3

Jakob’s Heuristic

User Control
and Freedom
Definition Users often perform
actions by mistake. They need a
clearly marked "emergency exit"
to leave the unwanted action
without having to go through an 1
extended process.

When it's easy for ∙ Tip: Support Undo 1 Exit sign

people to back out and Redo. Digital spaces need quick “emergency”
of a process or undo exits, just like physical spaces do.
∙ Tip: Show a clear way to
an action, it fosters
exit the current interaction, 2 Undo and redo
a sense of freedom
like a "Cancel" button. These functions give users freedom
and confidence.
because they don’t have worry about their
∙ Tip: Make sure the exit actions — everything is easily reversible.
Exits allow users to is clearly labeled and
remain in control of discoverable. 3 Cancel button
the system and Users shouldn’t have to commit to a
avoid getting stuck process once it’s started — they should
and feeling be able to easily cancel and abandon.
frustrated.

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2 Undo Redo 3

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Cancel

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