SEU HCM502: Organizational Behavior and Human Resources in

Healthcare
Credit Hours: 3
Contact Hours: This is a 3-credit course, offered in a 14-week format. The number of hours per
week that you can expect to spend on each course will vary based upon the weekly
coursework, as well as your study style and preferences. You should plan to spend
8-12 hours per week in each course reading materials, participating in discussion
questions, completing critical thinking assignments, quizzes, and conducting
research.

Faculty Information

Faculty contact information will be provided via an announcement posted in the course.

Course Description and Outcomes

Course Description:

This course serves as an introduction to organizational behavior and human resource management in
healthcare, examining organizational theory, change, and leadership. You will learn the processes and practices
involved in these areas: management of individuals and teams, change and conflict management, human
resource strategy, human resources and workforce management, training and development, performance
appraisals, compensation, retention, and human resource systems effectiveness.

Course Outcomes:

1. Assess the structure and design of effective and efficient healthcare organizations, and the role of
management in promoting organizational effectiveness.
2. Determine key challenges for healthcare settings with regard to organizational improvement,
development, and leadership.
3. Evaluate theories and practices of leadership that help management in identifying and implementing
effective solutions and change initiatives, including: the management of individuals and teams, conflict
and change management, and organizational culture and dynamics.
4. Assess the key functions of human resources in healthcare organizations with regard to workforce
recruitment, retention, management, and development.
5. Evaluate the applications, risks, and benefits of performance management systems in healthcare
organizations.
6. Critique global trends, opportunities, barriers, and challenges critical to promoting effective workforce
planning and management in healthcare settings.

Participation & Attendance

Prompt and consistent attendance in your online courses is essential for your success. If for some reason you
would like to withdraw from the course, please contact your college at Saudi Electronic University.

Online classes have deadlines, assignments, and participation requirements just like on-campus classes. Budget
your time carefully and keep an open line of communication with your instructor. If you are having problems
with your assignments, or other problems that are impeding your progress, let your instructor know as soon as
possible.

If you have technical issues, contact SEU Technical Support.

Course Materials

Required:

Aguinas (2019). Performance management (4th ed.). Chicago: Chicago Business Press. ISBN: 9780998814087.

Borkowski, N. (2016). Organizational behavior in health care (3rd ed.). Sudbury, MA: Jones and Bartlett. ISBN-13:
9781284051049.

Course Schedule

Due Dates

The Academic Week begins on Sunday and ends the following Saturday.

Critical thinking assignments: Each critical thinking assignment will require students to apply their knowledge
learned in the module to real-world scenarios.

Critical thinking assignments are due by Saturday at midnight of the week assigned.

The following additional information is provided specific to late submission of critical thinking assignments:

• Critical thinking assignments may be submitted through Day 7 after the initial due date (grace period)
without penalty.
• Critical thinking assignments submitted after Day 7 (Day 8) through Day 14 after the initial due date, will
be subject to a 10%-point penalty.
• Critical thinking assignments submitted Day 15 or later after the initial due date will be assigned a grade
of zero.
• As a matter of policy, SEU students may not resubmit their critical thinking assignments to better their
initial grade.

Discussion Activities: Application of knowledge is an important step in the learning experience and every course
has key discussions wherein students can apply and analyze content as well as move toward synthesis. This
course has Discussion Forums that provide learners an extended opportunity to interact with one another in an
instructor-facilitated dialogue that focuses on key course themes. Students will apply and synthesize knowledge
to real-world decision-making.

Important: The primary posting must be submitted by Wednesday at 11:59 p.m. and peer and instructor
responses must be posted by Saturday at 11:59 p.m. No late postings, primary or additional, will be accepted
or graded.

Quizzes: These graded exercises will assess students’ knowledge in specific topic areas and help prepare them
for their midterm and final examinations.

Live Sessions: Attending all required live sessions helps students prepare for the midterm and final
examinations, and gain a better understanding of the course materials.

