BA 225: HUMAN RESOURCE MANAGEMENT

Asynchronous class activity

Topic: giving feedback using “I” statement (Performance Management)

Overview: Employees want feedback. They want an honest assessment of their behavior to
help them improve their work. They know that if they listen to, and take action on, clear and
constructive feedback, their overall performance will improve.

It is important to give feedback to employees, our colleagues, managers, or to anyone we

interact or work with. Even with our personal lives, we can give feedback. Providing feedback
that gets results isn’t as difficult or painful as you think. Powerful feedback leads to positive
experience that motivates people to reach higher.

One technique we use for feedbacking or in engaging in any conversations is “I” message. An
“I” message or “I” statement is a style of communication that focuses on the feelings
or beliefs of the speaker rather than thoughts and characteristics that the speaker
attributes to the listener. For example, a person might say to his or her partner, “I feel
abandoned and worried when you consistently come home late without calling” instead of
demanding, “Why are you never home on time?” from above example, you may use below
guide: example if I’m mad at my team member for her tardiness for the last 2 weeks, using
the “I” statement, I could tell him/her like: I feel worried for your attendance record for
the last 2 weeks, and my fear is that we may not be able to receive our group attendance
incentive, what I need from you is a recommitment that moving forward you will report to
work on time. You may include your fear if he/she continue to do the action/behavior that
is making you feel a certain way, and end with what you need from that person.
Exercise:

As an exercise, I want you to create your “I” message under below situations:

1) You wanted to be listened to by your parents when you make decisions and suggestions
on matters that you are affected like choosing of courses and your career path but
frequently you are not being listened to. What will you say to your parents?

2) Officemate seems to be complacent with work which results to backlogs and some tasks
being redistributed or designated to you for assistance. What will you say to your
officemate?

3) During an office meeting, decisions on increasing your sales targets/quota have been
shared by your supervisor and that is effective next month, seems like you have no
enough timeline to prepare for this. What will you say to your manager?

4) You had an argument with a close friend of yours because for two consecutive years,
she has never been present on your important occasions or celebrations like graduation
and birthdays, what will you tell him/her?

5) You became angry with your sister/brother for always borrowing your favorite
clothes without informing or asking for your permission, and when it is returned,
there are some stains, what will you tell him/her?

Kindly upload your output within the day.