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3-1
 
  
 
 
 
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„I1695EF5;]<XC“: XvlŠ#fQ@?69?C@?#:<XR7I6+695;J@=157:<187:6+N1B!5;<@FZ57N5;I6x

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•w:Z69IREG :B.REI@6+N1B!I@QR;:LM?6+LY:C@5E?< 8E:eRE?87:F<1IR;IJ ºE?#S[:R”LM:BKF?C@I

v:J =@BK5EC1?CMSY`a57?ZQ57R757C@?C

Š#FF:69IM= <@5EG :BK69?R

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3-6
 
  
 
 
 
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ƒl57?Q5;R75EC1?C.xpƒl5EBKLM?6¤C5;J@5787?R7:Z6fÑ?=@8;IBK5EC1?C@:6¤C: F:_B!8;57`a5EF?_F5E]@< :R;:F87BK]@<@57FZ?f‹B:F= N:BK?FZ5E]<ÁC: F_RE?G :6

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„?J IM:R7:ZF8EBK]< 5EFI.xZt?B g¸:87?6+C1:#FBcC15E87I@f2 -}w?Z69^@f1Lb57FBKIN@?J1I@69f:8;Fd
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etc.
„BK57G1?F5;C?C±C:AR7I@6HC?8;I6x4²[:Z6?ZBBKI@RER7?ZBbR;:J@5;69R7?F57]<s:= B!I@N:_?A:<T:RekLMQ@578EIsC@:VRE?VN@BK57G@?ZF57C@?CsC:AR;I6UC@?8EI16

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5;<@8;:BK<@?F5;I<1?R7:Z69f69:BKG@5;F5EI@6+C1:#8EBK?C@=@F_F5E]@<1f@:8EFd
yKLMN= :698EI@6x@24698E?Q@R7:FZ:B5;LbN@=@:698;I6:69N:ZFº7`a57FI@6#N@?BK?My<187:B< :87f„<@=1:G I6eLb:ZF?<15769LYI6C@:Y?=1C@5E8;IBK57?YIHLYc8EI@CI16

Q@?69?C@I6*:<YR7?#LM:C@57C@?#C@:R”8EBKk`a57FIMFI@Lb:ZBFZ57?R;d

3.1.4 Conclusiones
¯$?Z6+NBK57<1F57N@?R;:6+FI@<@FR;=@695;I<1:6+C:ZR C@IFZ=1LM:<@8;IM69I<YR7?6t65;J@=157:<187:6x

24R FI1LM:BKF5EIM:R;:F87BK]@<@57FZIb:Z6+=@<X`a:<@]@LM:<@IYJ@R;IQ@?REd

¯$?57<1`KBK?:6987B=1F8;=@BK?#Q@k6957F?N?ZB?:R”FILM:BKF5;Ib:ZR7:F87BK]< 5EFIMC:_Q:69:B.?Q5;:B87?:#57<187:ZBI@N:BK?Q@RE:d
¯$I@6TBK:i@=@5;69578EI@6TN1?B?n=1<pLM:B!F_?CI :ZR7:F8;B!]@<157FI³J@R;IQ@?RbC:ZQ:<pFZ=@Q1B!5;BG@?BK5;I6o?Z69N:FZ87I6xe8;:F<@I@R7]@J@5;FI69fYC1:

5;<@`aBK?:698EBK=@F_8E= B!?f@R7:ZJ@?R;:69f:Z87Fd
24R€57<1`aIBKLM:YNBK:87:Z<@C@:M5;<@F5;C5;B+:<U:R€C@:69?BKB!I@R7R;IHC:R€FI@LY:BF57IH:R;:F8;B]@<@5;FIH:<U2*= B!I1N?XLM:C15E?< 8E:[=@<1?X69:BK5E:[C@:YLY:C@5EC1?6
i@=1:FI@LbN@BK:<@C1:<.x

Š#69N:ZF87I@6+87cZF<@5;FI6x

vl:#^1?#C@:69?BKBI@RER;?CIM:R”FI@<1F:ZN8;IbC@:#Q@R7I@i=1:6+`a=@< F57I@<@?ZR7:6+FZILMIM=1<1?#^@:ZBBK?LM57:Z<@87?C:?<1kR75;695E69d

vl:n^1?<ˆC:Z`K5;<@57C@Iˆ=@<1?6V`a=@< F5EI@<1:Z6Ai= :>69:sN= :C@:<°57LMNR;:LM:<@8;?BH:<°`aIBKLM?±C@:±N@B!I1C=1F8;I6AI
servicios.

vl:M^1?<U5EC1:<1875E`a57FZ?CIH8;B:Z6875;NI@6C@:XQREI@i1=@:6e`K=1<1F5;I<1?R7:Z6S\69:Y^@?<U:698;?QR;:F57CIOBK:RE?ZF57I@<@:6|:<187BK:
ellos.
24Rl?F:BKF?ZLb5;:<@8;IMLb:ZC57?Z<@87:QR;Ii@=@:e`= <@FZ57I<1?R;:6+^@?eN:ZB!LY5E8;57C@IM57C:Z<@8757`K5;F?B.R;I6+?Z6N@:F8;I6t8EcF< 5EFI16

más
5;LbN@IBK87?Z<@87:Z6+BK:RE?F_5EI@<1?C@I6+FZI<Y:R”FILM:BKF5;IM:R7:FZ87BK]<157FI@d

Š#69N:ZF87I@6+R7:ZJ@?R;:6+S[C:B!:_J@=@R;?BK5EW?ZF57]@<.x
¯$I6e?69N@:F87I@6R;:J@?_RE:6|N=1:C:Z<U5E<1FZ5EC5;B+:<UR;I6eB:i@=@5;69578EI@6eC@:YQR;Ii@=@:6w`K=1<@F5;I< ?RE:Z6|<@:ZF:69?BK57I@6e:<

R7?NBKI@G@57695;]<YC:69:BKG@5;F57I@6+C:FI@Lb:ZBFZ57IM:R7:ZF8EBK]< 5EFI1d
• Interoperatividad:
:G@I1RE= F5E]@<UC:ZR.FZILM:BKF57IH:ZR7:FZ87BK]<157FIH:698;kYLY=1S\BK:R7?F5;I< ?C?XFI@<\:R„?<1kZRE57695;6eC:[RE?_6eF?ZC:< ?6
• La
C:rG@?ZR7I@Bfsze=16957<@:Z696 -to-ze=16957<1:6969f±z|=16957<@:Z696 -to-€=1QR;57FrzeI@C57:Z69f±z|=@6957<1:696 -to-}wI@<@69=1Lb:_B!6‹S
Consumer-to-
„= QR757Fz|IC@5E:_6&d
¯$I6 BK:i@=@5;69578EI16 N?ZB?mR7?Ÿ5;<@87:ZBI@N:ZB?Z875EG 5EC@?CÎC@:m=1<r5;<@`aB!?_:698EBK=@F8;=@BK?hJ1R7I@Q?RDN?BK?hFI@LM:BKF5EI

:R;:F87B]1<@5EF_Ib69:?<1?R75EW_?#:<YBK:RE?_F5E]@<Y?REI16+Q@REIi1=@:Z6+`K=1<1FZ5EI< ?R;:6+SX69=@6+5;<@87:ZBBK:R7?F57I@<@:_69d

3.1.5 Recomendaciones
24<>:R#CI1F=1Lb:Z<@87I@fSs?oLYI@CInC:AFI<1FR7=16957]@<@fe69:A:<1=@LY:B?<±=1<1?A69:BK57:DC@:ABK:FI@LM:<@C@?F5;I< :6HFR7?Z657`K5;F?C@?6O:<±CI16
J B=1N@I6x

3-7
 
  
 
 
 
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•:FI@Lb:Z<1C@?F5EI1<@:Z6+LMk6+:69N@:F5;`K5;F?6+BK:RE?ZF57I@<@?C1?6+FZI<YC:Z87:BKLM57<@?ZCI@6+kLYQ5787I@6+C:ZR FI@LM:BKF57IM:R;:F8EBK]@<157FI
¯$?Z6BK:FI@Lb:_<@C@?F57I@<@:Z6BK:R7?ZF57I@<@?C@?6|FI<ON@IR;º78E5;F?6|?M69:ZJ@=@5;B+:<UR;?M:Z68;?<1C?BK57WZ?F5E]1<OC:ZR.FZILY:BF57IH:_RE:FZ87BK]<157FIH?X<@5;G@:R
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• ·“¸¹&ºY»¼¸&½¾Y¿¹&ÀÁ½ÃÂÄ8ÅDÆ5Ç­¾¸&È ¿É É0ºÇÇPºÊ¾¸&Ç­¹&º»¼¸&É ¹&ÀºË¸&Ǹ¹&Ì8É Á½YÀP¹&ºJ¾¸&ÍY¸Î¸&È Ì¿ɳ¾À8É ÀPÏYÀP¾YºÑÐ"ºɳ¸Ç1»¼¸&É ¹&¿Y¾ºYÒ ÓºÈ
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• ·“¸¹&ºY»¼¸&½¾Y¿¹&ÀÁ½ÑèYÄPŠӗ¿YÈ­¿YÕÌ8ºYÉ ÀP¾Y¿¾Y¸ÈÐ"ÙÍYÇPÀ8¹&¿È,¾¸&͸&½×È ¸&É,¹X¿YÕÌ¿YÈ­¸&½×¸&Ǿ¸&È ¿YÉ É ºÇǺѾ¸D¸È ÌçY½¾Y¿É ¸&È1ÌPá&¹&½À8¹&ºÈ


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consenso.
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3.2

3.2.1 Introducción
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3.2.2 Ò
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3.2.4 Ò
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M Å\¿„½AÈÅ\Â
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{o?BK…@:8;57<1J.xp*B?C@5EF_5EI< ?R7Lb:_<@8E:R7?6\?FZ875EG 5EC@?C:_6UC:uLM?BK…@:_8E57<1JT69:uBK:C@=@Fº;?<o?_R|kLMQ5;87IoC:R;I6bG1:<@C1:CI@BK:6

N@:BKIpF?C@?nG :W>LbkZ6AREI16DFI@LMNBK?C@IBK:6AG1?<ˆ5E< FI@BN@IBK?<1CIp8E?_LbQ@5Ec_<³?ZF875;G@57C@?C@:6DC1:nLM?BK…1:875;<@JˆFI@LbIˆR;?
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3-11
 
  
 
 
 
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Business-to-Business.

