LEGEND:

CYAN HIGHLIGHT - Wala sa Net (NOT SURE sa sagot if tama)

YELLOW HIGHLIGHT - Nasa Net (Pwedeng tama, pwedeng mali)

1. None

2. The Quality Engineering Department of Texas Instrument (semiconductor company), located

in Baguio City, performs environment testing for its outgoing products. The said test is done
by subjecting the products to extreme temperatures to simulate applications in different
countries and ensure that products are functional in varying seasons. This practice can be
attributed to which of the following organization’s core competencies?
- Flexibility

3. St. Luke’s Hospital, Asian Hospital, and Makati Medical Center are considered as tertiary
hospitals in the Philippines. The following data were taken from surveys conducted by a
reliable institution.
a. Service demand at Asian Hospital has been continuously increasing and yielded
higher reliability and lower costs.
b. Service demand at St. Luke’s has been approaching a steady state.
c. The management of Makati Medical Center is contemplating for a cease and
desist
The data imply that
- Asian Hospital is in Growth Phase, St. Luke’s is in Maturity, and Makati Medical is in
Decline Phase

4. Macy Shoes Company provided data for the number of pair of shoes produced and the cost
incurred in the year 2019.
The Company Produced 150,000 pair of shoes with Direct Labor cost of $60,000. Energy
cost of $5,800 and raw material cost of $42,000. What is the productivity of Macy Shoes
Company in 2019?
- 1.39 pairs/$

5. Juan a senior member of the Operations team got promoted to the Marketing Department.
His knowledge on the challenges specific to the operations function can help Marketing
better judge on how ________ the new product design will be.
- Manufacturable

6. Given that sales forecast for 2019 was 50 and actual sales for the same period was 45, the
alpha value is 0.3. Sales forecast for 2020 was obtained at 48.5. Which forecasting method
was used to obtain the 2020 sales forecast?
- Exponential smoothing
7. The issue in product and service design that involves product performance that can
withstand beyond normal operating condition such as a difference in temperature, pressure
and time
- Robust Design

8. With the upcoming enrollment and the possibility that face-to-face classes would resume
soon due to the availability of the vaccine for Covid-19 pandemic. The president of a State
University wants to forecast student enrollment for this academic year based on the
following historical data:
Year Enrollments

5 years ago 15,000

4 years ago 16,000

3 years ago 18,000

2 year ago 20,000

Last year 21,000

What is the forecast for this year using the naive approach?
- 21,000

9. WELL foods is a restaurant company established in the early 80’s. It was experiencing
moderate sales in its franchised restaurants, capitalizing on innovated dishes and renovation
of its restaurant outlets. It seemed to have been obsessed with the physical appearance of
its stores, almost always renovating. It also had the practice of constant recruitment of
cooks, kitchen personnel, and dining personnel and firing them without much deliberation.
The restaurant closed down in the late 90’s. With at least a decade of existence, which of
the following are best reasons for this business’s failure?
I. Too much emphasis on short-term financial performance at the expense of R&D
II. Too much emphasis on the product and service design and not enough on
process design and improvement
III. Failure in human resource management
IV. Failing to consider customer wants and needs
V. Failing to recognize competitive threats
- All of the given

10. Which business enterprise or work will have the equal amount of product and service
continuum
- Restaurant meal
11. Which of the following is not a part of a specific supply chain?
- Customers of final customers

12. Which of the following would be the purpose of a time-based strategy?

- Higher productivity

13. Given the actual sales demand for the 2 month period of a quick serve restaurant. What
would be the 3rd month sales forecast if the smoothing constant is 0.3?
Month Actual sales demand
1 72
2 88
76.80

14. With the continuous vaccine distribution to several areas, the local government of manila
has come up with the following forecast as to the number of persons to be vaccinated in the
coming weeks. Using a linear trend equation model, what is the extrapolated actual number of
vaccinated persons before the start of week 1?

week Actual # of vaccinated persons

1 1400

2 1490

3 1560

4 1610

5 1680

6 1750

7 1850

8 1910

9 2310

10 2500

1200

15. Which statement is TRUE that will describe the quality function development best?
The QFD will reveal the characteristics of the product for development and deployment
after integrating the voice of the customer in relation with the technical requirements.
16. Labor productivity on the Genuine Product A assembly line was 30 units per hour in 2019. In
2020, labor productivity was 32 units per hour. What was the productivity growth from 2019 to
2020?
6.7%

17. In one of the Executive meetings, the VP for Operations of Gardenia Bakeries was
presented with a matrix called “The House of Quality”. The data for the competitive evaluation
reveals low ratings on 2 customer attributes for the 3 competitors. If you were one of the
meeting attendees, what is your take of this considering Gardenia’s perspective?
- The attributes with which the competitors have low ratings can help Gardenia gain
competitive advantage.

18. Michelle, the Operation Analyst, would like to know the causes of the product recall and
identify which of the several issues have to be prioritized. If you were on her shoes, which of the
following Quality tools is appropriate for use?
Pareto chart

19. Which of the following statements is / are correct?

I. Given that Macao Tea’s creaminess is an order qualifier. Macao Tea’s can become an
order winner.
II. Given that Macao Tea’s creaminess is an order qualifier. Macao Tea’s cannot become an
order winner.
III. Given that Pancake House’s breakfast offerings are order qualifiers, these can become
an order winner.
IV. Given that Pancake House’s breakfast offerings are order qualifiers, these cannot
become an order winner.
- I & III

20. Which of the following strategies best describe the operations of mcdonald’s food chains?
- Short processing time

21. Which of the following factors would not be the pursuit of a quality based strategy?
- Trying to overcome a good quality reputation

