re A-11, (Basement), Sarai Pipal Thala Extn., Adarsh Nagar, Delhi-110033 ANUJ & ASSOCIATES E-mail: anvjassociates2018@gmal.com ADVOCATES & SOLICITORS Ph.: 8826346324, 8178217790, 9562696112 26.03.2021 To: Chairman / Managing Director Goibibo.com 19th floor, Tower A, B & C, Epitome Building No. 5, DLF Phase 2, Sector 24, Gurugram, Haryana 122002 cc: Chairman / Managing Director Spicejet 319, Udyog Vihar Phase 4 Rd, Phase III, Udyog Vihar, Sector 19, Gurugram, Haryana 122016 ‘Refund Of SPI Flight Booking Subject: Legal Noti Sir, For and on behalf of our client, Dr. Kunal Behal r/o Flat No A 6 Second Floor Sangam Apartment Sector 9, we serve you with a Legal Notice as under: The moment we stop fighting for each other is the moment we lose our humanityrd A-11, (Basement), Sarai Pipal Thala Extn.,. ANUd & ASSOCIATES Adarsh Nagar, Oeihi-110033 E-mail : anujassociates2018@ gmail.com ADVOCATES & SOLICITORS Ph.; 8826346324, 8178217790, 9582638112 1, That our client booked 2 return flight tickets, in the name of Dr. Kunal Behal and Dr. Lav Sharma , Delh!-Chennal 8G 103 Dated 16th August with PNRNO- R741SY and return flight from Chennal- Delhi 8G 106 4 23rd August with PNR NO-AH7QOR using the mobile app of your firm Goibibo.com for a conference that was to be held in Chennai. 2. That due to COVID, the conference got cancelled. On having a word with the Spicejet customer care, my client was told that the amount was put in a credit shell which can be used to book 2 tickets each side for same passengers with Spicejet before 31 Mar 2021. 3. That my client wanted to make bookings for departure on 4 July 2021 and return on 11 July 2021 for which Spicejet asked my client to get in touch with your representatives. There was no response to mails and calls my client made to your official mailing ID and customer care numbers post which my client again got in touch with Spicejet raising the concern 4. That my client was told that the entire money would be credited back in my clients account. 5, That on Mar 13, 2021 my client got the mailer from Spicejet stating the money to OTA through which he booked and he should get in touch with your firm. 6. That despite several mails, messages and calls, there has been no revert from your end into this matter. The moment we stop fighting for ‘each other is the moment we lose our humanity |re. A-11, (Basement), Sarai Pipal Thala Extn., ‘Adarsh Nagat, Deihi-110033 ANUJ & ASSOC IATES E-mail : anujassociates2018@gmall.com Apvocates & SOLICITORS Ph,: 8826346324, 8178217790, 9582698112 7, That there has been no response from the end of your firm on the matter and neither is the amount credited. Shocked at the callous attitude of such a big brand, our client feels distraught and harassed. On top of it, the amount still is not credited to the account as promised. 8. That the er months during which our client has been harassed to a great extent and has process of getting the requisite refund has taken over been made to feel like a beggar by the representatives of your firm despite no fault of his, 9. That the failure to respond to our client grievances clearly shows that our client has been cheated by you. 10. That by way of this Notice you are hereby called upon to pay to our client a. A sum of 888/= (Rs Thirteen T! Hundred _« Eighty Eight Only) which is our due as per the policy of the booking though the app. b. A sum of Rs, 15000 /= sand rds the of this legal notice rendered to our client. ‘That if there is no satisfactory response from your side within a period of 10 days from the date of receipt of this Notice, then it shall be assumed that you are not interested in servicing the needs of our client and we would be left The moment we stop fighting for each other is the moment we lose our humanityA-11, (Basement), Sarai Pipal Thala Ext Adarsh Nagar, Delhi-110033 ANU & ASSOCIATES E-mail: anvionsocistes2018@pmali.com ADVOCATES & SOLICITORS Ph.: 8826346324, 8178217790, 9582636112 with no option but to initiate appropriate legal proceedings against you so as to safeguard the rights of our clients, and you shall be solely responsible for all costs and consequences thereof, which you may please note. We hope for a prompt resolution to the above mentioned issue and look forward to a positive response from your side, Yours sincerely, het Anuj Gupta Dr. Kunal Behal Advocate, Delhi High Court Behlkunal@yahoo.com Anujassociates2018@gmail.com 7838838999 7834184477/81782 4Nu2G HAL ‘ANUS & locate 1. scat Nag ab 32 mien azuaeosze 76217790 sengecesamieed0 Ear Me@gral.com The moment we stop fighting for each other is the moment we lose our humanity EEE eee ——‘Gmail - Fw: Regarding