3.2.5 Ò
 ÉVÃuÅAÈKÉON>ËVÂD¼MVÅ\ÂUÂ -to-Individual
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habitual.

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3.2.6 Ò
 ÉVÃuÅAÈKÉON>ËVÂD¼MVÅ\ÂUÂ -to-Business
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• Acuerdo:
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3.2.7 Ò
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FZILYIˆ:RX:<@:_B!J c8E5;FIf#?J1=1?TIp8;B?Z<@69N@IBK87:TIˆC@:sG1:<1C:C1IBOFZ=1?<1CI°I@`KBK:F:TR757F:< F5E?69f#F:BK875;`5;F?C@I6uS>C@:8E:BKLM57<1?CI16
servicios.

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3-12
 
  
 
 
 
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3.2.8 Servicios
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• Disem


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seguridad.

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3-13
 
  
 
 
 
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3.2.9 Datos
24<Y:R”C@IF= LM:<@8;Ib69:57C@:<@8;5E`a57F?Z<MF_5E<@F_Ib8757N@I6+C@:#C1?8EI@6+FI1LM:BKF5E?R;:6x
• Identificació
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yKC@:<@8;57`a5EF?F_5E]@<YC@:#R;I6+N@BKIC@=@F8;I6xZv:#^@?Z<YC@:69?BKBIR;R7?C@IbLMc8;IC@I6*C:5EC:_<@8;5E`a57F?FZ57]<YN@IB.69:FZ87IBK:69d

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²j:`a57<157F57]<³C@:°N@BKIF:Z69I6TFZILY:BF57?ZR7:6x2*31576987:Z< C57`a:BK:<187:6o?R787:BK<@?8;57G@?Z69fbR;IC:Z`K5;<@:’:R\FI@LbN1B?CI1BV:<³:R

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3.2.10 Â ²VÅ\ÍUÐÉVÂÄÅ\Â\Ð ¿l½\:Ð R\¾n¼aÍ\ÉuÂ
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FZILY:BKF5EI‹:R7:FZ8EBK]< 5EFI@dU}wI@LbN@BK:<@C@:<‹?69N@:F8;I6±8E:FZ<1I@RE]1J@5EF_I6>N:BKIh8;?LMQ5;c<h?69N1:F8EI@6±R7:J1?R7:Z6n=ÑI@87BKI6s?69N@:F8EI16
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N@BK:69:BKG@?BoR7? R;:S‹S‹:RI@BKC:<1fHNBK:69:BKG1?BT:RH`BK?= C: :<‹RE?6>87B?< 6?ZFF5EI1<@:Z6’`a57<1?< F5E:BK?69fU5ELMN1?F87Ih:<‹R;?
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3.2.11 Conclusiones
24<Y:R”C@IF= LM:<@8;Ib69::<@= LM:BK?<Y=@<@?e69:B57:C:FI< FRE= 695EI1<@:6tB:R7?F5;I< ?C?Z6+FI@<MC15E`a:BK:<@8;:6+?69N@:F8;I6+FZILMIY69I<€x
{oIC1:REI@6[C:U<1:J@I@F57I.xlvl:O57C@:<@8;57`a5EF?U:ZRtBI@RtC:U5;<@8;:BKLb:ZC5E?_B!5;IV‡K8E?< 8EIVR;I6X57<187:BKLM:C@57?B57I@6[FZILM:BKF57?ZRE:6jFI@LbI

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:Z<M:_RlC@IF_=@LM:<@8;IMFI<XB:69N:_F8EIM?#R;?6+F?ZC:< ?6+C@:#G1?R7I@B.SYR;I6*8E57N@I6tC:NBKIC@=1F87I6*FILM:BKF57?R75;W?C@I69d
vl:BG 5EF5;I6x424<T:ReCI@F=1LM:<187Is69:V57C@:<@8;57`a5EF?_<T8EBK:6\F?Z87:J1IBKºE?_6OC1:V69:BKG@5;F57I@69fREI16U69:BKG@5;F57I@6\C:uN@B!I1G@5;695E]@<TC1:

5;<@`aIBKLM?F5;]<1f”R;I669:ZB!G 5EF5;I6„?BK8;S -to-„?BK8ESXSYR7I@669:BKG@5EF_5EI@6C:#69IN1IB87:Zd”v:jBK:LM?BKF?#R7?5ELYNI@BK8E?< F5E?i= :#8;5E:< :
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:ZR7:FZ87B]< 5EFI1dl24<b:RC@IF= LM:<@8;I\69:XFI@LYN?B?<bR;?6w8EBK:6F?C@:<@?_6C:#G@?R;IB45;C:Z<@875;`K57F?C1?6wzw=@6957<1:696 -to-ze= 695E<@:_6969f
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3-14
 
  
 
 
 
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solu
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3.2.12 Recomendaciones
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3.3 ECDTF-
k˜«o¨ «ˆªl«p oo¦ «lcÏ¥ˆžˆ«p

3.3.1 Introducción
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3.3.2 Servicios
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• Navegación
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• Catálogo

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• Agencia

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3.3.5.3 Agencia
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• QueryInterface
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}ILMI\^@:_LbI@6|F5;87?C@I\?<@8;:BK5EI@BLM:< 8E:jR7?[B:Z69N= :698E?j?j=1<@?#N:8;57F5;]<M?#=@< ?[57<187:ZB`a?W#:6=1<bC@IFZ=1LM:<@8;Iä°X{D¯4f”:Z3@57698;:<M=@< ?
69:ZB5;:#C@:#C@IF= LM:<@8;I6+FZILM=1<1:6+i@=@:e<@IM69I<Y:69N1:Fº7`K5;FI6+C@:#< 5E< J@=1<@?e5E<187:BK`K?ZW x
x±2*6987:ÄC@IF= LM:<@8;I 69:Ä=@8;57RE5;W?ÇN?ZB?ÄBK:N@B:69:Z<@87?ZB˜R7?ÇR7576987?ÄC@:¤G@:BK6957I@<@:6rC:¤R;?
:Z69N:FZ57`a57F?FZ5E]1<M69I@NI@B8;?C@?6+NI@B.RE?e5E< 8E:BK`K?ZWd
• EcoVersionsList

3-25
 
  
 
 
 
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• EcoInterfaceList
xt2*6987:DCI@F= Lb:Z<@87In69:o= 8E5;R75EW_?oN@?B?DB:ZNBK:69:<187?BbR;?oRE5;6987?oC@:Ëj•wyK6C:DR7?65;<@8;:BK`?F_:6
publicados.
x”2*6987:UC1IF=1LM:<@8;Iu69:\=@8;5ER75;W?\N?ZB?UC1:`5;<@5;Bw=@<1?b57<187:BK`K?ZWbN=1QR75;F?C@?d€}|I1<@8;5E:< :
R;?#R;5E6987?C:N:Z8757FZ5EI< :6+SXR7I@6+N@?BKkLM:87BKI6+?Z69IF5;?CI@69d
• EcoInterfaceDefinition

• EcoTypeList
xe24698E:>C@IF=1LM:<187I³6:n=18757R757W?nN1?B!?>B:N1B!:69:Z<18E?_B=@<1?’R;57698E?>C@:nBK:`a:BK:<@FZ57?6V:<p=1<p875;NI³C1:
registro.

