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The Role of Media Critics in the Cultural Industries

Article  in  International Journal of Arts Management · January 2006

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M ARKET RESEARCH

The Role of Media Critics


in the Cultural Industries
Stéphane Debenedetti

Introduction try and contemporaneous with the works they


critique.

B
oth managers and researchers in the Their complex links with creators and man-
cultural sector rely primarily on indica- agers upstream and with the public down-
tors of popular recognition to evaluate stream put critics at the centre of a system
the success of cultural goods. Numbers of tick- of material and symbolic relations that make
ets sold, box-office revenues, selling prices and them key actors in the cultural industries.
measures of satisfaction are accorded attention Yet research in management has struggled
at the expense of other forms of recognition to define the critic’s role in arts and enter-
such as recognition by peers or by experts (see tainment – for two principal reasons. First,
Allen and Lincoln, 2004). However, success in it tends to approach criticism in terms of its
the arts, both material and symbolic, is depen- impact on the public, without first looking at
dent as much on the artists themselves and on the critics themselves as distinct actors within
independent experts as on consumers (Joy and the cultural field: defining them, determining
Sherry, 2003). All three entities take part in a the issues that are at stake, and examining the
complex network of relations through which history of criticism and its various functions
fame, reputation and commercial success are and forms. Second, of the functions that arts
constructed. critics may fulfil, only their direct and short-
This paper considers one component of term economic impact on revenues or profits
the cultural “system” (Hirsch, 1972) or field has received any real attention in the manage-
(Scott, 1995), media critics. I analyse the ment literature.
critic’s positioning as a strategic intermediary A comprehensive analysis of media criti-
between artists, managers and the public. Like cism, examining its intrinsic characteristics, Stéphane Debenedetti
academics, who share their expert status, crit- how it functions and its relationship with is associate professor of
management at the Centre
ics can produce symbolic profit for artists and other actors in the cultural industries, would
de Recherche D.M.S.P
other arts professionals in the shape of fame, make a valuable contribution to the litera- (Unité Mixte de Recherche
reputation or legitimacy. But the critic’s role ture. This paper presents a multidisciplinary CNRS 7088), Université
does not end there. Unlike scholarly analysts synthesis of relevant works in the fields of Paris-Dauphine, France. His
of cultural goods, who have negligible com- management, economics, sociology and infor- research and teaching areas
are cultural management,
mercial impact (at least in the short term), mation sciences, centred on this singular actor
cultural practices and the
critics are integral to the economics of the cul- in the cultural field. My objective is threefold: cinematic representation of
tural product, being part of the media indus- to define the characteristics of media criticism the business world.

30 INTERNATIONAL JOURNAL OF ARTS MANAGEMENT


(What is media criticism?), to analyse its func- market characterized by consumer uncertainty Acknowledgements
tioning (How do critics go about reviewing?) over the value of cultural goods and by the dif- I would like to
and to examine critics’ contribution to shap- ficulty of developing practical knowledge to thank Florence Caro,
ing the structure and dynamics of the cultural inform decision-making (each artistic creation Manuel Cartier,
field (What multiple roles does criticism play in being unique). Alain Debenedetti,
the cultural industries?). According to Shrum (1991), current criti- Fabrice Larceneux,
These three questions form the framework cal discourse typically includes three elements, Sophie Rieunier
of this paper. I conclude by proposing several corresponding closely to Hatchuel’s (1995) and the anonymous
possible avenues for future research. typology of influence: reviewers for their
constructive com-
– descriptive, informative elements that
ments.
are familiar or easily accessible to the public;
these correspond to “factual guidance” (who
What Is Media Criticism? did what, when, where, with whom, etc.)
Definition and Implications – analytical elements that supply an inter-
pretative context in which to understand the

