SOP We Are The People UPDATED-5!17!19

Catholic Community Services & City of
Tacoma
Stability Site Management Plan – We are
the People
Revised: May 17, 2019

Catholic Community Services
Stability Site Standing Operating Procedures
specific to the We are the

People Stability Site.
Melissa Moss Summary. This publication
Director of Operations provides policy, guidance, Applicability. This
Homeless Adult Services and assistance for planning, publication applies to all
Catholic Community Services resourcing, executing, employees of Catholic
assessing, and documenting Community Services.
site management activities
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Contents
Introduction......................................................................................................................................................5
Scope............................................................................................................................................................5
Access and Parking Policy.............................................................................................................................6
Risk Analysis..................................................................................................................................................8
Culture & Environment...................................................................................................................................10
Setting up Governance and Community....................................................................................................10
Rules, Policy, and Procedures.....................................................................................................................15
Site Management...........................................................................................................................................19
Duties and Responsibilities.........................................................................................................................19
Communication Plan..................................................................................................................................30
Site Access & Inprocessing Procedures......................................................................................................30
Inventory Management..............................................................................................................................34
Media relations...........................................................................................................................................35
Supportative Services Operations..............................................................................................................36
Facilities Management...................................................................................................................................37
Shower Facility............................................................................................................................................37
Portable Toilets...........................................................................................................................................37
Laundry facility...........................................................................................................................................38
Garbage/recycling......................................................................................................................................38
Maintenance and repairs...........................................................................................................................38
Food............................................................................................................................................................39
Mail Service................................................................................................................................................39
Security management....................................................................................................................................39
Post Activites..............................................................................................................................................40
Site Safety Procedures and Response........................................................................................................42
Monitoring and Control..................................................................................................................................43
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Information management..........................................................................................................................43
Security Information Management Plan....................................................................................................44
Reports.......................................................................................................................................................45
Appendix 1: Master Phone List......................................................................................................................46
Appendix (2) – Master Provider List...............................................................................................................47
Appendix (3) – Grievance Form......................................................................................................................48
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INTRODUCTION
SCOPE
PROPERTY DESCRIPTION AND USE
Location Address: 1423 Puyallup Ave. Tacoma, WA 98421
The property description addresses the area from the property line inward. The property where the
Stability Site is located covers approx. 1.7 acres and a total square footage of 75,600 sq. ft. The Stability
Site operating environment is approx. 800 sq. ft. and is in the main courtyard of the property. The
residents refer to the Stability Site as We the People site, and the titles are used interchangeably.
In addition to the features highlighted above, the table below provides information on additional
properties of concern surrounding the facility. The main access control point for the We are the People
site serves as the baseline marker for measuring distance.
Neighborhood Feature Distance Address Hours of Operation
Aqua Rec’s 470 ft. 1407 Puyallup Ave.

Tacoma, WA 98421
Williams Oil Filter Service 693 ft. 1247 Puyallup Ave.

Company Tacoma, WA 98421
Tacoma Center Hotel 1,155 ft. 1220 Puyallup Ave.

Tacoma, WA 98421
76 Gas Station 970 ft. 1302 Puyallup Ave.

Tacoma, WA 98421
Aaberg’s Tool & 670 ft. 1424 Puyallup Ave.

Equipment Tacoma, WA 98421
Pilot 435 ft. 1440 Puyallup Ave.

Tacoma, WA 98421
The Valley Bar 1,339 ft. 1206 Puyallup Ave.

Tacoma, WA 98421
ACCESS AND PARKING POLICY
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Access and parking policy outlines the parking provisions for employees and visitors. The policy applies to
all employees of CCS and visitors of the Stability Site who require parking in the course of on-site
activities, including but not limited to permanent, temporary, contract employees, interns and volunteers.
Key Note: Car parking capacity is considerably lower than demand and this will reduce further as site
developments occur. Maintaining relationships with the surrounding business community is key to the
Stability Site success so please don’t park at local business.
GENERAL PARKING PLAN:
The General parking plan is designed to consider all issues arising from the use of vehicles on and around
the Stability Site and by people who are conducting business on the site. The goal is to minimize the
impact the site operations has on the wider community. A detailed review of the sites access and parking
operations including car parking, safety, and environmental factors is undertaken regularly and is
considered by CCS senior management.
PARKING ZONES
The site can accommodate up to 36 vehicles total. Parking within these zones is restricted to pass holders.
Parking zones at the Stability Site are reflected as Red and Yellow.
- Red zone – For residents at the Stability Site.

o 10 spaces
- Yellow- For general population.
o 26 spaces
Figure-2 Parking Overlay
DAMAGE OR LOSS
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CCS is not liable for any loss of or damage to, vehicles or personal property left in the designated parking
area. Personal property should be placed out of sight and is left entirely at the owner’s risk.
ENFORCEMENT AUTHORITY
All members of the Stability Site staff have the authority to direct traffic, regulate entry to the parking
area, exercise control over parking, and generally ensure compliance with the Parking policy.
RESPONSIBILITIES
On-site CCS management is responsible for all parking matters at the Stability Site. These parking matters
include:
1. Permanent Parking
2. Special Event Parking/Access
3. Visitor Parking
4. Official Business Access Passes
5. General Delivery
Key Note: Accepting a parking pass shall be deemed to be an acceptance of the parking policy and
conditions of the Stability Site as noted on the forms used.
PASS TYPES
Permanent Passes – are issued to employees, providers, or contractors who work in a re-occurring time at
the Stability Site.
Visitor Passes – are issued to providers and contractors for work of a fixed term nature.
Short Stay Passes – are issued to providers and contractors who arrive having made no prior
arrangements to park. Pass is issued on-site operations office.
PARKING PASS REQUEST
A parking pass may be obtained by completing the following process:
Permanent Passes- All employees and personnel requesting a permanent pass must fill out a pass request
form at the main office on the Stability Site. Pass is issued on-site
Visitor/Short Stay Pass - Fill out parking pass request form. To receive a parking pass request form email
Emeraldg@CCSWW.org and/or call 253-307-6198, Stability Site office phone.
Once request is received and processed and unique identifier issued. A printable pass is sent via email to
person requesting the pass.
VIP Parking requests are to be made by e-mailing FaatimaL@ccsww.org, Contract Manager
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DISPLAYING A PARKING PERMIT
A valid pass must be clearly displayed on the windscreen of all vehicles parking on or entering the stability
site.
BICYCLE REGISTRATION
All residents are allowed only 2 bikes per site. These bikes will be accounted for on the Bike Registration
Log, which is kept in the staff office. All other bikes are not allowed and will be confiscated and disposed.
Bikes will be stored in the bike rack, under the awning by the warehouse. Bike locks will be supplied by
management when requested.
RISK ANALYSIS
RISK IDENTIFIED
Hazard Risk Level Control Implementation Residual Risk

Level
Theft Extremely City Property – City Property: Med- High

High
 Staff Supervision How:
 Camera Monitoring
Floor monitors are
Resident Property – assigned positions
throughout the campus,
 Locks are provided for particularly vulnerable
each tent; areas of the campus
 Locks are provided for containing equipment
each storage container. that is likely to be stolen.
See Internal Patrol
Monitoring.
Who: CCS supervision
Resident Property:
How: Issue equipment

to residents
Who: CCS Supervision;

Camp Council
Physical Extremely De-escalation: How: All staff members Med- High
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Assault High  All staff is to receive were given Level 1,2 &3
security/de-escalation AVADE training upon
training in the form of hire. Security and de-
AVADE training… levels escalation training will
1,2 & 3 continue.
On-site leadership: Who: CCS Supervision
 Lead staff and Site

Supervisor are seasoned
and well trained with
managing current
population of residents.
Drugs Extremely  Increase presence patrols. How: Med

High  Require substance abuse
assessment and treatment  SOP
plan for any resident  Behavior
found using on site. Agreement
 Train and authorize staff  Training
to use Naloxone on site.
Who:
 CCS Leadership
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CULTURE & ENVIRONMENT
CCS work with Residents to establish a culture and environment that ensures safety and health, as well as
fosters respect, and dignity. CCS will work with resident to develop a Resident Council to include Resident
Voice in decision-making.
SETTING UP GOVERNANCE AND COMMUNITY
CAMP COUNCIL
The “We Are the People Resident Council” (Council) is a group of residents of the Cavanaugh Stability Site
(Site) that is elected by their fellow residents to represent resident interests, advocate for the well-being
of all members of the Site community (residents, staff, service providers, volunteers, neighbors), and work
together with Catholic Community Services (CCS) and the City of Tacoma to facilitate a community that
supports and empowers individuals in their journey to attain stable housing.
1. What do members of the Council do?
a. Gather information through conversations with other residents in order to represent

interests of resident community
b. Meet weekly with CCS staff
c. Participate in grievance meetings
d. Assist staff in resolving conflict among residents
e. Meet with external community individuals/groups
f. Communicate important information from Council meetings to all Site residents
g. Help uphold the Site rules and ways of living through example & encouragement
h. Housing Stability Plan Screening must be completed to participate on the camp council.
2. What do Council members not do?
a. Get told to enforce Site rules.
b. Get told to deliver ban notices.
3. How is a person elected to the council?
a. Elections are held every six months
b. All residents have an opportunity to request being on ballet. If a resident does not request to
be considered on the council, then they will not be eligible for votes.
c. Every resident will get opportunity to vote for seven representatives
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d. Votes will be tallied at the conclusion of the pre-announced voting time by a CCS staff
member and a Council member.
e. The top seven vote-getters will be invited to be members of the Council and presented with
a written Council membership agreement (Which includes agreeing to attend meetings every
week, uphold the rules of the Site, understanding that if duties are not fulfilled Council
membership may be lost, etc.)
f. If any of the top seven vote-getters does not accept the invitation to join the Council, the
person receiving the eighth most votes will be invited to join (with this process continuing
until seven seats have been filled).
g. If a person leaves the Council for any reason (being banned from the Site, getting housing,
exiting for any reason, resigning seat, etc.) the top remaining vote-getter will be invited to
join the Council (with this process continuing until the seven seats are filled).
h. Voting will be conducted over a one-week period in the following way:
i. Monday: Notice of vote will be placed on every tent, and on signs posted in main
areas
ii. Tuesday & Wednesday: Voting table monitored by a CCS peer/case staff member
from 2:00pm-7:00pm
iii. Thursday: Top seven vote-getters (and others as needed) are invited to join Council.
iv. Friday: Joint Council meeting (outgoing Council, incoming Council, staff)
The following members were elected for Camp Council. Council members are being updated at this time
(5-10-2019).
Name Position Description

