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Referencing Article-

Workers have small and frequent disruptions on a daily basis that lower their productivity.
Simple distractions quickly add up, even if the employee is the most devoted. It becomes
important to understand how to minimize these disturbances and manage one’s time. These
distractions could occur at any time of the day and take a variety of forms like procrastination,
indecision, unclear objectives, personal visitors and phone calls. A successful staff member
should have the quality to deal with these distractions that lead to unnecessary wasted time
and to remain focused on the task at hand.
Taking on too much work is one of the problems people face at work and they sometimes find
it the hardest to avoid. People become overwhelmed and stressed due to their inability to say
“no”. By accepting every project that is offered often means that people do not have enough
time to complete any of them. Knowing one’s workload limitations to create one’s best work is
the key to success in the business world.
Office workers face a lot of distractions which can prove to be costly in a number of way. The
stress levels rise due to wastage of time. This affects the relationships with co-workers in
addition to affecting the length and quality of one’s sleep. There are many elements to be
considered when trying to improve office productivity. People who feel they benefit from
finishing work right before a major deadline need to take a step back and look at how they
manage their time. By planning, delegating and organizing their projects, people will find their
stress levels lowering and the quality of their lives improving considerably as they more
efficient.

According to the article, in what way do distractions harm workers outside of the work
environment?

Select one:
a. Stress can affect their sleep at home.
b. They will make up for wasted time by working on projects on their home computer.
c. The inability to say "no" causes them to take on too much responsibility at home.
d. This article does not contain this information.

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Reason for Memo-

Internal Memo
Attn: Employees

The policy of handling holiday requests has been changed. Earlier, the employees could
submit vacation days directly to the manager for approval. Now, the employees can submit the
requests to their manager and the location manager. This measure is to ensure that all the
levels of management are aware of the employee’s absence as this has caused problems in
the past. Also, the project due dates should be kept in mind when scheduling time off.

Why has the vacation policy changed?

Select one:
a. There have been too many employees taking off during a project.
b. The policy changed due to past problems that were not specified. The change happened to
make sure management knows the vacation schedule of each employee.
c. The company has reduced the number of vacation days available to each employee.
d. This memo does not contain that information.

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Referencing Article-

Organizing a work event has become an effortless task with a few clicks on a computer.
Sending out a group email to the employees of a company is a quick and effective way to
assure that everybody is informed. Knowing the number of participants is another aspect made
simpler by providing information on the email. To get an accurate headcount, the organizer
only needs to ask everybody to respond with a simple yes or no. Organizing an event this way
rules out the possible confusion that can be created from posting a flier at the workplace, being
unaware of who has read it, and the problems related with keeping track of who all would like
to attend it.
According to the article, who typically has to plan office events?

Select one:
a. Events are planned by anyone with access to a computer and some spare time.
b. Events are planned by an events planner that is elected by their co-workers.
c. This article does not contain that information.
d. Events are planned by a member of an event committee appointed by the HR department.

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Main Idea-

Organizing a work event has become an effortless task with a few clicks on a computer.
Sending out a group email to the employees of a company is a quick and effective way to
assure that everybody is informed. Knowing the number of participants is another aspect made
simpler by providing information on the email. To get an accurate headcount, the organizer
only needs to ask everybody to respond with a simple yes or no. Organizing an event this way
rules out the possible confusion that can be created from posting a flier at the workplace, being
unaware of who has read it, and the problems related with keeping track of who would like to
attend it.

What is this article about?

Select one:
a. This article is about email etiquette with your co-workers.
b. This article is about how to plan a company event.
c. This article is about how email makes planning a party simpler.
d. This article is about making sure your co-workers are informed when an event is planned.

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Main Idea-

Workers have small and frequent disruptions on a daily basis that lower their productivity.
Simple distractions quickly add up, even if the employee is the most devoted. It becomes
important to understand how to minimize these disturbances and manage one’s time. These
distractions could occur at any time of the day and take a variety of forms like procrastination,
indecision, unclear objectives, personal visitors and phone calls. A successful staff member
should have the quality to deal with these distractions that lead to unnecessary wasted time
and to remain focused on the task at hand.
Taking on too much work is one of the problems people face at work and they sometimes find
it the hardest to avoid. People become overwhelmed and stressed due to their inability to say
“no”. By accepting every project that is offered often means that people do not have enough
time to complete any of them. Knowing one’s workload limitations to create one’s best work is
the key to success in the business world.
Office workers face a lot of distractions which can prove to be costly in a number of way. The
stress levels rise due to wastage of time. This affects the relationships with co-workers in
addition to affecting the length and quality of one’s sleep. There are many elements to be
considered when trying to improve office productivity. People who feel they benefit from
finishing work right before a major deadline need to take a step back and look at how they
manage their time. By planning, delegating and organizing their projects, people will find their
stress levels lowering and the quality of their lives improving considerably as they more
efficient.

What is this article about?

Select one:
a. This article discusses the variety of ways office workers lose productivity through poor time
management.
b. This article stresses the need for office workers to come to work completely rested and
ready to work.
c. This article is about not paying attention to your co-workers and ignoring personal
interruptions so you can remain focused on your work.
d. This article is about what managers need to avoid doing so that their employees work
efficiently throughout the day.

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 Question text
Referencing Article-

Workers have small and frequent disruptions on a daily basis that lower their productivity.
Simple distractions quickly add up, even if the employee is the most devoted. It becomes
important to understand how to minimize these disturbances and manage one’s time. These
distractions could occur at any time of the day and take a variety of forms like procrastination,
indecision, unclear objectives, personal visitors and phone calls. A successful staff member
should have the quality to deal with these distractions that lead to unnecessary wasted time
and to remain focused on the task at hand.
Taking on too much work is one of the problems people face at work and they sometimes find
it the hardest to avoid. People become overwhelmed and stressed due to their inability to say
“no”. By accepting every project that is offered often means that people do not have enough
time to complete any of them. Knowing one’s workload limitations to create one’s best work is
the key to success in the business world.
Office workers face a lot of distractions which can prove to be costly in a number of way. The
stress levels rise due to wastage of time. This affects the relationships with co-workers in
addition to affecting the length and quality of one’s sleep. There are many elements to be
considered when trying to improve office productivity. People who feel they benefit from
finishing work right before a major deadline need to take a step back and look at how they
manage their time. By planning, delegating and organizing their projects, people will find their
stress levels lowering and the quality of their lives improving considerably as they more
efficient.

According to the article, what is one of the most overlooked factors in lowering productivity?

Select one:
a. bathroom breaks
b. talking with clients
c. unclear objectives
d. all of the above
e. taking a long lunch

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Trepidation-

Use the context of the sentence to determine the best meaning or synonym for the bolded
word.
The juggler was nervous as he stepped high above the circus crowd onto the tightrope. As he
was to perform his routine for the first time he approached it with trepidation. But he felt at
ease immediately when he looked down at the smiling faces of the audience.

Select one:
a. Excitement
b. Joy
c. Anger
d. Fear

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Referencing Article-

Workers have small and frequent disruptions on a daily basis that lower their productivity.
Simple distractions quickly add up, even if the employee is the most devoted. It becomes
important to understand how to minimize these disturbances and manage one’s time. These
distractions could occur at any time of the day and take a variety of forms like procrastination,
indecision, unclear objectives, personal visitors and phone calls. A successful staff member
should have the quality to deal with these distractions that lead to unnecessary wasted time
and to remain focused on the task at hand.
Taking on too much work is one of the problems people face at work and they sometimes find
it the hardest to avoid. People become overwhelmed and stressed due to their inability to say
“no”. By accepting every project that is offered often means that people do not have enough
time to complete any of them. Knowing one’s workload limitations to create one’s best work is
the key to success in the business world.
Office workers face a lot of distractions which can prove to be costly in a number of way. The
stress levels rise due to wastage of time. This affects the relationships with co-workers in
addition to affecting the length and quality of one’s sleep. There are many elements to be
considered when trying to improve office productivity. People who feel they benefit from
finishing work right before a major deadline need to take a step back and look at how they
manage their time. By planning, delegating and organizing their projects, people will find their
stress levels lowering and the quality of their lives improving considerably as they more
efficient.

What are two qualities that the article mentioned that are important for workers to have?
Select one:
a. They should be able to avoid answering the phone when they are working and they need to
plan out how they are going to complete projects.
b. This article does not contain this information.
c. They need to remain focused on the task at hand, despite distractions, and know how much
work they can handle at a time.
d. They need to be familiar with computers and how to surf the Internet.

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Referencing Letter-

Hi Suzan,

I wanted to check a few things with you. First, did you get a chance to make copies of the
presentation to hand out? If you still haven’t made the copies, I request you to change the
colour from light blue to golden. It is not an important change, but I think it would suit the slides
we are presenting better. Second, did you get a response from Tom about the meeting? I was
informed that he is scheduled to go on a holiday during this time, but he is trying to reschedule
it. He is vital to the successful completion of this project, so it would be good for him to be
there. The last point I want to bring up is related to the new copier in the office. We still have
the unused cartridges from the discarded copier and they are taking up a lot of space in the
conference room. We will move them to the storage room outside Manny's office in case
anybody needs to find them. Request you to get back to me about the presentation when you
have the time.
Thanks.
Emmet

Why does Emmet want to move the ink cartridges?

Select one:
a. Manny wants the cartridges near her office.
b. They are blocking part of the conference room.
c. They are going to be disposed of because they go to the discarded copier.
d. Emmet did not mention why she wants to move the ink cartridges.

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Omitted Information-

A lot of people believe that keeping plants in the office is a great way to make an office setting
feel more personal. Keeping a small plant at the workstation, like a Snake Plant or an African
Violet, can be uplifting, but looking after them requires some know-how of gardening. Apart
from obvious requirements, like watering the plant and trimming the dry leaves, there are other
necessary actions one should take to make sure the plant stays healthy. For example, using a
small quantity of time-release fertilizer is a good way to retain nutrients in the soil. It's also a
good idea to dust the plant periodically to let it breathe. If there is no breeze, a layer of dust will
build up on the leaves in no time. Another point to observe is the amount of sunlight your
workstation receives. If you receive little or no sun, you should get a plant that can survive and
grow with minimal natural light. Taking care of a plant can be very fulfilling and a worthwhile act
to keep some natural beauty at work.

What point of plant care was NOT mentioned in the article?

Select one:
a. It's important that the plant be placed where it can receive direct sunlight.
b. Using a time-release fertilizer helps to keep the soil nutrient rich.
c. It is necessary to trim away dead leaves and regularly water plants for them to be healthy.
d. A Snake Plant and an African Violet are two examples of small plants to keep in your
cubicle.

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Determining Passage Title-
Workers have small and frequent disruptions on a daily basis that lower their productivity.
Simple distractions quickly add up, even if the employee is the most devoted. It becomes
important to understand how to minimize these disturbances and manage one’s time. These
distractions could occur at any time of the day and take a variety of forms like procrastination,
indecision, unclear objectives, personal visitors and phone calls. A successful staff member
should have the quality to deal with these distractions that lead to unnecessary wasted time
and to remain focused on the task at hand.
Taking on too much work is one of the problems people face at work and they sometimes find
it the hardest to avoid. People become overwhelmed and stressed due to their inability to say
“no”. By accepting every project that is offered often means that people do not have enough
time to complete any of them. Knowing one’s workload limitations to create one’s best work is
the key to success in the business world.
Office workers face a lot of distractions which can prove to be costly in a number of ways. The
stress levels rise due to wastage of time. This affects the relationships with co-workers in
addition to affecting the length and quality of one’s sleep. There are many elements to be
considered when trying to improve office productivity. People who feel they benefit from
finishing work right before a major deadline need to take a step back and look at how they
manage their time. By planning, delegating and organizing their projects, people will find their
stress levels lowering and the quality of their lives improving considerably as they become
more efficient.

Which of these titles best fits this article?

Select one:
a. Computers and the Internet: The Downfall of the Attention Span
b. How Organizing Your Desk Can Change Your Life
c. Unnecessary Stress and How Employers Cause It
d. The Importance of Managing Your Time and Recognizing Distractions

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Referencing Article-

Workers have small and frequent disruptions on a daily basis that lower their productivity.
Simple distractions quickly add up, even if the employee is the most devoted. It becomes
important to understand how to minimize these disturbances and manage one’s time. These
distractions could occur at any time of the day and take a variety of forms like procrastination,
indecision, unclear objectives, personal visitors and phone calls. A successful staff member
should have the quality to deal with these distractions that lead to unnecessary wasted time
and to remain focused on the task at hand.
Taking on too much work is one of the problems people face at work and they sometimes find
it the hardest to avoid. People become overwhelmed and stressed due to their inability to say
“no”. By accepting every project that is offered often means that people do not have enough
time to complete any of them. Knowing one’s workload limitations to create one’s best work is
the key to success in the business world.
Office workers face a lot of distractions which can prove to be costly in a number of way. The
stress levels rise due to wastage of time. This affects the relationships with co-workers in
addition to affecting the length and quality of one’s sleep. There are many elements to be
considered when trying to improve office productivity. People who feel they benefit from
finishing work right before a major deadline need to take a step back and look at how they
manage their time. By planning, delegating and organizing their projects, people will find their
stress levels lowering and the quality of their lives improving considerably as they more
efficient.

How does this article suggest workers can remain busy with minimum distractions?
Select one:
a. This article does not contain this information.
b. Distractions are going to happen regardless of what you do. To make up for them, you
should work a little faster than you normally would.
c. The ability to say "no" is very important and is a key to success.
d. It's important to plan out each day, taking into account at least an hour's worth of
distractions.

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Referencing Article-

Organizing a work event has become an effortless task with a few clicks on a computer.
Sending out a group email to the employees of a company is a quick and effective way to
assure that everybody is informed. Knowing the number of participants is another aspect made
simpler by providing information on the email. To get an accurate headcount, the organizer
only needs to ask everybody to respond with a simple yes or no. Organizing an event this way
rules out the possible confusion that can be created from posting a flier at the workplace, being
unaware of who has read it, and the problems related with keeping track of who would like to
attend it.

According to the article, what problems are averted by using email instead of posting a flier in
the office?

Select one:
a. By using email, less paper is used and wasted.
b. Paper fliers are limited and boring while an email can have multimedia files to make the
event more interesting.
c. Email allows the person to respond anonymously instead of in person so they won't feel
pressured to say yes.
d. It cuts down on confusion and problems associated with keeping track of people who want
to attend.
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Interpreting Sentences-

Determine whether the following statement is fact or opinion.

This book appears to be new.

Select one:
a. Fact
b. Opinion

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Following Directions-

Attn: Building C6 Employees

Memo from the Technical Department

Some changes have been made to the network and the all computers over the weekend, so
the employees are requested to re-establish a connection to the closest printer location. In
order to re-install the printer, go to the Windows Control Panel and Add Printers. From here,
the Add a New Printer wizard will be visible and the appropriate option can be chosen from the
list of networked printers. The name of the printer nearest to you, can be located at the top left
corner of the printer. The printer number is a series of 8 letters followed by 2 digits. To add a
new printer, select the printer that matches the manner of letters and digits. Once this is done,
a printing test should be done to make sure everything works. Please call Mr. Avant at 1212,
and leave a message for any further assistance. Each case will be addressed by him in order
of the receipt and he will close each case by the end of day.

Technical Department
According to the memo, who should you contact if you are having trouble connecting to the
printer and how should you make contact?

Select one:
a. Dial extension 1212 and leave a message for Mr. Avant.
b. If one printer fails to work, try adding a different one. If that does not work, contact Mr. Avant
by emailing him.
c. You have to email the Technical Department and someone there will fix it.
d. You should grab whoever is nearby and hope that person can figure it out for you.

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Interpreting Sentences-

Determine whether the following statement is fact or opinion.

Orange trees produce oranges.

Select one:
a. Fact
b. Opinion

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Intent of Memo-

Internal Memo
Attn: Employees
The policy of handling holiday requests has been changed. Earlier, the employees could
submit vacation days directly to the manager for approval. Now, the employees can submit the
requests to their manager and the location manager. This measure is to ensure that all the
levels of management are aware of the employee’s absence as this has caused problems in
the past. Also, please the project due dates should be kept in mind when scheduling time off.

What is the purpose of this memo?

Select one:
a. The purpose is to inform employees of a policy change.
b. The purpose is to encourage employees to take fewer vacation days.
c. The purpose is to reprimand employees for taking advantage of the previous vacation
policy.
d. The purpose is to let branch managers know that they will now be in charge of approving an
employee's vacation time.

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Main Idea -

A lot of people believe that keeping plants in the office is a great way to make an office setting
feel more personal. Keeping a small plant at the workstation, like a Snake Plant or an African
Violet, can be uplifting, but looking after them requires some know-how of gardening. Apart
from obvious requirements, like watering the plant and trimming the dry leaves, there are other
necessary actions one should take to make sure the plant stays healthy. For example, using a
small quantity of time-release fertilizer is a good way to retain nutrients in the soil. It's also a
good idea to dust the plant periodically to let it breathe. If there is no breeze, a layer of dust will
build up on the leaves in no time. Another point to observe is the amount of sunlight your
workstation receives. If you receive little or no sun, you should get a plant that can survive and
grow with minimal natural light. Taking care of a plant can be very fulfilling and a worthwhile act
to keep some natural beauty at work.

What is this article about?

Select one:
a. This article is about why it's not a good idea to have plants in the office.
b. This article is about planting a garden and what soil is best to use.
c. This article is about taking care of plants in an office environment.
d. This article is about making employees comfortable in the work place.

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Interpreting Sentences-
Determine whether the following statement is fact or opinion.

The batsmen hit a six, right out of the stadium.

Select one:
a. Opinion
b. Fact

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Reading Comprehension-

Attn: Building C6 Employees

Memo from the Technical Department

Some changes have been made to the network and the all computers over the weekend, so
the employees are requested to re-establish a connection to the closest printer location. In
order to re-install the printer, go to the Windows Control Panel and Add Printers. From here,
the Add a New Printer wizard will be visible and the appropriate option can be chosen from the
list of networked printers. The name of the printer nearest to you, can be located at the top left
corner of the printer. The printer number is a series of 8 letters followed by 2 digits. To add a
new printer, select the printer that matches the manner of letters and digits. Once this is done,
a printing test should be done to make sure everything works. Please call Mr. Avant at 1212,
and leave a message for any further assistance. Each case will be addressed by him in order
of the receipt and he will close each case by the end of day.

Technical Department
Who is this memo intended for?
Select one:
a. managers at the corporate office
b. employees in building C6
c. all employees, including Tech personnel
d. only the North American branches
e. There is no indication for whom this memo is intended.

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Cogent-

Use the context of the sentence to determine the best antonym or opposite for the bolded
word.

The prosecutor was surprised and peered over the top of his briefcase to look at the jury for
how cogent the Public Defender's argument was. The argument the Public Defender
presented was so powerful in fact, it seemed that the jury had made up their minds in advance.

Select one:
a. dynamic
b. flashy
c. unconvincing
d. persuasive

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Referencing Letter-

Hi Everyone,

The company excursion is around the corner and here are the recommendations as promised.
People will come from different areas, so the start point will be the office building so that
everyone can reach the resort without any hassles. However, if you face any problems, you
can always call me. Rather than trying to remember a new number, you could dial my office
extension. I will make sure the calls are forwarded to my cell phone before I leave work on
Friday evening. Catering for the trip is being fully taken care of by the company so there is no
need to carry any eatables. But if you still want to impress us with your cooking skills, please
get whatever you want to. But most importantly, don’t forget to have fun.

Directions:

- Turn left out of the office gate onto the Blue Lane.
- Go through the first traffic light and make a right to get on MG road
Follow MG road for about eight kilometers.
- Just after an enormous Gandhi Statue, make a right onto Wild Spring resort.
- Wild Spring Resort is a half kilometer ahead on this road.

If you happen to overshoot the Wild Spring Resort, you can take the next right and circle back
around to MG Road. You know you have gone too far if you pass Hotel Lake View. Hope to
see you at the Resort!

Miranda

According to the letter, if someone gets lost, how should they contact Miranda for directions?

Select one:
a. They can call her cell phone and she will give them directions.
b. They should call her office extension.
c. They can stop at the Hotel Lake View and ask for directions if they need to.
d. She cannot be contacted. They need to get back on MG Road and backtrack.

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Referencing Letter-

Hi Everyone,
The company excursion is round the corner and here are the recommendations as promised.
People will come from different areas, so the point for commencing will be the office building.
So that everyone can reach the resort without any hassles. However, if you face any problems,
you can always call me. Rather than having to remember a new number, you can dial my office
extension. Before I leave work on Friday, I will make sure the calls are forwarded to my cell
phone. Catering for the trip is being fully taken care of by the company, so there is no need to
carry any eatables. But if you still want to impress us with your cooking skills, please get
whatever you want to. But most importantly, don’t forget to have fun.

Directions:

- Turn left out of the office gate onto the Blue Lane.
- Go through the first traffic light and make a right on highway
Follow highway for about eight miles.
- Just after an enormous Gandhi Statue, make a right onto Wild Spring resort.
- Wild Spring Resort is a half kilometer ahead on this road.

If you happen to overshoot the Wild Spring Resort, you can take the next right and circle back
around to Ridge Road. You know you have gone too far if you pass the Hotel Decent. Hope to
see you at the Resort!

Miranda

According to the letter, how do you know you should prepare to turn onto Wild Spring Resort?

Select one:
a. Once you see Hotel Lake View, you should make the next left.
b. There will be a Gandhi Statue right before Wild Spring Resort.
c. You must pay attention to your mileage and turn after exactly eight kilometers.
d. There is no indication and you just need to look for a road sign.

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Applying Information-

Attn: Building C6 Employees

Memo from the Technical Department

Some changes have been made to the network and the all computers over the weekend, so
the employees are requested to re-establish a connection to the closest printer location. In
order to re-install the printer, go to the Windows Control Panel and Add Printers. From here,
the Add a New Printer wizard will be visible and the appropriate option can be chosen from the
list of networked printers. The name of the printer nearest to you, can be located at the top left
corner of the printer. The printer number is a series of 8 letters followed by 2 digits. To add a
new printer, select the printer that matches the manner of letters and digits. Once this is done,
a printing test should be done to make sure everything works. Please call Mr. Avant at 1212,
and leave a message for any further assistance. Each case will be addressed by him in order
of the receipt and he will close each case by the end of day.

Technical Department

According to the memo, is this a possible printer name?

Kngrxcer-G6

Select one:
a. Yes, it could be the name of a printer.
b. No, the article does not indicate how the printers are named.
c. No, the printer name is not in the correct format.

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Determining Directions-

Attn: Building C6 Employees

Memo from the Technical Department

Some changes have been made to the network and all the computers over the weekend, so
the employees are requested to re-establish a connection to the closest printer location. In
order to re-install the printer, go to the Windows Control Panel and Add Printers. From here,
the Add a New Printer wizard will be visible and the appropriate option can be chosen from the
list of networked printers. The name of the printer nearest to you can be located at the top left
corner of the printer. The printer number is a series of 8 letters followed by 2 digits. To add a
new printer, select the printer that matches the format of letters and digits. Once this is done, a
printing test should be done to make sure everything works. Please call Mr. Avant at 1212, and
leave a message for any further assistance. Each case will be addressed by him in the order
received and he will close each case by the end of day.

Technical Department
According to this memo, what steps should you take to connect your computer to a printer?
Select one:
a. Open the Windows Control Panel, and then Add Printer. Use the Add a New Printer wizard
and once your computer is connected, perform a test print to verify it works.
b. Open the Windows Control Panel, and then Add Printer. If you do not see your printer listed,
double check the code on the printer closest to you. If you still cannot find the correct printer
name on the list, connect to a different one. Mr. Avant will be able to fix it later.
c. Open the Windows Control Panel, and then Add Printer. The last step is to choose the
appropriate printer from the list of available printers.
d. Open the Windows Control Panel, and then Add Printer. After this, try printing out a test
page to make sure everything is connected properly.

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Referencing Article-

A lot of people believe that keeping plants in the office is a great way to make an office setting
feel more personal. Keeping a small plant at the workstation, like a Snake Plant or an African
Violet, can be uplifting, but looking after them requires some know-how of gardening. Apart
from obvious requirements, like watering the plant and trimming the dry leaves, there are other
necessary actions one should take to make sure the plant stays healthy. For example, using a
small quantity of time-release fertilizer is a good way to retain nutrients in the soil. It's also a
good idea to dust the plant periodically to let it breathe. If there is no breeze, a layer of dust will
build up on the leaves in no time. Another point to observe is the amount of sunlight your
workstation receives. If you receive little or no sun, you should get a plant that can survive and
grow with minimal natural light. Taking care of a plant can be very fulfilling and a worthwhile act
to keep some natural beauty at work.

