Professional Documents
Culture Documents
Hyundai Motors Limited
Hyundai Motors Limited
Hyundai Motors Limited
STUDY
ON
RECRUITMENT AND TRAINING
AT
HYUNDAI MOTORS LIMITED
Submitted by
AVULA SUCHARITHA
HT NO: 2121-19-672-012
UNDER THE GUIDANCE OF
L. SRINIVAS REDDY
ARISTOTLE PG COLLEGE
(Affliated To Osmania University,Hyderabad)
Recognized By UGC under section 2(f) of UGC Act 1956
Beside Moinabad Police Station,
Chilkur, Moinabad ,Ranga Reddy District, Telangana.
(2019-2021)
CHAPTER-I
INTRODUCTION
INTRODUCTION
Management education deals with the art and science of directing and controlling or
handling any organization, especially under resource constraint situations, be it business,
industry, public system or government. Such education not only covers a thorough
understanding of behavioral science. Human Resource Development, Finance, Marketing,
Operations and Information systems, but also calls for an adequate grasp of the National and
Global economics, politics, Sociology. Legal Framework, Technology trends and natural
environment in which the organization has to function and proper the formulation of effective
strategies. All organizations need to have a vision and mission with a milestone to achieve a
common goal.
Experience of successful organizations has proved beyond doubt the personality factory
plays a key role in day-to-day interactions. In today's competitive environment, organizations
are becoming more and more personality conscious and are making efforts to develop the
facets of personality of their employees. The focus is on developing a pleasing personality
that insures success and happiness emphasizing on motivational as well as behavioral aspects
of personality. Institutions offering management programmers cannot afford to ignore this
vital component. In fact, planned efforts are required to be made to evolve comprehensive
programmers for personality development in management education.
Definition:
The conscious and specific direction of effort towards the quality of the workforce in the
short and long term. It involves all quality of the workforce in the short and long term. It
involves all processes and activities aimed at managing the human resource of an
organization i.e. Manpower, planning, recruitment, training and development, career
management and human performance. It also involves the productive use of people in
achieving the organizations strategic business objectives and the satisfaction of the individual
employees needs. In other words it is a formal system for the management of people within
the organization. It is mainly divided in to three major areas, staffing, rewarding and
designing work.
Human resources planning means deciding the number and type of the human resources
required for each job, unit and the total capacity for a particular future date in order to carry
out organizational activities. Human resources planning as "a process by which an
organization should move from its current man power position to its desired manpower
position. Though planning management strives to have the right number and right kind of
people at the right place at the right time, doing things, which result in both the organization
and the individual receiving maximum long run benefit.
Once the required number and the kind of human resources are determined, the management
has to find places where required human resources are/will be available and also work out
strategies for attracting them towards the organization before selecting suitable candidates for
jobs. This process is generally known as recruitment. Technically speaking the function
recruitment precedes the selection function and it includes only finding, developing the
sources of prospective employees and attracting them to apply for jobs in an organization
The organizational context in which HRM finds itself at present is one of rapid change
and considerable uncertainty. As various views of HRM were discussed, it became apparent
that this sub-field of management is, in a phase of transition. In the context of traditional
organizational structures, HRM was placed as a function within a 'silo', as were other
organizational functions like finance, production and marketing. However, a turbulent
environment has brought a concurrent change in organizational structures and the nature of
HRM and its functions are in the process of change. Many organizations are now structured
around multi-disciplinary project teams with the HRM professional as one member of the
team or as consultants to team, and where line managers take on various HRM roles.
Human resource management is also in the process of change with regard to the nature
of the role performed. In the past, many functions were performed by HRM professional
themselves, the role they are taking on, is one of consultants to line management, where line
mangers perform many of the functions traditionally handled by HRM professional. Similarly
there is a trend in which businesses are shedding all functions that are not directly related to
core business. In the process many HRM functions are being outsource. Hence the change in
the nature of services provided. The activity of generating unit standards and designing
qualifications can be used as an opportunity to catapult HRM Practices into the future. To do
this, those issues that are going to shape the future for HRM practices need to be identified
and analyzed especially in relation to current roles that will still be required of HRM
practitioners. These issues are central to the activity of generating unit standards (e.g.
outsourcing, societal responsibility) and their impact on HRM roles (e.g. stating, performance
management). In addition, supportive roles or functions required by HRM practitioners will
also have to be identified in order to complete the HRM practitioners qualifications design
packages.