Credt shell amount usage for booking Gmail ‘Adv. Anu] Gupta Fw: Regarding Credit shell amount usage for booking 7 messoges Kunal Behl Wed, Fob 17, 2021 at 9: Reply-To: Kunal Behl eH FereAdy. Anu} Gupta" Sent from Yahoo Mail on Android — Forwarded Message — "Kunal Behl" “drlavsharma@gmail.com™ Sent: Wed, Feb 3, 2021 at 10:20 PM ‘Subject: Fw: Regarding Credit shell amount usage for booking ‘Sent from Yahoo Mall on Android — Forwarded Message — From: "Kunal Behl" To: “custrelations @spicejet.com" Sent: Mon, Feb 1, 2021 at 11:26 PM ‘Subject: Regarding Credit shell amount usage for booking Respected Sir Myseif Dr Kunal Behal wants to bring to your notice that as_ you are well aware of the COVID pandemic situation in our country last year because of which lols of fights were cancelled... had a conference in CMC Vellore in ‘August 2020 along with my Colleague Dr Lav Sharma for which | had done booking from Delhi-Chennal Dated ‘16th August with PNR NO- RT41SY And retum fight from Chennai- Delhi dated 23rd August with PNR NO-AH7Q9R which | had to cancel Unfortunately because my conference was called of due to COVID pandemic... had a word with Spicejet customer care team regarding the cancellation for they told me that the amount will be added to my credit shell Gnd I can use it for booking on or before 31 March for same two passengers by making a call lo Spicajet costumer care services... Now | want to Make new booking of Spicejet from Delhi-Chennai on 4th July and retum fight from Chennal- Delhi on 11 th July but | am not able to use that credit shell amount for which I called up Spicojet ‘customer care service and they told me to officially send email to you regarding the same... will be highly obliged ifyou do the neediul as early as possible as | have to make urgent booking....Walting for your reply on urgent basis.. Thanking You Dr Kunal Sunil Behal Senior Medicine Specialist Dr BABASAHEB AMBEDKAR HOSPITAL & MEDICAL COLLEGE, GOVT OF NCT OF DELHI Sent from Yahoo Mall on Android Kunal Behl ‘Sat, Mar 13, 2021 at 1:27 PM Reply-To: Kunal Behl Adv. Anuj Gupta” ‘Sent from Yahoo Mail on Android iip:tmal google comma kx27045 151 Bviweptbsaarch=aleperihitativesc-M%3A 1691957273222070364&daqt=18simplag%3A1001.. 17mal. Fw: Regarding Credit sho arount uaage for booking — Forwarded Message ——~ From: "SplooJol Customer Relations" To: "behikunal@yahoo.com* ‘Sent: Mon, Feb 22, 2021 at 1:08 PM ‘Subject: RE: Regarding Credit shell amount usage for booking Doar Mr.Behl, PNR-RT41SY & AH7QOR Greetings from SpiceJet I This is with reference to your request for a refund of the booking amount for the above-mentioned PNR. We have initiated the full refund and would request you to contact your travel agency after 3 weeks for rafund claims, ‘The refund amount will be as per thelr terms of the contract. In caso of any further assistance ploase foe! free to contact us. ‘Thanks & Regards, Vivek Kumar Singh Customer Experience, SpicoJet Lid 321 | Udyog Vinar | Phase IV | Gurgaon - 122016] india E-mail: custrelations@spicejet.com \W: wir. sploejet.com F: facebook.com/yspicejet T: @yspicejot Download the Official SpiceJet App at Google Play Store and App Store Original Message From: Kunal Beh! [behlkunal@yahoo.com] Sent: 19/2/2021 12:45 pm To: custrelations@spicejet. com Subject: RE: Regarding Credit shell amount usage for booking Kindly consider my acceptance for full refund of amount against credit shell as early as possible failing for the same ‘may force me to take legal action if needed...walting for ur reply... Dr Kunal Behal ‘Senior Medicine Specialist Dr Babasaheb Ambedkar Hospital and Medical College ‘Sector-6 Rohini New Delhi Sent from Yahoo Mail on Android (On Wed, Feb 3, 2021 at 9:47 PM, SpiceJet Customer Relations. wrote: Dear Mr-Behl, PNR-RTA1SY & AH7Q9R Greetings from SpiceJet I! This is with the reference to your email regarding usage of credit shell amount to book fresh ticket. We would lke to Inform you that to book a fresh ticket against credit shell for bookings made through travel agents ©r online travel portals, the customer Is requested to contact the source of booking. Please note, you may claim a full refund too. Kindly share your acceptance on the same. With all safety measures, we look forward to welcoming you onboard! peal google. conymatly07H=-2750451 511 & view=pllsearchealéperibiistrread-(43A16919572732229703648deqi=18ainplemag-MKSAI601... 