Motor Carrier Division License and Inspection System, Department of
Transportation and Infrastructure Renewal
The Motor Carrier Division License and Inspection System Project was responsible for the development and implementation of a new electronic license and inspection system to replace a legacy license management system and manual inspection process. The Motor Carrier Division is responsible for the license administration, enforcement and inspection of passenger carriers (i.e., motor coaches, transit and school buses) in the Province of Nova Scotia. The Division Inspection staff had been performing vehicle safety inspections in a paper based manual format for their entire careers and some were reluctant to move to an electronic method for recording inspections. Although requirements had been documented prior to design, the system vendor, MCD sponsor and MCD project manager decided to engage two of the most senior staff members in the detailed design and testing process. By asking these influential resources to actively participate as representatives of office and inspection staff, all staff felt their concerns and ideas were being considered. They had insight into the benefits of the system by participating in development as the system evolved and seeing the system in action through early demos and testing. Although they were sceptical at the beginning, they became two of the biggest supporters of the new system and led their teams through training and adoption.