Enterprise Extension

March 2021 Package

BENEFITS OF SMART ENTERPRISE EXTENSION PROGRAM
Working from home with the “New Normal” setup
entails us to secure mobile postpaid, broadband and network plan solutions.

Exclusive & discounted offers for your company

Standard Enterprise package to be extended to

employees (Individual Account)

Unlimited All Net Calls at BYOD 300

Non Stop Surf at Infinity Limitless Plans 3500 & 5000

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PACKAGE - BRING YOUR OWN DEVICE (SIM ONLY)
Bring Your Own Device (No Contract Period)
Inclusions BYOD 300 BYOD 500 BYOD 800 BYOD 1000 BYOD 1500 BYOD 2000

Data 2GB 4GB 6GB 10GB 48GB 80GB

Unli All Net, Unli All Net, Unli All Net, Unli All Net, Unli All Net, Unli All Net,
Call
Unli Landline Unli Landline Unli Landline Unli Landline Unli Landline Unli Landline

Text Unli All Net Unli All Net Unli All Net Unli All Net Unli All Net Unli All Net

Anti-Bill Shock ✓ ✓ ✓ ✓ n/a n/a

o All-Net = Smart, Sun, TNT, Globe and TM

o Landline = Nationwide excluding special numbers and toll-free
o With Php1,500 Anti Bill Shock feature on top of the plan (60GB capped data after ABS)
o BYODs 1500 and 2000 are inclusive of capped data at 48GB and 80GB respectively, replenished every
billing cycle.
o Both regular & probationary employees are eligible to apply.
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PACKAGE - SMART BRO

Smart Bro Plan 499 Plan 999

5GB 13GB
Data Pro Plans
24 Months 24 Months
One-Time Amortization One-Time Amortization
DEVICES
Cashout (24 months) Cashout (24 months)
TABLETS
Samsung Tab A 8 with S Pen (2019) 12,000 500 9,400 300
ROUTERS
LTE Pocket Wifi FREE FREE FREE FREE
BIZ LTE SOHO (comes with an embedded SIM) NOT AVAILABLE IN THIS PLAN FREE FREE
BIZ LTE (Upcoming: Vectras ET610 CAT18) NOT AVAILABLE IN THIS PLAN 6,000 300

o With Php1,500 Anti Bill Shock feature (60GB capped data after ABS)
o Only regular employees are eligible to apply.
o Speeds of up to 42Mbps is dependent on whether wireless broadband service is available. Speed is also dependent on the
type of modem/device being used and prevailing internet/website data traffic.
o The LTE service is dependent on the geographic area where the device is being used. It is highly suggested to use the LTE
device in clear and open areas and/or areas with minimal obstructions. Areas with thick concrete walls, heavy foliage
areas, and tall buildings may adversely affect your LTE experience.
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PACKAGE - MOBILE POSTPAID WITH HANDSET
Handsets are subject to availability PLAN 500 PLAN 1000 PLAN 1500 PLAN 2000 PLAN 2500

2GB Data, 6GB Data, 10GB Data, 40GB Data, 70GB Data,
Smart Enterprise Extension Plans
Unli Call and Text to All Unli Call and Text to All Unli Call and Text to All Unli Call and Text to All Unli Call and Text to All
24 Months Contract
Networks, Unli Landline Networks, Unli Landline Networks, Unli Landline Networks, Unli Landline Networks, Unli Landline
HANDSET/DEVICES Amortization Total MSF Amortization Total MSF Amortization Total MSF Amortization Total MSF Amortization Total MSF
SAMSUNG
Samsung Galaxy A31 300 800 FREE 1,000 FREE 1,500 FREE 2,000 FREE 2,500
Samsung Galaxy A42* 500 1,000 300 1,300 FREE 1,500 FREE 2,000 FREE 2,500
Samsung Galaxy S20 FE 1,000 1,500 800 1,800 600 2,100 300 2,300 100 2,600
Samsung Note20 (256GB)* 1,900 2,400 1,700 2,700 1,500 3,000 1,100 3,100 1,000 3,500
Samsung Note20 Ultra (256GB)* 2,400 2,900 2,200 3,200 2,000 3,500 1,600 3,600 1,500 4,000
Samsung Galaxy S21* 1,500 2,000 1,300 2,300 1,100 2,600 700 2,700 600 3,100
Samsung Galaxy S21+* 1,900 2,400 1,700 2,700 1,400 2,900 1,100 3,100 1,000 3,500
Samsung Galaxy S21 Ultra (256GB)* 2,400 2,900 2,200 3,200 1,900 3,400 1,600 3,600 1,500 4,000
Samsung Galaxy S21 Ultra (512GB)* 2,600 3,100 2,400 3,400 2,200 3,700 1,800 3,800 1,700 4,200
OPPO
Oppo A12 100 600 FREE 1,000 FREE 1,500 FREE 2,000 FREE 2,500
HUAWEI
Huawei Nova 7se* 700 1,200 500 1,500 FREE 1,500 FREE 2,000 FREE 2,500

