CBCS Fundamentals of Hospitality Industry

Syllabus

1. Introduction to Tourism and Hospitality Industry

Tourism Industry
History of hotel industry
Major hospitality players globally
2. Hospitality Industry Structure
Star categories
Full service; semi service; low service hotels
Location: Downtown; airport; resorts; boat etc
3. Departments; Functions
All department so the hotels with their functions
4. Characteristics of Service and Hospitality Industry.
Unique characteristics that differentiates service industry from manufacturing
industry
5. Customer Expectations and Service Quality
Servqual model dimensions
Closing the gaps
Service recovery
Service design and blue printing
Fai safe and zero defect planning
6. Standardization
Advantages and disadvantages
Customization
Mcdonaldization
7. Future Trends and Challenges
8. Management in Hospitality Industry – Environment Management
Impact of hospitality and tourism on environment
Practices that can help improve environment
9. Hospitality law
Hotel Licenses
10. Experiential learning
a. Visit to a hotel
b. Bakery demo
c. Table etiquettes
d. Nutrition and food
e. Vedic cuisine demo