1/21/2021

Job
Satisfaction

Chapter 4
Presented by Dr. Chau Ly
Jan 2021

Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

Class Agenda

• Job satisfaction defined

• Value-percept theory
• Job characteristics theory
• Mood and emotions
• How important is job satisfaction?
• Application
๏ Tracking satisfaction levels

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4-3

Why Are Some Employees

More Satisfied than Others?

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Job Satisfaction

• A pleasurable emotional state resulting

from the appraisal of one’s job or job
experiences
๏ It is based on both cognition (calculated
opinions of your job) and affect (emotional
reactions to your job)
๏ Affect colors cognition, and vice-versa

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Job Satisfaction

• What kinds of things do you value in a job-

-what is it that makes you satisfied?

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Value-Percept
Theory

• Does your job supply

what you value?
๏ Dissatisfaction = (Vwant-
Vhave) x (Vimportance)

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Value-Percept
Theory

• Does your job supply

what you value?
๏ Dissatisfaction = (Vwant-
Vhave) x (Vimportance)

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Value-Percept Theory

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Value-Percept Theory

• OB on Screen: Burn
๏ What values might a
firefighter’s job supply?
๏ What values would
seem to be missing in
the job?

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The Work Itself

• Job Characteristics Theory

๏ Jobs are more intrinsically enjoyable when work tasks are
challenging and fulfilling
๏ Five “core job characteristics” combine to make some
jobs more rewarding than others

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Job Characteristics
Theory

• Core job characteristics

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Growth Need Strength

1 2 3 4 5 6 7
WOULD LIKE WOULD LIKE WOULD
LIKE
HAVING A HAVING A HAVING A
LOW-MEDIUM HIGH VERY HIGH
AMOUNT AMOUNT AMOUNT

1. Stimulating and challenging work. __________

2. Chances to exercise independent thought and action in my job. __________
3. Opportunities to learn new things from my work. __________
4. Opportunities to be creative and imaginative in my work. __________
5. Opportunities for personal growth and development in my job. __________
6. A sense of worthwhile accomplishment in my work. __________

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Job Characteristics Theory

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150
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Job Characteristics Theory

• Exercise: Job Satisfaction across Jobs

๏ Come to consensus on an SPS for:

๏ A third grade public schoolteacher

๏ A standup comedian

๏ A computer programmer (who replaces “98”

with “1998” in computer code)

๏ A president of the United States

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Mood and Emotions

• Even the most satisfied employees aren’t

satisfied every minute of every day
• Satisfaction levels wax and wane as a
function of mood and emotions

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Mood and Emotions

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Mood and Emotions

• Affective events theory

๏ Specific events trigger
discrete emotions during
the course of the work
day

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Mood and Emotions

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Mood and Emotions

• Feeling vs. showing

๏ Emotional labor

๏ Emotional contagion

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Emotional Labor

1 2 3 4 5
STRONGLY DISAGREE NEUTRAL AGREE STRONGLY
DISAGREE AGREE

My job requires me to:

1. Resist expressing my true feelings. __________
2. Pretend to have emotions that I don’t really have. __________
3. Hide my true feelings about a situation. __________
4. Make an effort to actually feel the emotions I must display to others. __________
5. Try to actually experience the emotions that I must show. __________
6. Really try to feel the emotions that I have to show on my job. __________

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Why Are Some Employees

More Satisfied than Others?

4-23

Why Are Some Employees

More Satisfied than Others?

Satisfaction w/ Work Itself

Satisfaction w/ Work Itself

Supervision Satisfaction
Supervisor Satisfaction
Coworker Satisfaction
Coworker Satisfaction

Pay Satisfaction
Pay Satisfaction

Promotion Satisfaction
Promotion Satisfaction

Mood and Emotions

Mood and Emotions

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4-25

How Important is Job Satisfaction?

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Application

• Tracking satisfaction
๏ Job Descriptive Index

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Best Practices: Zappos

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Best Practices: Zappos

Full-time life coach,

with red velvet
throne
“Create fun and a
little weirdness.”
The Offer

Encouraged to use
imagination during
service calls

Interview questions
focus on
positivity
Managers spend #6 on “100 Best to
time with employees Work For” list
outside work hours

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Next Time

• Stress
๏ Chapter 5

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