PRODUCT RETURN PROCESS

THE ENDRO ONLINE SHOPPE PVT. LTD. PRODUCT RETURN PROCESS

This handy reference guide helps you understand how the Endro Online Shoppe Pvt. Ltd. product
returns process works:

HERE IS HOW THE ENDRO ONLINE SHOPPE PVT. LTD. PRODUCT

RETURNS PROCESS WORKS:

1. Log in to Endro Online Shoppe Pvt. Ltd. and go to your Orders tab. Tap or click on Return
to create a request
2. Depending on the kind of product you wish to return, your return request may have to undergo
a verification process
3. Following verification, you will be required to confirm your decision based on the category of
product ordered. Three options are available:

 Exchange: Your order will be exchanged for a new identical product of a different size or color
 Replace: The product in your order will be replaced with an identical product in case it is damaged
(broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described
 Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out
of stock, you may decide that you want your money back. In this scenario, you may choose Refund to
have your money returned to you (See Step 6)

4. Keep ready all the requisite items necessary for a smooth returns process — including invoice, original
packaging, price tags, freebies, accessories, etc.
5. Pickup and Delivery of your order will be scheduled in case of exchanges and replacements
6. Refund will be initiated and processed if applicable
7. Your request will be fulfilled according to Endro Online Shoppe Pvt. Ltd.’s return/replacement
guarantee

HOW LONG DOES THE ENDRO ONLINE SHOPPE PVT. LTD. PRODUCT
RETURNS PROCESS TAKE?

As soon as you fill out the Returns form online, you will receive an email at your registered email
address and an SMS on your registered mobile phone number. You can also track the process by
visiting the My Account page on your laptop or smartphone by clicking on My Orders. If you’re going
in for an exchange, your replacement product will be delivered to you at the same time as the pick-
up in most cases. Remember to keep tracking your order.

PRODUCT RETURNS – COMMON SCENARIOS

When is your order eligible for product returns, exchange, replacement or refund? Explore some of
the scenarios to gain a better understanding so that you make an informed choice and experience
peace of mind when you shop on Endro Online Shoppe Pvt. Ltd..

WHEN YOUR ORDER IS DAMAGED, DEFECTIVE OR TAMPERED

First, check if there is any damage to the product that you ordered. Sometimes, the package may
appear to be damaged due to shipping and handling but the product inside the packaging may be in
good condition. However, if you notice that your package has been tampered with, or the product not
sealed properly in its box, you may opt to raise a Return request. Click on the Orders tab in the
Endro Online Shoppe Pvt. Ltd. mobile or desktop site to find the Return option. Opt for this and
follow the next steps of the process. The Endro Online Shoppe Pvt. Ltd. product returns team will
take over from here. Depending on the category of product ordered, you may opt for a Replacement
or Refund.

UNEXPECTED FIT, COLOR OR STYLE

Ordered a pair of running shoes and discovered that they don’t fit you? Don’t worry. Log into your
Endroonline.com account, go to My Orders tab, click on Return and select the Replacement option.
Your shoes will be picked up by our delivery personnel, and replaced with the same product of the
correct size that you specified in the Replacement form.

Exchanges are an option when the product color does not match that of the product color shown on
the website, or not the color that you had expected. All replacements are covered by Endro Online
Shoppe Pvt. Ltd.’s replacement guarantee. Ensure that you check the seller’s terms for replacement
as well.

PRODUCT RETURNS AND REPLACEMENT IN CASE OF OUT OF STOCK

PRODUCTS

Ordered a t-shirt and discovered that it does not fit? What if there is no replacement available in that
size?
You can get a full refund for the t-shirt from the same My Orders tab. Just make sure that you check
the seller’s return policy on the product page to be sure that you have this option right when you
place your order.

But if you like the t-shirt so much that you’d like to keep an eye on when it comes back in stock, just
click on the Notify Me feature. When your favorite tee is available with a seller on Endro Online
Shoppe Pvt. Ltd., you will receive a notification so that you have another chance to buy exactly what
you like.

YOU ORDERED ONE THING, BUT GOT SOMETHING ELSE

So, you ordered a Samsung mobile cover for your M31, but when the package arrived you got a
iPhone cover. While this is not a common occurrence, such scenarios should be immediately alerted
for Returns.

Once notified for return, our delivery personnel will collect the product delivered to you and provide
you with a replacement of the exact product that you ordered. Remember to read the return policy
on the page where your product is described. All returns are covered by the Endro Online Shoppe
Pvt. Ltd. replacement guarantee.

IF YOU WANT A REFUND

If you are unsatisfied with your replacement, or if the specific product or model that you want is out
of stock, our customer support team may advise you to opt for a refund.

Choose the Request Return option after filling out the details from your My Orders page. Your refund
will be processed after approval. Once your refund has been approved, your money will be credited
back to you in one of three ways:
1. As a credit in your endroonline.com Wallet 2. As an NEFT transfer if you paid via cash-on-delivery
3. As a refund via the same source that you used to pay for the order (called Back to Source, this
method is available for all sellers). For example, this means that if you paid via your HDFC Debit
card, your refund will be credited to the same account.

A PRODUCT BOUGHT FROM ENDROONLINE.COM IS NOT FUNCTIONAL

DURING ITS WARRANTY PERIOD

The Endro Online Shoppe Pvt. Ltd. replacement guarantee stands applicable during the specified
period, depending on the seller’s return policy and the product category. It is important to first check
the Replacement Guarantee period on the product page and then ask for a ‘Return’.

If, for some reason, you discovered that the product you ordered has some malfunction or is not
working past this guarantee period, get in touch with the authorized service center of the brand in
your city, just as you would with any product that you might purchase at an offline retailer.
We hope that reading this article has made you feel more at ease about product returns on Endro
Online Shoppe Pvt. Ltd.. If you have further queries, we encourage you to carefully read the
complete FAQ on Endro Online Shoppe Pvt. Ltd. product returns and exchanges.