When people mention HR (human resource) these days, a few bywords such as talent
management and human capital evidence that human resource as a discipline is changing to
keep up with the demands of business in the 21st century can be heard. With new
opportunities opening up for HR professional, what will the future hold, and will this future
be right?
Human resources planning means deciding the number and type of the human resources
required for each job, unit and the total capacity for a particular future date in order to carry
out organizational activities. Human resources planning as "a process by which an
organization should move from its current man power position to its desired manpower
position. Though planning management strives to have the right number and right kind of
people at the right place at the right time, doing things, which result in both the organization
and the individual receiving maximum long run benefit.
Once the required number and the kind of human resources are determined, the management
has to find places where required human resources are/will be available and also work out
strategies for attracting them towards the organization before selecting suitable candidates for
jobs. This process is generally known as recruitment. Technically speaking the function
recruitment precedes the selection function and it includes only finding, developing the
sources of prospective employees and attracting them to apply for jobs in an organization
CHAPTER-II
REVIEW OF LITERATURE
UNDERSTANDING RECRUITMENT PROCESS:
Recruitment is the phase, which immediately precedes selection. Its purpose is to pave the
-way for the selection procedures by producing, ideally, the smallest number of candidates
who appear to be capable either of performing the required tasks of the job from the outset, or
of developing the ability to do so within a-period of time acceptable to the employing
organization. The smallest number of potentially suitable candidates can in theory, of course,
be any number. The main point that needs to be made about the recruitment task is that the
employing organization should not waste time and money examining the. Credentials
of people whose qualifications do not match the requirements of the job.
Apart from the methods used and the general administration of task, the achievement of the
objective will depend very much in the end on how efficiently the basic tasks of manpower
planning and job analysis have been carried out and applied. In short, efficient recruitment of
staff may be described as knowing what resources you want, what resources are available,
where and how they may be found.
To attract people with multi-dimensional skills and experiences that suits the present
and future organizational strategies
To induct outsiders with a new perspective to lead the company
To infuse fresh blood at all levels of the organization
To develop an organizational culture that attracts competent people to the Company
To search or head hunt/ head pouch people whose skills fit the . company's values.
To devise methodologies for assessing psychological traits
To seek out non-conventional development grounds of talent
To search for talent globally and not just within the company
To design entry pay that competes on quality but not on quantum
To anticipate and find people for positions that does not exist yet.
Merits of Centralized Recruitment:
The unit concerned concentrates only on those sources/places where it normally gets
the suitable candidates. As such, the cost of recruitment would be relatively less.
The unit gets the most suitable candidates as it is well aware of the requirements of
the jobs regarding cultural, traditional, family background aspects, local factors, social
factors etc.,
Units can recruit candidates as and when they are required without any delay.
Figure no.4
Organizations consider the candidates from this source for higher-level jobs due to
availability of most suitable candidates for jobs relatively or equally to the external source, to
meet the trade union demands and due to the policy of the organization to motivate the
present employees.
(b) Present temporary/casual employees:
Organizations find this source to fill the vacancies relatively at the lower level owning to the
availability of suitable candidates or trade union pressures or in order to motivate them on the
present job.
(c) Retired employees:
., Generally, particular organizations retrench the employees due to lack of work. The
organization takes the candidates for employment from the retrenched employees due to
obligation, trade union pressure and so on. Sometimes, the organizations prefer to re-employ
their retired employees as a token of their loyalty to the organization or to postpone some
internal conflicts for promotion.
External sources:
search for the required candidates from these sources for the following
reasons:
The suitable candidates with skill, knowledge, talent etc., are generally available.
