THAWAMANI@RISVINA BALAKRISHNAN

Profile Summary/Specialties:

Extensive experience in IT covers from computer operations, system security, Operating

Systems and application support in Shared Service Centre, HR System & Process, Test
Management, SAP HR/HCM Project Implementation and application development &
analysis.

Career Objective:

Seeking a challenging opportunity as SAP HR/HCM Functional Consultant to enhance

my technical skills, proficiency and parallel to work towards the best interest of the
organization.

Technical and Managerial Skillset:

 SAP HR Functional/Support Consultant experience and knowledge in configuration

and support of SAP HR modules in Organizational Management(OM),
Personnel Administration (PA), Time Management (TM), Payroll (PY), Training &
Event Management (T&E) and Travel Management (TVM)
 Well verse in Business analysis, design, configuration, testing, training, post-
implementation support, functional specification and interfaces handling
 Reporting Tool – Ad Hoc Query
 Project Implementation Methodology
 Testing Tool: Mercury Quality Center 9.0 and HP Quality Center
 Programming Languages: Basics of SAP-ABAP language
 Operating Systems: Microsoft Windows 95/ 98/ ME/ NT/ 2000/ XP
 Application Software: Lotus Notes, MS Outlook, MS-Word, MS-Excel and MS-
PowerPoint
 System Analysis and Design tools: CMMI level 3 and Operations Management

Educational Qualifications/ Professional Certifications:

 Bachelor of Science Honors (USM)

 Attended MSC Malaysia Job Camp – SAP Human Capital Management (HCM)
 Microsoft Certified Professional (MCP)
 Microsoft Certified System Administrator – MCSA2000
 APIIT Certified Windows 2000 System Engineer

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Professional Experience/Employment History:

Company: AMK TECHNOLOGY SDN BHD

Client: PETRONAS ICT SDN BHD
Designation: SAP HCM Consultant
Date Joined: 26 March 2012 – 28 Feb 2014
Responsibilities:

 PA, PD, OM, TM, PM, TVM, E-Rec post-go-live support and continuous support of
SAP ECC6.0 project
 Expertise in using SAP IMG for HR Process configuration
 Managing configuration and customization in PA, OM, TM, PY, E-Rec and TVM
 Handling issues related to PA, OM, TM, PY, E-REC and TVM and respond to
configuration problems
 Performed tasks as directed by functional project manager regarding system issues,
updates and enhancement
 Prepare document to cover configuration changes, enhancements and interfaces by
analyzing business requirement and provide solutions for delivery results
 Creating test scripts and scenarios and Coordinate end user acceptance process.
 Responsible for the investigation and resolution of problems on a day-to-day basis
 Performing unit testing for various development
 Preparing the Functional Spec based on user requirement and passed to technical team
 Support & Testing E-Recruiment module end to end interfaces. Checking
entries in correspond tables. Setting up the system according to the client like User
profiles, Status Reason, Questionnaire, Attachment types. Etc. Validate the same from
User Interface and SAP ECC6.0 system
 Configuration Settings related to Time Management i.e. Holiday Calendars, Work
Schedules, Absences Quota generation
 Configuration of payroll components like wage types with relevant characteristics.
 Defining Wage type Permissibility for each personnel sub area and employee subgroup
in Basic Pay, Recurring Payments and Deductions and Wage Type Characteristics.
 Giving support, advice and training to junior data analysts
 Prepare MyGeniie status reports for monthly meeting

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Company: Affiliated Computer Services, Inc. (ACS)

Designation: System Consulting Specialist
Date Joined: August 2005 – February 2011
Responsibilities:

