QUETIONNAIRE TO DETERMINE SATISFACTION LEVEL AT WORK PLACE FOR

EMPLOYEES

1. PERSONAL INFORMATION

NAME:

NAME OF THE ORGANISATION:

TEL. NO.

How long are you associated with this organization: (months)

Age:

Sex:

Marital status:

What is your CTC before tax annual income from this job, including bonuses & overtime?

i. ………. 5000
ii. 5000-10,000
iii. 10,000-15.000
iv. 15.000-20,000
v. 20,000 ………

What is your designation as per your organization structure?

2. Treatment reverted from your Manager/supervisors

My manager/supervisor encourages high achievement by reducing the fear of failure

Strongly Disagree Disagree

Strongly Agree Agree

Somewhat Agree N/A

My manager /supervisor takes responsibility for shaping the attitude & relationships within our
department

Strongly Disagree Disagree

Strongly Agree Agree

Somewhat Agree N/A

My manager/supervisor clearly communicates what is expected from me

Strongly Disagree Disagree

Strongly Agree Agree

Somewhat Agree N/A

My manager/ supervisor provides me with continuous feedback to help me achieve my targets

Strongly Disagree Disagree

Strongly Agree Agree

Somewhat Agree N/A

My manger /supervisor demonstrates professionalism

Strongly Disagree Disagree

Strongly Agree Agree

Somewhat Agree N/A

I feel my department gets support & teamwork from other areas within the organization

Strongly Disagree Disagree

Strongly Agree Agree

Somewhat Agree N/A

Overall I am quite satisfied with my job at present organization

Strongly Disagree Disagree

Strongly Agree Agree

Somewhat Agree N/A

My manager/supervisor clearly defines my job responsibility

Strongly Disagree Disagree

Strongly Agree Agree

Somewhat Agree N/A

3. APPRECIATION OF YOUR PERSONAL COMPETENCIES IN YOUR ORGANISATION

Are your skills matched to what your job or work assigned?

Yes …… No …… NA …… Partially ……

Are you work accomplishments recognized?

Yes …… No …… NA …… Partially ……

Work grups or your terms are stressed or have no tension

Yes …… No …… NA …… Partially ……

Are benefits adequate and competitive?

Yes …… No …… NA …… Partially ……

Do your manager/supervisor play favorites?

Yes …… No …… NA …… Partially ……

Do everyone work together to solve problems ?

Yes …… No …… NA …… Partially ……

Is in your case any time poor performance handled sensitively?

Yes …… No …… NA …… Partially ……

Are complaints handled fairly?

Yes …… No …… NA …… Partially ……
QUETIONNAIRE TO DETERMINE SATISFACTION LEVEL AT WORK PALCE FOR EMPLOYEES

[Please tick against the required option]

1. Personal Information

NAME:

NAME OF THE ORGANISATION:

Address:

TEL. NO.

How long are you associated with this organization: (months)

Age:

Sex:

Marital status:

What is your CTC before tax annual income from this job, including bonuses & overtime?

For Executives/ Managers/supervisors/Heads

30,000-40,000

40,000-50,000

50,000-60,000

60,000- ………
What is your designation as per your organization structure?

2. SATISFACTION LEVEL AOF WORKING IN THE ORGANISATION

Overall how satisfied are you with your organization as an employer?

Very Dissatisfied 1 2 3 4 5 Very Satisfied

How do you feel about each of the following specific matters

 Communication & Planning

Understanding the long term thinking of the organization
Very Dissatisfied 1 2 3 4 5 Very Satisfied

I have confidence in the leadership of the organization

Very Dissatisfied 1 2 3 4 5 Very Satisfied

 Your Role In the Organization

I am giving enough authority to make decisions I need to make
Very Dissatisfied 1 2 3 4 5 Very Satisfied

I like the type of work I do

Very Dissatisfied 1 2 3 4 5 Very Satisfied

I believe my job is secure

Very Dissatisfied 1 2 3 4 5 Very Satisfied

 Hospitality Culture
Organisation growth and Hospitality communications are frequent enough
Very Dissatisfied 1 2 3 4 5 Very Satisfied
 I believe there is a spirit of co-operation at the organization
Very Dissatisfied 1 2 3 4 5 Very Satisfied

I feel I can trust what organization tell me to do

Very Dissatisfied 1 2 3 4 5 Very Satisfied

 Your Relations with your immediate Managers / Heads

My supervisors treat me fairly
Very Dissatisfied 1 2 3 4 5 Very Satisfied

My supervisors ask me for my input to help make decisions

Very Dissatisfied 1 2 3 4 5 Very Satisfied

 Organizations Training Programme

Organisation provided as much initial training as I needed
Very Dissatisfied 1 2 3 4 5 Very Satisfied

Organization boosts up all the individuals for any training programme as required
Very Dissatisfied 1 2 3 4 5 Very Satisfied

 Pay & Benefits

My salary is fair for my responsibility
Very Dissatisfied 1 2 3 4 5 Very Satisfied

Bonuses/Incentives/ Benefits have always been taken care & are justifiable in my case
Very Dissatisfied 1 2 3 4 5 Very Satisfied

Specially I am satisfied with the amount of leave structure allocated to me

Very Dissatisfied 1 2 3 4 5 Very Satisfied
 Any Benefits that you would like to add to your organizations package?

 What can the organization do to increase your satisfaction as an employee