Candidates can be selected without any pre-conceived notion or reservations.
Cost of employees can be minimized because employees selected from this source are
generally organization.
Human resources mix can be balanced with different background, experience, skills
etc.,
Latest knowledge, skill, innovative or creative talent can also be flowed into the
organization.
Existing sources will also broaden their personality
Long run benefit to the organization in the sense that qualitative human resources can
be brought. Placed in the minimum pay scale.
Different kinds of External sources are:
Different types of organizations like industries, business firms, service organizations, social
or religious organizations can get fresh candidates for different types of jobs from various
educational institutions like collages and universities imparting education in science,
commerce, arts, engineering and technology, agriculture, medicine, management studies etc.,
(b) Private employment agencies/consultants:
A number of modem recruitment sources are being used by the corporate sector in addition to
traditional sources. The sources are divided into internal and external sources.
Internal sources:
Present employees are well aware of the qualifications, attitudes, experience and emotions of
their friends and relatives. They are also aware of the job requirements and organizational
culture of their company. As such, they can make preliminary judgments regarding the match
between the job and their friends or relatives. Hence, the HR Managers of the company
depend on the present employees for reference of the candidates for various jobs. This source
reduces the cost and the time required for recruitment. Further this source enhances the
effectiveness of recruitment.
External sources:
The busy and rapidly changing organizations do not find time to perform various functions of
recruitment. Therefore, they advice the potential candidates to attend for an interview directly
and without a prior application on specified date, time and at a specified place.
(b) Consult in:
The busy and dynamic companies encourage the potential job seekers to approach them
personally and consult them regarding the jobs. The companies select the suitable candidates
from among such candidates through the selection process.
(c) E-Recruitment:
(d) Outsourcing:
Some organizations recently started developing human resources pool by employing the
candidates for them. These organizations do not utilize the human resources instead they
supply HRs to various companies based on their needs on temporary or ad-hoc basis. Various
companies, rather than employing HRs draw HRs from these organizations on commission
basis.
After identifying the sources of human resources, searching for prospective employees and
stimulating them to apply for jobs in an Organization, the management has to perform the
function of selecting the right employees at the right time. The obvious guiding policy in
selection is the intention to choose the best qualifies and suitable job candidate for each
unfilled job.
The objective of the selection decision is to choose the individual who can most successfully
perform the job from the pool of qualified candidates. The selection procedure is the system
of functions and devices adopted in a given company to ascertain whether the candidate's
specifications are matched with the job specifications and requirements or not.
The selection process can be successful if the following requirements are satisfied:
Someone should have the authority to select. This authority comes from the
employment requisition, as developed by an analysis to the workload and work force.
There must be some standard of personnel with which a prospective employee may be
compared, i.e. a comprehensive job description and job specification should be
available before hand.
There must be a sufficient number of applicants from whom the '' required number of
employees may be selected.
Selection of personnel to man the organization is a crucial, complex and continuing function.
The ability of an organization to attain its goal effectively and to develop in a dynamic
environment largely depends upon the effectiveness of its selection programmer. If the right
person is selected, he is valuable asset to the organization.
Figure no.5
SELECTION PROCEDURE:
Selection procedure employs several methods of collecting information about the candidate's
qualifications, experience, physical and mental ability, nature and behavior, knowledge and
aptitude for judging whether a given applicant is suitable or not for the job. Therefore the
selection procedure is not a single act but is essentially a series of methods or stages by which
different types of information can be secured through various selection techniques. At each
step facts may come to light, which are useful for comparison with the job requirement and
employee specifications.
Job analysis
Recruitment
Application form
Written examination
Preliminary interview
Business games
Tests
Final interview
Medical examination
Reference checks
Figure no.6
INDETAIL EXPLANATION:
(A) JOB ANALYSIS:
Job analysis is the basis for selecting the right candidates. Every organization should finalize
the job analysis, job. Description, job specification and employee specifications before
proceeding to the next step of selection.
