At the hotel
Useful language
Guest
Have you get any vacancies for next
weekend?
I like a room with a view please
I like a double bed please
Is there a toilet?
I am afraid breakfast is included you can have it at
Do you have room service?
Is breakfast included ?
Do you accept credit card payment?
Is the hotel near the city center
Receptionist
I`ll check out availability
All of the rooms have a toilett
Do you have room service?
Room service is aavailable from 8 to 10
Is breakfast included ?
an extra 5 dollars
Do you accept credit card payment?
We accept credit card and checks
The hotel is close to the center
 Role play
Guest Receptionist
You need a room for three days
You have a room double bed the
near the center
cost is $70.00 per nigh include a
with a toilett
doble bed and a tv and nice view
double bed
You have a toilett
a nice view
There is not laundry service and
Laundry service
Breakfast included
Breakfast included
 Role play
Guest Manager
You are a guest at Hilton Colon
You are the manager of the Hilton
but there is nothing to do
Colon
no day trips
It is a place surrounded by beaches
no sport facilities
but you have to deal with customers
no night life nearby
complaints
 Role play
Guest Manager
The food is awful salty and cold
You are the manager of the Hotel it
There are not vegetarian dishes.
is in a small holiday resort in a small
It seems to be the same any other day
island
There is not room service and you
have to walk a lot to get to the
restaurant.
 Maid

Bellhop

Electronic key

function room
picking up breakfast tray

hotel lobby

concierge

receptionist