o * SMART 5G Certified Device o With Php1,500 Anti Bill Shock feature on top of the plan (60GB capped data after ABS)
o All-Net = Smart, Sun, TNT, Globe and TM o Plan 2000 and Plan 2500 is inclusive of capped data at 40GB and 70GB respectively,
o Landline = Nationwide excluding special numbers and toll-free replenished every billing cycle.
o Only regular employees are eligible to apply.

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PACKAGE - MOBILE POSTPAID WITH HANDSET
Handsets are subject to availability PLAN 500 PLAN 1000 PLAN 1500 PLAN 2000 PLAN 2500

2GB Data, 6GB Data, 10GB Data, 40GB Data, 70GB Data,
Smart Enterprise Extension Plans
Unli Call and Text to All Unli Call and Text to All Unli Call and Text to All Unli Call and Text to All Unli Call and Text to All
24 Months Contract
Networks, Unli Landline Networks, Unli Landline Networks, Unli Landline Networks, Unli Landline Networks, Unli Landline
HANDSET/DEVICES Amortization Total MSF Amortization Total MSF Amortization Total MSF Amortization Total MSF Amortization Total MSF
APPLE
iPhone SE 64GB 800 1,300 400 1,400 FREE 1,500 FREE 2,000 FREE 2,500
iPhone SE 128GB 900 1,400 700 1,700 500 2,000 100 2,100 FREE 2,500
iPhone SE 256GB 1,200 1,700 1,000 2,000 700 2,200 400 2,400 200 2,700
iPhone XR 64GB 1,000 1,500 800 1,800 600 2,100 300 2,300 100 2,600
iPhone 12 Mini 64GB* 1,500 2,000 1,300 2,300 1,000 2,500 700 2,700 600 3,100
iPhone 12 Mini 128GB* 1,600 2,100 1,400 2,400 1,200 2,700 800 2,800 700 3,200
iPhone 12 Mini 256GB* 1,900 2,400 1,700 2,700 1,400 2,900 1,100 3,100 900 3,400
iPhone 12 64GB* 1,700 2,200 1,500 2,500 1,300 2,800 1,000 3,000 800 3,300
iPhone 12 128GB* 1,900 2,400 1,700 2,700 1,400 2,900 1,100 3,100 900 3,400
iPhone 12 256GB* 2,100 2,600 1,900 2,900 1,600 3,100 1,300 3,300 1,200 3,700
iPhone 12 Pro 128GB* 2,200 2,700 2,000 3,000 1,700 3,200 1,400 3,400 1,300 3,800
iPhone 12 Pro 256GB* 2,400 2,900 2,200 3,200 2,000 3,500 1,700 3,700 1,500 4,000
iPhone 12 Pro 512GB* 2,900 3,400 2,700 3,700 2,400 3,900 2,100 4,100 2,000 4,500
iPhone 12 Pro Max 128GB* 2,400 2,900 2,200 3,200 2,000 3,500 1,700 3,700 1,500 4,000
iPhone 12 Pro Max 256GB* 2,700 3,200 2,500 3,500 2,200 3,700 1,900 3,900 1,800 4,300
iPhone 12 Pro Max 512GB* 3,100 3,600 2,900 3,900 2,700 4,200 2,400 4,400 2,200 4,700
o * SMART 5G Certified Device o With Php1,500 Anti Bill Shock feature on top of the plan (60GB capped data after ABS)
o All-Net = Smart, Sun, TNT, Globe and TM o Plan 2000 and Plan 2500 is inclusive of capped data at 40GB and 70GB respectively,
o Landline = Nationwide excluding special numbers and toll-free replenished every billing cycle.
o Only regular employees are eligible to apply.

