Mr.

Abdifatah
 Kenyan


hello@kickresume.com
Kaunda Street, Nairobi 999999, Kenya
+ Work experience + Work experie
999-999-9999

Hussein Salah

8. Recommend, specify and managed the and WAN connectivity, Lo
implementation of network equipment and messaging system,n kespe
applications for IT grants Security Installation and M
9. Monitored server performance, utilization and 2. Client computer hardwar
uptime, responding to any. installation, configuration
10. Assisted in development and maintenance of (laptops, desktops, MS wi
network login scripts and group policies for Windows7 Pro, Ms office

+ Profile + Work experience

managing desktop environment and deploying installation and configura
applications clients, Kespersky AV ).
11. Actively monitored and remediate virus activity 3. Assisted local office mana
A dynamic Sr.IT Specialist. Holding a BSc. in IT, MCSE, controls, policies, and deployment of systems; and endpoint security client deployment. inventorying IT equipmen
MCSA, CCNA, CEH, ITIL and Sophos Certified Engineer. perform regular audits. 12. Ensured that all servers are online and available. 4. Travelled to any of the Som
With more than 8 years of hands on extensive 4. Provided hands-on leadership in the configuration 13. Provided second-level support for local and remote render the required IT sup
experience with IT Infrastructure technologies and and maintenance of network hardware, DNS, staff including desktop hardware and software without problems.
Information Security implementation and operation DHCP, switching, routing and other essential support, printer maintenance, best practices 5. Provided technical and op
across private and public Sectors. I'm always looking for network services such as administration of Cisco 14. Worked with vendors to ensure adherence to for all their needs
new ventures where I can apply my expertise, learn and switches, routers, VPN and ASA/Meraki/Cyberoam service level agreements and integration of 6. Ensured timely configurat
evolve. devices (firewall rules, site-to-site VPNs, software processes between internal and external staff desktop/laptop equipmen
updates, Sophos etc.) resources office (Nairobi) and other
5. Monitored network resources 24/7 via centralized 15. Supported and mentor IT colleagues with providing first level suppo
+ Work experience 6.
apps to pre-empt or respond to outages.
Recommend, specify and manage the
troubleshooting of end user issues
16. Kept monitoring systems up-to-date with currently 7.
necessary.
Ensured the installation a
implementation of network equipment and monitored systems and endpoints network components, wh
Sr. IT Manager 05/2017 – Present applications. 17. Maintained Active Directory, Microsoft Server Cisco Switches and any re
USAID’s Transition Initiative for Stabilization Plus (TIS 7. Ensured high availability and redundancy of data 2008r2/2012r2, WSUS server, Application servers components.
+) at AECOM, Nairobi, Kenya connectivity; implement disaster recovery and and Print server. 8. Liaised with Office of Info
business continuity measures to support the ICRC’s and Technology in Home O
Key Contributions: IT Officer 01/2012 – 12/2012 creation of new email use
1. Asses infrastructure and application Business Continuity Plan.
8. Applied expertise in optimizing network USAID’s Transition Initiative for Stabilization at DAI, lists are kept up to date.
communication channels internally and externally Nairobi, Kenya & Somalia 9. Designed and managed de
2. Designing and implementing infrastructure and performance to address connectivity needs under
challenging circumstances. Technology Systems inclu
application hardening methodologies (Servers, Key Contributions planning.
9. Provided network documentation and training to