Anna L. X-1
Eric P. H-7
Jen M. I-2
Dean H. Y-1
Mike P. M-6
Larry Y. E-6
Alisha P. G-6
MEETING AND ATTENDEES:
Weekly Camp Council Meeting:
Community Development Case Manager and Camp Council meet on Wednesdays at 1:30pm to discuss
camp goals, successful completion of tasks, and safety, and reflect on camp progress. The meeting will
support open conversation that draws upon each members’ knowledge, skills, and perspective to solve
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camp problems and to support one another in achieving the team’s collective goals. The following
individuals participate in the council meeting:
- Camp Council Elected Members

- CCS Leadership: Case Management team facilitates and provides weekly updates to residents
and addresses any new issues and concerns.
Key Activities:
- Address any grievances residents have

- Receive any council requests
- Policy Updates
- Food Schedule
Case Management Team member will meet with the Site Supervisor the next day to discuss issues that
were addressed during the council meeting. Decisions will be made and will be available to council
members to relay to residents. The following individuals participate in the meeting:
- CCS Case Management team member

- CCS Leadership: Site Supervisor William Stinson
- CCS Camp Council Leadership
MANAGING INFORMATION
Community Information and Bulletin Board
The purpose of the community information and bulletin board is to provide a space for service providers
and camp residents to display notices and flyers that promote awareness of services and events of
interest to the community.
General Guidelines:
1. Materials from the providers must be presented to CCS staff for approval. Material left for
posting or distribution without authorization from CCS staff will be discarded.
2. Materials from camp residents must be presented to Camp Council members for approval.
Material left for posting or distribution without authorization from Camp Council members will
be discarded.
3. Notices or handouts accepted from outside organizations must not denote sponsorship of its
activities by CCS. Only program partnerships planned, developed and posted by CCS can have
such designation.
4. CCS reserves the right to refuse or remove any notice, flyer, or handout that does not comply
with these policies and guidelines.
Weekly Update for Camp Council
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Each week the Camp Council receives an update report with responses to requests that council members
and residents submitted the week prior at council.
CCS Leadership and Camp Council members meet each Wednesday at 1:30pm on-site to review the
updates and policy changes.
RULES, POLICY, AND PROCEDURES
90-DAY STAY POLICY
The Cavanaugh Stability Site operates under a 90-Day Stay Policy, whereby any length of stay past 90 days
requires the resident to be consistently meeting with Supportive Services and taking regular, meaningful
steps towards securing permanent housing. Residents who are non-compliant with the expectations set
forth in the 90-Day Policy will be immediately exited from the site.
RESIDENT MANAGEMENT
Behavioral Agreement – On-site leadership will use a Behavioral Agreement system to address resident
behaviors. The objective of the Behavioral Agreement is to modify inappropriate behaviors and actions
willingly. The Behavioral Agreement communicates in detail the expectations that are required of the
individual while on-site. Behavioral agreements are customized to each resident’s individual violation.
REJECTION OF THE AGREEMENT
Upon presentation of the Behavioral Agreement, residents may refuse to sign the agreement. In this
situation, CCS will confirm the individual understanding that they are choosing not to sign the agreement,
yet the agreement is still in effect. If a resident continues the adverse behavior, the resident may be
banned from the site.
NON-COMPLIANCE WITH THE AGREEMENT
If a resident initially agrees to the Behavioral Agreement but does not follow through on the terms and/or
continues the adverse behavior, then the resident will be required to go to the grievance meeting and
could be banned from the site.
RULES
Major Rules:
- No Weapons.
- No Violence; no threats of violence, intimidation, or menacing behavior.
- No Theft; do not touch or take anyone else’s belongings without their permission.
- No Illegal Drugs.
- No Drug Dealing (selling or facilitating) on the property or in the neighborhood.
- No loitering in the neighborhood.
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- Calm down and/or walk away from conflict when asked.

- No candles/fires of any type in the tents/pallet shelters
- No flammable/ hazardous materials in tents or pallet shelters
- Smoking only in the designated area; no smoking in the tents.
Minor Rules and Procedures:
- No Alcohol outside of your tent.

- Take your garbage to the dumpsters.
- Be quiet during quiet hours.
- No resident visitors on the site at this time.
- Follow other rules and procedures established by the Camp Council.
-
VIOLATON OF RULES
- Violation of any major rule will result at a minimum of an issuance of a Behavior Agreement. If
the major rule involves weapons and/or physical violence, then the resident will be banned
immediately from the site.
o Two behavior agreements for the same offense require the resident to attend a
grievance meeting. Failure to attend a grievance meeting could result in the resident
being banned from the site. Site Supervisor has final approval of ban request from
behavioral agreement violations.
- Violation of any minor rule will result at a minimum of an issuance of a Warning.
o A warning notice is issued to any resident who breaks any minor rules or Camp Council
established community rules.
o Multiple warnings for the same offense will result in an issuance of a Behavior
Agreement.
- Banned for Violence and Weapons:

o Endanger themselves or others through the use of intimidation, or threaten the use of
violence against fellow residents, or staff.
o Are repeatedly disruptive of the program operation.
o Engage in any criminal or threatening behavior on-site, using program resources, or
against staff or other residents.
o Possess or use weapons or engage in violent behavior.
GRIEVANCE PROCESS
The CCS management team will provide current or former residents an opportunity to address any
concerns regarding their individual case or general operations through a grievance committee. If a
resident is banned from the site, then they can return to attend the grievance meeting. If a resident is
indefinitely banned due to safety concerns, they will not be allowed to attend a grievance meeting and an
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official decision will be given to the resident by a member of the on-site leadership team. At a minimum,
the grievance committee will have the following members:
- A council representative
- Supportive services representative
- Off site manager
AGENCY ADMINISTRATION, EMPLOYEES, AND CAMP COUNCIL SHALL:
- Make available to residents the Grievances Policies and Procedures.

- A copy of this policy shall be posted on the bulletin board.
- All participants will be informed of their rules, policies, and procedures at intake.
- A copy and explanation of the rule, policies, and procedures are given upon request.
- All employees will receive orientation regarding the policies and procedures of the grievance
process.
- If the complaint is the result of a participant being banned, an extension may be granted for
non-violent events if approved by the Site Supervisor and/or designee. If approved the resident
will be allowed to stay until the next on-site grievance meeting.
- Each participant has the right to advocate on their behalf during the grievance meeting in an
appropriate manner.
WRITTEN GRIEVANCE
The Written grievance process consists of three (3) steps:
Step one (1)
Discuss the matter with a staff member involved. Candid discussion is the primary method used to clear
up the misunderstanding and solve the problem. If the matter remains unresolved, then the participant
may request the next step of the grievance process.
Step two (2)
Request and complete a grievance form for review. A reviewer will give a written or verbal response to
the participant within five (5) working days of receipt. If the client remains dissatisfied with the
resolution, then the individual may take the next step.
Step three (3)
If there is a legitimate grievance with the original resolution, the client may request that the Director of
Homeless Adult Services review the complaint. The Director will review the complaint and issue a written
or verbal response which would indicate the final disposition.
IN-PERSON
The In-person grievance process:
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CCS management team will accept walk-in complaints on location. Grievance meeting is held in the office
building near the gate. The times for the walk-in complaints are:
Time: Monday between 10:30 am – 12:30 am
If there is a legitimate grievance with the original resolution, the client may request that the Director of
Homeless Adult Services review the complaint. The Director will review the complaint and issue a written
or verbal response which would indicate the final disposition.
BAN MANAGEMENT
Banned for drug use only: If a resident is caught using drugs on-site the following actions can occur:
- Ban Extension
o A ban extension may be granted if the resident agrees to attend the next weekly
grievance meeting and sign a Behavioral Agreement stating that they will not use drugs
on the property. If resident gets caught using on-site again before the next grievance
meeting, they will be asked to leave immediately.
- Overturning a Drug Ban
o If a resident is caught using illegal drugs on campus, the following are paths for them to
stay on-site and/or stay connected to services.
 A resident agrees to attend treatment.
 A resident agrees to go to detox. If a resident agrees to go to detox a
supportive services representative will coordinate with other service providers
to get the resident into clean and sober housing after completion of detox
program. Being placed into housing is not ensured.
 Agreement is documented in a Behavioral Agreement
 Resident agrees to attend a recovery program on a weekly basis.
- Upholding a Drug Ban