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MOBILE DATA CALCULATOR

Sample Computation
100 emails w/o attachments x22 days =220MB
2 hours of Video Calling x22 days =21.12GB
2 hours of Web Browsing x22 days =10.56GB
4 hours of Video Calling
2 hours of Social Media x30 days =14.4GB
100 emails w/o 8 hours of Web Browsing
attachments = 10MB = 1.92GB = 1.92GB 2 hours of TV & Movie Streaming x30 days =14.4GB
Buffer Allocation (ie sending of attachments) =5GB
Total Data =65.7GB

Plan Recommendation:
Plan 999 - 13GB with ABS of up to P1500
4 hours of Music & Podcast 8 hours of Social Media 4 hours of TV & Movie 13GB + 10MB + 60GB
Streaming = 600MB = 960MB Streaming = 4GB = 73.01GB (@P1500)

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PACKAGE – INFINITY LIMITLESS PLAN
Limitless
Limitless
Plan 3500
Plan 5000
Smart Infinity Plans Non-stop Surf
Non-stop Surf
Unli Calls to Smart and Sun
24-month contract Unli All-Net Calls and Texts
180 minutes All-Net calls to Mobile Networks
Unli Landline Calls
Unli All-Net Texts
24 Months 24 Months
HANDSET/DEVICES One-Time Cashout One-Time Cashout
Amortization Amortization
Samsung Galaxy S21+ (256GB) 17,000 800 6,900 300
Samsung Galaxy S21 Ultra (256GB) 29,000 1,300 18,900 800
Samsung Galaxy S21 Ultra (512GB) 35,000 1,500 24,900 1,100
Samsung Galaxy Note 20 (256GB) 16,300 700 FREE FREE
Samsung Galaxy Note 20 Ultra (256GB) 28,300 1,200 FREE FREE
Samsung Galaxy Z Fold2 (256GB) 56,300 2,400 FREE FREE
iPhone 12 Mini (64GB) FREE FREE FREE FREE
iPhone 12 Mini (128GB) 10,700 500 FREE FREE
iPhone 12 Mini (256GB) 16,300 700 6,200 300
iPhone 12 (64GB) 13,500 600 3,400 200
iPhone 12 (128GB) 16,300 700 6,200 300
iPhone 12 (256GB) 21,900 1,000 11,800 500
iPhone 12 Pro (128GB) 24,700 1,100 14,600 700
iPhone 12 Pro (256GB) 30,300 1,300 20,200 900
iPhone 12 Pro (512GB) 41,500 1,800 31,400 1,400
iPhone 12 Pro Max (128GB) 30,300 1,300 20,200 900
iPhone 12 Pro Max (256GB) 35,900 1,500 25,800 1,100
iPhone 12 Pro Max (512GB) 47,100 2,000 37,000 1,600
iPhone SE (256GB) FREE FREE Samsung Galaxy S21 Ultra
Huawei P40 Pro (256GB) with Huawei
o All-Net = Smart, Sun, TNT, Globe and TM 13,300 600 FREE FREE
Freebuds 3 & Huawei CP60 Wireless Charger
o Landline = Nationwide excluding special numbers and toll-free
Huawei P40 Pro+ (512GB) with Gentle
o Only regular employees are eligible to apply. 30,400 1,300 FREE FREE
Monster Eyewear (1st 8 applicants only!) 8
Huawei P40 Pro (256GB) with Huawei GT
13,300 600 FREE FREE
Watch at 50% Off (6,495 only)
EMPLOYEE REQUIREMENTS
Accomplished Service Application Form (SAF)
and
Signed Subscriber Declaration

Company ID (front and back)

and
Government ID with Signature

Certificate of Employment with Compensation

or
1 Month Latest Payslip (if with date hired)

Additional requirements if applicable:

• Delivery at residence address (should match what’s
indicated in the SAF), provide any of the following:
- Proof of Billing (POB)
- Government ID with Signature
- Barangay Certificate
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• Alien Certificate of Recognition (ACR) for foreigners
ANTI-BILL SHOCK FEATURE

WHAT IS ANTI-BILL SHOCK?