24FZIz|II1RE:?<„x24698E:#C1IFZ=@LM:< 8EIM69:#= 8E57R;5EW?eN?ZB!?eC:G1IR;G@:B.G1:BKC?CMIY`a?RE69IM?#= <@?N:Z8757FZ5E]< d

3.4.2 
ž ¼ubÅAÈÅUÂÇÅW—É
24<³:_RULYI@C:R;I C:n?BKi= 5E8;:F8;=@BK?’:Z}wIfY:Rb< 5EG@:_Rb6&= N:ZB57IBHC@:nR;?Vg0:BK?BKi=1º7?>:6A:RM<157G@:ZRbC1:>B:ZC:6V‡!j:87‚IBK…169‰i= :
BK:N@BK:69:<@8;?j=1<1?#IbLbkZ6+B!:_C:6t`Kº765;F?6+‡KN@IB.:0g¸:LYNR7IbyK< 8E:BK<@:Z87‰.:<YR7?6ti= :#REI@6+6957698;:LM?6+C@:#FI@LY:BF57IM:R;:F87B]1<@5EF_IbN@=@:ZC:<
I@N:_B!?_B!d#24698E?6B:C@:6uN@=@:ZC:<nFI@<@8;:<@:ZBUG@?BK5EI16LM:BKF?C@I6‡K{T?ZB!… :8E6¸‰UN1?B?TR7?oIQ@87:<1F5;]<>I°N@BKIG157695E]@<>C:TQ@57:Z<@:6S
69:ZBG157F5;I69d@24RlN@BKIG ::CI@B.C:BK:CMN=1:C:C:_F5EC@57B.FI@LMIbi@=157:BK:#I@BJ1?<157W?ZB$R;?#BK:CMN?BK??R7Q@:BKJ@?B.69=16+LM:BFZ?CI@69d
}?C?±LM:BKF?C@IpNB:69:< 8E:±:<ˆRE?±B:ZC³C:Q1:nC@:±6:ZB57<1C:N@:< C5E:Z<187:±S’87:<1:BO69=16VNBKI@N5E?_6ABK:J@R;?69f[N@BKIF:ZC5ELY57:<187I6VS
N@BKI8;IFI@R7I@69d”¯$I@6LM:BKF?C@I6?#69=MG@:W#69:jFI@LMNI@<1:<MC@:#=1<1IMIMLMk6+<@:_J@I@F57I@6+i=1:#69:eC:69FZB!5;Q:<X:<Y:R”<@5;G@:R”C@:#<1:J1I@F5EI16
‡Kze= 6957<1:6969:69‰tC@:XR;?Y?BKi@=@578;:F87=1B?X:Z}wI@d24<U:698;:X<157G1:R„69:X57C:< 8E5;`K5;F?<\REI16eC@57`a:BK:<@8;:6e8;5EN1I6eC@:j<@:J IF57I69f”69=b=@Q15EF?FZ57]@<\S
I@87BK?#5;<@`aIBKLM?F5;]<YBK:R7?FZ5EI1<@?C@?d
j<T<@:J IF5;I>N@=1:ZC:AN1?B8757FZ5EN1?BY:<sC@57`a:B:<187:6ULM:BKF?C@I69fwC@57F^1I6\LM:BKF?C@I6\N@=@:_C:<o69:BX:69N:F_ºE`a57FI@6\C:u=1<T8;5EN1I±C1:
< :J1IF5;IbI\N@=@:ZC:<YI@N:BK?B4:<MC15E`a:BK:<@8;:6<1:J@I1F5EI@6C@:jC@57`a:BK:<@8;:6+8;5ENI169d„I@B.:0g9:ZLbN1REI@f= <M<1:J IF5;IbN@=@:ZC:C:F_5EC@57B.8E:< :B
= <VP <@57FZIuLM:BFZ?CIN?BK?U87I@C?Z6[R;?6X:_LbN@BK:69?6[i= :ON1?B875;F5EN1?<:<69=F?C:Z<@?\C@:UG1?R;IBKf.NI@BeI18EBK?\N?BK8E:\C@57F^1Iu<@:ZJ1I@F5EI
N@=1:ZC::6987?B.N@B!:_69:<@8;:#:<YI@87BKI6+LM:BKF?ZCI@6d
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N@?BK875;F=@R;?BKde„IBM:0g0:LMNR;Ife< ?G1:J@?_F5E]@<±:<s:RF?87kZREI1J@I@feN:_C57BbN1BIC1=@F8;I69feBK:?ZR75EW_?BM:R#N@?J@I@fwN@:C@57BY:Re:Z687?C1I>C@:V=@<
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}?C?[69:BKG@5;F5EIU69:XN= :C@:YF_ILMNI@<@:ZB*C:XG@?_B!5;I6e69= Q69:BKG157F57I6|i@=@:[8;?LMQ57cZ<\6&:jC@:69FBK57Q@:<b:<b:R<15EG :RC:j69:BKG@5;F5EI@6wC@:[R;?
?ZBi@=@5;87:F8;=@BK?>:}wI@dX2*698;I6A6= Q69:ZB!G 5EF5;I6V6:±N1=@:C@:<°C:69FZILMNI1<@:ZBH^1?698;?>?R;F?<1W?BO:RY< 5EG@:_RMC@:±69:ZB!G 5EF5;Iˆ:R7:LM:<187?R
deseado.
„?BK?>FI@LbN@R7:8;?B:Rb69:BG 5EF5;IfX=@<³69:BKG@5;F57I N@=1:ZC:n57<1G@I1F?B?nI8;B!I16o69:BKG157F5;I69dY¯$?6oBK:R7?F57I@<@:_6o:<187BK:’69:ZBG157F57I6A‡!I
69= Q69:BKG157F57I69‰+69:XC:Z6FZB57Q:_<H:Z<U:R€<@5;G@:R€C@:M5;<@8;:BK?FF5;I<1:6‡KyK<@87:ZB?FZ8E57I@<169‰tC:XR7?[?Bi= 5E87:ZF87=1B?X:}Id 2*6987:X<157G1:R„C@:69FBK5EQ1:
R;?69:F= :<@FZ57?‡FI1B!:I@J1B?`aº7?Z‰[C@:57<187:B?FF_5EI@<1:6bi@=@:8;5E:< :<oR;=@J1?B[FZ=@?Z<1CIo69:57<@G IFZ?=@<V6:ZB!G 5EF5;Idt2$68;?69:F=1:<@F_5E?C1:
5;<@8;:BK?FF5;I<1:6sN@=@:C1:°69:BAN@B:ZC:8;:BKLb5;<@?C@?°IÑC5;B!5;J@5;C?°N@IBVR;?6T69:R;:FFZ57I<1:6oC:’R7I@6T= 69=@?BK5EI@6TFI1BB:Z6N@I@<1C57:< 8E:6D?
I@NF_5EI1<@:6|I`aB:ZF57C@?6wN@IB*:ZR69:ZB!G 5EF5;Id”2*6987:j<@5;G@:R69:j=@875;RE5;W?[N@?BK?XC1:69FB57Q@57B*R;I6w8;5EN@I6C:j57<187:B?FF5;I< :6|C@:[FZ?C?j69:BKG@5;F5EI
S\R;I6e8757N@I6eC:XLM:<16?!g¸:6ei=1:Y69:X57<187:BKF?ZLbQ@57?Z<O:_<UF?C?[5;<@87:ZB!?F_F5E]@<1dl}w?ZC?[Lb:Z<@69?0g0:YIUFZI<187:<1:CI1BtC@:YLY:<169?0g9:[N=1:C1:
FZI< 8E:Z<1:B.=@<1IYIbLMk6+8;5EN@I6+C1:#C@I@F=@LM:< 8EI16+IM5E<1`aIBLY?F57]<X<@:ZF:69?BK57?C=1B?Z<@8;:#R7?57<187:B acción.
¯$I@6Ñ875;NI@6ÑC:˜CI@F= Lb:Z<@87I@6Ñ5E< 8E:BKF?ZLbQ15E?C@I16:<Ó= <@?Ÿ57<@8;:BK?FF57]<Ò69:˜C1:69FB57Q@:<Î:Z<Ó:RT<@5;G@:RTC:mCI@F=1Lb:_<@8EI16
‡K²jIF=1LY:<@8;69‰>C@:ÑR7?Ñ?ZBi@=@5;87:F87=1B?Ñ:}Idƒl5E< ?RELM:< 8E: :R<@5;G@:Ru:ZRE:ZLM:<187I@6°C@:57<1`KI@BKLb?ZF57]@<m‡y<1`KI@BKLb?Z8757I@<ŸyK87:LM69‰
C@:69FBK57Q@:<hR;I6n:R7:ZLb:Z<@8;I6nC:³C@?87I@6nS‹?87B57Q@=@8;I6>i=1: FI1LbN@I<1:<hFZ?C?³8757N@ImC:³C@IF_=@LM:<187Ih=1875ER;57W?ZCIm:<ÑF?C1?
transacción.
j<D< :J@I@F5;IoN= :C@:C:Z`K5;<@57B69=@6XNBI1N57I6X:RE:_Lb:Z<@87I@6YC:OC@?8EI16YSuCI@F= Lb:Z<@87I@69f*N:ZBIV8E?LMQ5;c<VN@=@:ZC:O=1875ER;57W?ZB#R7I@6Yi= :

I@87BKIM<@:J IFZ57IM^@?C:`a57<157C@IMN= C57:<1C@Ib:Z<@BK57i@=@:FZ:B.:R”FI<&g¸=1<@8;Ib?«@?C15E:< CIM<1=1:G1I6+:ZR7:LM:<187I@6+C:C?_8EI6tIbC1IFZ=@LM:< 8EI@6d
¯$?b?BKi@=@5;87:F87=1B?b:}wIC@:`a57<@:M5;<@87:ZB`a?F:Z6#N@?BK?b?ZFF:C@:B?R.FZI<g9=@< 8EIC1:M57<1`KI@BLM?FZ57]<HIHNBKIN@57:C@?C@:6#C1:69FB578;?6#:Z<HF?C1?
< 5EG :REd|{T:C@57?Z<@87:D=@< ?oN@:8757F57]@<>?DR7?o5;<@`aIBKLM?F5;]<>NP QR757F?VC:D=1<±C@:8;:BLM5;<@?C@I><157G1:R7f|=@< ?D:< 8E57C@?C±N=1:C:VIQ@8E:< :B
5;<@`aIBKLM?F5;]<V6I@QBK::R+<@5;G@:RSuFILMID57<@8;:BKIN@:BK?B[F_I<DcZR7dt„?BK?57<187:BK?FZ87=@?ZBjFI@<D:R+69576987:ZLb?Zft=@< ?:<@8;57C@?CoFI@LM:BKF57?R
BK:?ZR75EW_?#:R”LM5E69LYIbN@BKIF:Z69IbN@?BK?#8;IC@I6+R;I6+<157G1:R7:Z6+C:R7??BKi=@5;8E:FZ87=1B?d

3.4.2.1 ƒŸ/ (D#B*"  #?!>#"&4‹Eƒ #?8E¡¢,>-:Ž9& 


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:Z315E698;57B|65;6987:LM?6#C:bFI@LM:BKF57I:ZRE:F8;B]@<@5;FI@d.2$6&8;?6#B:C@:6#N=1:C:_<FI@<@87:Z<@:BC57`a:BK:<187:6#LM:B!F_?CI@6#N?BK?bRE?bI@Q87:Z<@F5;]<I
N@BKIG 5E6957]@<XC:Q5E:_<@:6+SX69:BKG@5;F57I@69d

3-26
 
  
 
 
 