217‘Gmt= Fw: Regarding Credit shall emoun’ usage for booking jj ‘Thanks & Regards, ‘Vivek Kumar Singh Gustomer Experience, SplceJt Lid ‘321 | Udyog Vihar | Phaso IV | Gurgaon - 122016] India E-mall: custrelations@spicejot.com W. vwew.splcejet.com F: facebook conv/lyspicejet T: @fyspicojot | Download the Offical SpiceJot App at Google Play Store and App Store Original Message From: Kunal Boh! [behikunal@yahoo.com) Sont: 1/2/2024 11:26 pm To: custrelations@splcejet.com ‘Subject: Regarding Crodit sholl amount us for booking Respected Sir Myself Dr Kunal Behal wants to bring to your notice that as you are woll aware of the COVIO pandemic situation in our country last year bocauso of which lots of fights were cancolie...1 had a conference in CMC Vellore In ‘August 2020 along with my Colleague Dr Lav Sharma for which | had done booking from Delhi-Chennal Datod ‘6th August with PNR NO- RT41SY And retum fight from Chennal- Delhi dated 23rd August with PNR NO-AH7Q9R which | had to cancel Unfortunately because my conference was called of duo fo COVIO pandemic... had @ word with Spleejet customer care team regarding the cancellation for they told mo that the amount will be added to my credit shell ‘and I can use i for booking on or before 31 March for same two passengers by making a call to Spleajet costumer care services....Now | want fo Make new booking of Spicejel from Delhi-Chennal on 4th July and return fight from CChennal- Delhi on 11 th July but | am not able fo use that credit shell amount for which I called up Splcajot customer care sorvice and they told me to ofially send email fo you regarding tha same... wil be highly obliged it you do the needtul as early as possible as | have to make urgent booking....Waiting for your reply on urgent basis.. Thanking You Dr Kunal Sunil Behal Senlor Medicine Specialist Dr BABASAHEB AMBEDKAR HOSPITAL & MEDICAL COLLEGE GOVT OF NCT OF DELHI Sent from Yahoo Mail on Android ref,_OOD36s6DE._5001019yx7trof Kunal Beht ‘Sun, Mar 14, 2024 at 6:22 PM. Reply-To: Kunal Behl Co: *Adv. Anu) Gupta" Sent from Yahoo Mall on Android — Forwarded Message — From: "Kunal Behl” To: "Adv. Anuj Gupta” Sont: Sat, Mar 13, 2021 at 1:27 PM ‘Subject: Fw: Regarding Credit shell amount usage for booking ‘Sent from Yahoo Mail on Androld pail google com/maliw0?k=2780451511& ieweptésearch=all perminid-thread 3A 1691957273222970364&deqt=1Esimplemsg-TKIA1601... S/17‘Gmal - Fw: Regering Creda shall araunt usage for booking _— Forwarded Message —— From: “Spicodet Customer Relations” Fe. "beblkunal@yahoo.com™ Sent: Mon, Feb 22, 2021 at 1:08 PM Regarding Credit shell amount usage for booking Dear MrBehi, PNR-R7A1SY & AH7QSR Groatings from SpiceJet I! Tiss wth reference to your request fora rofund ofthe booking amount fr the above-mentioned PNR. We have Intisted the fl refund and would request you to contact your travel agency after 3 woaks for refund claims. The refund amount will be as per their terms of the contract. In case of any further assistance please fool free to contact us. ‘Thanks & Regards, Vivek Kumar Singh Customer Experience, Spicodot Lid 321 | Udyog Vihar | Phase IV | Gurgaon - 122016} India E-mail: custrelations@spicejet.com |W: www spicejet.com F: facebook. convfyspleajet T: @tlyspicojet Download the Oficial SpleeJot App at Google Play Store and App Store ‘Original Message From: Kunal Behl [behikunal@yahoo.com] ‘Sent: 19/2/2021 12:45 pm. To: custrelations@spicejet.com ‘Subject: RE: Regarding Credit shell amount usage for booking tndly consider my acceptance for full refund of amount against credit shell as early as possible fang forthe ‘same may force me to take legal action if needed...wating for ur reply... ‘Dr Kunal Behal Senior Medicine Specialist DrBabasaheb Ambedkar Hospital and Medical College ‘Sector-6 Rohini New Delhi Sent from Yahoo Mail on Android ‘On Wed, Feb 3, 2021 at 9:47 PM, SpiceJet Customer Relations - wrote: Dear Mr.Bohl, PNR-R741SY & AHTGOR, Greetings from SpiceJet I! “This ls with the reference to your email regarding usage of credit shell amount to book fresh ticket. ‘We would like to Inform you that to book a fresh ticket against credit shell for bookings made through travel ‘agents or online travel portals, the customer is requested to contact the source of booking. Please note, you may claim a full refund too. Kindly share your acceptance on the same. With all safety measures, we look forward to welcoming you onboard! psa. google comma k=275048 81d viewepidsearchealspermihidethroed-1%3A 1019572732229 7O364.daqI 1 Saimplameg K3A1601... 