I n this section I attempt to establish the fun-


damental characteristics of arts criticism.
The critic is defined as a journalist-informa-
work; “technical guidance” providing the
reader or listener with new ideas
– evaluative elements in the form of posi-
tion provider whose independence within the tive or negative judgements; these can be
cultural industries is open to question. understood as a form of “evaluative guidance”
(indicating the “right” way to judge the work).
This aspect of the review encourages the reader
The Critic as Independent Influencer or listener to cultivate an affective relationship
The word criticism comes from kritikos, to with the critic-journalist (as opposed to the
discern or judge, which is itself derived from reporter-journalist), which entails a degree of
krisis, a separation or rupture – “the critical trust (or at least the feeling of shared interests;
moment that decides the fate of a person or Hatchuel, 1995) – together, of course, with the
thing” (Creton, 2000, p. 30; my translation). risk of antipathy (Wyatt and Badger, 1990).
It was not until the 17th century that arts When considering critics as information
criticism acquired its contemporary meaning providers, we usually distinguish between
of evaluating creative works at the aesthetic aestheticians – scholarly or academic crit-
and philosophical levels (Sgard, 1994). Today, ics – and media critics. Whereas aestheticians
arts criticism is defined as the art of judging draw their references from history, media crit-
creative works or, more specifically in refer- ics are firmly rooted in the present, and are
ence to media criticism, as a form of evalua- constrained by publication deadlines. Because
tive journalism that both informs about and the review is released almost simultaneously
evaluates a work (Wyatt and Badger, 1990). with the cultural good, the critic-journalist,
In terms of management, the critic is viewed unlike the aesthetician,1 participates directly
more as a special provider of information in a in the economic fate of the product. While

ABSTRACT This paper explores the role of critics in the cultural industries through a multidisciplinary literature review.
By synthesizing works in the fields of management, economics, sociology and information sciences, the author
raises three issues. He begins with a short discussion of the nature of media criticism and its relationship to the
cultural industries. He then tackles the question of how critical discourse is constructed: how do critics evalu-
ate cultural products, knowing that both the economic fate of the work and the critic’s professional legitimacy
depend on the evaluation? Lastly, he considers the multiple roles played by critics. The author explores how this
form of independent expertise plays a part in modelling the values and behaviours of different actors in the
cultural field. He concludes the literature review by proposing several avenues for future research.

KEYWORDS Media criticism, reviews, cultural industry, legitimacy, marketing

VOLUME 8, NUMBER 3 • SPRING 2006 31


they often draw from current theoretical ideas not been able to guarantee the independence
and transmit academic aesthetic ideas to the of their critics for long. The media’s growing
public (Becker, 1982), media critics have the preoccupation with economic concerns has
privilege – in the short term – of offering the led the public to doubt the authenticity of
first public analysis of a new work. In the reviews. The public recognizes that, in bowing
medium term, according to Janssen (1998), to market forces, critics can become victims of
the amount of interest that a work receives what Raymonde Moulin calls “moral devalu-
from critics is directly related to the number of ation” (Béra, 2003, p. 178). Some even argue
times it is reviewed when first released. Their that promotional material and criticism are
economic and symbolic functions, in the short distinguishable only by critics’ efforts to hide
and medium terms, establish critics as central the promotional function of their reviews
actors in the cultural industries. (Bourdieu and Delsaut, 1975). This compro-
Another fundamental characteristic of crit- mising on the part of critics may be seen as a
ics is their independence from the producers caution against the veneer of authenticity that
of cultural goods. Critics are expected to be critics bring to the commercial world so as to
free to choose which works to review and to ensure their viability (Boltanski and Chiapello,
evaluate them on the basis of merit. The critic 1999).
therefore has been seen as the “ideal-type” of This growing collusion of criticism with the
independent actor – resistant to all forms of market has led to three shifts in the nature and
economic, political and religious influence function of cultural reviews:
(Béra, 2003, p. 156). The authenticity of the – Less media space is being allotted to
review – and consequently the critic’s credibil- evaluative reviews (those that offer “techni-
ity and power – rest on this theoretical inde- cal” and “evaluative” guidance) and more to
pendence. those that simply provide information (enter-
tainment news and features, or “factual guid-
ance”). This phenomenon has been noted by
Criticism and Promotion both researchers and industry professionals
So, in theory, independent criticism is the (Inédits, 1997; Saltzman, 2002; Béra, 2003).
opposite of commercial promotion. Whereas – This phenomenon is accompanied by
marketers are employed by the producers of the emergence of what Creton (2000) calls
the cultural good, critics are not bound by any “promotional neo-criticism,” or the replace-
overt contractual relationship. But since their ment of traditional criticism by a simple para-
beginnings in the 17th century, media crit- phrasing of material supplied in press kits.
ics have increasingly been directly affected by – Finally, critics are now participating
commercial considerations, as the publishers of directly in promotional activities more than
their reviews must fulfil the needs of both their ever before. Quotes or snippets from their
public and their advertisers (the “double sale”; reviews are incorporated into publicity mate-
Béra, 2003). In order to maximize sales, the rial or on stickers affixed to the packaging of
media have always tried to minimize contro- cultural goods (Larceneux, 2001).2 Critics also
versy and fractious debate, and therefore have contribute to promotional products by writing