o If a resident fails to attend the grievance meeting, then the ban will take immediate
effect.
If a resident declines to attend treatment and or detox, then a final deposition will be issued and the ban
will take immediate effect.
PERSONAL PROPERTY STORAGE
Residents are allowed to store personal belongings in their tent, in their 90-gallon container with locks, or
in a personal food storage container.
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STORAGE OF PERSONAL ITEMS FOR INDIVIDUALS THAT ARE NOT LIVING AT THE
STABILITY SITE
In support of the City of Tacoma’s storage policy, a storage area has been established within the building
at the Stability Site located at 1423 Puyallup Avenue. The area is to be used for storage of personal items,
as outlined in the storage policy, for those individuals which have been displaced from an encampment.
HOT team will coordinate delivery, storage, dispersion, and disposal of these items. Stability Site staff will
coordinate with designated City or Metro Parks staff to provide access to the storage area.
DAILY MEANINGFUL ACTIVITY (DMA)
The lack of purposeful, meaningful, valuable activity has serious consequences on health – mentally and
physically – no matter the age, illness or disability.
The objective is to provide group activity programs that support the needs of residents. It is about
providing well thought out and effective stimulations, meeting desires and bringing benefits to the
residents to create resiliency and retain a sense of purpose, value, identity, and meaning.
There are 10 areas of needs that CCS will consider when identifying Daily Meaningful Activity for the
chronically homeless. The frequency of each area of need depends on the necessities of the individual,
but all areas should be considered to give a holistic approach to providing meaningful and purposeful
activities. The 10 areas of activity are:
1. Physical – To encourage movement; to encourage exercise; to retain levels of physical ability.

2. Intellectual – To provide cognitive stimulation: to keep the mind active.
3. Creative – To provide an opportunity for self-expression; to promote creativity; to facilitate
giving.
4. Social – To promote social engagement, spending time with others and developing friendships
and meaningful relationships.
5. Sensory – To maintain sensory awareness and ability; to encourage communication and self-
expression.
6. Self-esteem – To promote a sense of self-worth, a sense of value, a sense of importance, a sense
of feeling cared for and caring for others.
7. Spiritual – To address spiritual and religious beliefs.
8. Cultural – To address cultural interests and positive understanding; to retain contact with local
culture and customs; to retain personal identities.
9. Emotional – To address the emotional aspects of the individual; to facilitate a sense of well-
being; to encourage communication and satisfaction.
10. Educational – To facilitate continued learning and development; to encourage role satisfaction
and identity; to create a sense of value and purposefulness.
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IMPLEMENTATION OF DMA
Foundational components of establishing a DMA program on-site are:
- Establish opportunities for program participation within the community and provider network.
- Work with Case Managers to build DMA into residents Housing Stability Plans.
- Identify residents who have skills or knowledge in one or all of the areas for program support.
SITE MANAGEMENT
DUTIES AND RESPONSIBILITIES
SUPERVISOR
Job Description
The Supervisor works with the Operations Manager in assuring the safeguarding, protection, and security
of the residents, volunteers, and staff of the Stability Site. This includes responsibility for developing
policy, processes, and procedures regarding safety throughout the campus twenty-four hours per day,
seven days a week, monitoring compliance with internal and external procedures.
Supervisor will utilize inspection checklists indicating standards that must be attained, and provides the
daily written report to the Operations Manager who is responsible for the quality standards achieved by
the contract daily. This key level of management is critical to the overall contract performance and
ensures success.
Primary Duties
1. Provides regular, real-time feedback, coaching, modeling and lending support to staff responding
to crisis situations, including:
a. Individuals engaged in or about to engage in verbal and physical conflicts with each
other
b. Individuals engaged in conflict with staff
c. Reports of Individuals having weapons on premises
d. Individuals experiencing Medical Crisis
2. Ensures staff respond appropriately to non-crisis security situations or take appropriate proactive
actions, including:
a. Conducts internal and external rounds throughout the facility and campus to monitor
and ensure safety
b. Monitors facility and resident population for improper conduct or unauthorized persons
inside facility
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c. Supports and enforces behavioral guidelines

d. Escorts residents off of the premises when appropriate
e. Provides customer service to all visitors and residents. and assist them to authorized
areas
3. Supervises staff.
4. Communicates staffing needs to Operations Manager, assisting in identifying and interviewing
quality candidates.
5. Information Management
a. Communicates incidents, issues and other relevant information accurately and timely to
appropriate staff through recording entries into computer system, log book and/or
personally through meetings as appropriate.
b. Reviews and approves incident reports. Recommends policy and practice
improvements. Ensures staff receives feedback for improvement of both security
practice and incident report writing.
c. Ensures that Ban Records are complete and accurate, and includes a photo whenever
possible.
d. Ensures all relevant staff have proper training to effectively use the security camera
system, including viewing in real-time as well as viewing and saving recorded footage.
e. Reviews logbook and other communication systems daily to keep informed of issues.
6. Ensures that program and agency are positively represented in key meeting and relationships.
SHIFT LEAD
Job Description
Oversees the operation of the shelter in the absence of the program supervisor. Manages and leads a
team of employees. Communicates CCS values, safety practices, and deadlines to staff. Motivates team
members and assesses performance. Provides help to Supervisor, including hiring and training, and keeps
management updated on team performance. Communicates concerns and policies among management,
ensuring safety of residents.
Primary Duties
1. Supports Site Supervisor and performs supervisor duties when supervisor is absent or out of
office.
2. Manages inventories and intake, including keeping detailed records of inventory use and advising
management on ordering/servicing where necessary.
3. Provides encouragement to shift members, including communicating goals and identifying areas
for new training or skill checks.
4. Answers team member questions, helps with team member problems, and oversees team
member work for quality and guideline compliance.
5. Develops strategies to promote team member adherence to CCS policy, procedures, and
performance goals.
6. Conducts team meetings to update members on best practices and continuing expectations.
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7. Generates and shares comprehensive and detailed reports about team performance, mission-
related objectives, and deadlines.
8. Provides quality customer service, including interacting with residents, answering public
enquiries, and effectively handling site complaints.
SHELTER PROGRAM GENERALIST
Job Description
Staff in this position provides supervision, program structure, behavior management, and a wide range of
basic needs services, as well as more advanced social services. This includes helping guests navigate a
myriad of social service agencies, forms, and interviews. Staff is trained in behavior management and
basic case services, as well as Motivational Interviewing and other counseling skills.
Primary Duties
Access Control
1. Stands post at the entry/exit gate to verify all individuals' identification and conducts inquiries
and surveillance of suspicious people and activities.
2. Ensures individuals do not depart with city property unless they are authorized to do so.
3. Verbally challenges individuals who are approaching unauthorized areas.
4. Directs individuals who cause a disturbance to leave property.
5. Operates traffic control points.
6. Closes off areas to traffic, establishes perimeters, and sets up barricades to secure incident
scenes or facilities.
7. Coordinates the receipt, issuance, and tracking of resident and visitor badges and passes.
8. Identifies suspicious individuals, items, or vehicles.
Office Operations
1. Checks radio equipment.

2. Monitors security and fire alarms, and close-circuit television to detect security risks, threats, or
prohibited activities carried by visitors.
3. Dispatches staff in response to calls for service, alarms, or emergency situations.
4. Handles intakes of Residents
5. Admin Support
SHELTER PROGRAM SECURITY
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Job Description
Provides security and promotes good community relationships in and around the Stability Site. Monitors
resident behaviors and ensures all policies and procedures are followed. Provides information and referral
services to guests and other homeless individuals.
Patrol and Response
1. Inspects appropriate counter measures, including tent door locks, fences, and sensors.
2. Inspects facilities for hazards, mechanical problems, and unsafe conditions, and reports problems
to the appropriate authority.
3. Ensures that all security equipment is activated and operating properly, and reports to proper
authority if it is not.
4. Closes and secures open windows, doors, gates, or other access points.
5. Manually opens and closes heavy gates and doors.
6. Conducts patrols in accordance with routes and schedules contained in post orders.
7. Patrols areas that are off-site and in the community (e.g., off-site parking and neighboring
business owners).
8. Inspects the perimeter, property, and facility for hazards, unauthorized entry, and suspicious
activities.
9. Observes the environment for suspicious vehicles or individuals on or around the Stability Site.
10. Evacuates individuals from dangerous and/or life-threatening situations.
11. Guides and assists First Responders (e.g., with scene management or security).
12. Assesses the condition of injured individuals.
13. Uses fire extinguisher to put out a minor fire.
14. Requests emergency assistance in response to traffic accidents.
15. Follows directions and responds to emergency and routine calls for service until the situation is
resolved or until relieved by an authorized individual.
16. Investigates the source of suspicious odors and sounds.
17. Escorts staff and visitors to their vehicles after hours, as authorized.
CASE MANAGER
Job Description:
The Stability Site Case Manager is a member of the Mental Health Team for Homeless Adult Services
(HAS), a division of Catholic Community Services. The goal of this position is to assist guests/clients of the
Stability Site exit the shelter to permanent housing. The position has four primary case-management
duties.
- The first is to build relationships with clients and conduct a screening to identify needs and
barriers as well as the client’s strengths.
- The second is to work with the client to develop a strength-based and client-centered plan for
housing and housing retention.
- The third step is to meet regularly with the client to help them procure that complete action
steps and achieve measureable goals, resulting in acquiring and retaining permanent housing.
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- The fourth duty is to maintain the appropriate case management records and confidentiality.
Within each of those steps is the duty to support and help guests be accountable to the Housing
Stability Plan that is created.
This position works closely with the other members of the Mental Health Team and Shelter Staff to assist
guests in reaching the goal of housing.
Primary Duties
1. Assess Housing needs using Motivational Interviewing and a Progressive Engagement Approach.
Employee shall accomplish this responsibility by completing the following tasks:
2. Develop and Initiate Housing Stability Plan: Assess barriers to housing as well as the client’s
strengths and needs, and develop a strength-based and client-centered plan for housing and
housing retention. Employee shall accomplish this responsibility by completing the following
tasks:
3. Provide case management to NH/HAS clients to assist clients in acquiring housing. Employee shall
accomplish this responsibility by completing the following tasks:
4. Provide records and reports. Employee accomplishes this responsibility by completing the
following tasks:
5. Attend meetings as necessary. Employee accomplishes this responsibility by completing the
following tasks:
6. Other duties as assigned.
PEER SPECIALIST
Job Description
Peer Navigators share their lived experience with individuals to create mutually supportive relationships
based on trust and respect in an effort to increase empowerment and hope, improve personal success,
provide opportunity for integration into the community, build linkages to needed community resources
and begin to establish natural community supports. Work occurs in a variety of settings, including meal
sites, shelters and the streets. They work as a team member with other agency, system and community
partners. Peer Navigators help consumers voice their own perspective and assure others are able to
understand that perspective. They represent a consumer orientation and perspective in all internal and
external agency activities.
Primary Duties
1. Communicate role, responsibility and agency philosophy in order to assure mutual respect,
confidence and trust with the consumer and other stakeholders.
a. Provide non-judgmental, unconditional support to the consumer.
b. Assess for immediate safety and stabilization needs.
c. Customize helping approaches to fit the consumer’s uniqueness, personality, culture
and interest.
d. Report relevant information to the right people at the right time.
e. Maintain a focus on strengths, needs and creative solutions.
f. Utilize the consumer’s expertise in problem solving and solution seeking.
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g. Work interdependently with others toward common goals.

