GAGE COLLEGE

School of Postgraduates
Department of Business Administration
ASSIGNMENT ON
Operations Management (MBA 632)

Total Weight:- 20%

Name:-____________________________ID No: ----------------------------- Sec. --------

GENERAL DIRECTIONS

1. This is a group assignment that has 3 up to 5 members of each group (but not
allowed for less than three members).
2. Since it is a group assignment, all members should participate actively.
3. Read the instructions carefully and do accordingly.
4. Submission deadline will announce by the instructor or department or dean office.
5. The assignment should submit with a hard copy and soft copy.
6. All students should collect the assignment at www.elearningportal.gagecollege.net
by follow the login steps.
7. Use of pencils and red pens are not allowed.
8. For further activities or questions each student can communicate the assigned
instructor or department dean office through email or telegram and other
communication media.
9. Give your answer on a separate sheet of paper by compiling with the question
paper.

Good Luck !!!

RYTHM: Raise yourself To Help Mankind !!!

1. A) The role of operations department in a given organization is more important than other
functions. Argue logically for and/or against. Alongside show the importance of holistic
systems management in organization.
B) Elaborate on the effect of globalization on the success of operations manager.
2. There is an idea to set up a new mango juicer and banana cereal maker company named
after “The New Horizon” by Queens’ College MBA 1ST year students. The raw mangos
are to be collected from Gambella and Asosa area while the bananas trees are located at
Arba Minch area.
a) What are the key factors that the operations manager of The New Horizon would consider
in locating the facilities? What data would he/she needs to collect before evaluating the
location options, and how would she/he collect the data? Explain. Suggest the best
location for The New horizon?
3. Can there be any difference between
a. public and for profit
b. most service and most goods organizations in the application of operations
management practices? Explain thoughtfully? Difference between most goods and
most services?
4. One of the principles that total quality management (TQM) stresses is customer
satisfaction and employee involvement? True? Justify your answer?
5. The six sigma five-step approach contains the elements define, measure, analyze, improve,
and control. Give details justification for the issues?