RÉSUMÉ L’article explore le rôle des critiques dans les industries culturelles par une analyse documentaire multidisciplinaire. En faisant
la synthèse de travaux dans les domaines du management, de l’économie, de la sociologie et des sciences de l’information,
l’auteur aborde trois sujets. Il commence par discuter brièvement de la nature de la critique dans les médias et de sa relation
avec les industries culturelles. Il examine ensuite la manière dont le discours critique est construit : comment les critiques
évaluent-ils les produits culturels, sachant qu’à la fois le sort économique de l’œuvre et leur légitimité professionnelle dépen-
dent de l’évaluation? Enfin, il considère les multiples rôles joués par les critiques. L’auteur cherche à déterminer comment cette
forme de savoir-faire indépendant joue un rôle dans le modelage des valeurs et des comportements de différents acteurs dans
le domaine culturel. Il termine son analyse documentaire en proposant plusieurs voies pour la recherche future.

MOTS CLÉS Critique dans les médias, analyses documentaires, industrie culturelle, légitimité, marketing

32 INTERNATIONAL JOURNAL OF ARTS MANAGEMENT


features about artists currently in the spotlight form a relational network in which each indi-
– and in such cases it would not be in their vidual unit exists only in relation to the other
interests to judge the artistic works severely. units.
This commercial compromising has not, I will first explore the widely accepted
however, killed legitimate criticism. As Béra theory of critical consensus and then question
(2003) notes, negative criticism – which is by it, giving consideration to critics’ distinction
definition not promotional – still exists, and strategies and the possibility of defining dis-
can even be used as a means of gaining vis- tinct segments within this network.
ibility in the mass media. Each cultural indus-
try (cinema, music, literature, comic books,
etc.) now has its own specialist publications,
Do Critics Agree? The Origins of
in which serious criticism is alive and well
Critical Consensus
(Heilbrun, 1997; Janssen, 1999). Most authors agree that there is solid con-
Let us now consider the production of criti- sensus within the field of arts criticism as to
cal discourse. How does the field of media crit- which works and artists are worthy of critical
icism function? What are the individual and attention (Allen and Lincoln, 2004; Bonus
collective issues at stake in the evaluation of and Ronte, 1997; Janssen, 1997, 1998, 1999;
cultural goods? Van Rees, 1983). For example, Janssen (1997)
notes that, despite the diversity of new titles
being published, literary critics focus on a very
small number of works, agreeing on which
The Field of Media Criticism: ones merit attention.
Collective Functioning and How to explain such consensus in a context
Individual Strategies of such numerous offerings and limited media
space? According to Janssen (1997, 1998,

C ritical reviews that appear concurrently


with the market release of the cultural
good can influence the product’s economic
1999), consensus derives from the fact that
the attention given to a work does not depend
purely on critics’ subjective recognition of its
success in the short term and its symbolic suc- artistic merits, but is also influenced by a col-
cess in the long term. Therefore, in order to lection of institutional factors. In the field of
understand the dynamics of the arts industry, literary criticism, Janssen found that the atten-
we have to examine the process of creating tion received by an author or publisher in the
arts criticism: How do critics go about review- past (in terms of number of reviews) is strongly
ing? The selections made by a critic are inher- and positively connected to the attention that a
ently related to the functioning of the field of new work by the same author or from the same
media criticism – a microcosm in which “the publisher will receive.3 Repeating past choices
effects of gossip, rumour and fad” reverberate and focusing on “sure bets” leads to reviewer
loudly (Serroy, 1994, p. 115; my translation). consensus and duplication. In explaining this
According to Bonus and Ronte (1997), critics phenomenon, most researchers reject the idea

RESUMEN Este artículo estudia el papel de la crítica en las industrias culturales a través de un análisis de la literatura de diversas discipli-
nas. A partir de la síntesis de trabajos en los campos de la gestión, la economía, la sociología y las ciencias de la información, el
autor plantea tres cuestiones. Comienza tratando brevemente la naturaleza de la crítica de medios y su relación con las industrias
culturales. A continuación se aboca a la cuestión de la construcción del discurso crítico: ¿cómo evalúan los críticos el producto
cultural, sabiendo que de esa evaluación depende tanto el destino económico del producto como la legitimidad profesional del
mismo crítico? Para finalizar, el autor considera los diversos papeles que desempeñan los críticos. El autor del trabajo observa
también de qué forma la participación de este conocimiento experto y externo contribuye a formar los valores y comportamientos
de los distintos actores en el ámbito cultural. Su análisis de la literatura concluye con una propuesta de diferentes caminos para
las investigaciones futuras.