h. Respond to consumer’s needs in a timely fashion.
i. Complete required documentation within established timeframes.
j. Instill hope for the future by communicating and behaving with confidence and
reassurance.
k. Communicate and collaborate effectively with other team members to manage
triangulation and potential conflicts.
2. Welcome, Engagement and Assessment: The skilled Peer Navigator will demonstrate the ability
to:
a. Dialogue with consumers and relate personal experience that will assist in building trust
with them.
b. Assess and review the consumer’s ability to communicate their own position and
preferences.
c. Reassure and communicate hopefulness to consumers and that “they are not in this
alone.”
3. Individualized Service Planning: Utilizing motivational interviewing strategies, the skilled Peer
Navigator will demonstrate the ability to:
a. Assist the consumer in assessing options.
b. Reach agreement with consumers about activities that will contribute to healing and
support and assist in communicating that to others.
c. Review and analyze the plan and make suggestions for improvement/ modifications that
would improve consumer participation.
4. Implementing Services: The skilled Peer Navigator will demonstrate the ability to:
a. Provide a range of supportive/helpful interventions and activities as agreed to with the
consumer and documented in the plan.
b. Adapt activities and interventions to enhance focus on strengths, needs and creativity
without changing the basic nature of agreements and plan.
c. Assist consumers in analyzing progress toward vision and goals and encourage their
feedback to their team.
d. Communicate ideas by using own life as a learning and teaching tool (when helpful to
consumer and plan).
e. Communicate progress and concerns to the appropriate co-workers.
f. Participate in continuous improvement efforts by sharing perspectives in agency
activities such as Quality Improvement reviews, staffing meetings, or other means.
g. Seek assistance and report incidents to the right people at the right time.
5. Transitioning Services to Natural and Other Community Supports: The skilled Peer Navigator will
demonstrate the ability to:
a. Negotiate and facilitate transitioning to other services and natural support systems,
providing contacts of who will be helpful, and providing follow up.
b. Reach agreement with the consumer about their transition.
c. Mediate agreement between the consumer and the agency about transition timing,
when needed.
CASE MANAGER – COMMUNITY DEVELOPMENT
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Primary Duties
1. Stability Site Case Load

a. Coordinate regular group meetings with all peer/case managers at site for collaborative
organizing, sharing of information and updates that support the team and residents.
b. Coordinate progress monitoring of caseloads, hours, outcomes and aftercare.
c. Detailed tracking of outcomes for services as well as success /barriers.
d. Progress notes to be done with resident at time of meetings. Signatures of resident to
be on all case notes when possible to show participation and understanding.
e. Weekly reports of hours and mileage to be given to direct supervisor or site supervisor
due at end of work week.
2. Community Development
a. Be present on-site, invest time in courtyard, big tent and back area every day to engage
and build rapport with residents of site.
b. Support the “We are the People” Resident Council members
i. Co-facilitate elections every six months (interim transitions as needed).
ii. Co-facilitate weekly meetings and notes from meetings to re-cap for staff and
residents.
iii. Provide monthly reports to CCS management on work of the council
c. Create, Connect and Coordinate opportunities for Daily Meaningful Activity (DMA)
i. Needs/ interest assessments as well as regular surveys from residents.
ii. Diversity of opportunities
iii. Activities on and off-site
iv. Partnering with Community Members for sustainability
v. Provide weekly updates on activities that are scheduled and needs to support
activities.
vi. Attend regular DMA meetings when requested to give updates as well as
tracking of number of individuals who attend activities, successes, areas need
to improve of activities.
d. Coordinate Community Board
i. Maintain an up to date community calendar for residents
ii. Post site announcements and events
iii. Post flyers
iv. Update all info weekly
e. Transitions
i. Welcome new guests, make sure they are connected from the beginning to a
peer/case manager and a brief screen is done.
ii. Support relationally with bans as well as exits from site. Update case
management files of these in detail of outcomes and supports that are needed.
iii. Create opportunities to celebrate and support Site graduates
iv. Track services that guests are connected with upon exiting site.
f. Residents and staff wellbeing
i. Assist CCS management in development of policies, procedures and best
practices.
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ii. Recognize issues that are affecting well-being and work with appropriate
supervisory staff to address.
g. Communicate with Site Supervisor daily to share information and be aware of any issues
or concerns.
h. Attend weekly case management team staffing meetings.
3. Community Engagement
a. Meet regularly with city officials (as directed by CCS management)
b. Attend relevant city council (etc.) meetings to share relevant information about the site.
c. Monitor city website, news, etc. for relevant information and share with appropriate
parties.
4. Coalition to End Homelessness
a. Participate in weekly Provider Meetings on Friday’s from 9-11.
5. Community Outreach
a. Neighborhood Associations
b. Regular check in with surrounding businesses to build rapport, support with concerns or
ideas.
c. Notify CCS management when concerns from the surrounding community are brought
to your attention.
ADMINISTRATION ASSISTANT
Job Description
The Administrative Assistant is responsible for providing administrative support by coordinating activities,
supporting programs, and facilitating department objectives. The position is also responsible supporting
site leadership with day-to- day clerical tasks. Assists Site Supervisor with all clerical duties, manages
data collection and maintains reporting databases. Provides information and referral services. Is
responsible for recruiting, scheduling, orienting, training, and recognizing volunteers needed to
effectively operate the Stability Site.
Primary Duties:
1. Intake
a. Work closely with Path team and communicate openings
b. Check all new potential residents into HMIS to make sure they haven’t stayed at Nativity
House with-in the last 30 days.
c. Check Nativity House bans to insure residents have not been banned from the shelter
d. Complete all HMIS intakes
e. Complete equipment issue form
f. Go over the rules of the site have resident sign
g. Enter information into HMIS
h. Complete filing with all intake paper work
i. Make badges for new residents
2. Exits
a. Complete all exit interviews
b. Exit residents from HMIS
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c. File residents into exited resident drawer

