Technical Support Contract # 66358

Customer name: SINTEK

Technical Support Renewal
Matrikon is the world's largest OPC developer, with a collection of over 500 interfaces.
Boasting more than 30,000 users and over 100,000 installations around the world, Matrikon
OPC provides connectivity to every major control system and application on the market. These
products and solutions are the culmination of Matrikon's experience since 1988, in the design
and implementation of device-specific communication drivers. Our vendor interoperability and
OPC compliance are guaranteed, which helps make us the global leader in industrial
connectivity

Support Program – Overview

Our industrial software development experience has provided us with broad expertise across
numerous industrial software products, devices and protocols making us unique in the
industrial software world. The MatrikonOPC Passport program capitalizes on this expertise and
offers the most comprehensive support program of its kind. The Passport program has been
carefully crafted to allow you to choose the level of support that best meets the needs of your
plant environment.
Priority Access when you need it most
When your production is interrupted, every second counts! Many customers take advantage of
our support services during the initial installation and configuration of their MatrikonOPC
software. This is why your first year's Silver Passport membership is included in your purchase.
While it is important to get your MatrikonOPC software up and running, it is typically after the
software has become operational that technical support becomes truly important. Plants
cannot tolerate extended periods of down time, so when a failure occurs, it is critical to have
priority access to the expertise provided by the MatrikonOPC support and engineering staff.
Your Passport offers you this protection.
Comprehensive Technical Support
Precise thinking, coupled with an intimate understanding of your support requirements, were
the key considerations when we designed our support process. The result is a process that
synchronizes with your operation when you need us.
• Support During your Business Hours - At MatrikonOPC we recognize that timely support
during your normal business hours is key to your operation.
• Immediate Telephone Support - Most of our calls are answered immediately. All messages
are returned within four hours.
• Remote Debugging - There may be instances where telephone support isn't enough to help
you solve your problems. In such cases, a MatrikonOPC support consultant will log on to your
system from our remote location to perform troubleshooting and diagnosis.
• Access to the entire MatrikonOPC Team - While our front line support team have immediate
solutions to the majority of your questions, we also staff a core of experienced programmers
and engineers that are ready to provide additional assistance. This includes consulting and if
needed, timely software engineering releases that ensure your business unit stays operational.
Information
In the next card, all the information concerning to your Technical Support contract is detailed. We recommend you to
print it and keep it in a place where you can find it easily because this information will be asked by our Technical
Support Team in the moment of using the service.

Technical Support Contract: 66358

Customer: SINTEK

Expiration date: 31.01.2022

Licenses:

MTKOPC-S1440

Transaction number: 66358

E-mail: matrikon@klinkmann.spb.ru

Phone number: (812) 327-37-52