Scheme about the 10

critical decisions of
operations
Owner: David Padilla Acosta
 1 5
Be clear on the
customer’s

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demands and then
meet those
expectations. Use Consider the placement of desks,
market research to
determine
This includes looking for workstations, and how materials are
customer needs ways to implement delivered and used.
and batch quality consistency in costs,
assurance testing quality, and resources
on products and across all business
services in divisions.
production.
9
Consider both production

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and people. Ask questions
such as how much product
is required to be produced
Determine the best strategies
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for the customer in the
to streamline, be cost required time?
effective, and to develop
trusted partners. Different markets mean different
challenges when it comes to
inventory, but all need to
strategize and plan their
inventory control. Weather,

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supply shortages, and labor all
influence how an organization
maintains its inventory.

Design strategies which support all
production goals including technology and
resources. A value stream map can help
determine what processes are necessary and
how to keep them running efficiently.
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This includes maintaining
people and machines, as
well as process. What do
you need to do to maintain
quality and keep resources
reliable and stable?
4
In developing a location strategy
consider supply chain and how the
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location will receive supplies, the
movement of goods and services Implement continuous improvement programs
internally and to customers, and with regular reviews, provide continuous
training for employees, and institute employee
the role of marketing and public satisfaction programs to achieve success in this
relations in the location choice. area.