3. Grievances
a. Take notes at grievance
b. Write up all grievance letters
c. Write up all behavioral contracts
d. Write up all letters to residents who need to attend grievance
e. File all grievance paper work in resident files
f. Issue letters to residents at 4:00pm
4. Filling and paper work:
a. Make sure all files are kept up to date and complete
b. Create and update forms for pallet shelters, warnings, bans, grievances, and patrol logs
c. File all paper work including incident reports, shift logs, patrol logs and bans at the
beginning of each month
d. Make sure HMIS intakes and all other forms are stocked
5. Data entry:
a. Enter in all log information daily into the Stability Site list
b. Update and maintain HMIS
6. Providers:
a. Keep a calendar on the days that providers come
b. Coordinate food deliveries and other donations to prevent overlap
7. Staff:
a. Keep an updated staff inventory list that includes issued gear, vehicle information and
trainings
b. Contact staff for coverage of shifts
c. Contact staff that need to go to trainings
d. Update and maintain schedule
e. Keep employee board up to date
f. Update and maintain staff contacts forms and lead phone
8. Inventory:
a. Keep an inventory off all supplies and request new supplies monthly or when needed
b. This includes office supplies, and Uni-First products
9. Communication:
a. Keep the office white board updated each month, keep a list of new residents, exited
residents, and banned residents
b. Take and deliver messages for the peers and case managers to residents
c. Take and deliver messages from residents for the mental health team
SHIFT DUTIES AND RESPONSIBLITIES
SHIFT RESPONSIBILITIES
1. When each staff member comes onto shift, they are expected to read the shift logs from prior
shifts. They are expected to initial each shift log to acknowledge that they have read the log.
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2. Staff is required to check their email daily and must respond to the required emails. If an email
states that the employees must respond and the employee fails to do so, this will reflect on their
employee evaluation.
3. Each staff member is required to check out a radio and keep it on them at all times during their
shift.
4. Each staff member is then required to relieve their co-worker from their post. Staff is not allowed
to leave their assigned post until their relief comes.
5. There will be a staff member posted in the big tent at all times during the day and night.
6. Every hour staff members will rotate to each position. When a staff member starts on position
one, their next position will be two, then three and so on until they complete a full cycle through
every position.
7. Staff conducts patrols around the tents every 20 minutes.
8. Staff conducts patrols on the outside perimeter every hour.
9. If a staff member is sick and needs to call out, then it is their responsibility to arrange coverage.
Each staff member is required to keep notes on what is happening throughout the day so that
vital information can be passed down to each shift via the shift log.
10. Each lead on every shift is required to carry a clip board with them; this clipboard contains: a
cleaning log, a resident area cleanliness log, warning log, stabilization safety checklist, patrol log,
and a lead protocol log. After every shift the lead will initial acknowledging that their team has
completed each shift requirement. The initialed and completed logs are then placed into the
Supervisor’s box for review and then filed away by administration. Staff and leads are not
allowed to file any paperwork until it has been signed off by the Supervisor.
STAFF UNIFORM
Staff is required to wear their issued staff shirts, jeans with no rips, tennis shoes or boots, and visible ID
badges.
TEAM MEETING:
Team meetings are mandatory every last Wednesday of the month. Coverage is arranged and the on-call
part- time staff will work at the site while the rest of staff goes to the team meeting. After the meeting
administration will come back to the Stability Site to meet with those staff members who worked briefly
to give them an overview of what transpired in the meeting. After administration is done meeting with
the on-call/part-time staff they will type up the meeting minutes and email out the minutes to all staff and
upper management. A copy of the minutes will also be kept in the office in a binder labeled meeting
minutes. If any staff member misses the meeting they are required to notify the supervisor and this will
reflect on their employee evaluation. They must then read the meeting minutes provided for them in the
office and initial that they have read the minutes; supervisor will sign off. This will ensure that all staff on
every shift is on the same page. Each meeting will focus on the team’s strengths and weakness.
LEAD MEETING:
Every other Monday there will be a lead meeting; this is a required meeting and all leads must be present.
This meeting consists of what is going right and what is going wrong. This allows the Site Supervisor to
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check in with his lead staff and also gives the lead staff the ability to address concerning issues with the
Supervisor.
STABILITY SITE- ORGANZATIONAL CHART FOR CATHOLIC COMMUNITY SERVICES
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Director
of
Homeless Adult Services
Melissa Moss
Supportive
Mental Health
Sevices
Program Manager Professional
Supervisor
Chris Boitano Dawn Bohl
Faatima Lawrence
Case Manager Case Manager Case Manager

Hannah Dike Vanessa Dowell Sarah Stutzke
Site Supervisor
William Stinson (Weekday)
Joseph Kisembo (Weekend)
Shift Leads (3)

Day/Evening/Graveyard
Operations
Assistant
Generalists
Emerald Gipson
GRAVE SHIFT: [3 Personnel]
DAYSHIFT: [4 Personnel]
EVENING SHIFT: [4 Personnel]
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COMMUNICATION PLAN
MASTER CONTACT LIST
The Master Contact List consists of all Stability Site staff and CCS assigned leadership. The contact list is
updated on a monthly basis.
Please see Appendix (1) for the Master Contact List
EMERGENCY CONTACTS
Organization Number
Animal Control 253-627-7387
Poison Control 1-800-222-1222
Local Emergency 911
Non-emergency line 311
Tacoma Police Department 253-798-4721
Tacoma Fire Department 253-591-5737
Primary On-site Contact is: William Stinson, Stability Site Supervisor, cell 253-278-3305
Secondary On-site Contact is: Faatima Lawrence, Program Manager, 253-377-9911
Support: Melissa Moss, Director of Operations for Homeless Adult Service 253- 355-9673
SITE ACCESS & INPROCESSING PROCEDURES
Only Individuals with site identification badges will be allowed access to the site. This includes residents,
site management staff, resident visitors, and visiting service providers.
All providers and volunteers must be approved before having access to site. Approval may be verified by
the following:
- Reference Master Provider List
REFERRALS TO SITE
The Stability Site is not a walk-in shelter. All residents must be referred from the Tacoma Rescue Mission.
TRM holds the Stability Site Waiting List. Site Leadership approves all referrals from TRM prior to entry.
Service provider referrals: Service providers can send all referrals directly to the PATH Team members or
leave them at the Stability Site office for PATH team pickup.
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Main points of contact for PATH team responsible for Stability Site referrals are:
1. Justin Tillis, Outreach (PATH Team) …253-883-1095
Contact information for PATH Team can be found in the Master Provider List
RESIDENT INPROCCESS
Resident intake will be completed between9:00 a.m. – 6:00 p.m. All referrals to the site must be approved
by on-site leadership before intake. Each resident’s intake information will be entered into the HMIS
database. The point of contact for intake referrals is the Lead Staff. If they are not available, point of
contact is the Operations Assistant. Please see Master Contact List for contact information.
The following procedures will be followed during resident intake.
1. Reviews PATH team’s waiting list report and select next referral.
2. Contacts via phone the PATH team about referral selection. A PATH team member will establish
contact with the potential resident and bring them into process.
3. Verifies resident’s ID for positive identification.
4. Conducts screening/collect personal information for HMIS.
5. Creates guest physical file.
6. Updates Stability Site Master List (see Information Management).
7. Creates HMIS Enrollment.
8. Stores file in alphabetical order by last name.
9. Generates Badge/Site ID.
10. Saves picture for internal database.
11. Issues Badge/Site ID.
12. Updates daily log as notice of event.
13. Review of Emergency Action Plan
ISSUANCE OF EQUIPMENT:
The following equipment will be issued during the intake process:
1. Tent
2. Relief mat
3. Sleeping bag/ blanket
4. Storage bin and a lock
All equipment receipts will be filed in residents’ intake file.
ENTRIES AND EXITS
Entries and Exits:
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1. When a new resident arrives after being cleared by the Stability Site team, they are required
to do a HMIS intake. The intake needs to be completed by one staff member and double
checked by another staff member on the same shift. Along with the intake an equipment
issue form is filled out. Two locks are given to each resident and the lock serial number and
combination is recorded as well as any bikes, cars or carts. After the intake is complete an ID
badge is made for the resident. The person is then written into the tent location board. Once
the intake is complete the intake is reviewed and entered into the HMIS data base by
administration. After completing these steps, a file is then made and filed away into the
cabinet alphabetically. The resident is then taken to their tent to settle in. The entry is then
recorded and logged into the staff shift log.
2. When a resident leaves the Stability Site an exit interview is completed if staff is aware that a
resident is leaving (sometimes the residents leave for the day and never return) and staff
bring them into the office and ask them a series of questions in order to know where they
are going. The exit interview is then completed and placed in the supervisor’s box to be
signed. After the exit interview paperwork is completed, administration then removes the
resident’s file from the guest files and places the file into our exited and banned drawer.
Administration then removes the resident from HMIS and removes the resident off the tent
location board.
Short-term Exits.
Anytime a resident informs staff that they will be gone for longer than a night, staff records
this information in the shift log. Some reasons for a short-term exit include but are not
limited to: hospitalization, treatment, detox, work, family emergencies, and visiting friends.
If a resident is not seen or heard from within 7 days, then staff will investigate to determine
if they are incarcerated or in the hospital. If not seen or heard from within two weeks, the
supervisor will request for them to be exited out of the site.
Community Phone:
Staff will make sure that the residents are signing out the community phone every time a
resident request to use it. The phone list can be found under HAS in the Stability Site file
under forms. Once the list is full the list can be shredded. Another form can be found in the
file cabinet in the forms drawer.
OUT-TAKE CLASSIFICATION
Residents that stay at the Stability Site leave in one of five ways:
Residents can be exited from the following ways:
- Homeless Voluntary
- Jail
- Homeless Involuntary
- Housed Permanent
- Housed Temporary
Homeless Voluntary – Occurs when a resident decides to leave the Stability Site on their own accord
(voluntary exit) or when a resident does not check-in with the front office for seven consecutive days.
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After seven days the resident’s case will be brought to the Staffing Meeting. Case managers in association
with Operations Staff will discuss the actions of the resident. It will be decided if the resident is working
toward any set goals while they were here or if they are not choosing to use Case manager’s help. The
result of this discussion will either be immediate exit from the site or to extend the resident’s stay. The
extended stay is usually 7 more days to see if resident will return to the site. A Wellness Check Log is kept
in the staff office. It shows if a resident was seen at their site every day. The log is updated and reviewed
daily. At the end of 14 days, when the resident has not returned, then the resident will be exited from the
site.
Jail – Occurs when a resident goes to jail for a period longer than seven days. If a resident voluntarily goes
to jail to clear a warrant or serve time to clear an offense, then they will be allowed back onto the site
once discharged if space is available. If a resident is picked up by law enforcement and goes to jail
involuntarily, their stay at the site will be discussed at the next staffing meeting as to how long we will
hold their spot for them or decide to exit them.
Homeless Involuntary – Occurs when a resident is banned from the site for violation of a Resident
Responsibility that poses a risk and safety concern to themselves, other residents or staff, or multiple
violations of other responsibilities.
Housed Permanently – Occurs when a resident successfully transitions from the Stability Site into stable
housing.
Housed Temporary –Occurs when a resident is in treatment, detox, or any other medically necessary
facility for longer than 14-days.
VISITING PROVIDER PROCESSING CHECKLIST

