Chick-fil-A Mall Road FOH Pre-Closing Training Guide

Be Safe. Be Clean. Be Thorough. Page 1

Stations Timeline/Notes
1. Pre-closing should not start until 8:00 pm. 

2. Serving Guests is the top priority. Team Members need to balance between completing tasks in a timely manner and serving Guests according to the
Introductory Requirements Team Member guidelines.

3. Team Members should only begin and complete tasks according to their assigned station and should not perform tasks in other stations.  Only after all
Thoughts/ assignments in their station are complete can they help other stations.
Instructions
Key •Dishes taken back

•(#__) = Register number in lower right corner on POS

1. Time allotted is the allowance for the task to be completed, allowing time to serve Guests.  If there are no Guests to serve, most tasks should take no more
than 10 minutes allowing for a contingent of 5 extra minutes.

2. When consolidating tea urns, move tea from drive thru to the front counter and take the urn shelf above the coke tower in drive thru back to dishes.

Notes 3. When clocking out, Team Members should “turn in” their station assignment card to the Shift Whiz/Manager to sign off on completed tasks.

4. Shift Whiz: Count registers as they are pulled, or as people leave, rather than waiting until the end of the night to count them all at once.  This will help with
time management, office security, and restaurant security as well. The goal should be to get the cash into the Smartsafe as quickly as possible.

Station 1 - •8:00 p.m. - Break down and clean pop tower (Take rack back to dishes)

First Register •8:30 p.m.

8:15 - Fill ice bin [except on___]

•8:45 p.m. -- Clean

p.m. and sanitize counter & wipe down pop tower walls (all registers)

(#__) • Stock sauce & ketchup bin

Station 2 - •8:00 p.m. - Fill ice bin 2 & 3 [except on____]

•8:15 p.m.
8:10 - Stock all cups and lids (all registers)

Second •8:30 p.m. -- Sweep

p.m. & mop floor (front counter & drive-thru) 

Register (#__) •8:45 p.m. - Break down and

Stock sauce & ketchup bin 

• clean coke tower (take rack to dishes)

Station 3 - •8:00 p.m. - Change all trash cans (Front Counter & Drive-Thru); close cans designated by Shift Whiz/Manager

Third OR •8:45 p.m.

8:30 - Consolidate and break-down Sweet and Unsweet Tea urns 

Fourth •9:00 p.m. -- Clean,

p.m. sanitize and organize mobile counter

•9:45 p.m. - Wipe down register

Stock sauce & ketchup bin

Register (#__) • screens, registers, and credit card machines and stands on Front Counter (including catering)

Front & Mobile

Counter •8:00 p.m. - Consolidate and break-down Sweet Tea urn

•8:30 p.m.
8:15 - Collect and clean trays-ensure all logos of trays are facing the same direction, and if lined, the liners are facing the same direction as tray logos

•8:45 p.m. -- Clean

p.m. and sanitize hand sink; wipe down towel/soap/sanitizer dispensers 

Station 4 - •8:50 p.m. - Stock and

Clean sanitize back counter

Back Counter
•9:00 p.m. - T/TH/S ONLYcounter
front drink fridge

• - Break down and clean lemonade machines

T/TH/S ONLY - Swap out red trays under lemonade 

•9:15 p.m. - Stock black condiments, utensils, etc bins (if needed)

•9:30 p.m. - Break down and clean third coke tower (at register 4) (take rack to dishes)
Once all tasks are completed on this list help with any remaining tasks in Drive-Thru.
•8:00 p.m. - Stock condiments, utensils, etc bins

Station 5 -
•8:15 p.m. - M/W/F ONLY - Refill lemonade machine (if needed)

•8:30 p.m. - Stock bags - paper, salad & shopping

Bagging •8:45 p.m. - Clean and sanitize secondary & top-primary food chutes

This may change depending on when the kitchen closes secondary; please communicate with the BOH Manager.
•9:00 p.m. - Clean and sanitize bagging counter (Front Counter & Drive-thru)

•9:30 p.m. - Prepare 12-qts for Ice Dream Machine

 Chick-fil-A Mall Road FOH Pre-Closing Training Guide
Be Safe. Be Clean. Be Thorough. Page 2

Stations Timeline/Notes
In between tasks help headset area if needed.
• 8:00 p.m. - Stock sauces & ketchup bins 
• 8:15 p.m. - Stock napkins, utensils, salad condiments, etc.
• 8:30 p.m. - Stock drink carriers 
• 8:45 p.m. - Clean and Sanitize window sill and counter 
• 9:00 p.m. - Stock bags - paper, salad & shopping

• 9:45 p.m. - Wipe down register screen, register, and credit terminal at window

•8:00 p.m. - Clean and sanitize dump sink; wipe down towel dispenser

•8:10 p.m.
8:05 - Ensure all coffee pots have been tabbed and wiped down (notify Shift Whiz if not)

•8:30 p.m. --
Clean and sanitize coffee pot holder and coffee brewer

p.m.
• M/W/F ONLY - Break down and clean DIET Lemonade machine

T/TH/S ONLY - Break down and clean BOTH Lemonade machines

M/W/F ONLY - Swap out red trays under lemonade 

•8:45 p.m. - Fill ice bin [except on___]

•9:00 p.m. - Clean and sanitize counter 

•9:05 p.m. - Fill lid holders and stock cubby 

•9:10 p.m. - Stock medium cup cubby 

•9:15 p.m. - Stock cups 

Drive Thru •9:30 p.m. - Stock headset drink fridge 

•9:45 p.m. - Wipe down register screens, register, and credit terminal
In between tasks help headset area if needed. 
• 8:00 p.m. - Take all small dishes (Front Counter and Drive Thru) back 

-Ice Dream drip trays

-Lemonade drip trays 

-Tea drip trays 

-Lemon/Cherry bins

-Coke tower racks 

• 8:15 p.m. - Clean and sanitize dispensing pipe inside of the ice machine 

• 8:30 p.m. - Dump out and take one tea brewer bucket to dishes

-Clean and sanitize brewer and stand

• 8:35 p.m. - Stock cups and lids (styrofoam, clear, flat & dome)

• 8:45 p.m. - Stock desserts fridge

• 9:00 p.m. - Wipe down exterior of ice dream machine

• 9:15 p.m. - Wipe down exterior of ice machine 

• 9:30 p.m. - Dazzle all stainless steel doors 

-Fridges (Front Counter and Drive-Thru) 

-Front and back of swinging door to BOH

• 9:45 p.m - Dump and take second tea brewer bucket to dishes

-Clean and sanitize brewer and stand

 Chick-fil-A Mall Road FOH Pre-Closing Training Guide
Be Safe. Be Clean. Be Thorough. Page 3

Station Map

Station Map