PALABRAS CLAVE Crítica de medios, críticas, industria cultural, legitimidad, márketing

VOLUME 8, NUMBER 3 • SPRING 2006 33


that critics share a common expertise that Critical Discord? Disagreement
lends consistency to their judgements, argu- Strategies and Segmentation of
ing instead that critical consensus is explained Critical Offerings
primarily in terms of critical legitimacy. Each
critical affirmation is at once an acknowledge- As we have seen, most of the research in this
ment of the legitimacy of the work as a subject area has focused on consensus. But do critics
of discourse and an acknowledgement of the actually seek to align their judgements with
critic’s own legitimacy as a judge. But critical those of their peers? According to De Nooy
discourse alone is not enough to affirm one’s (1999), critics take two different approaches:
legitimacy; critics must also gain the approval agreement strategies and disagreement strate-
of their peers. It is for this reason that critics gies. In their evaluations they aim not only to
keep up with their colleagues’ reviews. They inform readers, but also to address artists and
can test the quality of their own reviews only other critics – by expressing feelings of affilia-
by comparing their arguments to those of other tion, deference or scorn. In so doing, they help
experts (Janssen, 1997; Van Rees, 1983). In to define or redefine the internal structure of
doing so, according to Louette (1994), critics the field of media criticism.
“cripple themselves through reciprocal super- Disagreement strategies seem to be the mark
vision,” leading to standardization of opinions of “superstar” critics. Some critics gain a higher
(p. 47; my translation). By considering the level of legitimacy than others by identifying
assessments of their peers, furthermore, critics a particular artist as the leader of an identifi-
reduce their uncertainty about which works able group (Wijnberg and Gemser, 2000), by
merit their attention and how they should acting as trailblazers, or by developing new
attend to these works. Thus critics are inclined perspectives that expand upon and refine the
to repeat their previous choices, limiting the evaluations of other experts (Janssen, 1997).
risk to their status as experts and reinforcing Because of her dominant position in the world
the public’s faith in the legitimacy of their pre- of film criticism in the United States in the
vious choices (Janssen, 1997). 1970s, Paul Kael exemplified the “superstar
In the normative approach, consensus is critic”: her three favourite films of 1976 won
explained slightly differently. Critics agree not so all of the New York Film Critics Circle and
much because they are monitoring each other, National Society of Film Critics awards that
but rather because they share certain restrictive year.4 When critics attain celebrity status they
aesthetic and ideological beliefs. According to are free to set themselves apart from their col-
Allen and Lincoln (2004), auteur theory – the leagues – for example, by taking an opposite
belief that a film should reflect its director’s per- view for the sheer pleasure of reaffirming their
sonal vision – is an example of such restrictive superior status (Farber, 1976).
schemas. Developed in France in the 1950s, The theory that critics seek consensus is
auteur theory has influenced the attention that also called into question by various works that
certain films receive throughout the world. attest to a high degree of segmentation among
Lastly, a more materialist vision of consen- critics. For instance, Chang’s (1975) quantita-
sus suggests that we should not underestimate tive study of New York film reviews – based
the power of the market to standardize critics’ on films released in 1972 – resulted in a three-
choices. The fast pace of today’s media indus- class typology of critics: elitist critics (those
try favours coverage of “events,” regardless published in The New Yorker, New York maga-
of their specific medium. Critics can also be zine, Esquire, etc.), auteurist critics (those who
influenced by explicit or implicit solicitation adhere to the French auteur theory) and, lastly,
from commercial interests – for example, in entertainer critics (those associated with tele-
the form of press passes or advertising con- vision or radio). Debenedetti and Larceneux
tracts (Béra, 2003; Cameron, 1995; Eliashberg (2000) similarly delineate three very different
and Shugan, 1997; Hirsch, 1972). types of film critic in France: elitist critics (elit-
Yet the findings of some studies indicate ist in their choices and in the severity of their
that a variety of critical voices and individual reviews), popular critics (those whose tastes
strategies can be found within the relational are closest to the tastes of the general public)
network of media criticism. and benevolent generalist critics (those who