Application form is also known as application blank. The techniques of application blank are
traditional and widely accepted for securing information from the prospective candidates. It
can also be used as a device to screen the candidates at the preliminary level. Many
companies formulate their own style of application forms depending upon the requirement of
information based on the size of the company, nature of business activities, type and level of
the job etc. Information is generally required on the following items in the application forms:
Organizations have to conduct written examination for the qualified candidates after they are
screened on the basis of the application blanks so as to measure the candidate's ability in
arithmetical calculations, to know the candidate's attitude towards the job, to measure the
candidate's aptitude, reasoning, knowledge in various disciplines, general knowledge and
English language
Psychological tests play a vital role in employee selection. A psychological test is essentially
an objective and standardized measure of sample of behavior from which inferences about
future behavior and performance of the candidate can be drawn.
Objectivity of tests refers to the validity and reliability of the instruments in measuring the
ability of the individuals. Objectivity provides equal opportunity to all the job seekers without
any discriminating against sex; caste etc. standardization of test refers to uniformity of
procedure in conducting the tests for all the candidates. Sample behavior refers to the sample
of the total behavior of the prospective employee on the job.
Types of test:
Tests are classified into six classes, each class is again divided into different types of tests.
They are:
APTITUDE TESTS:
These tests measure whether an individual has the capacity or latent ability to learn a given
job if given adequate training. Aptitudes can be divided into general and mental ability or
intelligence and specific aptitudes such as mechanical, clerical, manipulative capacity etc.
General aptitude test is of two types namely intelligence quotient (IQ) and emotional quotient
(EQ).
These types of tests measure specific capacities involved in office work. Items of this tests
include spelling, computation, comprehension, copying, word measuring etc.
ACHIEVEMENT TESTS:
These tests are conducted when applicants claim to know something- as these tests are
concerned with what one has accomplished. These tests are more useful to measure the value
of a specific achievement when an organization wishes to employ experienced candidates.
These tests are classified into (a) job knowledge test and (b) work sample test.
SITUATIONAL TESTS: This test evaluates a candidate's in a similar life situation. In this
test the candidate is asked either to cope with the situation or solve clerical situations of the
job
This test is administered through the group discussion approach to solve a problem under
which candidates are observed in the areas of initiating, leading, proposing valuable ideas,
conciliating skills, oral communicating skills, coordinating and concluding skills.
INTEREST TESTS:
These tests are inventories of the likes and dislikes of candidates in relation to work, job,
occupations, hobbies and recreational activities. The purpose of this test is to find out whether
a candidate, is interested or disinterested in the
Job for which he is a candidate and to find out in which area of the job range/occupation the
candidate is interested. The assumption of this test is that there is a high correlation between
the interest of a candidate in a job and job success. Interest inventories are less faked and they
may not fluctuate after the age of 30.
MULTI-DIMENSIONAL TESTING:
However, the need for multi-skills is being felt be most of the companies consequent upon
globalization, competitiveness and the consequent customer-centered strategies. Organization
have to develop multidimensional testing in order to find out whether the candidates possess
a variety of skills or not, candidate's ability to integrate the multi-skills and potentiality to
apply them based on situational and functional requirement.
Figure no.8
PRELIMINARY INTERVIEW:
This is the interview, which can be conducted at any place by the person to secure the basic
and non-job related information. The interaction between the candidate and the personnel
manager when the former meets the latter to enquire about the vacancies or additional
particulars in connection with the employment advertisement is an example of the informal
interview.
In this interview, the candidate is given the freedom to tell about himself by revealing his
knowledge on various items/areas, his background, expectations, interest etc. Similarly, the
interviewer also provides information on various items required by the candidate.
CORE INTERVIEW:
It is normally the interaction between the candidates and the line executive
Or experts on various areas of job knowledge, skill, talent etc. This interview
This interview is intended to collect the information, which is not available inThe application
blank and to check that information provided in theApplication blank regarding education,
place of domicile, family, health, interest, hobbies, likes, dislikes and extra curricular
activities of the applicant.
(2) Job and probing interview:
This interview aims at testing the candidate's job knowledge about duties, activities, methods
of doing the job, critical/problematic areas, methods of handling those areas etc.
