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Brand Frameworks: A Speculative Comparison of B2C Brands
Brand Frameworks: A Speculative Comparison of B2C Brands
Success
brand frameworks
A SPECULATIVE COMPARISON OF B2C BRANDS
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
PERFORMANCE MYSTERY
TRUST SENSUALITY
RESPECT
INTIMACY Low Respect Low Respect
leadership
honesty commitment
responsibility empathy
passion
PERFORMANCE MYSTERY
TRUST SENSUALITY
RESPECT
INTIMACY Low Respect Low Respect
leadership
honesty commitment
responsibility empathy
passion
...creating affection...
Kevin Robers, The Lovemarks Effect
©JamesBarber
Brand
brand frameworks
Success
PERFORMANCE MYSTERY
TRUST SENSUALITY
RESPECT
INTIMACY Low Respect Low Respect
leadership
honesty commitment
responsibility empathy
passion
...creating affection...
Kevin Robers, The Lovemarks Effect
©JamesBarber
Brand
brand frameworks
Success
PERFORMANCE MYSTERY
TRUST SENSUALITY
RESPECT
INTIMACY Low Respect Low Respect
leadership
honesty commitment
responsibility empathy
passion
...creating affection...
Kevin Robers, The Lovemarks Effect
©JamesBarber
Brand
brand frameworks
Success
FUNCTIONAL
Perceived benefit of
product or service.
FUNCTIONAL
Perceived benefit of
product or service.
The ability to create insight or
guidance for the individual.
MENTAL
FUNCTIONAL
Perceived benefit of
product or service.
The ability to create insight or
guidance for the individual.
MENTAL
SPIRITUAL Perception of
responsibility in
your industry,
society, locally, or
globally.
4D Branding, Thomas Gadd, 2001
©JamesBarber
Brand
brand frameworks
Success
FUNCTIONAL
Perceived benefit of
product or service.
The ability to create insight or
guidance for the individual.
MENTAL
SOCIAL
SPIRITUAL
The ability to create a
social context for a
group. Perception of
responsibility in
your industry,
society, locally, or
globally.
4D Branding, Thomas Gadd, 2001
©JamesBarber
Brand
brand frameworks
Success
FUNCTIONAL
Perceived benefit of
product or service.
The ability to create insight or
guidance for the individual.
MENTAL
SOCIAL
Brand must
deliver on all 4
dimensions.
SPIRITUAL
The ability to create a
social context for a
group. Perception of
responsibility in
your industry,
society, locally, or
globally.
4D Branding, Thomas Gadd, 2001
©JamesBarber
Brand
brand frameworks
Success
Success story?
©JamesBarber
Brand
brand frameworks
Success
Success story?
FUNCTIONALDIMENSION
SOCIALDIMENSION MENTALDIMENSION
‘I like Virgin, they’re like a great friend. We share ‘Virgin makes me feel good. When I’m on that
values, attitudes towards life and like to have fun’ plane it feels mentally relaxing’
SPIRITUALDIMENSION
‘I appreciate Virgin’s commitment to challenge
big and oblivious corporations’
©JamesBarber
Brand
brand frameworks
Success
WARM
WARM
PERFORMANCE MYSTERY
COLD
COLD
HOT
HOT
innovation great stories
quality past,present & future
service taps into dreams
identity myths & icons
value inspiration
TRUST SENSUALITY
reliability sound
ease sight
openness taste
security touch
scent
REPUTATION
INTIMACY
leadership
honesty commitment
responsibility empathy
passion
©JamesBarber
Brand
brand frameworks
Success
WARM
WARM
PERFORMANCE MYSTERY
COLD
COLD
HOT
HOT
innovation great stories
quality past,present & future
service taps into dreams
identity myths & icons
value inspiration
TRUST SENSUALITY
reliability sound
ease sight
openness taste
security touch
scent
REPUTATION
INTIMACY
leadership
honesty commitment
responsibility empathy
passion
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
“
WARM
WARM
PERFORMANCE MYSTERY
COLD
COLD
HOT
HOT
innovation great stories
quality past,present & future
service taps into dreams Announced $200US million
myths & icons
identity
value inspiration loss - its biggest ever - with sales
TRUST SENSUALITY
falling by more than a quarter.