34 INTERNATIONAL JOURNAL OF ARTS MANAGEMENT


give very positive reviews of a diverse range of – the critic – helps to shape the structure and
films).5 Finally, Zuckerman and Kim (2003) values of the field and the behaviours of the
argue that film critics fall into two categories other actors in the field. It looks at the dif-
on the basis of their preference for either major ferent roles that critical reviews can play from
studio films or independent films. the viewpoint of (1) the public, as consumers
In conclusion, we may wonder how to rec- of the cultural product; (2) the artists or those
oncile the search for consensus and for distinc- responsible for producing the cultural prod-
tion, for homogeneity and for segmentation, uct; (3) arts managers; and (4) the cultural
in the field of criticism. Yet these are not nec- field as a whole.
essarily contradictory qualities. Consider that:
– Homogeneity operates only within each
segment of critics – the segment being the base
Critics and the Public
of the relational network and constituting the Reviews can influence the fate of a cultural
reference group from which the opinion of product by shaping the public’s preferences.
each critic is formed. For the consumer, reviews can reduce the
– Distinction or discord strategies are fundamental uncertainty associated with an
employed primarily by the more legitimate experiential product, the quality of which
critics within each segment (the leaders within cannot be evaluated fully before purchase. In
the segment), who use them to reaffirm their a context in which the supply is large, time is
superior status. limited and markets are saturated with com-
– Critical attention (the number of reviews mercial messages, taking notice of reviews
that a work or an artist receives) is distinguish- reduces one’s risk of making a poor choice
able from critical evaluation (whether a review and simplifies the decision-making process
is positive or negative). Studies of consensus (Lampel and Shamsie, 2000). Numerous stud-
often deal with critical attention (Janssen’s ies, mostly in the field of cinema, have found
research is an example), while disagreement a positive correlation between critical evalua-
strategies and distinct segments are studied by tion and commercial performance (Basuroy,
considering the preferences that critics express. Chatterjee and Ravid, 2003; Jansen, 2005;
Critics can agree on what is worthy of their Lampel and Shamsie, 2000; Litman, 1983;
attention while at the same time reviewing the Litman and Kohl, 1989; Prag and Casavant,
work quite differently. 1994; Reddy, Swaminathan and Motley, 1998;
I should point out that the research I cite Sochay, 1994; Zuckerman and Kim, 2003)
in the field of media criticism concerns only and between critical evaluation and consumer
those critics who receive substantial extrinsic interest (Levin, Levin and Heath, 1997; Wyatt
compensation for their work (status, legiti- and Badger, 1984, 1990). The correlation is
macy or salary). Amateur critics and critics particularly strong for works that have weak
who do not conceal their promotional role do “signalling properties” for the general public6
not use those strategies that distinguish rela- (Lampel and Shamsie, 2000), low-budget
tional networks to which they belong only works (Basuroy, Chatterjee and Ravid, 2003;
marginally. Lampel and Shamsie, 2000; Levin, Levin and
Regardless of the theoretical issues involved Heath, 1997; Reinstein and Snyder, 2005) and
in its production, once it is published or dis- works that belong in unfamiliar genres (Desai
tributed a critical review becomes freely avail- and Basuroy, 2005).
able to the market. Let us now look at the ways The impact of a review also depends on
in which the cultural industries appropriate the critic’s social and cultural proximity to
this information and are influenced by it. the reader (Bourdieu, 19797), certain intrin-
sic characteristics of the review (distinction,
coherence, consensus, etc.; d’Astous and
Touil, 1999; d’Astous and Colbert, 2002), the
The Role of Media Critics medium (for example, some newspapers have
more influence than others; Larceneux, 2001;

T his section explores the processes by


which one actor in the cultural industries
Reddy, Swaminathan and Motley, 1998) and
the individual characteristics of the audience