1. Verifies the need for visitors to enter the facility either by contacting the party that the visitor
intends to meet with or by verifying the visitor’s identity against the master provider list.
2. Logs visitors into the visitor log list.
a. If visitor is a provider, then the visitor’s information will be logged into the provider log
sheet.
b. Explains to providers the importance of collecting site data.
3. Verifies that visitors are not prohibited from entering the facility (e.g., because they are on the
ban list, or under 18 years of age).
4. Issues badges to visitors and explain on premise and departure requirements.
RESIDENT VISTOR POLICY AND PROCESS
Currently, the Resident Visitor policy has not yet been implemented at the request of the Resident
Council. We anticipate implementing a Resident Visitor Policy and Process after discussions with the
Resident Council; it will be reflected in subsequent revisions of the document.
INDIVIDUALS WITH DISABILITIES – REASONABLE ACCOMODATIONS
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Log any request for a reasonable accommodation by filling out a Reasonable Accommodation Request
Form and submitting it to Shift Leader’s incoming box. Record date and time of submission in daily log
report. Consistent with CCS policy and Practice, Reasonable Accommodation requests are reviewed by
leadership. A supervisor may grant a reasonable accommodation request; however, determination that
such a request is not reasonable must be made by a Director.
SERVICE ANIMALS AND PETS
Animals entering the site must be accounted for. Each resident may only bring one animal/pet on campus.
The following data must be collected on each animal.
- Type of animal
- Service animal or pet
- Name of owner
CITY OFFICIALS CHECKLIST

1. Checks guest ID against Master Access List.
2. Records Name, date, time, and reason for visit in Visitor log book.
3. Verifies if guest needs an escort.
4. Contacts Shift Lead for guest handoff.
INVENTORY MANAGEMENT
This section outlines what items of equipment and types of supplies that must be inventoried: how often,
by whom, and by what method. The ongoing maintenance of the site inventory items is an important
factor in creating an atmosphere necessary for the site resident’s road to recovery.
RESPONSIBILITY FOR INVENTORY RECORDS
While the primary responsibility for maintaining inventory records rests with the Site Supervisor, he or she
may designate appropriate staff to assume Inventory Management duties and responsibilities (IM). The
designee is to prepare and maintain inventory records for the Stability Site.
Whenever any item is delivered to the site, the person responsible for accepting it verifies the receipt of
the shipment and advises the IM who has the responsibility for storage, distribution, and inventory
control. The IM at the Stability Site will make an entry in the inventory record as soon as the item is
accepted at the site. The inventory record should be accessible and comprehensible to CCS leadership
team during site inspection.
MAINTAINING INVENTORY RECORDS
As changes are made to the inventory, the following steps must be taken immediately:
- Completes a new entry for any item that is not noted in the current inventory.
- Investigates and reports any missing or stolen items.
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- Updates inventory entries to reflect any changes in the status of the items.
- If an item is in need of repair, enters the information into the inventory record. Contacts the City
of Tacoma POC for all necessary repairs immediately and update item’s condition in the shift log.
- Designates obsolete or unusable supplies or equipment for removal or destruction.
MISSING OR STOLEN ITEMS
If, in comparing the current inventory results with that of previous inventory, it appears that an item
(supplies & equipment) is missing, the site IM is responsible for taking the following steps:
- Makes every effort to locate the item in question.

- Notifies the Site Supervisor if the item cannot be located.
- Ensures that the inventory database reflects the loss, and a printed copy reflecting the loss is
retained on file.
STORING AND SECURING INVENTORY ITEMS
The Site Supervisor is responsible for implementing the appropriate internal controls to ensure that all
inventories are maintained in a secured storage area. The IM is directly responsible for securing the
storage areas.
To ensure compliance, the following guidelines will be used to establish policy and procedures:
- Establishes sign out procedures for equipment.

- Newly delivered supplies should be stored in a secure area immediately.
- Advises the security staff in advance of the delivery dates of supplies to ensure appropriate
security upon delivery.
RE-OCCURING SUPPLIES
Inventory items:
1. Purell
2. Luxury Foam Hair and Body
3. Luxury Foam Antibacterial Hand Soap
4. Hand Towels-Natural
5. Trash Can Liner
6. Nitrile Gloves -- XLarge
7. Nitrile Gloves -- Large
8. Nitrile Gloves – Medium
9. Disinfectant Solution #256
10. Propane
11. Laundry Soap
MEDIA RELATIONS
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Media will not be allowed inside the gate... Media contact will be coordinated through City of Tacoma
Media and Communications Department Director, Gwen Schuler, and/or CCS Staff Melissa Moss,
Cavanaugh Stability Site
SUPPORTATIVE SERVICES OPERATIONS
INDIVIDUALIZED SERVICE PLAN
Individualized Service Plans should be resident-driven and client-centered. While the Case Manager or
Peer Support Specialist will be focused on supporting the individual in ultimately achieving an exit from
the site to permanent housing, the professional staff will work with the resident at the level of readiness
they present with at initial contact. The professional staff will use best practices, including motivational
interviewing, to work with the resident for the most durable change. Some goal categories can include,
but not limited to:
 Income (benefits and entitlements)

 Education
 Employment
 Medical Health
 Chemical Dependency
 Activities of daily living
 Legal
 Safety
 Family/Children
PEER SUPPORT AND CASE MANAGEMENT SERVICES
Case Management Services are provided by staff who meets one-on-one with clients. Case managers
build trusting relationships; use motivational interviewing to identify client goals and strengths, as well as
barriers to achieve those goals; write housing stability plan with the clients that leverage client strengths
to overcome barriers and achieve goals, and meet regularly with clients to support progress on action
steps for the plan.
Peer Support Services are provided by Certified Peer Counselors. Peer Counselors are individuals who
self-identify as consumers of mental health services, have successfully completed specialized training, and
meet all other requirements as identified in WAC 388-877-0200. Peer counselors use their own story of
being a consumer of the mental health system and of their own recovery to provide services to individuals
who struggle with mental health challenges. Peer Counselors conduct outreach and engagement, build
trusting relationships, use motivational interviewing to help clients move though the stages of change
with the goal of achieving willingness to seek mental health services, conduct brief screenings to identify
client needs, connect clients to mental health services including a mental health intake and assessment,
and can provide ongoing one-on-one Peer Support Services under a treatment plan written by a Mental
36
Health Professional overseeing the treatment of a client. Peer Counselors receive clinical supervision from
a Mental Health Professional.
Individual residents will be assigned either a Case Manager or a Peer Support Specialist based on the
resident’s individual needs.
FOLLOW UP CARE FOR HOUSED RESIDENTS
Each Peer Support Specialist and Case Manager will continue peer support/case management for up to
three months after residents have exited the site. This will include weekly or bi-weekly meetings based on
the client’s needs. These meetings will decrease in intensity as the client stabilizes and continues without
crisis in housing.
FACILITIES MANAGEMENT
SHOWER FACILITY
HOURS OF OPERATION
Residents will be able to use the shower trailer on-site at any time during the day. Showers are open
seven days a week.
CLEANING
Showers are cleaned six (6) days a week by Bio-Hazard Management. Contractor does not refill any
supplies for the shower.
INSPECTIONS
Water level for the shower tanks and general serviceability condition of shower facilities are inspected by
CCS Staff many times per shift and they document conditions on the daily inspection log. If water level is
low, inspector (CCS Staff) must refill the tank by opening the valve and subsequently closing the valve
when full, under the access door in the back of the building.
ACCESS CONTROL
Doors are kept unlocked unless closed for repairs or cleaning. Keys are located with the Shift Lead/POC.
PORTABLE TOILETS
LOCATION
There are a total of eight (8) portable toilets on-site. Two toilets are ADA accessible. One ADA toilet is
located by the main entrance of the large tent and the other toilet is located by the hand washing station.
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One regular portable toilet is designated for service providers (staff) and is located in front of the office
building.
CLEANING
Portable Toilets are serviced three times per week by United Site Services. Contractor replaces all supplies
during service, which includes toilet paper and hand sanitizer. Lead staff on shift will contact for any
additional servicing needs.
INSPECTIONS
To ensure toilets are maintained in a clean, sanitary, and serviceable condition, staff will inspect the
toilets every shift and document conditions on the daily inspection log.
LAUNDRY FACILITY
HOURS OF OPERATION
Residents will be able to use the laundry facility between the hours of 6am and 10pm daily.
CLEANING
Laundry facility is cleaned six (6) days a week by Bio-Hazard Management. Contractor does not refill any
supplies for the laundry facility.
INSPECTIONS
To ensure laundry room is maintained in a clean, sanitary, and serviceable condition, staff will inspect the
room every shift and document conditions on the daily shift log.
Access Control:
Doors are kept unlocked during service hours and locked during non-service hours. Keys are located with
the Shift Lead/POC.
GARBAGE/RECYCLING
Residents will deposit waste and recycling in the appropriate containers on-site for pickup by Tacoma
Waste Management Services.
Waste management pick-up occurs: Mondays, Wednesdays, and Fridays
Recycling: Mondays
MAINTENANCE AND REPAIRS
38
CCS staff will monitor the facilities and work with appropriate City staff to ensure appropriate
maintenance and repairs. The City will repair or replace as necessary. All maintenance and repair request
must be reported in the shift log.
FOOD
CCS staff will coordinate with community volunteer groups serving meals on-site. This is currently being
led by Salvation Army Tacoma staff. Currently there is one evening meal per day. CCS and Salvation Army
will recruit additional volunteer groups to provide lunch and breakfast meals as volunteer resources allow.
Residents will also have individual food storage containers.
CCS staff will provide a weekly meal report to the City of Tacoma Emergency Aid and Sheltering Program
Phase 2 Lead Staff that includes the provider of the food service and the type of meal, e.g., hot or cold and
the time of day (breakfast, lunch, or dinner).
MAIL SERVICE
The Stability Site is not recognized as an official address for mail delivery by USPS.
Currently, Stability Site residents are able to receive mail service at the Nativity House Shelter located at
702 S. 14th Street, Tacoma WA 98405.
In order for CCS staff to transport mail from the Nativity House to the Stability Site, individual CCS staff
need to be formally trained and receive certification to legally transport mail. CCS site management is
currently investigating the process and costs to receive such legal certification, as well as the demand by
residents for this service.
SECURITY MANAGEMENT
CCS staff will use training and experience to respond to all security issues on site. Staff will focus on de-
escalation techniques, motivational interviewing techniques, and relationship building to ensure that
every effort is made to resolve conflict so that all residents can continue to use the site and be successful.
CCS staff will ensure proper emergency and police response, assisting individuals as needed to maintain a
stable and safe environment, mitigate conflict, and protect material assets, including identified off-site
parking areas for residents that own vehicles. CCS staff will provide an updated account of security
incidents to City of Tacoma Emergency Aid and Sheltering Program Phase 2 Lead Staff by 10:00am daily,
via email.
CCS staff will perform the tasks outlined below at the intervals indicated unless specific conditions, events,
or crises require attention or actions that supersede the policies and plans outlined below.
39
POST ACTIVITES
EXTERNAL PATROL ROUTE
Areas of Concern:
1. Aqua Rec’s Fireside Hearth N’ Home