This interview aims at testing the candidate's job behavior and level of understanding during
the period of stress and strain. The interviewer tests candidate by putting him under stress and
strain by interrupting the applicant from:areas, keeping silent for unduly long periods after he
has finished speaking etc.
There are 2 methods of conducting group discussion interviews, viz. group interview method
and discussion interview method. All the candidates are brought into one room and are
interviewed one by one under group interview. This method helps a busy executive to save
valuable time and gives a fair account of the objectivity of the interview to the candidates.
In this type of interview, all the formalities, procedures like fixing the value, time, panel of
interviewers, opening and closing, intimating the candidates officially etc. are strictly
followed in arranging and conducting interview. The course of the interview is preplanned
and structured, in advance, depending on job requirements
A panel of experts interview each candidate, judges his performance individually and
prepares consolidated judgment. This type of interview is known as panel interview.
Interviewers for middle level and senior level mangers are normally conducted are the panel
of experts.
DECISION-MAKING INTERVIEW:
After the experts including the line managers of the organization in the core areas of the job
examine the candidates, the head of the department/section concerned interviews the
candidates once again, mostly through informal discussion. The interviewer examines the
interest of the candidate in the job, organization, reaction/adaptability to the working
conditions, career planning, promotional opportunities, work adjustment and allotment etc.
The personnel manger also interviews the candidates with a view to find out his
reaction/acceptance regarding salary, allowances, benefits, promotions, opportunities etc..
Certain jobs require certain physical qualities like clear, vision, perfect hearing unusual
stamina; tolerance of hardworking conditions, clear tone etc. Medical examination reveals
whether or not a candidate possesses these qualities. Medical examination can give the
following information:
After completion of the final interview and medical examination, the personnel department
will engage in checking references. Candidates are required to give the names of references
in their application forms. These references may be from the individuals who are familiar
with the candidate's academic achievement or form the applicant's previous employer, who is
well versed with the applicant's job performance, and sometimes from co-workers.
(M) FINAL DECISION BY THE LINE MANAGER:
The line manager concerned has to make the final decision whether to select or reject a
candidate after soliciting the required information through techniques discussed earlier. The
line manager has to take much care in taking the final decision not only because of economic
implications but also because of behavioral and social implications. A careless decision of
rejecting would impair the morale of the people and they would suspect the selection
procedure and the basis of selection of this organization. A true understanding between line
managers and personnel managers should be established to take proper decisions.
Thus, after taking the final decision, the organization has to intimate this decision to the
successful as well as unsuccessful candidates. The organization offers the job to the
successful candidates either immediately or after some time depending upon its time
schedule. The candidate after receiving job offer communicates his acceptance to the offer or
requests the company to modify the terms and conditions of employment or rejects the offer.
(O) EMPLOYMENT:
The company may modify the terms and conditions of employment as requested by the
candidate. However the alteration is purely depends on the sole discretion of the Management
/ company. The company employs those candidates who accept the job offer with or without
modification of terms and conditions of employment and place them on the job.
With the employment of the candidate the recruitment and selection process is completed.
Figure no.9
1. According to Kaplan and Norton, (2018) a common problem in recruitment and
into specific HRM policies and practices. This is particularly so with recruitment and
Trainingpolicies and practices. The key goal of HR planning is to get the right number
of people with the right skills, experience and competencies in the right jobs at the
right time at the right cost. Past research shows that the competency level of HR
experts within the HR department will not only shorten vacancy duration, but also
improve the quality of the applicants. Moreover, effective recruitment and Trainingis
2. Prasad (2017) found that an individual joins an organization not just for a job, but for
a career, that is, where he/she will be at the far end of his work-life through a series of
find out that after the initial excitement in a job, executives/managers tend to lose
interest and begin to feel that there is no career in a particular organization. This
implies that career advancement has not taken place as expected of them after a
certain period of time. This mismatch between a manager's expectations and his/her
actual career advancement experience may prove very shocking to both managers and
the organization. However, much of this problem can be overcome by proper career
3. Naidoo (2016) in his study definition of the career consistent with the notion that
career develops over time, and that all persons have careers, regardless of their
4. Greenhouse et al., (2015) in his study defines the above phenomenon of stagnation
and meaninglessness in the current job is often termed as 'burnout'. This study defines
career as 'the pattern of work-related experiences that span the course of a person's
life. This definition includes both objective events, such as jobs, and Subjective views
of work, such as the person's attitudes, values and expectations. Therefore, both a
person's work-related activities and his/her reactions to those activities form part of
5. Rao and Rao (2014) &Prasad (2015)have defined career path as 'it is the sequential
pattern of jobs that forms a career'. The career path is the logical possible sequence of
organization. Career path consists of two elements: line and ladder. Line is the field of
etc. Within each line, there are various positions arranged in hierarchical order.
