Sarah Mohamed Customer Support Specialist

SARAH
MOHAMED
CUSTOMER SUPPORT
MANAGER
Hardworking Customer Support
Specialist bringing 6 years of
experience meeting customer
needs via telecommuting roles.
Skilled at listening to customers,
meeting productivity targets and
maintaining current knowledge of
company offerings. Offering
empathy, reliability and
enthusiasm for satisfying
customers.

EDUCATION EXPERIENCE
Misr University for Science and Technology 2019 SHAMAN BV
2011 - 2016 | BS Pharm CUSTOMER SUCCESS MANAGER

Maintained customer satisfaction with

American University of Cairo forward-thinking strategies focused on
2016 - 2017 | Digital Marketing Professional addressing customer needs and
Diploma resolving concerns.
Provided primary customer support to
internal and external customers in fast-
SKILLS paced environment.

Customer Service Excellence 2017 AUMET INC.

Recordkeeping CUSTOMER SUPPORT SPECIALIST
Software Installation
Provided information to customers
New Product Information
regarding charge accounts and loyalty
Technical Support program and helped to open and
Customer Complaint Resolution activate new accounts.
Product Knowledge Educated customers on promotions to
enhance sales.

2016 AMGEN
CUSTOMER SUPPORT EXECUTIVE

Evaluated account and service histories

to identify trends, using data to
mitigate future issues.
Answered customer telephone calls
promptly to avoid on-hold wait times.

+971 522996496 sarah.maher794@outlook.com