4/17‘Gmait- Fw: Regarding Credit shal amount usage for booking Thanks & Regards, Vivek Kumar Singh Customer Experience, SpiceJet Ltd 321 | Udyog Vihar | Phase IV | Gurgaon - 122016] india E-mail : custrelations@spicejot.com W: www-spicojet.com F: facebook. comflyspicejet T: jet Download the Official Spiceet App at Google Pay ‘om ind for Store Original Message From: Kunal Beh! [behikunal@yahoo.com] ‘Sont: 1/2/2021 11:26 pm To: custrelations@spicejet.com Subject: Regarding Credit shell amount usage for booking Respected Sir Myself Dr Kunal Behal wants to bring to your notice that as you are well aware of the COVID pandemic sitvation in our country last year because of which lls of fights were cancollod...! had a conference in CMC Vellore In August 2020 along with my Colleague Dr Lav Sharma for which | had done booking from Dethi- ‘Chennai Dated 16th August with PNR NO- R74ISY And return fight from Chennal- Delhi dated 23rd August with PNR NO-AH79R which | hed to cancel Unfortunately because my conference was called of due to COVIO pandemic...! had a word with Spicejat tustomer care team regarcing the cancellation for they told me thatthe amount willbe added to my credit shell fand I can uso I for booking on or before 31 March for same two passengers by making a call to Spicejet Costumer care services... Now | want to Make new booking of Spicejat from Delhi-Chennal on #th Jtly and Sauum Nigh rom Chennai: Delhi on 11th July but | am notable to use that credit shell amount for which | alod us Spiceet customer care service and they told me to officially send email o you regarding the seme, ill be Nighy obliged i you do the needful as early as possible as | have to make urgent booking... Walt for ‘your reply on urgent basis. ‘Tanking You Dr Kunal Sunil Behal ‘Senior Medicine Specialist Dr BABASAHEB AMBEDKAR HOSPITAL & MEDICAL COLLEGE GOVT OF NCT OF DELHI ‘Sent from Yahoo Mail on Android ref:_00D36s8DE,_5001Q19yx7tref Kunal Behl Reply-To: Kunal Behl To: SpiceJet Cc: "Adv. Anuj Gupta" Walting forthe refund amount for last 25 days as tld by you in the last mall hat amount wil be refunded in 3 maximum weeb ‘Sent from Yahoo Mail on Android — Forwarded Message — From: "Kunal Beh" Te Ce: “Adv. Anuj Gupta" Sent: Sun, Mar 14, 2021 at 6:22 PI ‘Subject: Fw: Regarding Credit ahell amount usage for booking ‘Sun, Mar 14, 2021 at 6:25 PM google com/matiw07k=2750451St{vioweptBsearcheebeparmidethread-MK3AT601967273222970964Bcaqte1Bsimptemag-ASA1001.~. S17Gmail Fw: Regerding Cred shel amount vasge for booking ‘gent from Yahoo Mail on Android — Forwarded Message — From: “Kunal Beh" ‘To: "Adv. Anuj Gupta* Sent: Sat, Mar 13, 2021 af 1:27 PM ‘Subject: Fw: Regarding Credit shell amount usage for booking Sent from Yahoo Mail on Android — Forwarded Message — From: "Spice Jet Customer Relations” Sent: Mon, Feb 22, 2021 at 1:08 PM ‘Subject: RE: Regarding Credit shell amount usage for booking Doar Mr.Behl, PNR-R7418Y & AH7Q9R Greetings from Spicevet It “This is with reference to your request for @ refund of the booking am ,ount for the above-mentioned PNR. \cy after 3 weeks for refund We have initiated the full refund and would request you to contact your travel agen claims. The refund amount will be as per their terms of the contract. In case of any further assistance please feel free to contact us. Thanks & Regards, Vivek Kumar Singh Customer Experience, Spicedet Ltd 324 | Udyog Vinar | Phase IV | Gurgaon - 122016] India E-mail: custrelations@spicejet.com W: www spicelet.com F: facebook.comMyspicejet T: @iyspicelet Download the Official Spiceet App at Google Play Store and App Store Original Message ———— From: Kunal Behl [behlkunal@yahoo.com] ‘Sent: 19/2/2021 12:45 pm To: custrelations@spicejet.com Subject: RE: Regarding Credit shell amount usage for booking ptance for full refund of amount against credit ko legal action if needed...waiting for ur reply. Kindly consider my accef same may force me to tah Dr Kunal Behal ‘Senior Medicine Specialist Dr Babasaheb Ambedkar Hospital and Medical College ‘Sector-6 Rohini New Delhi Sent from Yahoo Mail on Android (On Wed, Feb 3, 2021 at 9:47 PM, SpiceJet Customer Relations wrote: pp: cog commath7=275045 61 dvewepBsearchralspormbidebvead-MK3A160185727S222976ASdact=TAsimpeman SAIS. 17(Gmad - Fw: Regarding Cred shell amount usage for booking Dear Mr.Behi, PNR-RTA1SY & AH7QSR Greetings from SpiceJet I! This Is with the reference to your email regarding usage of credit shell amount to book fresh ticket, We would lke to Inform you that to book a fresh tickel against credit shell for bookings made through travel king, ‘agents or online travel portals, the customer is requested to contact the source of bool Please note, you may claim a full refund too. Kindly share your acceptance on ths samo. With all safety moasures, we look forward to welcoming you onboard Thanks & Rogards, Vivok Kumar Singh Customer Experience, Spiceset Lid 321 | Udyog Vihar | Phase IV | Gurgaon - 122016] India E-mail: custrelations@spicejet.com W: www.spicejet.com F: facebook com/lyspicelet T: @flyspicejet Download the Official SpiceJet App at Google Play Store and App Store Original Message From: Kunal Behi [behikunal@ yahoo.com] Sent: 1/2/2021 11:26 pm To: custrelations@spicejet.com ‘Subject: Regarding Credit shell amount usage for booking Respected Sir Uyecif Dr Kunal Behal wants to bring to your notice that as you are well aware of OVID pandemic aoe nsceunty last year bocause of which los of fights were cancelled..