Week # Readings Assignments

● Chapter 1 in Organizational Behavior in Health Care ● Discussion (10 points)
● Al-Hanawi, M. K., Khan, S. A., & Al-Borie, H. M. (2019) ● Live Session (0 points)
Healthcare human resource development in Saudi
Arabia: Emerging challenges and opportunities—a
1 critical review. Public Health Reviews 40(1).
● Håvold, J., & Håvold, O. (2019). Power, trust and
motivation in hospitals. Leadership in Health Services,
32(2), 195-211.
● Chapters 6 and 7 in Organizational Behavior in ● Critical Thinking (100 points)
Health Care ● Weeks 1-2 Quiz (15 points)
● Berberoglu, A. (2018). Impact of organizational
climate on organizational commitment and perceived
organizational performance: Empirical evidence from
2 public hospitals. BMC Health Services Research, 18.
● Falatah, R., & Conway, E. (2018). Linking relational
coordination to nurses’ job satisfaction, affective
commitment and turnover intention in Saudi Arabia.
Journal of Nursing Management, 27(4), 715-721.
● Chapters 11 and 12 in Organizational Behavior in ● Discussion (10 points)
Health Care ● Live Session (0 points)
● Al Harbi, J., Alarifi, S., & Mosbah, A. (2019).
Transformation leadership and creativity. Personnel
3 Review, 48(5), 1082-1099.
● Fletcher, K. A., Friedman, A., & Piedimonte, G.
(2018). Transformational and transactional
leadership in healthcare seen through the lens of
pediatrics. The Journal of Pediatrics,204, 7 - 9.e1.
● Chapters 17 and 18 in Organizational Behavior in ● Critical Thinking (100 points)
Health Care ● Weeks 3-4 Quiz (15 points)
● Sumathipala, S. (2020). Trust and psychological
safety in a virtual healthcare team. World Family
4 Medicine. 18(9): 53-57 DOI:
10.5742MEWFM.2020.93855
● Turner P. (2019). Assessing health professionals
for succession and leadership roles. Leadership in
 Healthcare. Organizational Behaviour in Health
Care. Palgrave Macmillan, Cham.
● Chapters 4 & 5 in Performance Management ● Discussion (10 points)
● Aggarwal, A., Aeran, H., & Rathee, M. (2019) Quality ● Live Session (0 points)
management in healthcare: The pivotal desideratum.
Journal of Oral Biology and Craniofacial Research,
5 Volume 9 (Issue 2), Pages 180-182.
● Bevan, G., Evans, A., & Nuti, S. (2019). Reputations
count: Why benchmarking performance is improving
health care across the world. Health Economics Policy
and Law, 14(2), 141-161.
● Chapters 15 and 20 in Organizational Behavior in ● Critical Thinking (100 points)
Health Care ● Weeks 5-6 Quiz (15 points)
● Forbat, L., & Barclay, S. (2019). Reducing healthcare
conflict: Outcomes from using the conflict
management framework. Archives of Disease in
6 Childhood, 104(4), 328-332.
● Vaishnavi, V., Suresh, M., & Dutta, P. (2019). A study
on the influence of factors associated with
organizational readiness for change in healthcare
organizations using TISM. Benchmarking: An
International Journal, 26(4), 1290-1313.
● Chapter 6 in Performance Management ● Discussion (10 points)
● Iqbal, M. Z., Akbar, S., Budhwar, P., & Ali Shah, S. Z. ● Live Session – midterm exam
(2019). Effectiveness of performance appraisal: review (0 points)
Evidence on the utilization criteria. Journal of
Business Research, 101, 285-299.
7 ● Nasurdin, A. M., Tan, C. L., & Khan, S. N. (2018). The
relation between turnover intention, high
performance work practices (HPWPs), and
organisational commitment: A study among private
hospital nurses in Malaysia. Asian Academy of
Management Journal, 23(1), 23–51.
8 Midterm Exam
● Chapters 10 & 11 in Performance Management ● Critical Thinking (100 points)
● Mabaso, C. M., & Dlamini, B. I. (2018). Total rewards ● Live Session (0 points)
and its effects on organisational commitment in
higher education institutions. SA Journal of Human
Resource Management, 16.
9 ● Taba, M. I. (2018). Mediating effect of work
performance and organizational commitment in the
relationship between reward system and employees'
work satisfaction. The Journal of Management
Development, 37(1), 65-75.
● Chapter 5 in Organizational Behavior in Health Care ● Critical Thinking (120 points)
● Omura, M., Levett‐Jones, T., & Stone, T. E. (2019). ● Weeks 9-10 Quiz (15 points)
10 Design and evaluation of an assertiveness
communication training programme for nursing
students. Journal of Clinical Nursing, 28: 1990–1998.
 ● Unver, V., Uslu, Y., Kocatepe, V., & Kuguoglu, S.
(2019). Evaluation of cultural sensitivity in healthcare
service among nursing students. European Journal of
Educational Research, 8(1), 257-265.
● Chapter 7 in Performance Management ● Discussion (10 points)
● Ballard, A. (2019). Framing bias in the interpretation ● Live Session (0 points)
of quality improvement data: Evidence from an
experiment. International Journal of Health Policy
11 and Management, 8(5), 307–314.
● Persaud, D. (2019). Designing a Performance
Measurement System for Accountability, Quality
Improvement, and Innovation. The Health Care
Manager, 38(1), 82-88.
● Chapter 8 - Performance Management ● Critical Thinking (120 points)
● Gee, D., Schulte, M., & Matsumoto, R. R. (2018). Use ● Weeks 11-12 Quiz (15 points)
of the Individual Development Plan (IDP) as a career
planning tool to track accreditation standards in a
Doctor of Pharmacy Program. American Journal of
12 Pharmaceutical Education e-View.
● Lee, H., & Chui, J. (2019). The mediating effect of
interactional justice on human resource practices
and organizational support in a healthcare
organization. Journal of Organizational Effectiveness:
People and Performance, 6(2), 129-144.
● Chapters 2 and 3 in Performance Management ● Discussion (10 points)
● Kopaneva, I. M. (2019). Left in the dust: Employee ● Live Session – final exam review (0
constructions of mission and vision ownership. points)
International Journal of Business Communication,
56(1), 122–145.
13 ● Wittren, S. P., Cunningham Gregor, S. R., & Niesen, C.
R. (2019, January/February). Using performance
management to implement a preprocedural checklist
for gastrointestinal endoscopy procedures.
Gastroenterology Nursing, 42(1), 79-83.
● Chapters 3 and 19 in Organizational Behavior in ● Discussion (10 points)
Health Care ● Weeks 13-14 Quiz (15 points)
● Oppel, E. M., Winter, V., & Schreyögg, J. (2019)
Examining the relationship between strategic HRM
14 and hospital employees’ work attitudes: an analysis
across occupational groups in public and private
hospitals. The International Journal of Human
Resource Management, 30(5), 794-814.

Course Policies

Course Grading
11% Quizzes
9% Discussion Participation
80% Critical Thinking Activities
Critical Thinking Assignment Cover Page

All critical thinking assignments need to include a cover page containing the following information:

Course Code with CRN Code: (i.e., CS507-12345)

Course Name: (i.e., Introduction to Cyber Security and Digital Crime)
Assignment Name and Module #: (i.e., Risk Assessment Module 11)
Maximum Points on Assignment: (i.e., 110 points)
Student ID
Student Name
Submission Date __/__/____

Example cover page: