Professional Documents
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Juliani - 3EA32 - Vclass 6
Juliani - 3EA32 - Vclass 6
Binaman Sejahtera 22
Purchase Departement
PT Indah Permata 75
Irian Jaya.
We are sorry to learn from your letter of 15 January that some of the dictionaries supplied to the above order were
damaged when they reached you. We will certainly replace them and hope replacement can be sent today by
parcel post.
In spite of the care we took in packing dictionaries sent by carrier, we still got some reports of damage from our
customers. We had tried to do our best to avoid further inconvenience to our customers, as well as expense to
ourselves.
We regret the need for you to write to us and hope the steps we have taken will ensure the safe arrival of all your
orders with us in future
Yours Sincerely,
Juliani
Marketing Manager