VOLUME 8, NUMBER 3 • SPRING 2006 35


of the review. On this last point, studies sug- in effect ascribing it a specific genealogy and
gest that consumers do not all have the same assessing its relative contribution (variations
attitude towards criticism. It has been found on a theme, innovation in continuity, radical
that consumers who are more involved (CNC, novelty, etc.; Becker, 1982; Joy and Sherry,
1989, 1992; Vézina, 1997) or more expert 2003).
(d’Astous and Colbert, 2002) rely on reviews By revealing the quality of art works, criti-
more than most people do. cal consensus plays a role in establishing repu-
From the consumer’s point of view, a review tations – economists see this as accumulating a
is more than a decision-making tool. Reading, form of capital (Cameron, 1995). This process
watching or listening to a review can be a of reputation-building through criticism can
source of utility in itself (Cameron, 1995), ensure fame and posterity (in both the short
especially in relation to its intellectual and and the long term; Allen and Lincoln, 2004)
societal functions (Prédal, 2004). According and can also translate into marketable value, in
to Serge Kaganski (Les Inrockuptibles), criti- the form of increased demand or subsidies.8
cism “should serve to make us think, to make Therefore, the reputation that results from
us question. The important thing is debate media criticism can serve to motivate or dis-
and discussion, more than whether the critic courage both artists and artistic directors
likes a film or not” (Inédits, 1997). The review (Shrum, 1991). For example, the amount of
can serve as a point of reference in everyday encouragement that publishers give authors
conversation, not only on subjects relating to (on whom their publishing programs depend)
art, but also in discussions of societal problems is tied to the reviews the authors’ work has
(Shrum, 1991). An example is the debate over received in the past (Van Rees and Vermunt,
Roberto Benigni’s film Life Is Beautiful and
1996). Although critics can sometimes be
its depiction of concentration camps. This
harsh, they do nevertheless play a role in an
form of intellectual and social appropriation
artist’s success or failure. Because of their role
of reviews applies especially to consumers who
in discovering new talent and new aesthetics,
have a high level of cultural capital.
reviews can be seen as a research and develop-
Lastly, in the context of ostentatious con-
ment tool (Shrum, 1991; Cameron, 1995; Joy
sumption or “snob appeal,” knowledgeable
and Sherry, 2003).
and respected reviewers influence not only
Critics can also influence an artist’s career
consumer choices but also the discussions of
those who seek social distinction by appro- through their direct participation in institu-
priating their words (Belk, 1987; Cameron, tions on the cultural landscape such as regula-
1995). tory bodies and granting agencies. In France,
for example, Prédal (2004) notes that cinema
critics help to define school film programs, par-
Critics and Artists ticipate in the selection of films to be shown at
For artists and artistic directors, reviews can be festivals and take part in the selection of films
seen as short-term measures of artistic quality to be awarded the art et essai label.
that are important in establishing an artist’s In conclusion, artists and arts manag-
reputation. In describing this role, Allen and ers who seek scholarly or highbrow recogni-
Lincoln (2004) refer to critics as “reputational tion cannot afford to ignore critical opinion.
entrepreneurs” (p. 878). Critical approval serves to enhance an art-
Evaluating the quality of a work of art is a ist’s status not only among his or her peers,
complex process that relies on the assessments but also among patrons, experts, and public
of various experts in the cultural field (Bonus bodies and institutions. But within the largest
and Ronte, 1997). These experts, who include swath of the cultural industries, where popular
critics, have the competence to judge the value approval is far more important than scholarly
of the work, understood since the end of the recognition, critics play a less central role. A
19th century as its value in relation to art his- good review can enhance an artist’s reputation
tory (Mouraux and Sagot-Duvauroux, 1992; and a bad one can wound an artist’s pride,
Wijnberg and Gemser, 2000). Critics evaluate but the real impact of media criticism may be
a work of art by comparing it to past works, fairly limited.

36 INTERNATIONAL JOURNAL OF ARTS MANAGEMENT


Critics and Marketing advertising contracts with the affiliated media
outlet (Béra, 2003; Hirsch, 1972; Lovell,
From an arts management perspective, reviews 1997).
can serve as a form of independent advertising Criticism does not have the same com-
that is effective because it is perceived as objec- mercial importance for small, alternative
tive (Shrum, 1996). A positive review is the arts organizations as it does for mass enter-
equivalent of an advertisement (Hirsch, 1972). tainment companies. Because their promo-
In exchange for free publicity, cultural organi- tional budgets are limited and they cater to a
zations provide critics with free products and demanding public in terms of artistic quality,
services in the form of samples, screenings or alternative or avant-garde organizations might
visits. Even a negative review can contribute to rely heavily on critics to promote their less vis-
the artistic legitimization of a work by deem- ible works (Lampel and Shamsie, 2000). But
ing it a valid subject for discussion; authors in contrast to the mass entertainment market,
agree that media coverage can count as much where negative reviews can be drowned out
as the evaluation itself (Hirsch, 1972; Wyatt by an advertising campaign that presents
and Badger, 1990; Zuckerman and Kim, the work as not to be missed (Farber, 1976;
2003). As the artist Delacroix explained, “even Lampel and Shamsie, 2000), bad press in this
in hurting you they [critics] reveal to the world context can be deadly. Zuckerman and Kim’s
that you are alive; without them you would be theory (2003) is more complex. A film that is
insects snuffed out before reaching the light” reviewed mainly by specialized media devoted
(in a May 1829 article in La Revue de Paris, to independent cinema, they argue, is given
quoted in Majastre, 1994, p. 106; my transla- the status of “independent” (in contrast to the
tion). Hollywood blockbuster). While this can limit
In addition to constituting a form of direct the film’s success with the general public, it
publicity – sometimes purposely (Inédits, can serve to promote its distribution on the
1997) – reviews are frequently used as “raw art-house circuit.9
material” in advertising campaigns. We have Another potential function of critics is to
seen that critics’ comments and ratings are provide early market signals prior to distribu-
sometimes incorporated into promotional tion. Promoters can use critics’ reactions to
tools such as advertisements, labels and pack- previews, for example, to make commercial
aging (CDs, DVDs, books). In addition to decisions in terms of advertising directions, or
its potential influence on consumer decision- to estimate a product’s distribution network
making, the use of positive reviews is likely or order rates. In this role, the critic acts as
to enhance relations between critics and arts a “predictor” as opposed to as an “influencer”
organizations. A critic’s celebrity is acceler- (Eliashberg and Shugan, 1997; Farber, 1976;
ated every time he or she is quoted in this Van Rees and Vermunt, 1996).
way – which could well motivate critics to
produce favourable comments (Broydo, 1997;
Eliashberg and Shugan, 1997).
Critics and the Cultural Field
According to Becker (1982), the market- For the cultural industries, criticism serves
ing role is divided between sellers, who exhibit two functions: the “institutional regulation
the work, and critics, who supply the dis- of innovation” (Hirsh, 1972) and the artistic
cursive apparatus that justifies it and ensures legitimization of the field as a whole.
that it will be appreciated. For arts managers, Because it mediates between supply
the challenge lies in controlling the critic as and demand, within the “cultural indus-
an independent intermediary who can either try system,”10 arts criticism can be seen as
promote or hinder the distribution of their an institutionalized process in which experts
products to various audiences. That is why select among the works offered, or even as an
arts organizations sometimes resort to coer- organized filtration system that regulates the
cive methods to ensure the “collaboration” of influx of new products in a market saturated
critics: these methods range from the simple with prototypes (Hirsh, 1972; Wijnberg and
public reproach, to denying them access to Gemser, 2000). This selection process oper-
artists and products, to threatening to cancel ates, from creation to reception, via a series of