 Involved in all the major phases and deliverables of real life MOT SAP 4.6C project
such as Blue printing, Realization, Cutover, Go-Live and post Go-Live
 Involved in the discussion/planning/testing/implementation and roll out of AP MOT
Reorg BMS and MDb Project, AP MOT Reorg - HNM and EMS Project and Project
Discovery Co-CEO Reorg Project
 SAP Enterprise Compensation Management (ECM) project. Rewards Planning and
assist the Planning Manager to complete and submit their reward plans; equity, merit,
and MIP awards for all of their eligible direct reports
 Motorola SAP Support Pack Project Deployment 5 and MSS
Promotion/Downgrade
 Perform development, testing and post production support for interfaces between
SAP HR ECC 6.0 and Motorola Mobility and Motorola Solutions payroll systems
 Provide production support and perform testing on SAP ECC6.0 web applications to
ensure their quality and reliability.
 Part of the AP testing team to perform BI Report testing
 Gather requirements and perform impact analysis for change requests and projects
initiated by Motorola Mobility and Motorola Solutions HR and/or Finance (payroll)
 Create technical documentation to include impact analysis, design, test cases and
implementation plan for requirements and changes related to payroll interfaces.
 Upon completion of development, perform Regression Testing (RT), followed by
Unit and System Integration Testing (UT/SIT); and work with users to perform User
Acceptance Testing (UAT) and obtain sign off for production implementation. Update
HP Quality Center (HPQC) test tool with test results
 Manage, examine, troubleshoot and directly respond to SAP requests or issues related
to PA, OM, TM, PY, PM, ECM, BEN and BI using Service Centre Remedy
 Handling Headcount reporting - Support of the business critical headcount reports to
resolve data issues
 Act as liaison for the Motorola Mobility and Motorola Solutions HR in the Asia
Pacific (AP) region and the ACS local and global technical teams
 Country Primary Support for Vietnam, Philipines and Thailand and SME (Subject
Matter Expert) for PM and ECM
 A “Single Point of Contact (SPOC)” as an Access Security Administrator to
perform (SAP, GDW, PM, ClickXG and Sharepoint) accounts maintenance, creation,
unlock/reset and deletion request in Asia Pacific for ACS and Motorola.
 Worked extensively on Account Assignment Administration to create, modify
Assignment rules based on the requirements and assigned the primary positions for
those rules

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 Process the request and Rectify reported problem based on Service Centre severity
level to increase the staff Satisfaction and best practice followed for Incident
escalation and restoration of normal IT Service Operations
 Export AP SC Call/Task tickets and consolidate the monthly status report for
Motorola AP region for Audit purpose
 Provide Internal Client Services. Apply (Outlook Mailbox, Sandy/Dallas VPN,
SAMETIME, NIKU, RACF-WEB1/COM1, Service Center) new account request
 Configure the new laptop and setup the Mailbox before release the laptop
 Conduct first level troubleshooting for Window OS, MS Outlook, IE browser,
Laptop drivers/hardware, Software installation, Printer setup/configuration,
Sandy/Dallas VPN connectivity issues
 Maintain a document to keep track of (laptops model with service tags,
mobile/pager numbers and software licenses) owned/used by HRIS staffs
 Report hardware (printer and laptop) failure to the vendor (DELL and RICOH)

Company: ExxonMobil Exploration and Production Malaysia Inc

Designation: IT Analyst
Date Joined: January 2005 – July 2005
Responsibilities

 Provide Information Technology Support to ExxonMobil Malaysia, Singapore,

Australia/New Zealand employees
 Troubleshoot technical problem for Window (NT, 2000 and XP), Notes 5.0 and
6.5, MS Office, Smart Suite, Intranet and Internet, Messaging and Collaboration
 Ensure smooth flow of communication process via email between helpdesk agents
and ExxonMobil employees
 Make sure all agents correspond to all emails received from ExxonMobil employees
within the specific time
 Ensures agents do not delete this emails and ensures emails assigned to agents are
action in timely manner and ExxonMobil clients given a ticket reference number if
this cases needs to be escalate to level 2 supports.
 Ensures all emails assigned to agents are record in a system with a ticket reference
number.
 All emails received and calls answered are log in a PMTS ticketing system.
 Provide support to all ExxonMobil IT related issues and to all ExxonMobil IT
Applications.
 In charge of Communicating with Problem Management Team, whenever a High
Severity tickets are in Helpdesk Queue. Ticket is raise with appropriate severity level
based on how critical is the problem and the impact.
 Champion of several ExxonMobil Applications
 ExxonMobil applications – whereby required to master certain ExxonMobil
applications and if any problem occurs related to that application, agents have to
approach me first to guide them with further troubleshooting before case is escalated to