| had conference in Ree Pee in August 2020 along with my Colleague Dr Lav Sharma for which | had done ooking from Delhi-Chennai Dated 16th August with PNR NO- Do ene oate tight rom Chenn. Dah dated 23rd August wih PNR NO-AH7Q9R which had to er onaa was called of due to COVID pandemic... had 2 word with Spicajet customer care team regarding the cancellation fo they told mo thal the ove ‘will be added to my credit shell and | can use it for booking on or before 31 March for same two passengers by making @ ca eeegpicjet costumer caro sorvces...Now | want fo Make new booking of Spice fom” Delhi-Chennal cath July nd return fight from Chennal- Doli on 11 th July but | am not able to us0 et credit shell Cn ath Uy a eyed up Splceet customer care service and they told me to oficaly sand ermal you sZperding the same... wl be highly obiged if you do the needful as early as possible 2 Thave to make Urgent booking....WVaiting for your reply on urgent basis.. ‘Thanking You Dr Kunal Sunil Bebal Senior Medicine Specialist Dr BABASAHEB AMBEDKAR HOSPITAL & MEDICAL COLLEGE GOVT OF NCT OF DELH! ‘Sent from Yahoo Mail on Android ‘cancel Unfortunately because my cont ref,_00D36s6DE._5001019yx7trref ‘Adv. Anu] Gupta ‘Sun, Mar 14, 2021 at 6:28 PM To: travel@golbibo.com‘Oma =F: Regarding ret shal wert age fo booking munya com, cvseations@spcaet.com pe moterpthing gt ooking wit PNR RTATBY& AHTOAR booked through your portal spleaot has slroady confirmed full refund as can be seen Inthe below email | would ike you to plea Find In my account inked to my Iblbo account. pis contact me at +917838838099 Incase of any queries, Initiate Yours sincerely Dr. Kunal Bahl _—— Forwarded message From: Kunal Behl ‘Sent from Yahoo Mail on Android —— Forwarded Message — From: *SpiceJet Customer Relations" To: “behikunal@yahoo.com* Sent: Mon, Feb 22, 2021 at 1:08 PM Subject: RE: Regarding Credit shell amount usage for booking Dear MrBehl, PNR-RTA1SY & AH7Q9R Greetings trom SpiceJet !! This is with reference to your request for a refund of the booking amount for the above-mentioned PNR. We have inated the full refund and would request you to contact your travel agency after 3 waeks for refund claims The refund amount will be as per their terms of the contract. {In case of any further assistance please feel free to contact us. ‘Thanks & Regards, Vivek Kumar Singh Customer Experience, SpiceJet Lid 321 | Udyog Vihar | Phase IV | Gurgaon - 122016] India E-mail: custrelations@spicejet.com W: wwu.spicejet.com F: facebook.comMlyspicejet T: @flyspicejet Download the Official SpiceJet App at Google Play Store and App Store. Original Message From: Kunal Behl [behikunal@yahoo.com] Sent: 19/2/2021 12:45 pm To: custrelations@sploejet.com Subject: RE: Regarding Credit shell amount usage for booking ps ial. google. com/malu0 727504511 Eleweplsseurchealépermthdethread-f43A\ 60 1957273222970364Sdaqt=1Aaimplameg-K3A169(Govad - Fe: Regarding Cregt shat amount usage for booking consider my acceptance for full refund eLearn econ neta a me ea emo ee gr ae eneelcoe alles Dr Babasaheb Ambedkar Hospital and Medical College ‘Sector-6 Rohini New Dethi ‘Sent from Yahoo Mail on Android ‘on Wed, Feb 3, 2021 ot 8:47 PM, SpiceJet Customer Relations ‘ wrote: | Dear Mr Beh, PNR-RTAISY & AHTQ9R Greetings trom SpiceJet Ths swith the reference to your emall regarding usage of ered shell amount to book fresh Heke. We would like to inform you that to book a fresh ticket against credit shell for bookings made through travel agents Cr online travel portals, the customer is requested to contact the source of booking. Please note, you may claim a full refund too. Kindly share your acceptance on the samo. With all safety measures, we look forward to welcoming you onboard! Thanks & Regards, ‘Vivek Kumar Singh Customer Experience, SpiceJet Lid 321 | Udyog Vihar | Phase IV | Gurgaon - 122016] India E-mail: custrolations@spicejet.com We www spicejel.com F: facebook comflyspicejet T: @fiysplejet Download the Official SpiceJet App at Google Play Store and App Store ‘Original Message From: Kunal Behl [behlkunal@yahoo.com) Sent: 1/2/2021 11:26 pm To: custrelations@spicejet.com ‘Subject: Regarding Credit shell