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:!g¸:LMN@R7Ip=@<ˆº7<1C@5EF:±C:±LM:BKF?C@I69fX:87Fd[2*RY<157G1:RYBK:Cˆ‡[:8;‚#I@B…1‰HI@`aB:F:s=@<°LYc8EI@CIˆN@?BK?±R;IF?ZRE57WZ?BOLM:BKF?C@I6AI
FZILY=@<157C@?C:Z6YFZILM:BKF5E?_RE:6X:<A= <@?HBK:CVLb:ZC5;?<@8;:H=@< ?H6:ZB57:OC:H5;<@8;:B`a?F:Z69f*i= :OC:`a57<1:<u= <VFI1<g¸=1<@8;IAC@:UN:8;5EF5;I< :6
(queries):
• NetworkGetProperties
Zx ²j:G@=1:R7G1:#= <YFI<&g¸=1<@87IMC@:#N1B!I@N5;:C1?C:Z6+i=1:#C@:69FBK57Q@:<YR7?#BK:C@d
x²j:G@=1:R7G1:#= <@?R75E698;?#C@:#LY:BF?C1I6t‡!5;C:< 8E5;`K5;F?C@I6+LM:C@57?<187:=@<‹X•y‰.i@=@:N?ZB8;5EF5;N?<
:Z<MC15EFZ^1?#B:C1d
• NetworkGetMarkets

x|²X:_G@=1:R7G1:>=1<@?±RE5;6987?>C:±875EN@I6VC:±LM:BKF?C@I6D‡K57C@:<18757`a5EFZ?CI16ALM:C15E?< 8E:s=@< ?
j•|yK‰.i@=@:#N1?B875;F5EN1?<Y:<YC5;F^@?eB!:ZCd
• NetworkGetMarketTypes

x²X:_G@=@:ZR7G1:O=@<@?HR;57698;?HC:HLY:BKF?C@I6YC:UC5EF_^@?HBK:CVC@:O=1<VC1:87:BLM5;<@?C@IV8757NI
‡K5;C:<1875E`a57FZ?CI@6+LM:C15E?< 8E:=1<1æ? j•|yK‰d
• NetworkGetMarketsByType

24<YBK:69N@=@:698;?#?#= <@?N:Z875EF_5E]<X?RE?e5E<@8;:BK`K?ZW#C@:#BK:Cf@87:Z<@:LMI16+:R 65;J@= 5E:< 8E:e8E57N@IMC:CI1F=@LM:Z<@87yI °j{T¯ex


• NetworkPropertySheet
xZ2*6987:CI@F= Lb:Z<@87IMC@:69FBK5EQ1:#=1<@?B:CM:}Id

3.4.2.2 ƒŸ/ (D#B*"£<#B-57¤?!¥,D&4‹E£¦B-5Ž9# 8§& 


}?C?‹Lb:ZBFZ?CIrC5;69NI@<@5;QRE:‹:<r:ZRo<157G1:RDC:‹B!:CrC@:Q:‹69:ZB>5;<@C@:N:< C57:< 8E:‹S˜C1:Q@:‹8E:< :B>69=@6ˆNBKI@N5;?6ˆB!:_J@RE?_69f
N@BKIF:_C5ELM5;:<@8;I6SMN@BI@87I@FI@R7I6+N?BK?#N?B875;F5EN1?B4:<M:R LM:BKF?C@Id¯$I6+Lb:ZBFZ?CI@6?#69=bG1:W#6:#FI@LYNI@<@:<MC@:j= <@IbIbG@?BK5EI16
< :J1IF5;I6Y‡Kz|=@69695;<@:6969‰i=1:O:R+<@5;G@:ZR+C:O<1:J@I@F5;IA69:H:<@FZ?BKJ@?OC@:H57C@:<18757`a57F?Bd ?B57I@6M< :J@I@F5;I6YN= :C:Z<uIN@:BK?B:Z<u=@<
LM5;6LMIYLM:BKF?C@IbIMN@=@< 8EIYC:?FFZ:69IbFZILMP1<1d
24R4FI< F:N@87IVC1:UBI@R4:<:ZR*Lb:ZBF?ZCIuC@:`a57<1:\=@<J B!= NIVC1:U69:BKG@5;F57I@6[i@=@:\=1<H<@:J1IFZ57IN@=@:C1:bNBIG ::B:<=@<LM:BKF?ZCI1d
243157698;:<AC@I6XBKIRE:Z6YN@IBC:Z`K:FZ87I.x:R+C@:O?CLM5;<@5E698;B?ZCI@B#C@:R*LM:BKF?C@IVJ‡ ¨=©«ª^¬«­^®g¨=©¯¬`­«ª‰eS:RtI@N:ZB?ZCI@BC1:RtCº;?O?UCº;?
¨9©]ª^¬`­^®4°^±9­«ª¯©^®¤²`ª
( ).
24R < 57G@:ZR LM:BKF?C@IM‡{o?BK…@:8;69‰$C5;6N@I< :#C@:#=1<@?e5E< 8E:BK`a?W#i@=@:eC:`a5E< :#=1<XFI<&g9= <@8;IbC@:#N@:875;F5EI@<1:Z6+‡!i1=@:ZB57:69‰x
• MarketGetProperties
x ²j:G1=1:R7G1:=@<YFI1<g9= <@8;IMC:NBKIN@57:C@?C@:6+i@=1:#C@:69FBK5EQ@:<X:R”LM:B!F_?CI@d
xO²j:G@=1:R7G1:h=1<@?hR;5E6987?‹C:m< :J@I@F5;I6p‡K5EC@:<18757`a57F?C@I6³LY:C@5E?_<@8E:‹=@<Þj•wyK‰>i= :
N@?BK8757F57N@?<X:<YC5;F^@IMLM:BKF?C@Id
• MarketGetBusinesses

x ²[:G =@:R;G@:#=@< ?[R;57698E?#C:#875;NI@6C@:j<1:J1I@F5EI16w‡K57C@:<@8;57`a5EF?ZCI16wLY:C57?<187:j= y< X•wyK‰


i@=@:eN?ZB!8;57F5;N?<Y:<YC15EF^ IbLM:BKF?ZCI@d
• MarketGetBusinessTypes

x²X:_G@=@:ZR7G1:O=@<@?HR;57698;?HC:H< :J@I@F57I@6XC:OC@57F^1IVLM:BKF?C@IVC:O= <uC:Z8E:BKLM57<1?CI


8;5EN1IM‡!5;C:< 8E5;`K5;F?C@I6+LM:C@57?<187:=@< æ? [•wyK‰!d
• MarketGetBusinessByType

x ²[:G =@:R;G@:#=@< ?[R;57698E?#C:#BKIR;:6C@:j<1:J1I@F5EI16w‡K57C@:<@8;57`a5EF?ZCI16wLY:C57?<187:j= y< X•wyK‰


i@=@:DN?ZB!8;57F5;N?<n:<nC15EF^ I°LM:BKF?C@IdtI@CI16REI@6LY:B!FZ?CI16C@:Q:Z<>C@:`a57<@5;Bb?R[LY:<1I6C@I6OB!I1RE:6x Maker S
• MarketGetBusinessRoles

Operator.
x”²j:G =@:R;G@:M=1<1?MRE5;68;?MC:M<@:_J@I@F57I@6#C@:bC@57FZ^@IHLM:BKF?C@IFI@<U=@<UC:Z8E:BKLM57<1?CI
BKI@R ‡57C@:< 8E57`a5EF_?CI@6+LM:C5;?<187:#=1<@?,X•y‰d
• MarketGetBusinessByRole

x”²j:G1=@:R;G@:b=@< ?bRE5;68;?bC:bBK:C:Z6j‡57C@:<18757`a57F?ZCI@6jLM:C@57?<187:b=@<r[•wy‰w:Z<R7?6#i=1:bC5;F^@I
LM:BKF?ZCIM:6987kNBK:69:<187:Zd
• MarketGetNetworks

24<YBK:69N@=@:698;?#?#= <@?N:Z875EF_5E]<X?RE?e5E<@8;:BK`K?ZW#C@:#LM:BKF?C@If18E:< :LMI6+:ZR 695;J@=157:<187:#8;5EN@IbC1:#C@I@F=@LM:< 8EÔI °X{o¯ex


• MarketPropertySheet
x 246987:#C1IF=1LM:<@8;IMC:69FBK57Q@:#=1<XLb:ZBFZ?CIM:}Id

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C@57FZ^@IY<@:J1IF_5EI.x
• BusinessGetProperties
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xl²X:_G@=1:R7G1:U=@<1?OR;5E698;?HC1:O69:BKG@5;F57I@6[‡57C@:< 8E57`a5EF_?CI@6XLY:C@5E?_<@8E:\= !
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• BusinessGetServices

3-27
 
  
 
 
 
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j•|yK‰.i@=@:#C15EFZ^1IM<@:ZJ@IF_5EIMI`aBK:F:d
• BusinessGetServiceTypes


x ²[:ZG@=@:ZR7G1:X=1<@?[R75768;?YC1:X69:BG157FZ57I6C:[C5;F^@I\< :J@I@F5;I\C:[=1<bC:Z8E:BKLM57<1?CI
8;5EN1IM‡!5;C:< 8E5;`K5;F?C@I6+LM:C@57?<187:=@< ?æ[•wyK‰!d
• BusinessGetServicesByType

xl²j:G@= :REG :O=@< ?OR75;687?UC:ULM:BKF?C@I6[‡57C@:<@8;57`a5EF?_CI@6YLM:C15E?< 8E:U=1<[•wy‰w:<R7I6ji= :


C@57FZ^@IM<1:ZJ@IFZ57IM:6987kNBK:69:<187:d
• BusinessGetMarkets

24<YBK:69N@=@:698;?#?#= <@?N:Z875EF_5E]<X?RE?e5E<@8;:BK`K?ZW#C@:#<@:_J@I@F57I@f8;:<@:ZLbI@6+:R”6957J1=@5;:<@8;:#875;NIMC@:#C@IF= LM:<@8;äI °j{T¯x