VOLUME 8, NUMBER 3 • SPRING 2006 37


filters that allow cultural works to be discov- “direction” and “master.” Baumann sees these
ered, then supported and finally presented to results as a reflection of cinema’s evolving role
the public. It is not only cultural organizations in the cultural hierarchy of the United States
that depend on these “gatekeepers,” but the during the late 1960s, a time when movies
cultural field as a whole (Hirsh, 1972). became a legitimate art form.13
The second role of critics at the level of the The pivotal role of criticism in legitimizing
cultural industries is associated with artistic artistic endeavours is not just symbolic: shifts
legitimization. Bourdieu (1971) argues that in the legitimacy of this cultural form have
the purpose of specialized criticism is to mea- economic and political consequences. For
sure the autonomy of a field – in other words, example, critics can help to defend the inter-
its cultural legitimacy. This dates back to the ests of a particular cultural sector or promote
19th century, when the process by which art an element of a national culture, both politi-
works were selected became dominated by cally and economically.
experts instead of by artists’ peers (Wijnberg
and Gemser, 2000). Since that time, for a
cultural form to achieve artistic recognition it
must be seen as possessing a certain aesthetic Some Avenues for Future Research
sophistication and its creators as being inspired
by a sort of inner truth rather than by practi-
cal considerations – “art for art’s sake” (Regev,
1994).
T his literature review has underlined the
centrality and complexity of the role that
critics play within the cultural field. I began
Anyone who has the ability to guarantee by examining the specific characteristics of this
that a cultural form meets these three require- singular actor, and then described the chang-
ments possesses considerable symbolic power. ing status of critical discourse, from the con-
Since the 1970s, cultural forms that had pre- ditions of its production to the various issues
viously been referred to as “popular” – espe- that result from its presence on the cultural
cially popular music and film – have benefited information market.
enormously from this kind of legitimization The findings of this review point to cer-
through criticism (Baumann, 2001, 2002; tain directions for future research. It is urgent
Heilbrun, 1997; Janssen, 1999; Regev, 1994). that we expand upon existing work on the
Janssen (1999) describes how “legitimate” art behaviour of critics: What criteria do critics
(theatre, classical music) had to increasingly use in selecting works to review? What factors
share its place in Dutch newspapers with new besides the aesthetic and artistic dimensions
artistic areas (popular music, literature and come into play when a critic evaluates a work?
film) during the 1970s and 1980s. A new arts In one approach to these topics, Debenedetti
hierarchy emerged, one that could be measured and Larceneux (1999), in a study of the French
by the proportion of editorial space devoted to cultural magazine Télérama, found that they
each art form.11 In the United States, Heilbrun could define the magazine’s cinematographic
(1997) made a similar observation when mea- preferences from objective characteristics of
suring the growth in the number of articles in the films it featured (genre, country of origin,
the New York Times covering “popular” cul- presence of a star, the number of cinemas in
ture against the number dedicated to “high” which the film is screened, etc.). They found
culture from 1988 to 1993. Baumann (2002) that Télérama preferred auteur films with
noted the same phenomenon when examining strong commercial potential. Hsu (2003),
the use of reviewer quotes in film advertise- in analysing the influence of critics’ evalu-
ments in the United States. Baumann studied ation standards in their selection of films to
2,326 film advertisements from 1935 to 1980. review, found that critics were more likely to
He found that the use of reviewer quotes select films from categories for which they had
increased steadily throughout the period, with already drawn up a coherent critical structure.
a spectacular 20% increase between 1965 and Finally, to better understand how critics make
1970, which has since stabilized.12 The period their choices and judgements also requires
of dramatically increased growth saw a cor- a typological approach to the field of media
responding increase in the use of terms like criticism.