amount usage for booking Respected Sir Myself Dr Kunal Behal wants to bring to your notice that as you are well ware of the COVID pandemic situation in our country last year because of which lots of fights were cancelled... had @ conference in CMC Vellore in ‘August 2020 along with my Colleague Dr Lav Sharma for which | had done booking from Den-Chennai Dated 16th August with PNR NO- RT41SY And retum fight from Chennai- Delhi dated 23rd August with PNR NO-AH7QSR which | had to cancel Unfortunately because my conference was called of due to COVID pandemic... had a word with Spicajet ‘customer care team regarting the cancallation for they told me that the amount willbe added to my credit shell ‘and I can use it for booking on or before 31 March for same two passengers by making a call o Spicejet costumer care services...Now I want to Make new booking of Spicejet from Delhi-Chennai on 4th July and return fight from ‘Chennal- Deli on 11th July but | am notable to use that credit shell amount for which I called up Spicejet ‘customer care service and they told me to offialy send email fo you regarding the same...1 willbe highly obliged if you do the needful as eary as possible as Ihave to make urgent booking... Waiting for your reply on urgent basis. ‘Thanking You Dr Kunal Sunil Behal ! Senior Medicine Specialist ‘ Dr BABASAHEB AMBEDKAR HOSPITAL & MEDICAL COLLEGE GOVT OF NOT OF DELHI Sent from Yahoo Mallon Android i peat goog commas 777504515116 Howepldseerchellparnt trend 1434160 9572722 7O384Edagtaplemag SATEerent sn amount usage fr Booking rot,_00D36S6DE._5001019yx7t:rof Kunal Behl Mon, Mar 15, 2021 at 4:45 PM, Roply-To: Kunal Behl To: Adv. Anu] Gupta” Sent from Yahoo Mail on Android —— Forwarded Message — From: *SpiceJet Customer Relations” To: "bohikunal@yahoo.com* Sent: Mon, Mar 15, 2021 at 4:38 PM Subject: RE: Fw: Regarding Credit shell amount usage for booking Dear Mr, Behl, PNR: R741SY & AH7Q9R Greetings from SpiceJet | This is with reference to your traling mail, Kindly accept the sincere apology as refund is taking longer than usual. Please note that we have forwarded the request to the concemed team to refund the amount and it shall be done ln upcoming days. We seek your cooperation. In case you need further clarfication/assistance, please feel free to got in touch with us. Thanks & Regards, Sonam Tomar Customer Experience, SpicoJet Lid 321 | Udyog Vihar | Phase IV | Gurgaon - 122016] India E-mail: custelations@spicejet.com W: ww. spicejet.com F: facebook.comilyspicelet T: @ftyspicejet Download the Official SpiceJet App at Google Play Store and App Store 68 Original Message "pedal goog comimalls7K275045151Bvow-plkvarchwaispomidntread1%3A 189 195727322297036AAdeqe1Bslmp-mog-MK3A169,.. 1017oma rom: Kunal Bohl [behikunal@yahoo com} Font: 14/03/2021 18:25 Jor custrelations@spicajet.com Ge: anvjassociates2018@gmailcom ‘Subject: Fw: Regarding Crodit shell amount usage for booking Fw: Regarding Cre shall amount usage for booking Waiting for the refund amount for last 25 days as told by you in the last mail that amount will be refunded in 3 maximum weeks... ‘Sent from Yahoo Mail on Android — Forwarded Message — From: "Kunal Behl" Te Ce: "Adv, Anuj Gupta" ‘Sent: Sun, Mar 14, 2021 at 6:22 PM : Fw: Regarding Credit shell amount usage for booking Sent from Yahoo Mail on Android —— Forwarded Message — From: “Kunal Behl" To: "Adv, Anuj Gupta Sent: Sat, Mar 13, 2021 at 1:27 PM Subject: Fw: Regarding Credit shell amount usage for booking Sent from Yahoo Mail on Android — Forwarded Message —~ From: "SpiceJet Customer Relations" To: "behikunal@yahoo.com* Sent: Mon, Feb 22, 2021 at 1:08 PM ‘Subject: RE: Regarding Credit shell amount usage for booking Dear MrBehl, PNR-R741SY & AH7Q9R Greetings from SpiceJet !! ‘This is with reference to your request for a refund of the booking amount for the above-mentioned PNR. jency after 3 weeks for We have initiated the full refund and would request you to contact your travel refund claims. The refund amount will be as per their terms of the contract. In case of any further assistance please feel free to contact us. ‘Thanks & Regards, Vivek Kumar Singh Customer Experience, Spicevet Ltd 321 | Udyog Vinar | Phase IV | Gurgaon - 122016] India E-mail : custrelations @spicejet.com W: worw-spicejet.com F: facebook.convMyspicejet T: @ftyspicejet Download the Official SpiceJet App at Google Play Store and App Store Original Message ——— From: Kunal Behi [behikunal@yahoo.com] ‘Sent: 19/2/2021 12:45 pm psiimall. google.com/mallw0 7kx27504516(18 veweptésearchealéperminidethread-143A116919572732229703648dsqt=1Asimplemag&3A169..._ 11/7Gmal- Fw: Regarding Crest shel amount