• BusinessPropertySheet
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}?C?\69:BKG157F5;IVN= :C@:U:Z698E?BwFILMN@=1:6987IuC:\=1<1?U69:BK57:\C@:\6&= Q69:ZBG157F57I@6[i= :\69:O:Z69N:F_5E`a57F?BKk<87?LYQ57c<H:<:ZR$<@5EG :R4C1:
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C@57FZ^@IY69:BKG@5EF_5EI.x
• ServiceGetProperties
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• ServiceGetInteractions
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• ServiceGetInteractionTypes
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servicio.
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FZILMN1I<@:Z<MC@57FZ^@IY69:BG15EFZ57IMC:=1<YC@:87:BKLM5E< ?CIM8;5ENI1d
• ServiceGetInteractionsByType

• ServiceGetSubServices
x#²j:G@= :REG :’=@<@?nR7576987?’C@:âj•wyK6oC@:’R;I6D69=1Q@6:ZB!G 5EF5;I6A=@8;5ER75;W?C@I6DNI@BC5;F^@I
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• ServiceGetSubServiceTypes
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servicio.
x$²[:ZG@=@:_REG :A=@< ?AR75;698E?VC@:{j•|yK6\C:u?i@=@:ZR7R7I@6\69=@Q@69:BKG@57FZ5EI16O= 8E5;R75EWZ?CI16
N@I@B$C@57FZ^@IM69:BKG@57FZ57IMC:=@<XC@:87:BLY5E< ?CIM8;5ENI@d
• ServiceGetSubServicesByType

• ServiceGetFirstStep
x ²j:G1=1:R7G1::RlN1B57LM:B.N@?69IbC@:#R;?#F_IB:IJ BK?`º;?#C@:#= <MC@:8;:BKLb5;<@?C@IM69:BG157FZ57Id
• ServiceGetNextStep
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servicio.
• ServiceGetPreviousStep
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• ServiceGetBusiness
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• ServicePropertySheet
xZ2*6987:CI@F= Lb:Z<@87IMC@:69FBK5EQ1:#=1<M69:BKG 5EF5;Ib:Z}wId

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?C5;F^1IM69:BKG157F57I$x

3-28
 
  
 
 
 
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• InteractionGetProperties
x‹²X:ZG1=1:R7G1: =1< FI@<g0=@< 8EI C: NBKI@N57:ZC?C@:6 i@=1: C:69FZB!5;Q:<©C15EF^ ?
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• InteractionGetServices
x ²j:G1=@:R;G@:=1<1?#R;5E6987?C:69:BKG@57FZ57I6ti= :#=1875ER;57W?Z<MC@57F^1?#5;<@8;:B?ZFF5E]1<@d
24<YBK:69N@=@:698;?#?#= <@?N:Z875EF_5E]<X?RE?e5E<@8;:BK`K?ZW#C@:#57<187:BK?FZF5EI1<@:69f@87:<1:LMI6*:Rl695;J@= 5E:< 8E:8757N@IMC:CI@F=1LM:<187Iy°j{T¯x
• InteractionPropertySheet
xZ2*6987:CI@F=1LM:<187IMC@:69FBK57Q:=@< ?#57<187:B?ZFF5;]<Y:}wI@d

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• DocumentGetProperties
x²[:ZG@=1:ZREG :#=@<YFI1<g¸=1<187IMC:NBKI@N5;:C?C@:6+i@=1:C:Z69FB57Q:_<MC@57F^1IMCI@F=1LM:<187I@d
• DocumentGetDataElements
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documento.
x²j:G1=@:R;G@:OR7?ORE57698;?HC:O8;5EN@I6XC:H:ZR7:LM:< 8EI@6YC@:HC?Z87I6Yi1=@:OFI1LMNI@<@:<
C@57FZ^@IMCI1F=1Lb:Z<@87I@d
• DocumentGetDataElementTypes

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i@=@:eFI@LbN@I<1:<XC5;F^@IMC@IFZ=1LM:<@8;Id
• DocumentGetDataElementsByType

• DocumentGetInteractions
x ²j:G@= :R;G@:#=1<@?eRE5;6987?#C@:#5;<@8;:BK?FF57I< :6+i=1:#= 8E5;R75EWZ?#C15EF^ ?#C@IF=1LM:<187Id
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• DocumentPropertySheet
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• DataElementGetProperties

x€²j:G1=@:R;G@:= <@?R;5E6987?Cr: [•wyK6bC@:R7I@6M69=@Q1:RE:LM:< 8EI16MC:C@?87I@6Mi= :


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• DataElementGetSubDataElement

x ²j:G =@:R;G@:j=@<1?[R;5E6987?jC:j8E5;NI@6wC@:[69=1Q:R;:LM:<@8;I6C:jC?87I6i= :
FZILMN1I<@:Z<MC@57FZ^@IY:RE:ZLb:_<@8EIYC@:#C@?87I@69d
• DataElementGetSubDataElementTypes

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C@?8;I6+C@:#= <MC@:8;:B!LY57<1?C@IM875EN@IYi=1:#FI@LMNI1<@:<YC@57F^1Ib:_RE:LM:< 8EIYC:C?Z87I@6d
• DataElementGetSubDataElementsByType

• DataElementGetDocuments
x ²j:G@= :R;G@:#=1<@?eRE5;6987?#C@:#C@IFZ=1LM:<187I6ti=1:#= 8E57R;5EW?eC57F^1IM:R;:LM:<@8;IMC:C?8;I69d
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• DataElementPropertySheet
x„2$6&8;:CI1F=1Lb:Z<@87IDC:_6&F_B!5;Q:= <D:R;:LM:<@8;IoC1:C?Z87I6M:}Io=1875ER;57W?ZCIo:Z<V=@<
documento.

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3-29
 
  
 
 
 
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¯$I@6#:Z69i= :LM?6C@:YR7I6|B!:_J@5E698;BI@669:XFI@<@698;B!= S1:<ULM:C@57?<187:YFI@<&g¸=@<187I6|C:Y:R;:LM:<187I6|C:YC?Z87I@6:69N1:F5E`a57FZ?CI@6:_Ñ< °[{o¯$d
¯$I@6XG@:<1C:ZCI1B!:6XN@=@:C@:<VBK:J157698EBK?B69=@6XNBKI@C=1F87I@6MIu69:BKG@57FZ5EI6[S?Z=@87:Z<18E5;F?BKREI169f4R7I@6YF_ILMNBK?C@IBK:6XN= :C@:<uFI@LbN@?BK?B
R;I6NBKI@C=1FZ8EI16#SO?LMQ1I6N=1:C:Z<OB!:J 5E698;B?B+69=@6eNBK:`a:B:Z<@F5;?69fN:BK`a57RE:_6S\C:ZF57C@5EB+69= 6R;ºELY5E87:Z6C@:YN@BK5EG@?_F5EC@?Cdl}?C?Y8757NI
C@:#BK:J 5E6987BKIM69:#5;C:<1875;`5;F?#LM:C15E?< 8E:=1<1æ? j•|y.P@< 5EF_?d

3.4.3.1   #$…$/ &?8:-G,"&47",$@6$%)#?&


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peticiones:
• RegistryGetProperties
x ²[:ZG@=1:ZREG :#=@<YFI1<g¸=1<187IMC:NBKI@N5;:C?C@:6+i@=1:C:Z69FB57Q:_<M:698;:#8757N@IbC@:#BK:J 5E6987BKI@d
• RegistryGetChildren
x ²j:G1=1:R7G1:=@<1?#R75;698E?eC:8E57N@I6tC:BK57G1?C1I6+C@:#C@57F^1IM875EN1IM‡!^ 5 g0I69‰Kd
• RegistryGetParent
xZ²j:G@= :REG :#=1<M5;C:Z<@875;`K57F?C1IB$C1:R 8757N@IMC:R”i=1:#^ ?#C@:BK5EG ?CIMC@57F^1IM8757N@IM‡N@?C@B:‰d
xD²[:G =@:R;G@:Ò=@<1?ÎR7576987?ÎC:Ò8E5;NI@6mC@:BK57G@?ZCI@6mC57BK:F87?ZLb:Z<@87:rC:ZR’LM5;6LMI¤8757NI
‡K^1:BKLb?Z<@I69‰Kd
• RegistryGetSiblings

• RegistryGetAllDescendants
xZ²X:G =@:ZR7G@:=@< ?#R7576987?C:87I@CI@6+R7I@6+C:Z69F:< C5E:Z<18E:Z6+C:e=@<Y875;NI@d
• RegistryIsDescendant
xZ²j:G@=1:R7G1:#G :BC?CY695 =1<YC:Z87:BKLM57<1?CIM875;NIM:6tC:69F:Z<@C15E:< 8E:C:eI8EBKIM875;NIMC@?CI@d
• RegistryGetNodeDefinition
xZ²X:G =@:ZR7G@:R7?C:`a5E< 5EF5;]<XC@:#8757NIYC@:#=1<M< IC@Id
24<YBK:69N@=@:698;?#?#= <@?N:Z875EF_5E]<X?RE?e5E<@8;:BK`K?ZW#C@:#BK:J@5;6987BIf18E:< :LMI6tR7I6t6957J@=157:<187:6t875EN@I6*C:CI@F=@LM:< 8EI1=6 °X{o¯VFI@LM=1<1:6x
• RegistryNodeList
x2*698;:#C@IF=1LY:<@8;IbC@:G1=@:R;G@:e=@<1?#R75;698E?C@:<@I@CI@6+C:e=@<YBK:J@5;6987BId
• RegistryNodeID
xZ2*6987:CI@F=@LM:< 8EIYC@:G@=1:R7G1:#= <M<1IC1IMC:=@<XBK:J@5;698EBKId
• RegistryPropertySheet
x24698E:eCI@F=@LM:< 8EIMC:_69FB!5;Q:=@<XBK:J@5;698EBKIM:}wI@d
• NodeTypeDefinition
xZ2*6987:#C@I@F=@LY:<187IMC:Z6FZB57Q:eRE?6tNBKIN15E:C@?C1:6+C@:#=@<Y< IC@IbC@:#= <YB:ZJ@576987BI@d