Anti-Bill Shock (ABS) is a built-in plan feature that automatically protects the
subscriber’s bill from unwanted excess charges, with a monthly coverage up
to Php 1,500, inclusive of the Plan Monthly Service Fee (MSF) for Broadband,
and on-top of the MSF for Postpaid, subject to terms and conditions. A
standard data rating scheme of Php 0.05/KB is applied once monthly data
allocation is fully consumed.

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ADVISORY FOR SIM ONLY APPLICATIONS

NO COME-AND-PAY (CAP) NOTICE FOR SIM ONLY

APPLICATIONS
SIM ONLY applications (New Connect/Retention) will no longer require
Come-And-Pay (CAP) Notice. Instead, advance Monthly Service Fee
(MSF/Plan) will be billed above.

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EE APPLICATION PROCESS

STEP 1 STEP 2 STEP 3 STEP 4 STEP 5

SUBSCRIBER SMART SMART SUBSCRIBER SMART

SUBMIT THE CREDIT COME & PAY LETTER PAYMENT DELIVERY

REQUIREMENTS EVALUATION
✓ Service Application Form No existing To be sent to the email Client to pay in the Smart to deliver in
✓ Company ID (front & back) Smart / Sun provided in Service nearest Smart address specified
✓ Govt. ID with signature Payables Application Form Wireless Store or in Service
✓ COE with Compensation (applicable only for Electronic Fund Application Form
✓ Proof of Billing or Govt. ID if applications with a device) Transfer Provided in
NCR – 1-5 working days
the preferred delivery CAP LUZON – 5-10 working days
address is residence Out of Delivery Areas – 7-15
working days
VISMIN – 1-2 weeks working
days

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ENTERPRISE EXTENSION AFTERSALES

Communal email EESupport@smart.com.ph is no longer available.

Aftersales inquiries, service request, technical concerns and other concerns

may be coursed via hotline #888 (toll-free using your mobile) or via 8848-8889
(landline).

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CONTACT US
Promo Validity : March 31, 2021
FOR NEW APPLICATIONS / FOLLOW UPS /
INQUIRIES / RETENTION
Email: EnterpriseExtension@smart.com.ph
FOR AFTERSALES
#888 (toll-free using your mobile)
or 8848-8889 (landline) 14
APPLICATION PROCESS (within 2 to 3 weeks)

Cut-off period for the submission of e-mail applications:

Only e-mail applications with complete requirements will be processed. Please send these in one e-mail to
1 EnterpriseExtension@Smart.com.ph within the above-mentioned service window only. Applications with
incomplete documents will not be processed.

Any change in the plan while the application is in progress will revert its status to either credit checking or
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validation.

3 This cascade will only apply to New Connect and Retention of Existing Enterprise Extension subscribers.

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REQUIREMENTS FOR NEW CONNECT AND RETENTION

Commercial Document: Signed and duly accomplished Service Application Form (SAF). Below are the
1 important notes.

a. Please shade if it’s New Connect or Retention. If Retention, please indicate the Mobile Identification Number
(MIN or the existing mobile #) at the corresponding portion.
b. Subscriber may choose to have a higher handset model through either one time cash-out or amortization.
Please indicate the amount at the corresponding column.
c. Don’t forget to indicate the exact handset model (including the capacity as needed).

*Inventory Officer will automatically allocate any color based on the availability of stocks at Step 4.

d. SAF should be printed and signed properly (not “pasted”), and sent as scanned file in PDF Format. Signature
should be identical as the one reflected in the Company ID.

e. Delivery Address should be indicated if Residence or Office Address. Please refer to Step 7 under Process for
further instructions.

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REQUIREMENTS FOR NEW CONNECT AND RETENTION

2 Credit Documents:

a. Copy of Company ID and Government ID with Signature

b. One month latest pay slip reflecting date hired if applicable / Certificate of Employment with Compensation

c. Good credit standing in SMART (applicable to those with existing accounts and those Enterprise Extension
subscribers due for retention)

3 Other Supporting Documents

a. ITR

b. Alien Certificate of Registration (ACR) – for foreign applicants

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APPLICATION PROCESS (within 2 to 3 weeks)

Submission: Please e-mail the complete requirements to EnterpriseExtension@Smart.com.ph with

1 subject “<Company> EE: Plan, Subscriber Name”.

Credit Checking: Subscriber will be e-mailed should there be concerns on the application. SMART Enterprise
2 reserves the right to decline any application based on credit evaluation.

Commercial Validation: Validation officer creates the service request reference number. He/ She will e-mail
3 the subscriber should there be clarifications on the plan to be subscribed.
Common scenarios when the validation officer requires confirmation from the subscriber:
· Incomplete handset details – memory size/ model is not indicated in the SAF
· One-Time Cash-Out/ Amortization value is not indicated/ is not consistent with the current handset matrix
· Signature in the SAF is not consistent with the Company ID presented

Inventory: Preferred handset is allocated. There are times though that the preferred handset is out of stocks.
4 Its estimated time of arrival is dependent on SMART’s vendors.

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APPLICATION PROCESS (within 2 to 3 weeks)

Come and Pay Notice (CAP Notice): Provisioning officer will e-mail this to the subscriber once the preferred
5 handset has been allocated. This contains the advance payment to be settled – For New Connect, these are
the one month service fee and handset cash-out/first month amortization, if applicable. While for Retention,
these are the handset cash-out/first month amortization, if applicable as well.

The CAP Notice has a validity of fifteen (15) calendar days. Once subscriber has settled the amount,
payment is posted within one to three (1-3) working days, depending on the payment channel which the
transaction was made.

Non-payment of the CAP Notice within the said period will automatically cancel the application.

Delivery Preparation (1-2 days): Upon posting of payment, the SMART EE Postpaid Kit is prepared at SMART’s
6 Warehouse in Metro Manila, and then endorsed to courier WWWExpress.

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APPLICATION PROCESS (within 2 to 3 weeks)

Courier: WWWExpress’ lead time is :

7 NCR – 1-5 working days
LUZON – 5-10 working days
Out of Delivery Areas – 7-15 working days
VISMIN – 1-2 weeks working days

To inquire the issued WWWExpress Waybill #, please call SMART Enterprise 24/7 Hotline at +632-848-8889
using a landline # or #888 using a SMART mobile number. Please be ready with the SR # indicated in the
CAP Notice as reference.

· For tracking of Waybill, please check http://www.wwwexpress.com.ph .

· WWWExpress Hotline: 02-879-8888 (Metro Manila) and 32-268-7086 to 88 (Cebu)
· E-mail: smart@wwwexpress.com.ph
· Delivery time: 10AM to 5PM
· In case an authorized representative will receive the SMART EE Postpaid Kit from WWWExpress, please
prepare an authorization letter and a copy of the subscriber’s and authorized representative’s IDs.

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HANDSET WARRANTY

Applicable only to Non-Apple handsets: If the handset manifested an inherent defect within seven (7)
days upon receipt, this is covered by a replacement warranty c/o SMART Enterprise. Please call #888
(toll-free using your mobile) or 8848-8889 (landline). The handset (box and complete accessories) will be
arranged for pull-out. Defect/s will be validated by SMART support. Once confirmed, a new handset will
be issued to the subscriber (timeline is subject to availability of stocks).

Applicable to all handset brands: Handsets are covered with twelve (12) months manufacturer’s
warranty through its accredited service centers (depending on the handset brand) - Unit will be
repaired free of charge if due to factory defect. Warranty does not cover customer negligence
resulting to physical or internal damage and cosmetic problems. Replacement parts and other fees will
be charged accordingly; only labor is free within the first 12 months.

Please call #888 (toll-free using your mobile) or 8848-8889 (landline) to secure mobile certificate, which
subscriber will present to the preferred accredited service center.

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