usage or booklng To: custrelations @spicojet.com ‘Subject: RE: Regarding Credit shell amount usage for booking Kit conser my aco sptance for full refund of amor secon nt again cra et a8 ig sr aye rato lp acon ree mr re Santor edn Specs Dr Babasaheb Ambedkar Hospital and Sector-6 Rohini New Delhi yereine.. Sent from Yahoo Mail on Android ‘On Wed, Feb 3, 2021 at 9:47 PM, Sf sustomer Relations Se ahragek sels at aaa a Dear Mr.Behi, PNR-R7A1SY & AH7Q9R Greetings from SpiceJet I! I amount to book fresh ticket This is with the reference to your email regarding usage of credit shel inst credit shel for bookings made through jested to contact the source of booking. ‘We would like to inform you that to book a fresh ticket a travel agents or online travel portals, the customer is requ Please note, you may claim a ull refund too. Kindly share your acceptance on tne $2770. With oll safety measures, we look forward to welcoming you onboard ‘Thanks & Regards, Vivek Kumar Singh Customer Experience, Spicoet Lid 321 | Udyog Vinar | Phase IV | Gurgaon - 122016 India, E-mail : custrelations @spicejat.com W. www spleajet.com F: facabook.conviflyspicejet T: @fiyspicejot Lounioad the Official Spicedet App at Google Play Store and App Store Original Message ———— From: Kunal Bahl [behlkunal@yahoo.com) 1/2/2021 11:26 pm Ser To: custrelations@spicejet.com ‘Subject: Regarding Credit shell amount usage for booking Respected Sir yself Dr Kunal Behal wants to bring to your notice that as you are wel ower of the COVID pandemic sel Dr Ko purty last year because of which los of fights were cancelled. had e eorreeree in station ih August 2020 along with my Colleague Dr Lav Sharma for which | hag done booking from Delhi-Chennai Dated 16th August with PNR NO- Toe cf relum fight from Chenna- Delhi dated 23rd August wilh PNR NO-AH7QS= wi) thad to R741 tunately bocause my conference was called of due to COVID pandemic. had a word cancer customer cae team regarding the cancolaton for they old me that the frou’ will be Mided to my credit shell and | can use it for booking on or before 31 ‘March for same two passengers by pet a call to Spicojet costumer care servces...Now | want to Make new booting cof Spicejet from mang al on ath July and retum fight rom Chennal- Delhi on 14 th July but | am net abs 9 use oot cel amount for which I called up Splcajt customer care service and they told fo “Iwill be highly obliged if you do the needful as early officially send email to you regarding the same. ioe as | have to make urgent booking... Waiting for your reply on urgent basis.. ‘Thanking You Dr Kunal Sunil Behe! ‘Senior Medicine Specialist hntpssimal googie. -ommatisora 278045151 Sew=pisoerchalapainebweac-K3A16010572732220709048deqt Bekele oA 0. aTGed - Fw: Regarding Credit shell amount usage for booking Dr BABASAHEB AMBEDI GOVT OF NST ANBEDKAR HOSPITAL & MEDICAL COLLEGE Sent from Yahoo Mail on Android rof,_00D36S6DE._5001019yx7tref Kunal Beh! Thi er 20) 2 cara Roply-To: Kunal Behl To: "Adv. Anu} Gupta” ‘Sent from Yahoo Mail on Android — Forwarded Message — From: "Kunal Behl" To: “travel@goibibo.com" ‘Sent: Thu, Mar 18, 2021 at 10:20 PM ‘Subject: Fw: Regarding Credit shell amount usage for booking — Forwarded Message — From: SpiceJet Customer Relations ‘To: behikunal@yahoo.com wrote: Sent from Yahoo Mail on Android -— Forwarded Message — From: -Spleoot Customer Relations” Ce: "Adv. Anuj Gupta® Salar nist eed EMRE eae Subject: Fw: Regarding Credit shell amount usage for booking ‘Sent from Yahoo Mail on Android — Forwarded Message — From: "Kunal Behi" ‘To: "Adv, Anuj Gupta’ Sent: Sat, Mar 13, 2021 at 1:27 PM Subject: Fw: Regarding Credit shell amount usage for booking ‘Sent from Yahoo Mail on Android _— Forwarded Message —~ From: -Spicedet Customer Relations” ‘Sent: Mon, Feb 22, 2021 at 1:08 PM Subjects RE: Regarding Credit shell amount usage for booking Dear Mr.Beh!, PNR-R741SY & AH7Q9R Greetings from SpiceJet I! This is with reference to your requestor a refund of te Booking amount forthe above-mentioned PNR. you to contact your travel agency after 3 weeks ‘We have initiated the full refund and would reques their terms of the contract. for refund claims. The refund amount will be 2s Pet Incase of any further assistance please feel fee to contact us. ‘Thanks & Regards, Vivek Kumar Singh Customer Experience, SpiceJet Ltd 321 | Udyog Vihar | Phase IV | Gurgaon - 122016] India. trlations( jetcom ernae i apleejet.com F: facebook.comyspicelet T: Giyspicejet sender ie is iuroarvaprasred SAGE zeae tae ene IS 187eo foe Regarding Credit shal amount usage for booking Down ‘SpicoJet App at Google Play Store and App Store Original Message —— From: Kunal Behl behikunal from: Kunal Boh ahkanal@yaheo cm] To: custrelations@spicejet.com ‘Subject: RE: Regarding Credit shell amount usage for booking Kindly consider my acceptance for ful eye 3 full_refund of amount against crodit shell as early as possible fale forthe Same ray force reo tke loge son needed. ting fo or 0p Senior Medene Specaet 1 Babasahed Ambedkar Hospital and £Sor8 RTA Nee UsHl potas one ee Sent from Yahoo Mail on Android ‘On Wed, Feb 3, 2021 at 9:47 PM, SpiceJet Customer Relations wre! Dear Mr.Behl, PNR-R741SY & AH7QSR Greetings from SpiceJet I! “This wih the reference to your email regarding usage of red shell amount lo book fresh ticket. We would like to inform you that to book a fresh ticket agalnst credit Through travel agents or online travel portals, the customer s reqvos booking. Please note, you may claim a full refuns shell for bookings mado ted to contact the source of 1d too. Kindly share your acceptance on the same. With at safety measures, we look forward to welcoming you onboard! Thanks & Regards, Vivek Kumar Singh Customer Experience, Spiceet Lid $21 | Uayog Vinar | Phase IV | Gurgaon - 122016) India E-mail: custelations@splcejet.com Final eplesjeLcom F: facebook convyspicelet T: Grtyspicelet Download the Official SpiceJet App at Google Play Store and App Store Original Message ——— From: Kunel Behl (behikunal@yahoo.com] Sent: 1/2/2021 11:26 pm To: custrelations@spicejet.com Subject: Regarding Credit shell amount usage for booking Respected Sir Myself Dr Kunal Behal wants to bring to your notice pandemic situation In our country last year because of which lots of Rights wore cancelled... pander grence n CMC Vellore In August 2020 along with my Colleague Dr Lav Sharma for ac F {nad done booking from Delh-Chennal Dated 16th August with PNR NO- ‘Chennal- Delhi dated 23rd August with PNR. NO-AH7QSR which R741SY And retum flight from because my conference was called of due to COVID pandemic... | had to cat ath Splosjt customer care laam regarding the cancellation for they old me that he se nag cima 770511 vow dserralprmncrd vend A189 157272220 ToNA kang inuroneee AS sen7 that as you are well aware of the COVID(Gm - Fa: Regarding ret shall amount usage or booking ‘amount will be added to my credit shell and | can use it for booking on or before 31 March for ‘same two passengers by making a call o Splcojet costumer care servces...Now | want to Make new booking of Spiceot rom Delhi: Chennai on th July and retum fight from Chennak Delhi on 11 th July but lam not able fo use thal credit shel amount for whieh I called up Spicajt customer care service and they old me to oficial sond oma you regarding the sare... wil be highly obliged If you do the needful as early as possible as Ihave to make urgent ‘booking....Walting for your reply on urgent basis... ‘Thanking You Dr Kunal Sunil Bohol ‘Senior Medicine Specialist Dr BABASAHEB AMBEDKAR HOSPITAL & MEDICAL COLLEGE GOVT OF NCT OF DELHI Sent from Yahoo Mallon Android ref._00D36s6DE._S001a19yx7tret toate google commas 7276045 1511 vow=plLsaarch=aliéparmihidetwead-1%3A169105727S222970364Adaqt=1Bslmplemag 434169... 17/17© S44 Sun, 23 Aug shee Sun, 23 Aug Chennal - MAA om Delhi - DEL Ch i a hema International Indira Gandhi International | Airport | TRAVELLER SEAT PNR KUNAL BEHAL - AH7Q9R (Cancelled) LAV SHARMA - AH7Q9R (Cancelled) } aan. ane REFUND REQUEST IN PROCESS Directly cancelled with airline + KUNAL SUNIL BEHAL +1 Ifclaim is approved Expect refund by 19 Apr - 24 Apr We are constantly following up with the airline on your refund and will process it as soon as we receive it from the airline.5 a Cate PE] REFUND REQUEST IN PROCESS Directly cancelled with airline » KUNAL SUNIL BEHAL + 1 6 Ifclaim is approved Expect refund by 19 Apr - 24 Apr \) \ We are constantly following up with the airline on your refund and will process it as soon as we receive it from the airline, | Chennai-Delhi | Sun, 23 Aug ‘20 + Directly cancelled with airline | EB] spice JeT-sc 106 | 13:20 16:15 || + sun, 23 Aug 2 Sun, 23 Aug |) i 55m |) chennal - MAA Delhi-DEL |) \ Chennai International Indira Gandhi international |) Airport Airport |) | Traveiver SEAT PNR | KUNAL BEHAL - AH7Q9R | (Cancelled) | LAV SHARMA ce AH7Q9R (Cancelled)Se eg Care Pi is Refund Request in Progress Booking ID - GOFLDA' EET Delhi-Chennai | ) Sun, 16 Aug ‘20° Directly cancelled with airline | EB] spice JET-SG 103 | | 15:00 18:00 } Sun, 16 Aug ° Sun, 16 Aug | )) Delhi - DEL uae Chennal - MAA Indira Gandhi International Chennai International | Airport Airport | | TRAVELLER SEAT PNR i | KUNAL BEHAL - R741SY |) (Cancelled) | LAV SHARMA - -R74ISY 1 | Cancelled)