3.4.3.2   #$…$/ &?8:-G, !>#4@ #B-G79?!¥,Œ‹E£<$-:Ž9# 8E


24R€B:ZJ157698EBKIHC1:MLM:BKF?C@IHFI1<@8;5E:< :MR;?M5;<@`aIBKLM?F5;]<O< :F:69?B5;?MN1?B?Y=1<U8E5;NIOC@:MLM:BKF?C@IO:}wId ¯$?Y5;<@8;:BK`?W[C@:R„B:J157698;B!I
C@:#LY:BKF?ZCIMC:Z`K5;<@:=@<XFI<&g¸=1<@8;IbC@:#N@:8;57F5;I<@:Z6+‡Ki=1:B5;:69‰$i= :#=1<@?e:<@8;5EC1?CMN=1:C:BK:?R75;W?B$?eC57F^1IMBK:J@5;698EBKI$x
• MarketRegistryGetMarketTypeRoot
xZ²X:_G@=@:ZR7G1:#:R”<@I@C@IMBK?ºEWC:_RlkZBQ@IR”C:875;NI@6+C:LM:BKF?CI@69d
• MarketRegistryGetBusinessRolesRoot
x²[:ZG@= :REG :#:R”<@I@CIMBK?º;W#C@:R kZBQ@IR”C@:#BKIR7:6+C:e<@:ZJ@I@F57I@d

3.4.3.3   #$…$/ &?8:-G, !>#4%"#$…$,>7?/,Œ‹Eˆ6"&$/J%)#?&"&?


24RlBK:J 5E6987BKIbC:#<@:J1IFZ57IbFI@<@875;:<1:jR7?#5E< `I1BLb?_F5E]@<Y<@:F:Z69?B57?jN@?BK?j=1<Y8E57N@IMC:e<@:J1IFZ57IM:}wI@d¯$?5E< 8E:BK`K?ZW#C@:R”B:J157698;B!IMC1:
< :J1IF5;IbC@:`a57<1:#= <@?N:8;5EF5;]<X‡i= :B!S‰.i=1:#= <@?:<@8;57C@?CMN=1:C:eB!:Z?R75;W?B.?C57FZ^@IMBK:J@5;6987BI$x
• BusinessRegistryGetBusinessTypeRoot
xZ²[:G1=@:ZR7G@::ZR <1I@CIMBK?ºEWeC:R kBKQI@R”C:8757N@I6tC:<@:J IFZ57I69d

3.4.3.4   #$…$/ &?8:-G, !>#4/J%)8E#B-HB7 7 /2L>%Œ‹EC2%)8E#B-U+798:/2,3%)


24ReBK:J@5;6987BI±C@:V5E< 8E:BK?FZF57]@<sFI@<@8;57:<1:VRE?u57<1`KI@BLM?FZ57]<T<@:ZF:69?BK57?VN?BK?V=1<s8;57NI±C1:A57<187:BK?FFZ5E]<T:}wI@dw2*R|B!:ZJ15768;BKI>C1:
5;<@8;:BK?FF5;]< FI@<18757:<1:°C1I6okBKQI@RE:6AC:n875;NI@6oC@:’5;<@`aIBKLM?F5;]<„xe=@<@I³B:R;?F5;I<@?ZCI³FI@<pREI@6D8757NI@6oC1:n57<@8;:B?FF5;I< :6
‡KN@BI@87I@FIR;I69‰.SX:R”I8;B!IYB:R7?ZF57I@<@?C@IYFI<YR;I6+FI@<@8;:<@:ZCI1B!:Z6+C:eLM:<@69?0g0:69d

3-30
 
  
 
 
 
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registro:
xt²[:ZG@=1:ZREG1:o:R#<@I@CI>B?º7WDC:R#kBKQI@RjC@:D8757NI@6C1:
FZI< 8E:< :CI@BK:6+C@:#LM:<16?!g¸:69d
• InteractionRegistryGetInteractionTypeRoot

3.4.3.5   #$…$/ &?8:-G, !>#'&?#+-U(3/7?/,Œ‹E€´#B-H(3/279#?


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69:ZBG157F5;IbC@:`a57<1:#= <@?N:8;5EF5;]<X‡i= :B!S‰.i=1:#= <@?:<@8;57C@?CMN=1:C:eB!:Z?R75;W?B.?C57FZ^@IMBK:J@5;6987BI$x
• ServiceRegistryGetServiceTypeRoot
x²j:G@=1:R;G@:#:ZR < IC@IMB?º7W#C1:R kBKQI@R C@:#8;57N@I6+C@:#69:BKG157F5;I69d

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¯$?Z657<187:BK`K?ZF:6C@:AREI@6OBK:J@5;698EBKI6HC1:DC@IF= LM:<@8;InST:R7:ZLb:Z<@87I±C@:D57<1`KI@BKLb?ZF57]@<±C@:`a57<@:Z<±=1<±FI@<g0=@<187I>C:VN:8;5EF5;I< :6
‡Ki@=@:BK57:Z6‰.i@=@:=1<1?#:Z<@875;C?CMN@=@:C1:#B:?_RE57WZ?B.?#C@57F^1I6+BK:J157698;B!I@6x
• DocumentRegistryGetDocumentTypeRoot
x ²j:G1=1:R7G1:Á:ZRŸ<@I@CI BK?ºEW C@:R˜kZBQ@IRmC:Ï8;57N@I6ÄC1:
documentos.
x€²j:G@=1:R7G1::R<1IC1IoBK?º7WHC:R+kBQI1RwC:H8757N@I6MC1:
:ZR7:LM:<187I@6+C:C?_8EI69d
• DocumentRegistryGetInformationItemTypeRoot

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Id

3-37
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3.5.4.1.2 ¶· ¸¹º»¼½¸P¶·¾&


*( )[+2)9.20-143 TpoBlk 5 .2627/8>3:6N3)/<:Fg.4I 5 8>.-6N3:FgK23:)kI2AC.47>. 5 .-)/.¿0-143MFG3MI-1N3:K23:6À<:I2)98 5 <:A%<M1N62<X7>AH<:64FG< 5:5 8/D-6RHS’TYU[“dFG3M1N7>8/)98>Á<
I2<:AH<=89K23:6N7>89?@8 5 <:AM3L)7989I-.EK-3=79A<L62FG< 5:5 8>D26ERS’TYUÂ04123=FG3=7/AC<:6NFGI-.2AH7><:Za\ <JK-3:?@89648 5 8/D-6E]’^O\‘K-3:)+-)9.202123 TpoBlk 3:FP)/<
egegfif„hkjdnhdn`lkjh|m…-no
siguiente:
o
n n2n2ÃÃÄ2Ä2w*w*x2x2yÅ
y z;Æ pdÄ-Ç[Ä[ÈdÄkx-É-ÃkÇ ÊdÄ-rs~‘w pdq-r[}`jÊ`s2Ç ËŒ‚
wx-y|4} ID
‡4t`h[‰dŠ |4t`h†Œ‚
RHK-3:647989?H8 5 <:K2.-A26N8 5 .P3:)d+2)9.20-1N3 3L6)/<#7>AH<:64FG< 5:5 8/D-6MRS’TYU[Z
Atributos:
BlkId TpoBlk

Ì :3 ?8/623g)><:Fa.2I 5 8>.2643:Fa02123 FG3#I2143LK-3:6<:I2)98 5 <:A<#1462<g7>AH<:62FG< 5:5 89D26MRCSXTYU[Z


Contenido:

Í .4627/8>3:6N3#1462< )989FG79<#K43#1462.P.BÎLFaB<LA 5 <:FaϒI-A.-7/. 5 .-)9.2FaK23#I4<:b2.P< F›3L)93 5L5 89.262<:AHZ


ProtocolOptions
BrandList

3.5.4.1.3 ¶· ¸¹º»¼½¸,ÐM» · »%Ñ*ÒŸÓ ¸Ô¶¿·@&


(*)Y+-)/.-02123 TpoSelectionBlk 5 .-6N7>893L623)>.2FMAC3FG12)>7/<:K-.2FMK-3”)/<”FG3:)93 5L5 89D26ÕAH3:<:)>8/Á:<:K2<3:6479A3)><:F’.-I 5 8/.-623LFMK23:)Y+2)9.20-1N3
Z-\*<gK-3:?@8>6N8 5 8/D-6]X^W\ÕK23:)d+-)/.-02123 TpoSelectionBlk 3LFa)9< FG89b21N8>3:6N7>3`c
egegfif„hkjdnhdn`lkjh|m…-no
TpoBlk
o
n n2n2ÃÃÄkÄk…d…du[u[x-x-u[u[È2È2ÇÇÊ`Ê`Ä-Ä-r`r`wwxdxdyÖ
y z BrandSelukÈ-ÇÊ-Ä`rk×*–‚
wx-y|4} ID
‡4t`h[‰dŠ |4t`h†Œ‚
5 <:K-.2A 4 648 5 .ÕK23:)Y+-)/.-02143 K43:6479A.;K-3À)/<À7>AH<:62FG< 5L5 89D26
Atributos:
BlkId Identifi TpoSelectionBlk
IOTP.