reliability sound
ease sight
openness taste
security touch They were so successful for so
REPUTATION
scent
long, they didn't have to
INTIMACY question their marketing or
leadership
honesty commitment product development
responsibility empathy
passion ability. Jon Salisbury, Toy News, 2004
©JamesBarber
Brand
brand frameworks
Success
BRAND
IDENTITY
TRAPS
©JamesBarber
Brand
brand frameworks
Success
Brand Image
Trap
BRAND
IDENTITY
TRAPS
©JamesBarber
Brand
brand frameworks
Success
BRAND
IDENTITY
TRAPS
©JamesBarber
Brand
brand frameworks
Success
BRAND
IDENTITY
TRAPS
Brand Position
Trap
Brand Identity Trap, David Aaker, 2004
©JamesBarber
Brand
brand frameworks
Success
BRAND
IDENTITY
TRAPS
©JamesBarber
Brand
brand frameworks
Success
BRAND
IDENTITY
TRAPS
Product Attribute
Fixation Trap
©JamesBarber
Brand
brand frameworks
Success
BRAND
IDENTITY
TRAPS
Product Attribute
Fixation Trap
©JamesBarber
Brand
brand frameworks
Success
BRAND
IDENTITY
TRAPS
Product Attribute
Fixation Trap
©JamesBarber
Brand
brand frameworks
Success
BRAND
IDENTITY
TRAPS
Product Attribute
Fixation Trap
©JamesBarber
Brand
brand frameworks
Success
KGOY:
Kids
Getting
Older
Younger
©JamesBarber
Brand
brand frameworks
Success
KGOY:
Kids
Getting
Older
Younger
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
Brand
Value
©JamesBarber
Brand
brand frameworks
Success
Brand
Value
©JamesBarber
Brand
brand frameworks
Success
Brand
Value
©JamesBarber
Brand
brand frameworks
Success
Brand
Value
©JamesBarber
Brand
brand frameworks
Success
Knowledge
an intimate understanding
of the brand
Brand
Stature
Esteem
howRelevance
well regarded the
brand is
Brand
Brand
Value
Value
Relevance
how approproate the
brand is to you
Brand
Vitality
Diffrentiation
shifts in market trends? the brand’s point of
BRAND difference
IDENTITY realign brand identity?
TRAPS
promote the brand internally? THE FOUR PILLARS
Energised Relevance Esteem Knowledge
Differentiation
©JamesBarber
Brand
brand frameworks
Success
2001 2011
©JamesBarber
Brand
brand frameworks
Success
2001 2011
©JamesBarber
Brand
brand frameworks
Success
2001 2011
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
overlap in
market
segments
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
emotional frameworks?
©JamesBarber
Brand
brand frameworks
Success
emotional frameworks?
ASYL:
Adults
Staying
Younger
Longer
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
KGOY
ASYL
©JamesBarber
Brand
brand frameworks
Success
WARM
WARM
PERFORMANCE MYSTERY
COLD
COLD
HOT
HOT
TRUST SENSUALITY
reliability sound
ease sight
openness taste
security touch
scent
REPUTATION
INTIMACY
leadership
honesty commitment
responsibility empathy
passion
©JamesBarber
Brand
brand frameworks
Success
WARM
WARM
PERFORMANCE MYSTERY
COLD
COLD
HOT
HOT
TRUST SENSUALITY
reliability sound
ease sight
openness taste
security touch
scent
REPUTATION
INTIMACY
leadership
honesty commitment
responsibility empathy
passion
THE FOUR PILLARS
Energised Relevance Esteem Knowledge
Differentiation
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
house of brands?
“Unilever’s world outlook, organisation and commercial
relationships are all based on distinctive and separate
brands, and have been for more than a century.” Wally Olins, 2003
©JamesBarber
Brand
brand frameworks
Success
house of brands?
“Unilever’s world outlook, organisation and commercial
relationships are all based on distinctive and separate
brands, and have been for more than a century.” Wally Olins, 2003
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
Loss of freedom?
©JamesBarber
Brand
brand frameworks
Success
Loss of freedom?
Corporate brand
vulnerable?