38 INTERNATIONAL JOURNAL OF ARTS MANAGEMENT


In addition to studying critics’ behaviours, consumers’ motives? The measurement of the
valuable research could be carried out in three influence of reviews on consumer choices also
specific areas: the ambiguous relationship points to urgent methodological challenges, in
between cultural organizations and critics, the particular for studies based on field data. How
mutual influence of critics and their public, can critical discourse and public response be
and the evolution of arts criticism. measured quantitatively when they are both so
With regard to the relationship between segmented? Should we try to relate these two
critics and cultural organizations, one inter- aspects to each other using aggregated data?
esting area of study would be the diversity Do the many moderating and mediating vari-
and effectiveness of the various tactics that ables entailed in the correlation of reviews and
cultural organizations employ – both for- consumer choices threaten the validity of many
mally (ranging from lavish multimedia kits
field results? In terms of information process-
and media cruises to rejecting media coverage
ing, it would also be interesting to examine
and cancelling advertising contracts, or even
the relative effects of reviews, reviewer quotes
law suits) and informally (public reproaches,
featured in promotional materials and on
implicit signals, etc.) – to control media criti-
cism within the various cultural fields. The packaging, and even “score cards” – whereby
characteristics of the particular field would critics rate cultural products on a predefined
have to be taken into account, in terms of its scale. When their evaluation is reduced to a
size, its degree of legitimacy, how the critical simple score or a snippet of praise, even the
apparatus operates within the related media most knowledgeable critics are reduced to the
organisms and the level of public subsidies it status of consumer guide. Finally, while crit-
receives. This implies a parallel reflection on ics have an influence on the public, research
the ambiguous relationship between media in several areas suggests that the public also
criticism and commerce. Additionally, the has an influence on critics. For example, the
concept of critic-predictor, often discussed in “uses and gratification model” from the infor-
the context of the film sector, could be consid- mation sciences proposes that consumers con-
ered in other cultural sectors. The artistic and tinue to use a medium only if they find in it
strategic choices entailed in the acceptance of the sources of gratification they seek. People
this hypothesis should be evaluated. Lastly, who use mass media, then, actively participate
although the impact of reviews on the status of in determining its content (Martin, 1991).
artists or artistic directors has been examined, Although anchored in the myth of absolute
their impact on the behaviour of those who independence, critics are as subject to their
support them financially (through grants or readers’ opinions as they are influenced by the
public or private donations and assistance) has decisions of media executives and the produc-
not received much attention. This is a research ers and distributors of the cultural goods they
direction that is wide open. review. How do these diverse sources of influ-
The many studies describing critics as influ-
ence interact to guide the critic’s work?
encers of attitudes and consumption behav-
A final area for research relates to the ques-
iours have not exhausted the subject of the
tion of cultural legitimacy. While the role
relationship between critics and the public. An
played by independent criticism in legitimiz-
in-depth qualitative approach to this question
is particularly lacking. Such research could go ing a cultural sector has been documented, sev-
beyond the short-term consumption decision eral questions remain. Does this legitimizing
to consider the place of criticism throughout function carry weight in postmodern society,
the consumption process: How do consum- where the hierarchical ordering and symbolic
ers appropriate reviews during the decision- status of cultural forms has tended to become
making process? What impact do reviews blurred, or at least to change?14 Could a weak-
have on consumers’ evaluations of the cul- ening of the traditional function of reviews in
tural products they experience? What role do favour of a more purely informative function,
reviews play, in the medium and long term, as cited by many commentators, lead to the
in consumers’ involvement and expertise with reverse process – that is, could it delegitimize
regard to cultural products and in modelling the artistic value of certain cultural sectors?

VOLUME 8, NUMBER 3 • SPRING 2006 39


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