RK23:6N7>89?@8 5 <P)/<P.2I 5 89D26¿F¯3)>3 5:5 89.262<:K4<K-3)9<M)>8/FG79<K-3B<:A 5 <:FgÏ¿I4A.-79. 5 .2)9.2F,K-3MI2<:b4.<


Contenido:
BrandSelection
147989)989Á:<:A3:6M)>< 79AH<:64FG< 5:5 8/D-6RSXTYU[Z
3.5.4.1.4 ¶· ¸¹º»Ø;ºҟÙg"#»%¹¶¿·@&
*( )[+2)9.20-143 AuthReqBlk 5 .-64798/3:623X)>.4F,K2<:79.2F643 5 3:FG<:AH89.2F,I4<:A<’02123X126N<’I2<:AH7>3XFG3’I2123LK-<X<:127/3:627/8 5 <LA%?HAH3:64793X<M)/<’.27>AH<:Zd\ <
K23:?@896N8 5 8/D-6]’^O\ÕK23:)d+-)>.40-143 AuthReqBlk 3:Fa)>< FG89b414893:64793`c
egegfif„hkjdnhdn`lkjh|m…-n
n „[„[Ú`Ú`Ç`Ç`ÛkÛktktkuuÜdÜdw w x2x2yÅ
y z>„kÚkÇ`Û`‡4†t`q2h[ljdq*Š |4t`‚ h†Œ‚
BlkId ID

RK23:6N7>89?@8 5 <:K-.2Aݍ2648 5 .ÞK23:)Õ+-)9.20-143 K43:627/AC.oK-3 1464<–7>AH<:62FG< 5L5 89D26


Atributos:
BlkId AuthReqBlk
IOTP.

Í+-)/.4.-62027/128>3:3 6N.-3:?@6ß3:AH79)9<.2FŽá K-<:7/.-F623 5 3:FG<:A89.2FI2<:AH<‘)9<à<:14793:64798 5 < 5 89D26 AH3:)>< 5 8>.264<:K2< 5 4. 6–3:)


Contenido:
AuthData
OfferRespBlk).

3.5.4.1.5 ¶· ¸¹º»Ø;ºҟÙg"#»%!g½g¶¿·@&


(*)_+-)/.-02143 AuthRespBlk 5 .26479893:643 )9.2FK-<:7/.-FàAH3:FG12)/79<:K2.ÞK23:)EI4A. 5 3LF›.oK-3–<:127/3:627/8 5 < 5 89D26oá AuthReqBlkâ Z=\ <
K23:?@896N8 5 8/D-6]’^O\ÕK23:)d+-)>.40-143 AuthRespBlk 3LFa)9< FG89b214893:64793`c
egegfif„hkjdnhdn`lkjh|m…-n
n „[„[Ú`Ú`Ç`Ç`ÛkÛktktkuusNsNÃkÃkwwxdxdy{
y z=„kÚ`‡4Çkt`Û`h[t[‰duŠ sN|4Ããt`h–†Œ‚ ‚
BlkId ID

RK23:6N7>89?@8 5 <:K-.2A2648 5 .PK23:)`+2)9.20-143 K43:627/A.K43#)9<#7/A<:64FG< 5:5 89D-6RHS’T%UZ


Atributos:
BlkId AuthRespBlk

Í .4627/8>3:6N3#)>.2FaK4<:7>.2FaAH3:FG12)/79<:K2.PK-3:)dI-AH. 5 3:FG.PK-3g<:127/3:64798 5 < 5 89D262Z


Contenido:
AuthResp

3-38
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3.5.4.1.6 ¶· ¸¹º»ä_$—$—»#å"X»*!#½¶·@&


*( )+4)>.20-1N3 OfferRespBlk 5 .-6N7>8/3:623V8964?@.-AHB< 5 89D26FG.-+2AH3)/<.2?@3:AH7><VáK2<:7/.-FWK-3V+-8/3:623LFWÏàFG3:AHæ28 5 8>.2FG“ 5 <:627/8>K2<:K-3FG“
8/62FG7/A1 5:5 8/.-623LF,I2<:A<M)/<3:6N7>AH3:bN<:“8962?@.2ABP< 5 8/D-6À?@8>6N<:6 5 893:A<:“d3:7 5Lâ Z`\ <’K23:?@8>6N8 5 89D-6]X^W\OK43:)k+-)/.-02123 OfferRespBlk 3:F)/<
egfihkjdhdlkhmnÉ v`v4uÉp4p-t[€uË[sN~‘Ãw*†x2u[y{
siguiente:
`
x 4
Ê [
é z¾„ku[Ú`p2ÇkçYÛ`ê`†~q-ÇÉ`q[ÇdË[Ã%~…`Ê2É[€p`Ë[}`~ƒukp É~‘ÇdÃÆ[ëq`u[ç2p4„Ç è ˌÄ-ځ–r`Ç*‚ Ëk~
egf„wnx-yn`j|4}|…-nÉ v`v4up4t[usNÃw*x2y ‡4t`h[‰dŠ |4t`h†Œ‚
ID

RK-3627>8/?H8 5 <:K2.-A4628 5 .PK-3:)d+-)/.-02123 K23:6N7>AH.PK-3g1262< 79AH<:64FG< 5:5 8/D-6RHS’TYU[Z


Atributos:
BlkId OfferRespBlk

Ì :< 79.2FaK23#<:1N7>3:6N7>8 5 < 5 8/D-6AH3:)9< 5 89.262<:K2.-F 5 .-6M3:)dI-AH. 5 3:FG.PK-3 )9<#.2?@3:A79<:Z


Contenido:

R64?@.-AB< 5 89D-6MAH3:)>< 5 89.262<:K4< 5 .-6+-8/3:623LFa.F¯3ACæN8 5 8/.-Fa3 8964?H.2AHB< 5 89D26P?@8964<:6 5 8>3:AH<:Z


AuthData

R64?@.-AB< 5 89D-6MAH3:)>< 5 89.262<:K4< 5 .-63:)dI-<:b4.-Z


Order

RK-3627>8/?H8 5 <:K2.-AK23#)/<:Fa.2Ab4<:628/Á:< 5 8/.-643:FaϒFG12FaAH.2)93:Fa3L6P)/<#7/AC<:6NFG< 5:5 89D-6RHSMT*UZ


PayAmount

R64?@.-AB< 5 89D-6MAH3:)>< 5 89.262<:K4< 5 .-6)9< 3:627/A3Lb2< K-3g)>.-FY+-8/3:623:F%.FG3LACæN8 5 8/.-FGZ


Org

Í .-6479893:643ì8>D-6M)9<íRS’?@T%89AUBZ <Œ3:)93 5 79AD-6N8 5 <:ZŽ\ .2FK-<L79.-Fß?H89ABP<:K2.-FßK-3:I23:6NK-3:6îK43:)Ý798>I2.ïK-3


Delivery
OtpSig

Í .-6479893:643#3) 5 3LA7/8>?@8 5 <LK-.P147989)989Á:<:K4.PI-<:AH< )><#?@89AHBP<#K289b48979<L)>Z


transacc
OtpCert

3.5.4.1.7 ¶· ¸¹º»ðañ%ò,"#»%¹¶¿·'&


(*)Y+-)/.-02123 PayReqBlk 5 .26479893:643¿8964?H.2ABP< 5 89D-6=0-143¿8>62K48 5 <¿0-143 5 .-BP893L62Á:<¿1464<79AH<:64FG< 5:5 8/D-6=K-3I4<:b2.2Z \*<¿K-3:?@8>6N8 5 8/D-6
]X^W\;K-3:)d+2)9.20-123 PayReqBlk 3:Fa)9< FG89b412893L62793dc
egfihkjdhdlkhÆ[mqdnóç…ÆÈ4q-Û[çdu2tèu`u-Üd†w q2x-Ç[yÅq êz9~ƒ„[Ú`ÉÇkp-Û`€†[Ë[qd~ƒÇ[q ÉdêÇ~‘à …wÊ-p`€*qdê`r~}kj[É`Ê`Çds2ÃÇ%ë`~ ukp-BrandSel
%
Ç k
ê –
 ‚ ukÈ2Ç ÊdÄ-rY~àÆq-ç-„`è*Ä2Úkr`ÇY~
egf„wnx-yn`j|4}|…-nóÆq-çdtu`Üdw x-y ‡4t`h[‰dŠ |4t`h†Œ‚
ID

RK43:627/8>?@8 5 <:K2.2A 4628 5 .PK-3)+2)9.20-1N3 K-3:6479AH.PK-3 )9< 7>AH<:62FG< 55 8>D26RSXTYUkZ


Atributos:
BlkId PayReqBlk

-. 6N7>893L623g8>62?@.4ACBP< 5 8/D-6MFG.2+-AH3#)9<#<:1N7>3:6N7>8 5 < 5 8/D-6M<:FG. 5 8><:K4< 5 .-63:)dI-<:b4.-Z


Contenido:

\*8/FG79< K-3 B<LA 5 <LFaϒI-A.-7/. 5 .2)9.2FaK-3 I-<b2.PFG.-I2.-AH79<LK-.2FGZ


AuthData C

RK43:627/8>?@8 5 <=)/<=FG3:)>3 5:5 89D26OK43=BP<:A 5 <:FÏEI2AH.-79. 5 .2)9.2FÀK23JI2<:b4.E3:6E)/<J79AH<:62FG< 5L5 89D26


BrandList
BrandSelection
RSXTYUkZ
R6N?H.2ACB< 5 8>D-6MAH3:)>< 5 89.262<K-< 5 .-63:)dI-<Lb2.4Z
Í .-6N7>893L623g8>62?@.4ACBP< 5 8/D-6MA3:)9< 5 89.262<:K2< 5 .-6126M3:FG02123:BP<gK-3 I-<:b4. 5 .-6 5 AH3:7>.2Z
PayAmount

RK43:627/8>?@8 5 <:K2.2A K23#)/<:Fa.2Ab4<:6489Á:< 5 89.2623:FaϒFG12FYA.2)93:FY3:6)9<#7/AC<62FG< 5:5 89D26PRHSXTYU[Z


PaySchemeData

Í .-6N7>893L623_8>D2)>6<_RSX?@8>AHTYBPUk<_Z 3:)/3 5 7>AHD2628 5 <:Z,\*.2FK-<L79.-F”?@89AHBP<:K2.-F”K43:I-3L62K23:6ŽK23:) 798>I4.K-3