22. All wheels corporation is a car manufacturing company and as part of its strategy they are
dismantling and inspecting the competitor’s new or revised product for the purpose of gathering
design ideas. This process is called
- Reverse Engineering

23. Which of the following systems would best be used in time-based strategies?
- Gantt Chart

24. Carlo is an automotive engineer who works at toyota. During the initial run of the newly
designed car, which is scheduled to be released to the market by the following month, he found
out that there were glitches in the program that would affect the functionality of the computer
box. Carlo discussed the situation with the top executives, but the latter opted to release the car
knowing that honda, toyota’s competitor, plans to also release its newly designed car on the
same month. Which of the following could best describe the situation?
- Ethical factor

25. The production manager of a sardines manufacturing plant wanted to know the forecast
demand for the next period. He asked the scheduling specialist to utilize the historical data and
apply simple three-period moving average. What would be the forecast demand for period 6?
- 68

26. Which statement best explain the importance of productivity? High productivity means
- Can lead in competition in the market industry

27. Which of the following statements is false?

- The nearer the forecasting error is to 0, means the larger difference between forecast
and actual values

28. The restaurant has employee it is open 24 hours a day in four shifts. First shift accounts for
15%, second shift accounts for 35%, and the third shift for 0.30 of the business. How many
employees should be deployed during the fourth shift?
- 4 workers

29. Which of the following is not an approach to decision making in operations management:
- Cashflow analysis

30. The table below shows the sales data of a shoe manufacturing company for the past 4
years. The manager finds that the sales appear to be increasing and related to time in a fairly
predictable manner which applies in the linear equation Y t = 1000 + 5t. Using simple linear
regression, calculate the forecast for sales in year 5.

Year 1 2 3 4

Sales 63 98 133 168

- 1035

31. For the given data below, what is the standard index for week 3.

Year Quarter Week Demand CMA8 CMA3

2020 1 1 20
 2 28

3 40

4 55 60.75

5 68 62

6 77 63.25

7 88 64.125

8 110 65.375

2020 2 1 30 66.375

2 38 67.375

3 47 68.25

4 65 70.125

5 76

6 85

7 95

8 125

- 1.22

32. Which of the ffg. will increase the reliability of product/services?

- Choosing product component orientation

33. Which of the following is not included in the transformation process in a fast-food
restaurant?
- Order-taking

34. Analyzing customer feedbacks, there were significant amount of concerns on a certain
feature of the company’s product that is quite annoying when being used. The company decided
to redesign their product to address customer concern. Which pairs of function within the
organization would significantly be affected by the product redesign?
- Marketing and operations
35. Suppose the company’s productivity last year was 75. If the productivity growth rate of 5
percent is to be maintained what is the company’s productivity this year?
- 78.75

36. Which area does not have significant difference between manufacturing and service
operations?
- Unit Cost (CORRECTED; PREVIOUS ANS:Degree of customer contact)

37. A problem that exist in production operation involving a variation in the bulk of raw materials
is identified as ___________
- Variety of goods or services being offered

38. What type of variation can be classified by machine breakdown

- Assignable variation

39. The scheduling specialist XYZ Company uses simple exponential smoothing to forecast
demand. The previous forecast of 66 turned out to be four units less that actual demand. The
next forecast is 66.6, implying a smoothing constant, alpha equal to:
- 0.15

40. As part of the continual improvement plan of Concepcion-Carrier Industries, its Quality Circle
Team has been training for several weeks in Lean Six Sigma. The company’s VP for Operations
is aggressively driving the implementation of SIx Sigma in the plant. The data in the previous
period had resulted to an MSE of 9? What is the lower control limit in the construction of a
control chart?
- -6

41. The quality of the product as described in the Kano Model that will provide the core
competencies and uniqueness of the product will described in what category?
- Excitement quality (BASED ON EBOOK pero not sure, PREVIOUS ANS: advance
quality)

42. Simple Linear regression applies in forecasting that measures the relationship between
independent and dependent variables. Which element explains the percentage of variability with
respect to the strength and direction between the two variables?
- Correlation

43. The demand and forecast data are shown in the table, if the tracking signal limits at +/-4,
what can you conclude about the forecast demand?

Month Actual Demand Forecast

Demand

January 178 175

 February 225 220

March 233 235

- Acceptable, within set limit

44. This is the creation of goods and services using processes and systems that are:
● Non-polluting
● Conserving energy and natural resources
● Economically viable
● Safe and healthful for workers, communities, and consumers
● Socially and creatively rewarding for all working people
- Sustainability

45. Christmas lights without UCC code in their package label violates which of the following
considerations?
- Product Liability (BASED ON EBOOK pero not sure, PREVIOUS ANS: Legal
Consideration)

46. Which business establishment will provide equal degree on the key elements of service
design such as professionalism, physical contact and involvement and variation in service
requirements?
- Dental clinic

47. In the assembly line at a mobile phone factory, six employees were able to assemble an
average of 450 standard cellphone model per five-day week. What is the labor productivity of
this operation?
- 15 phones/worker/day

48. Which of the following is not a type of operations?

- Resorts & amusement

49. How would you describe standardized product?

- It is interchangeable design

50. This tactic enables manufacturers to delay the step of product differentiation until the final
phase of manufacturing. It allows the customer to make the decision on the feature(s) that make
the product unique. For some consumers, the ability to customize a product is enough to
influence their buying decision in favor of one company over another.
- Mass Customization

51. The manager of an Oil & Gas Pipeline Company, is trying to determine the best installation
crew size. He has tried various crew sizes with the results shown below. Based on productivity,
what crew do you recommend?
Crew size Meters of
pipeline
installed

2 716

4 1298

3 1017

5 1002

8 1278

2 702

- 2