INTERPERSONAL &

ORGANIZATIONAL
COMMUNICATION
 TODAY’S OUTLINE

1. The communication process

2. How managers fit into the communication process
3. Barriers to communication
4. Communication in the information age
5. Improving communication effectiveness
The communication process
What it is, how it works
 WHAT IS
COMMUNICATION

Communication is the transfer of information and understanding

from one person to another

Efficient and Effective Communication

Transferring message accurately in The message is understood by

the least time others
COMMUNICATION
PROCESS
SELECTING THE RIGHT
MEDIUM
HOW MANAGERS FIT INTO THE
COMMUNICATION PROCESS
 FORMAL
COMMUNICATION
CHANNELS

• Upward – from bottom to top

Vertical • Downward – from top to bottom

• Within work unit

Horizontal • Between work unit

External • Between people inside and outside the organization

 INFORMAL
COMMUNICATION
CHANNEL

The Grapevine
a network of gossip and rumor

Management by wandering around (MBWA)

manager is literally wandering around his or her
organization and talking with people across all lines of
authority
BARRIERS TO COMMUNICATION
 BARRIERS WITHIN
COMMUNICATION
PROCESS
Sender Barrier Encoding Barrier Medium Barrier

• No message gets sent • The message is not

expressed correctly • The
communication
channel is
blocked

Decoding Barrier Receiver Barrier Feedback Barrier

• The recipient does not • No message gets received • the recipient does not
understand the message respond enough
 TYPES OF BARRIERS

1. Physical Barriers – sounds, time, space

2. Semantic Barriers – when words matters
3. Personal Barriers

Variations in
Skills difference Oversized ego
credibility

Inability to
Stereotypes Nonverbal
listen with
understanding and prejudices Communication
 NONVERBAL
COMMUNICATION

Body movement and

Eye contact Facial Expressions
gestures

Touch Setting Time

MEN VS WOMEN IN
COMMUNICATION
COMMUNICATION IN THE INFORMATION
AGE
 DIGITAL
COMMUNICATION AND
THE NEW WORKPLACE

Videoconferencing
using video and audio links along with computers to allow people in
different locations communicate with each other

Telecommuting
doing work at home using a variety of information technologies

Teleworking
working from anywhere using a variety of information technologies
THE DOWNSIDE OF
DIGITAL AGE

Security

Privacy

The threat
of email
and social
media
IMPROVING COMMUNICATION
EFFECTIVENESS
 TYPE OF LISTENING
STYLES

Appreciative Style • Listening to be amused

Emphatic Style • Tuning into speaker’s emotion

Comprehensive Style • Focusing on speaker’s logic

Discerning Style • Focusing on the main message

Evaluative Style • Challenging the speaker

Assignment Guidelines
• Kelas dibagi dalam 5 (lima) grup

• Tugas Diskusi Hari Ini:

ü Setiap kelompok diminta untuk memberikan contoh
hambatan dalam berkomunikasi dan cara mengatasi
hambatan tersebut;
ü Masing-masing kelompok harus memberikan contoh dan
pembahasan yang berbeda;
ü Masing-masing grup agar mempresentasikan jawabannya
pada 30 menit terakhir kuliah hari ini.
Nama-nama Anggota Grup Kelas A
1. Grup I: sharen, yometta, julia, vina, janice, alvin,
lorenza, mercy
2. Grup II: sonibeniana, abigail, valen, meidiana,
aurelie, bella, agnes, evelyn
3. Grup III: alex, ryan, jasper, william, christian,
dedi, davin, stephanie victoria
4. Grup IV: olivia, stefanie evetania, claudia,
anastasya, rahel, winnie, wenny, kezia
5. Grup V: ferry, kenneth, stanley, erick, bakti,
albert, owen, audea
 Jangan Lupakan
1. TUGAS I: sudah dipresentasikan Minggu ke-7 !
2. TUGAS II: tidak perlu melakukan wawancara
dengan manajer, akan tetapi tetap harus
presentasi.
Tugas II akan diberikan pada Minggu ke-13 (4/5/20).
Kuis II juga akan diselenggarakan pada Minggu Ke-13.
thank
you

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