2. Williams Oil Filter Service Company
3. Site Parking
4. 76 Gas Station
Roving Post Instructions
 Staff will conduct patrol rounds to check general facility security and report any suspicious or
unusual situations in accordance with routes and established schedules.
 Roving security staff will make at least two patrol rounds each hour at random times. Staff will
make rounds in a random manner to prevent establishing a pattern of movement.
 Patrol duties are performed in a professional manner, with the staff responsible for observing the
environment, and, when necessary, questioning those persons whose activities arouse suspicion.
 Patrol staff will serve as the first responder to all security alarms and emergencies occurring
within the area of assignment.
Loitering: Actions Required

• Responds to any individual loitering, sitting in a vehicle in the parking lot, sleeping on the ground
or in a tent outside of the site.
• Engages the individual in conversation; use appropriate de-escalation techniques.
• Convinces the individual to leave the area.
• If the individual is uncooperative initiates a ban from site.
• If the uncooperative individual is on campus property, ensure the individual leaves the property,
with the assistance of other staff members and/or Law Enforcement as appropriate.
40
INTERNAL PATROL/MONITORING
C 14
Common Area Bike Are a
9 15
M M M M M M
C
H7 H6 H5 H4 H3 H2 H1 POWER
2 3 4 5 6 7
C
3 7
Roving
Roving G6 G5 G4 G3 G2 G1 L1 L2 L3 L4 L5 L6
Monitor
Monitor
F6 F5 F4 F3 F2 F1 K1 K2 K3 K4 K5 K6
4 6
E6 E5 E4 E3 E2 E1 J1 J2 J3 J4 J5 J6
D6 D5 D4 D3 D2 D1 i1 i2 i3 i4 i5 i6
5
ADA
Shower Storage
Laundry Conta iner
Eme rgency Exit

Z1 Z2 Z3 Z4
Y1 Y2 Y3 Y4
X1 X2 X3 X4
Roving and
Re sponse – Shift W1 W2 W3 W4
Lea d
Came ra Monitor 1 V1 V2 V3 V4
C
Acce ss Control
Garbage
MONITORING RESPONSE PROCEDURES
CCS will coordinate with TPD HOT Team and 911 as appropriate
41
SITE SAFETY PROCEDURES AND RESPONSE
CCS staff will coordinate with TPD and TFD, or other EMS personal as appropriate, after any 911 call for
medical or police emergencies.
RETENTION AND RELEASE OF SECURITY CAMERA RECORDED IMAGES
CCS retains video footage from systems it owns, maintains, or manages until such time as it is
automatically overwritten by the recording system. Specific events of interest may be saved separately at
the sole discretion of CCS and destroyed once determined by CCS (at its sole discretion) to no longer be
needed. Footage is released only in response to a valid court order or subpoena, and may be released at
CCS’s sole discretion in response to requests from law enforcement. When CCS is managing or operating a
camera or recording system owned or leased by another party for CCS’s benefit, CCS will cooperate with
the owner or lessor to respond in a timely manner to requests for footage.
Security camera and video surveillance recorded images may be accessed, used, or disclosed by
authorized CCS users only when necessary for:
 Maintenance of public safety and security;

 Investigation or prosecution of illegal activity; and
 Compliance with legal obligations to preserve, releases, or otherwise use such images.
SECURITY CAMERA RECORDED IMAGE LOGS
All units that operate security cameras must maintain a logbook to record all activities related to the
equipment and release of records. Activities include information regarding the use, maintenance, and
repair of equipment. This logbook must remain in a safe and secure location, available only to authorized
operators or administrators.
Security camera systems operators must maintain a log of all instances of release of security camera
recorded material, including any breaches or unauthorized disclosures. The log entry should include:
1. Request for access or release of records by internal CCS staff, or external law enforcement or
other agency: Originator of request for access or release of records, including agency,
department, or individual, contact information; reason for request, and time and date request
was received; approval or denial of request for access or release of records, including approver’s
name, and time and date response was sent to requestor; access or release of records
information, including time and date, format of records accessed or released, viewer or recipient
of records, and name of operator that provided the records.
2. Unauthorized disclosure or access to security camera records: Time and date of breach if known;
how breach was discovered; source of breach and unauthorized recipient or viewer of records if
known.
EMERGENCY PROCEDURES
42
FIRE PREVENTION AND HAZARDS

- Quarterly Fire Drills
o More added as needed
- Staff posted in tent at all times
- Daily fire extinguishers checks
- Quarterly fire extinguisher training for staff and residents
- Mandatory health and welfare checks for all residents’ tents and pallet shelter
o 2 monthly
 1 scheduled, 1 random
- Amnesty box for anonymous disposal of Flammable/Hazardous items
- Anonymous reporting/concern box
- Locked Metal Cabinet in office trailer for matches and lighter fluid for smoking tobacco
- Flammable and combustible liquid handling:
o Eliminate all ignition sources from area.
o Post area as “no smoking/ignition sources.”
o Do frequent clean-up of all combustible residues and materials.
o Dispose of all waste materials properly
o Contact Community Health Outreach or BIO management to
dispose of any drugs and drug paraphernalia bi-weekly.
o Store materials in approved and designated area (e.g., flammable
storage building, metal cabinets) and provide for spill
containment.
o Use only approved and labeled metal cans for storage and wastes.
Please see Emergency Action Plan document for more information
MONITORING AND CONTROL
INFORMATION MANAGEMENT
Stability Site Alpha Roster and Security List – Excel spreadsheet with the following tabs with the following
fields:
- Security
o Date
o Time
o 911 calls
o Event
 Banned
 Exited to
 Needed Medical Attention
 Warning
43
 De-escalation
o Action
 Signed Behavioral Agreement
 Recording of Event
 Received Medical Attention
 Must Attend Grievance Process
o Notes
- Alpha Roster List with Tent Location
o Name
o Tent location
o Intake date
- Short- or Long-Term Leave
o Name
o Tent #
o Departed
o Reason
- In-processing/Out-processing
o Name
o Tent #
o Event Type
o Reason
o Date of event
- Banned List
o Name
o Resident/non-resident
o Ban date
o Reason
- Log of Significant event
o Name
o Description
o Date
o Time
o 911 Call
SHIFT LOG AND STABILITY SITE LIST:
Information going into the shift log:
1. Date, shift and all staff that worked that shift. General observations include, anything that has
transpired during the shift with guests: entries, exits, general observations, positive observations
and important information for the next shift to know. At the end of the shift one staff member is
required to write in the shift log.
44
2. During the day security staff is required to document all visitors that come onto the site; this
includes anyone who is not a resident or an employee. This information is logged onto our
visitor’s log sheet and our food delivery log. With logging visitors, the staff member is required to
fill out all the information that is being asked for. The food log is also filled out completely.
3. At the beginning of the administrator’s shift they review the information logged and records into
the Stability Site list and statistics. This includes the general observations, entries, exits,
temporary exits, food deliveries and the visitor’s log. Every Tuesday, the recorded food log is
emailed to Judy Flannigan and the Stability Site statistics is emailed to Gerrit Nyland.
SECURITY INFORMATION MANAGEMENT PLAN
BANS
CCS will maintain a pictured list of individuals banned from the site. Data will be maintained in an internal
database and reported weekly to City of Tacoma Emergency Aid and Sheltering Program Phase 2 Lead
Staff.
INCIDENT REPORTS
Incident recording:
When to record:
- Any situation requiring emergency services (cops or ambulance)