©JamesBarber
Brand
brand frameworks
Success
http://www.guardian.co.uk
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
PICTURE OF SENDER
Physique Personality
EXTERNALISATION
INTERNALISATION
Relationship Culture
Self-image
PICTURE OF RECIPIENT
©JamesBarber
Brand
brand frameworks
Success
PICTURE OF SENDER
Physique Personality
EXTERNALISATION
INTERNALISATION
Relationship Culture
Self-image
PICTURE OF RECIPIENT
©JamesBarber
Brand
brand frameworks
Success
PICTURE OF SENDER
Physique Personality
EXTERNALISATION
INTERNALISATION
Relationship Culture
Self-image
PICTURE OF RECIPIENT
©JamesBarber
Brand
brand frameworks
Success
PICTURE OF SENDER
Physique Personality
EXTERNALISATION
INTERNALISATION
Relationship Culture
Self-image
PICTURE OF RECIPIENT
©JamesBarber
Brand
brand frameworks
Success
PICTURE OF SENDER
Physique Personality
EXTERNALISATION
INTERNALISATION
Relationship Culture ?!
Self-image ?!
PICTURE OF RECIPIENT
©JamesBarber
Brand
brand frameworks
Success
PICTURE OF SENDER
Physique Personality
EXTERNALISATION
INTERNALISATION
Relationship Culture ?!
Self-image ?!
PICTURE OF RECIPIENT
PICTURE OF SENDER
Physique Personality
EXTERNALISATION
INTERNALISATION
Relationship Culture ?!
Self-image ?!
PICTURE OF RECIPIENT
PICTURE OF SENDER
Physique Personality
EXTERNALISATION
INTERNALISATION
Relationship Culture ?!
Self-image ?!
PICTURE OF RECIPIENT
PICTURE OF SENDER
Physique ?! Personality ?!
INTERNALISATION
EXTERNALISATION
Relationship ?! Culture ?!
?! Self-image ?!
PICTURE OF RECIPIENT
INTERNALISATION
EXTERNALISATION
INTERNALISATION
EXTERNALISATION
Self-image
Self-image
PICTURE OF RECIPIENT
PICTURE OF RECIPIENT
©JamesBarber
Brand
brand frameworks
Success
INTERNALISATION
EXTERNALISATION
INTERNALISATION
EXTERNALISATION
Self-image
Self-image
PICTURE OF RECIPIENT
PICTURE OF RECIPIENT
©JamesBarber
Brand
brand frameworks
Success
INTERNALISATION
EXTERNALISATION
INTERNALISATION
EXTERNALISATION
Self-image
Self-image
PICTURE OF RECIPIENT
PICTURE OF RECIPIENT
©JamesBarber
Brand
brand frameworks
Success
INTERNALISATION
EXTERNALISATION
INTERNALISATION
EXTERNALISATION
Self-image
Self-image
PICTURE OF RECIPIENT
PICTURE OF RECIPIENT
INTERNALISATION
EXTERNALISATION
INTERNALISATION
EXTERNALISATION
Self-image
Self-image
PICTURE OF RECIPIENT
PICTURE OF RECIPIENT
inconclusion
©JamesBarber
Brand
brand frameworks
Success
inconclusion
©JamesBarber
Brand
brand frameworks
Success
inconclusion
Can ‘Love’ be Quantified?
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
©JamesBarber
Brand
brand frameworks
Success
“
“
Brand frameworks are simply tools: they are
necessary for decentralised decision making...they
must also stimulate creative ideas: they are
a spring- board for brand activation.
©JamesBarber
Brand
brand frameworks
Success
THANKYOU
QUESTIONS ARE MOST WELCOME
“
Branding is, not concerned with sales, money, turnover or
profits. Branding is only ever about people, purpose and
reputation. The principle of this approach is that if all
elements are considered, the issue of sales and profits will
inevitably follow. - Me, 2012
©JamesBarber
Brand
brand frameworks
Success
THANKYOU
QUESTIONS ARE MOST WELCOME
“
Do you agree..?
Branding is, not concerned with sales, money, turnover or
profits. Branding is only ever about people, purpose and
reputation. The principle of this approach is that if all
elements are considered, the issue of sales and profits will
inevitably follow. - Me, 2012
©JamesBarber