According to the article, why does an office plant need to be dusted?

Select one:
a. It needs to be dusted so the plant can receive direct sunlight.
b. It needs to be dusted because a sudden breeze could blow that dust around the office.
c. It needs to be dusted because it would be unhealthy for you to breathe in dust.
d. It needs to be dusted because the dust can keep the leaves from breathing properly.

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Referencing Letter-

Hi Suzan,

I wanted to check a few things with you. First, did you get a chance to make copies of the
presentation to hand out? If you still haven’t made the copies, I request you to change the color
from light blue to golden. It is not an important change, but I think it would suit better to the
slides we are presenting. Second, did you get a response from Tom about the meeting? I was
informed that he is scheduled to go on a holiday during this time, but he is trying to reschedule
it. He is vital to the successful completion of this project, so it would be good for him to be
there. The last point I want to bring up is related to the new copier in the office. We still have
the unused cartridges from the discarded copier and they are taking up a lot of space in the
conference room. We will move them to the storage room outside Manny's office in case
anybody needs to find them. Request you to get back to me about the presentation when you
have the time. Thanks.

Emmet

Based on Emmet's letter, which one of these statements is FALSE?

Select one:
a. All of the above statements are true.
b. Emmet is waiting to hear back from Suzan concerning the presentation.
c. If Tom is unable to attend the meeting, it will have to be postponed.
d. Emmet only wants the handout changed if Suzan has not made any copies yet.

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Passage Audience-

Internal Memo
Attn: Employees

The policy of handling holiday requests has been changed. Earlier, the employees could
submit vacation days directly to the manager for approval. Now, the employees can submit the
requests to their manager and the location manager. This measure is to ensure that all the
levels of management are aware of the employee’s absence as this has caused problems in
the past. Also, please the project due dates should be kept in mind when scheduling time off.

Who is this memo intended for?

Select one:
a. Public Display
b. Employees
c. Managers
d. Human Resources

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Intent of Letter-

Hi Suzan,

I wanted to check a few things with you. First, did you get a chance to make copies of the
presentation to hand out? If you still haven’t made the copies, I request you to change the color
from light blue to golden. It is not an important change, but I think it would suit better to the
slides we are presenting. Second, did you get a response from Tom about the meeting? I was
informed that he is scheduled to go on a holiday during this time, but he is trying to reschedule
it. He is vital to the successful completion of this project, so it would be good for him to be
there. The last point I want to bring up is related to the new copier in the office. We still have
the unused cartridges from the discarded copier and they are taking up a lot of space in the
conference room. We will move them to the storage room outside Manny's office in case
anybody needs to find them. Request you to get back to me about the presentation when you
have the time.

Thanks.
Emmet

In this letter, what questions does Emmet have for Suzan?

Select one:
a. Emmet wants to know where to place the unused ink cartridges, and if the copies of the
presentation have been done in light blue or golden.
b. Emmet wants to know if Tom has rescheduled his vacation, and if there is any ink in the
new copier.
c. Emmet wants to know what color the presentation copies are, and if Tom is away on
vacation.
d. Emmet wants to know if Suzan has made copies of the presentation yet, and if Tom will be
able to attend the meeting.

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Determining Passage Title-

A lot of people believe that keeping plants in the office is a great way to make an office setting
feel more personal. Keeping a small plant at the workstation, like a Snake Plant or an African
Violet, can be uplifting, but looking after them requires some know-how of gardening. Apart
from obvious requirements, like watering the plant and trimming the dry leaves, there are other
necessary actions one should take to make sure the plant stays healthy. For example, using a
small quantity of time-release fertilizer is a good way to retain nutrients in the soil. It's also a
good idea to dust the plant periodically to let it breathe. If there is no breeze, a layer of dust will
build up on the leaves in no time. Another point to observe is the amount of sunlight your
workstation receives. If you receive little or no sun, you should get a plant that can survive and
grow with minimal natural light. Taking care of a plant can be very fulfilling and a worthwhile act
to keep some natural beauty at work.

Which of these titles best fits this article?

Select one:
a. Keeping Your Co-Workers Happy
b. Improving Office Décor
c. Gardening Tips for Office Plants
d. The Deadly Effects of Dust on Plants