- Assault on staff
- Drug activity
- If staff is injured on job
- If a resident is injured
Reporting Process:
Information will be documented and reported within the site operational database. All reports will be
reviewed by the Site Supervisor and reported to Operations Manager by Tuesday of every week.
Operations Manager will use the data to generate outcomes status report due to the City by Wednesday.
After summary report will be given to the City after every major incident.
ACTIVITY REPORTS
WARNING
All warnings will be recorded in the shift log
SUSPICIOUS ACTIVITY
CCS staff will record all suspicious activity on or around campus such as in the Operations Database.
45
REPORTS
Weekly, the City of Tacoma requires a detailed report on activity at the Stability Site. The report
covers a variety of information, including tent occupancy, progress towards housing, guest
origins and destinations, and security events. Data comes from a variety of sources, is
consolidated into a single spreadsheet, and is sent to the City.
- Reporting Period: Wednesday through Tuesday
- Report Due: Wednesday at noon
- Report Submission: via e-mail to Erica Azcueta - eazcueta@ci.tacoma.wa.us
46
APPENDIX 1: MASTER PHONE LIST
Stability Site-We are the People

1423 Puyallup Ave. Tacoma, WA 98421
Site Lead Phone Number…….………253-307-7517 Operations Assistant
Site Resident Phone.......................253-370-6269 Emerald Gipson…………….……………..253-533-8559
Leadership Full-Time Program Generalists

Office…………………………………….….…253-502-2603 Grave Shift
Melissa Moss…….……………………..….253-355-9673 Bill Westerfield……………………..……..253-405-5737
Faatima Lawrence……………………..…253-377-9911 Bryan Lundgaard………………………… 253-370-5096
Anisha Fernando……………………..…..253-307-7108 Alan Kie……………………………………..253-441-8859
HAS Supportive Services Director Day Shift

Melissa Moss…………………………….…253-355-9673 Corrie Barrington………………..……….253-273-1162
Cherrielee Matthews…………….…….253-341-6749
Mental Health Professional Quindre James………………………… ..504-975-3522
Chris Boitano…………………………..…..253-306-2595
Evening Shift
Supportive Services Team K’Qulana Lynd..………………………….253-999-7037
Peer Supervisor Kuammesha Moore……………………253-285-2566
Baily Meade…………………………..…..253-495-2168 Mark Tomilloso…………………….…….408-660-9298
Carole Cullinan-Hermsen…………. 253-671-0320
Case Manager Supervisor
Dawn Bohl…………………………………..253-221-6483 Part-Time/On Call
Nichole Davis……………………………..253-954-7055
Case Manager Volonda Montgomery………………..206-293-9345
Sarah Stutzke………………………………651-734-5219 Rosalind Harvey ………………………..253-988-2142
Hannah Dike…………………….…………253-278-8893 Talitha Failauga………………………….253-267-3721
Vanessa Dowell…………….………..…...253-240-8793 Emanuella Valenzuela………..………253-985-3077
Angeline Blattenbauer……………….206-434-1462
Site Supervisors
William Stinson………………..………….253-278-3305 Floaters
Joseph Kisembo (Weekend)…………407-864-1168 Robert Bishop…………………………..206-753-9189
Johanna Sallier……… ………………...206-487-9181
Lead Program Generalist
Dominic Sledge…………………….……..253-232-0537
Dwayne Benson (SECURITY)…………253-590-6078
47
APPENDIX (2) – MASTER PROVIDER LIST
First Name Last Name Organization Phone # Email

Ciara Brown Tacoma Community House 253-257-7294 cbrown@tacomacommunityhouse.org
James Pogue CLR 360-359-3314 jpogue@cmhshore.org
Nicole Mims GLMHC 253-318-3914 nicolem@glmhc.org
Dawna Bryant CLR 253-468-3942 dbryant@cmhshare.org
Brandy Moody GLMHC 253-318-3914 brandym@glmhc.org
Latisha Bones GLMHC 253-318-3914 latishab@glmhc.org
Kalena Masterjohn Multi Care SUD 253-459-6671 kalena.masterjohn@multicare.org
Glen Kelley Multi Care SUD 253-459-6671 glen.kelley@multicare.org
Clarissa Escalante Community Youth Services 253-348-0294 cescalante@communityyouthservices.org
Marlin Henderson Community Youth Services 253-348-0294
Alma Quinden TPD/HOT/Multicare 253-306-1280
Berghamme
Richard r ECF 253-831-1807 mindstrycouseling@comcast.net
Stacey Hart Homeless Humans of Tacoma 206-778-7953 zadenus.sh@gmail.com
Patti Ramos Homeless Humans of Tacoma 253-227-9177 tacomapatti@aol.com
Luis Rivera Zayas TRM 253-383-4493 luisr@trm.org
Kenneth Moultry Recovery Foundation 253-283-5492 recoveryfoundation2016@gmail.com
Sherri Jensen Sound Outreach 253-719-3799 sherri@soundoutreach.org
Greg Kleiner MDC 253-651-2922 gkleiner@mdchope.org
Rob McNair-Huff MDC 253-722-8563 rmcnairhuff@mdchope.org
Linda Older MDC 253-365-4668 lolder@mdc-hope.org
Power-
Theresa Drutis New Connection 253-539-5402 tpdrutis@nctacoma.org
Curwin Scott New Connection 253-202-3855 corwinscott79@hotmail.com
Kelsey Potter Coordinated Care 253-442-1486 kpotter@coordinatedcarehealth.com
Melanie Abella Coordinated Care 253-442-1598 mabella@coordinatedcarehealth.com
Brendan Baker Veterans Administration 206-643-4051 brendan.baker@va.gov
Martha Sheppard The Salvation Army 530-277-8696 martha.sheppard@usw.salvationarmy.org
Juan Castanon Outreach Worker (Path Team) 253-254-1078 jcastanon@cmhshare.onmicrosoft.com
Justin Tillis Outreach Worker TRM 253-883-1095 Justint@trm.org
48
APPENDIX (3) – GRIEVANCE FORM
Client Grievance Form

Participant Name: Date:
Please describe the decision you wish to appeal. Please note any relevant dates, locations, witnesses,
or names or other persons involved. You may use separate paper if necessary.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Participant’s Forwarding Address: ________________________________________________________
Participant’s Telephone Number:_________________________________________________________
Participant’s Signature:_________________________________________________________________
For Agency Use Only

Received By: Date Received:
Date of Appeals Committee Meeting:
Appeals Committee Members Present:
Disposition: Upheld Participant No Show Modified Rescinded

Comments: __________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
_____________________________________________________________________________
49
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SOP We Are The People UPDATED-5!17!19

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Catholic Community Services & City of

Revised: May 17, 2019

Stability Site Standing Operating Procedures

specific to the We are the

Access and Parking Policy.............................................................................................................................6

Culture & Environment...................................................................................................................................10

Setting up Governance and Community....................................................................................................10

Rules, Policy, and Procedures.....................................................................................................................15

Duties and Responsibilities.........................................................................................................................19

Site Access & Inprocessing Procedures......................................................................................................30

Supportative Services Operations..............................................................................................................36

Maintenance and repairs...........................................................................................................................38

Site Safety Procedures and Response........................................................................................................42

Monitoring and Control..................................................................................................................................43

Security Information Management Plan....................................................................................................44

Appendix 1: Master Phone List......................................................................................................................46

Appendix (2) – Master Provider List...............................................................................................................47

Appendix (3) – Grievance Form......................................................................................................................48

PROPERTY DESCRIPTION AND USE

Location Address: 1423 Puyallup Ave. Tacoma, WA 98421

Neighborhood Feature Distance Address Hours of Operation

Aqua Rec’s 470 ft. 1407 Puyallup Ave.

Williams Oil Filter Service 693 ft. 1247 Puyallup Ave.

Tacoma Center Hotel 1,155 ft. 1220 Puyallup Ave.

76 Gas Station 970 ft. 1302 Puyallup Ave.

Aaberg’s Tool & 670 ft. 1424 Puyallup Ave.

Pilot 435 ft. 1440 Puyallup Ave.

The Valley Bar 1,339 ft. 1206 Puyallup Ave.

ACCESS AND PARKING POLICY

GENERAL PARKING PLAN:

- Red zone – For residents at the Stability Site.

Figure-2 Parking Overlay

PARKING PASS REQUEST

A parking pass may be obtained by completing the following process:

VIP Parking requests are to be made by e-mailing FaatimaL@ccsww.org, Contract Manager

DISPLAYING A PARKING PERMIT

Hazard Risk Level Control Implementation Residual Risk

Theft Extremely City Property – City Property: Med- High

Who: CCS supervision

How: Issue equipment

Who: CCS Supervision;

Physical Extremely De-escalation: How: All staff members Med- High

On-site leadership: Who: CCS Supervision

 Lead staff and Site

Drugs Extremely  Increase presence patrols. How: Med

CULTURE & ENVIRONMENT

SETTING UP GOVERNANCE AND COMMUNITY

1. What do members of the Council do?

a. Gather information through conversations with other residents in order to represent

b. Meet weekly with CCS staff

c. Participate in grievance meetings

d. Assist staff in resolving conflict among residents

e. Meet with external community individuals/groups

f. Communicate important information from Council meetings to all Site residents

2. What do Council members not do?

a. Get told to enforce Site rules.

b. Get told to deliver ban notices.

3. How is a person elected to the council?

a. Elections are held every six months

c. Every resident will get opportunity to vote for seven representatives

h. Voting will be conducted over a one-week period in the following way:

Name Position Description