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2nd level support Team

 Prepare reports for all Helpdesk Quality Assurance (Malaysia, Singapore, Australia
and New Zealand). The reports generated will display in which module a particular
helpdesk failed and what is the success rate of a particular helpdesk, number of calls
answered in timely manner, how many calls dropped
 Involve in the training process – Coaching and mentoring new agents in helpdesk.
 Ensure tickets that currently in Helpdesk Queue are update with sufficient
information by all Helpdesk Agents and closed in timely manner based on the
severity. Help to consolidate the Best Practices for (MAL, SG and SOPAC)
 Report agents mistakes or carelessness to Team Lead so that she is aware on what
went wrong before issues become out of hand at higher level
 Review RCS Change Management Notification, CMTS Ticket and other outage
announcement. Involve in Customer Satisfaction Survey Analysis by agents

Company: iPerintis SDN BHD

Designation: IT Engineer
Date Joined: Jun 2004 – December 2004
Responsibilities

 Coordinate service request from Petronas internal staff

 Provide first level support on hardware and software
 Troubleshoot hardware and software technical failure for Windows, Notes, MS
Office and Smart Suite
 Assign or escalate to the relevant support staff in an organize on timely manner to
resolve the problem
 Perform diagnosis and replacement on PC and its peripherals, LAN/WAN and
telecommunication equipment in the event of the equipment failure
 Perform troubleshooting, identify equipment malfunction and subsequently carry out
corrective action
 On periodical basis to carry out preventive maintenance on the equipment

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Company: IBM (M) SDN BHD

Designation: IT Specialist
Date Joined: January 2003 – May 2004
Responsibilities

 Web Queue monitoring and communicate globally

 Provide 1st level support on hardware and software
 Wireless configuration support
 Support remote access network and all IBM Network dial-in applications
 Assigned to new project for AP support
 Regional support for five ASEAN countries for IBM Internal supports
 Appointed as Trainee for new employees
 Provide end user support through phone for IBM Software, Hardware and Network
Problem

Company: COSINE COMMUNICATIONS (M) SDN BHD

Designation: Logistics Support Administrator for Asia Pacific
Date Joined: Jan 2001 – Jun 2002
A leading provider of manage, network-based IP Service Delivery Platforms for
service providers including private networking, secure Internet access, managed
firewall and secure remote and mobile access.
Responsibilities

 To provide administration support to the Asia Pacific Logistics, Inventory Control

and Help Desk functions for the Regional Technical Assistance Centre
 Assist the Account Manager in flowing down the GSS initiatives to keep the smooth
operation of the business
 Working effectively with others in the organization to accomplish organizational
goals, identify and resolve problems
 Provide project status information and daily support to TAC engineers
 Adapting rapidly to in-house systems like SAP and Siebel has made my skills
extremely valuable to the organization
 Apply Logistics Planning principles and practices to perform professional duties such
as analyses documentation, coordinate, schedule and plan the entire logistics flow
 Act as the focal point of the GSS Logistics service in Malaysia and providing
logistics support to both the customers and within the organization from and to the
Asia Pacific region
 Support the company in processing orders and delivery obligations
 Maintain a systematic record-keeping, report formatting for an accurate
documentation

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 Conduct weekly inventory count and managed the inventory control in SAP system

Company: MCSB (M) SDN BHD

Designation: Telemarketing Consultant
Date Joined: Jan 2000 – Dec 2000
Responsibilities

 Implement sales presentation for the company’s software and hardware products
via phone conversation
 Perform cold sales calls to obtain clientele for the company
 Strive to build up the company’s cooperate identity
 Improve cooperation between customer and the service engineer