Donors
can choose patients who want to be assisted by donating funds, starting from 25,000 Rupiah.
Medicators are doctors or health workers in remote areas with the task of finding patients who
need health services, referrals, or assisted with the management of BPJS / JKN. While Catalysts
are ordinary people who search or find patients who need help with health services or not have
BPJS / JKN.
 WeCare.id have implemented 10% of the operating costs for each patient, but at the
end of last year's financial accounting closure, until the middle of this year, the operating costs
are known to cover approximately 87% of WeCare.id's operations in 2016 and approximately
69% of operational costs up to Q2 of 2017 with limited operational capacity. This makes
WeCare.id still have to make other fundraising efforts beyond the 10% cost in order to cover
operational costs and also to continue to experiment developing its services. Fundraising that we
do in various efforts such as continuing WeCare.id business model so that in the future,
WeCare.id can be more self-sustaining. In some occasions WeCare.id also do garage sale,
merchandise selling, or by seeking grant support from donor agencies and company.

Conclusion

Patients are now becoming more discerning

about their own health, customer experience has
become a key motivator for providers. Consumers
are no longer passive patients, but have become more
engaged and more discerning, helped by new tools
and better information to compare providers. The
near future will be marked by how well the industry
responds to this consumer shift. The message is clear
for healthcare delivery: digital is here and if as a
provider you are not prepared, you may be left
behind.

Healthcare companies should look to how they will integrate and connect their existing
systems with new digital technologies and merge the data locked inside them to generate
meaningful, actionable insights for caregivers. In the new digital health era, digitally enabled
care is no longer going to be a nice-to-have, but rather a fundamental business imperative.
Industry leaders across providers, insurers, medical technology and the pharmaceuticals all see
major shifts in how care is being delivered. Digital technology has the potential to bridge time,
distance, the affordability of healthcare and the expectation gap between consumers and
clinicians.