Placing an individual on a career path indicates, how the individual will progress to
6. Bharat (2013) & Ramu) said that Indian women continue to bear the burden of
that Indian women tend to impose restrictions on their career aspirations or personal
7. Campbell (2012) has found that facilitating the people for career switching.
service, and changing job which required learning new skills, providing supportive
measures. Positive correlations were found between the number of career facilitators
encountered by women in the road transport division. The greatest obstacles being
lack of mentors, lack of role models, role conflicts, lack of part-time employment,
9. R. Sujatha (2011) founds that structural barriers and family issues affects the career
advancement of women. And efforts from both organization and individual can help
10. Chan (2010) conducted a study of general, collective, and domains specific teacher
self-efficacy among 273 Chinese prospective and in-service teachers in Hong Kong.
77 This study assessed two global (general and collective) and seven domain-specific
sets of teacher self-efficacy beliefs. While teachers generally reported the highest
confidence in teaching highly able learners and the least confidence in classroom
management, there were significant teacher group differences. Among four groups of
teachers, the experienced teachers reported the highest level of global and domain-
specific teacher self-efficacy, suggesting that there could beater end of rising teacher
RESEARCH METHODOLOGY
NEED OF STUDY:
The purpose of study is to learn the practical applicability of the theoretical knowledge
gained about recruitment and Training process.
The purpose of the study is to learn the practical applicability of the theoretical knowledge
gained about recruitment and Training process.
Training
process
To develop the potentialities of the employees for the next level job.
RESEARCH METHODOLOGY:
DATA COLLECTION METHODS:
The data for the study was collected through primary and secondary METHODS
Primary Data;
Primary methods are those methods that provide first hand information. The methods
By this method the employees and managers of the HYUNDAI MOTORS LIMITED were
asked questions regarding the recruitment and Training process, its effectiveness and the
relevant or required changes they intended to have in the present recruitment and Training
process of the company. The managers of different departments were the majority to be
interviewed in the entire sample taken.
Secondary Data:
Secondary methods are those methods that provide already existing information of the past,
also called as second hand information. The information was obtained from the different HR
journals published by the organization for various purposes like HR 'department personal use,
reference by any other department about the performance of various activities that have been
started by the HR department, to know about the performance appraisal system or the bonus
system etc.
PERIOD OF THE STUDY:
Sampling technique:
Stage 1:
Stage 2:
Statistical Tools: MS-excel and pie and bar diagrams are used to analyze the data.
There are certain limitations of the concept of empowerment. It may be cost consuming in
selecting personnel, training costs and labor costs may be high, it may result in slower or
inconsistent services and poor use of the technique of empowerment.
At the outset, Managers must also accept the fact that not all employees want to be
empowered. Many workers just work better in jobs that are clearly defined and closely
supervised. Once both employees and managers have received proper training, the next step
is to give employee’s control of the resources needed to make the improvements in their job
As the period of study is limited for 45 days the data collected is very limited.
Due to time constraints, data is collected from limited number of employees of the
Company.
As the data is collected in the working hours of the employees, they are busy they
could not give the complete response.
Unable to obtain proper feed back because of the limited time period & busy
schedule of the employees.
Problem with the confidential information.