Organization structure of a typical airline

 a functional organizational structure, in that management is

organized from the top down, more or less resembling a pyramid.
 with airline departments or divisions based on the different
functions of the company.
 Typically, airlines have a president or CEO reporting to a board of
directors, with executives below for the different divisions.
 A large airline with international flights and offices in multiple
companies, have eight C-level executives reporting to the CEO,
each with three to eight vice presidents below them.
 Organization structure of a typical airline

 Chief Human Resources Officer: personnel, human resources, training, administrative affairs

Chief Financial Officer: finance, accounting, purchasing

Chief Investment Officer: investment management, international relations, corporate innovation

Chief Development and IT Officer: customer solutions, IT strategy and governance, strategic projects

 Chief Flight Operations Officer: flight operations, cabin crews, operations control, crew planning

 Chief Commercial Officer: ground operations, regional flights, catering and inflight products

 Chief Marketing Officer: corporate marketing, corporate communications, marketing, domestic sales,
regional sales

 Chief Cargo Officer: cargo maintenance, cargo sales, cargo operations

 Organization structure of a typical airline

 Flight Dispatch: Responsible for preparing flight plans and requesting new flight slots from
air traffic control entities, like the FAA in North America and EUROCONTROL in Europe

 Aircraft Control: Responsible for managing aircraft and is the central coordinator in
operational controls

 Crew Control: Manages crew resources, monitors crew check-ins and check-outs and
updates crew rosters as needed

 Maintenance Services: Responsible for short-term maintenance scheduling and unplanned

service requirements

 Passenger Services: Responsible for ensuring that decisions and changes minimize any
impact on passengers
 Organization structure of a typical airline

Flight Dispatch: Responsible for preparing flight plans and requesting new flight slots from
air traffic control entities, like the FAA in North America and EUROCONTROL in Europe

Aircraft Control: Responsible for managing aircraft and is the central coordinator in
operational controls

Crew Control: Manages crew resources, monitors crew check-ins and check-outs and
updates crew rosters as needed

Maintenance Services: Responsible for short-term maintenance scheduling and

unplanned service requirements

Passenger Services: Responsible for ensuring that decisions and changes minimize any
impact on passengers