Storage, Network, Data Stores, Endpoints, Users)
including least privileges, firewalls policies, access
control, SSO, IPS, Encryption....etc.
3. Ensure escalated service requests & SLA’s are
handled in a timely manner.
4. Ensure patches are installed and verified on all
systems in accordance with the service
5. Provide end-user communication for service
outages, system upgrades, service improvements,
service implementation, and service retirements.
6. Develop standards for workstations, mobile
devices, printers, and other devices routinely.
7. Identify areas for process improvements.
8. Manage and supervise IT professionals (employees
and contractors) working in the IT Operations area.
Minimum of 5 years of management/leadership
experience.
9. Manage service provider relationships delivering
data communication and other infrastructural
services to the Association. Prepare RFIs, RFPs,
review bid proposals, contracts, scope of work, and
other documentation for projects and associated
efforts.
10. Manage the development and maintenance of
documentation including departmental policies,
procedures, disaster recovery plans, and technical
reports as it relates to IT Operations.
11. Drive continuous improvement for ITSM (IT Service
Mwanagement).
Sr. IT Specialist 06/2016 – 07/2017
International Committee of the Red Cross - ICRC,
Nairobi, Kenya & Somalia
Key Contributions:
1. Designed, implement and manage global network
architecture (LAN/WAN, connectivity, etc.)
2. Assisted with creation of policies and procedure.
3. Ensured network security through appropriate
• • •
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organization and IT department.
10. Developed and maintain strong working
relationships with ICRC department/office
managers, IT contractors and key vendors.
11. Installed programs, adapts and maintains all
professional ICRC Telecom/Radio equipment (HF,
VHF, UHF, Wave Mail, modems, antennas, cabling,
power systems, and batteries) respecting internal
standards and procedures.
12. Installed, adapts and maintains all professional
ICRC Informatics equipment (computers, servers,
printers, peripherals, internal networks, power
systems, cabling, modem, connections and internet
facilities) respecting internal standards and
procedures.
13. Shared knowledge and maintains technical and
administrative information updated following
internal documentation and reporting procedures.
IT Manager 01/2013 – 06/2016
USAID’s Transition Initiative for Stabilization at DAI,
Nairobi, Kenya & Somalia
Key Contributions:
1. Managed server backup process and perform data
restores as requested
2. Configured and install SonicWall firewall.
3. Managed end to end IT infrastructure (Servers,
Networks, Voice, Desktops, Laptops)
4. Helped diagnose and fix issues raised by IT officer
in the field
5. Ensured network security through appropriate
controls, policies, and deployment of systems;
perform regular audits
6. Performed other tasks as requested by the chief of
Part and deputy Chief of party.
7. Monitored network resources daily via centralized
apps to pre-empt or respond to outages
1. Managed local network maintenance and
installation (cabling, switches and NIC
configuration TCP/IP, NAT, TCP/IP printing,
windows network and domain services on TCP/IP)
+ Education
2. WAN connectivity and maintenance (Internet
connection and services, and devices configuration BSCIT
and maintenance); Jomo Kenyatta University of A
3. Server and server application maintenance and Technology, Nairobi, Kenya
installation (Hardware integration, Windows
2008/12 server installation and maintenance, LAN Bachelor Of Science in Inform
and WAN connectivity, Lotus Domino and
messaging system, Kaspersky DIT
4. Antivirus Business Security installation and Jomo Kenyatta University of A
maintenance); Client computer hardware and Technology, Nairobi, Kenya
application installation, configuration and
Diploma in Information Techn
maintenance (Laptops, Desktops, MS Windows XP
Pro or Windows 7/8/10 Pro, ghost, Sonic wall, MS
+ Languages
Office Suite, Lotus Notes and other mail clients,
Kaspersky AV);
5. Set up new computers, user accounts, profiles and
deal with password issues.
6. Documented all IT issues and raise trouble tickets
English
on TIS TAMIS for all problems being worked on. Swahili
7. Performed grantee IT assessments for IT grants in Somali
accordance with DAI and USAID policy.
8. Established a good working relationship with users
and other professionals.
9. Updated, register, delete, capture fingerprint and
ensure it matches with their names in the biometric
access control.
10. Administered and configured IP PBX telephony.
IT Assistant 01/2011 – 12/2011
USAID’s Transition Initiative for Stabilization at DAI,
Nairobi, Kenya & Somalia
Key Responsibilities:
1. Managed Server and sever application maintenance
and installation (hardware integration, window
2008 server installation and maintenance of LAN