Org
OtpSig
transa55
OtpCert Í .-6N7>893L623g3:) 5 3:AH798>?@8 5 <:K-.P1N7>89)/8>Á:<K-.PI-<LA< )9< ?H89ABP< K-89b4897/<:)>Z
3.5.4.1.8 ¶· ¸¹º»ðañ%ò,ôõ*Ñ Ù,¶·@&
(*)*+-)9.20-1N3 PayExchBlk 5 .-6479893L6238964?H.2AHB< 5 89D26JA3L)>< 5 8/.-6N<:K2< 5 .-6J146”3:FG0-143:BP<K-3I4<:b2.=3L6 5 .-6 5 A3:79.2Z\ <K-3:?@8>6N8 5 8/D-6
]X^W\;K-3:)d+2)9.20-123 PayExchBlk 3:FY)><#FG8/b21N8>3:6N7>3`c
egegfif„hkjdnhdn`lkjh|m…-nó
ó
n ÆÆq-q-çdçdh[h[ö[ö[È2È2ÛÛw w x2x2yÅ
y z'Æ[q`ç…dÈ-Ûku2èud†[q-Çq*–‚
wx-y|4} ID
‡4t`h[‰dŠ |4t`h†Œ‚

3-39
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RK43:627/8>?@8 5 <:K2.2A÷26N8 5 .K-3L);+-)9.-04123 K23:627/A.K-3)/<ƒ79AH<:62FG< 5:5 89D26


Atributos:
BlkId PayExchBlk
IOTP.

Í .-6N7>893L623g8>62?@.4ACBP< 5 8/D-6MA3:)9< 5 89.262<:K2< 5 .-6126M3:FG02123:BP<gK-3 I-<:b4. 5 .-6 5 AH3:7>.2Z


Contenido:
PaySchemeData

3.5.4.1.9 B · ¸¹º»ðañ%ò,"#»%!#½,¶·¾&
(*) +4)>.40-143 PayRespBlk 5 .2627/8>3:6N3P126A3 5 8/+-.JK43:) I-<b2.2“1464<P?@8>AHBP<K48>bN8>79<L)38/62?@.-AHBP< 5 8/D-6”K23:)3:FG02143:BP<PK-3PI2<:b4.2Z[\ <
K23:?@896N8 5 8/D-6]’^O\ÕK23:)d+-)>.40-143 PayRespBlk 3:Fa)>< FG89b414893:64793`c
egfihkjdhdlkhmnó nóÆÆq-q-çdçdttu[u[sNsNÃkÃkw w x2x2yÅ
y z'Æ[q`çdtk‡4ut`È-h[u‰dÊNŠ Ãk|4Ç%t`~ƒh†Œ
Æq-ç …dÈ4Ûu4èu-†q2Çq ê~ƒÉ`ÇdÃ*…Ê-€Ë~‘ÉÇdÃë`up4ÇYêk‚
<!ATTLIS
BlkId ID
‚
RHK-3L627989?H8 5 <:K2.-A4648 5 .K-3:)`+-)/.-02143 K-3627/AC.PK43#)>< 79AH<:64FG< 5:5 8/D-6RSXTYU[Z
Atributos:
BlkId PayRespBlk

Í .4627/8>3:6N3:68964?H.2ABP< 5 89D26PK23:)d3:FG0-143:B<#K23#I2<:b2.I2<:AH<#I2.-K23:Aæ23LA8/?8 5 <:A3:)dI-<Lb2.2Z


Contenido:

Í .4627/8>3:6N3#8964?@.-AB< 5 89D-6MAH3:)>< 5 89.-64<:K4< 5 .261463:FG0-143:B<#K23#I2<:b4. 5 .-6 5 A3L7>.4Z


PayReceipt

Í7/AC<:.46N62FG7/8>< 3:6N389D-6M)/<ŽRHSM?@8>AHTYBPUk<ŽZ 3L)93 5 79AD2628 5 <:ZX\ .-FÕK-<L79.-F;?H8/ACB<:K2.-F;K-3:I23:62K23:6VK23:)M7/8>I2.VK-3


PaySchemeData
OtpSig
5:5
OtpCert Í 6N3#3L) 5 3AC7/89?@8 5 <LK-.127/8>)98/Á:<:K2.PI-<:AH<#)/<#?@8>AHBP<#K48>bN8>79<L)9Z
4
. 2
6 /
7 >
8 :
3
3.5.4.1.10 ¶· ¸¹º»ø#»#·'Ó ùg"#»%¹¶·@&
(*)*+2)9.20-1N3 DelivReqBlk 5 .2627/8>3:6N38/62?@.-AHBP< 5 8/D-6”FG.2+-AH3P)9.2F#+2893:643:F#.”FG3LACæN8 5 8/.-F <3627>AH3:bN<:AZk\*<K23:?@89648 5 8/D-6”]X^W\÷K-3:)
+2)9.20-1N3 DelivReqBlk 3LFa)9< F›89b414893:64793`c
egegfif„hkjdnhdn`lkjh|m…-nó
nó†[†[u[u[x`x`Ê4Ê4éét[t[uuÜdÜdwwxdxdy{
y z'Ép-}`‡4ut`ph[~‰dŠ É|4p-t`€hË[†Œ~‘‚†u[x`Ê4é[u[p2çY~ƒÉ`Ç`à …Ê-€ ê~ÉdÇÃ[ë`up4ÇYꁖ‚
BlkId ID

<:K2.-A26N8 5 .K43:)`+-)/.-02143 K23:6479AH.PK-3 )9<#7/AC<L64FG< 5:5 8>D46PRHS’T%U[Z


Atributos:
BlkId Identific DelivReqBlk

R64?H.2AHB< 5 89D26MAC3:)/< 5 8/.-64<:K-< 5 .46P+2893:643:Fa.PFG3:AHæ28 5 89.2Fa3#8/62?@.-AHBP< 5 8/D-6?@8962<L6 5 8/3:AH<:Z


Contenido:

RK23:6N7>89?@8 5 <:K-.2AK-3 )><:F%.-Ab4<:6489Á:< 5 8>.4623LFaÏFG1NFaAH.-)>3Fa3:6)9< 7>AH<:62FG< 5:5 8>D26MRCSXTYUkZ


Order

R64?H.2AHB< 5 89D26MAC3:)/< 5 8/.-64<:K-< 5 .46P)/<#3:6479A3:bN<#K23#)9.2Fa+2893:643:Fa.PFG3:AHæ28 5 89.2FGZ


Org

Í79AH<:.26262FG798/< 3:623 89D2)96< R?HSX8/ACBPTYU[<gZ 3:)>3 5 79AHD-648 5 <LZ-\ .2FaK-<L79.-FY?H8/ACBP<:K4.-FYK-3:I23:62K23:6MK-3L)`7989I2.K23


Delivery
OtpSig
5:5
OtpCert .Í 262798/3:623 3:) 5 3:AH7>8/?H8 5 <:K2.14798/)>89ÁL<:K-.PI4<:A<#)9< ?H8/AHB< K-8/b28/7><:)/Z
3.5.4.1.11 ¶· ¸¹º»ø#»#·'Ó ùg"#»%!#½¶¿·@&
*( )+2)9.20-1N3 DelivRespBlk 5 .262798/3:623#126N<’6N.-7/<’K43’3627/AC3:bN< 5 .-6P)>.4FK43:7><:)/)93:FaK-3#)>.4Fa+-893:643LFa.PF›3LAæ48 5 89.-Fa3627/AC3:bN<:K2.-FGZ2\ <
K23:?@896N8 5 8/D-6]’^O\ÕK23:)d+-)>.40-143 DelivRespBlk 3:Fa)9<#FG8/b21N8>3:6N7>3`c
egegfif„hkjdnhdn`lkjh|m…-nó
nó†[†[u[u[x`x`Ê4Ê4éét[t[uusNsNÃÃw*w*x2x2y{
y z@†ku[‡4xkt`ʋh[é‰du[Š p-|4ç-t`mhÄ-†Œ
Ç[u*–‚
BlkId ID
‚
7989?H8 5 <:K2.-A26N8 5 .PK43:)`+-)/.-02143 K43:627/AC.PK43#)9<#79AH<:64FG< 5:5 8/D-6RHS’TYU[Z
Atributos:
BlkId Iden DelivRespBlk

3-40
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• Hop-by-
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U[c-pep-
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C-PEP-Info: -stats"}
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• End-to-
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knn-Æ ndçd Ãu ŽÉ Ç[u


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PEP-Info:
z Æñ÷ Š ÷nŠ ]ñ ]‚
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c 3O147989)989Á:<EI2<:AH<OK23:793LACB8>6N<:AFG8’)/<O3:6N7>8/K-<:K .26Ž)9<_02123_643:b2. 8/<_FG.-I2.-AH7>< MUkU‘ÏW0-1N3
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• Protocol-Query 

Z-(dQ—3:BPI-)/. c
Protocol-Info
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c 
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79.-K4.PK-3 I-<:b4. c Í
Protocol-Query: {http://w3.org/UPP

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• Protocol-Info 
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Protocol-info:
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z
z
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m‚2‚3‚
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3-51
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• Protocol-Request  

14798/)>89ÁL<:62K4.P<:)>bN26 5 AH897/3:AC8/.-Z Ejemplo:


Æp`Ä-Ç[ÄÈÄkx - pdu`Ü`ÚkusNÇ Û`ÇÇ`à Äp-€ ‹ŠÆ`Æ Ÿs4Çp pdu`Ü ŸvdÄp ŸÃq-ç -button}}
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• Protocol 

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• Account Í
146MK-3:7/3:AB8/62<K-.PBP•:79.2K-.PK23#I25 <:b4.2Z
• Amount Í
c .-64798>3L643’3:) .-FG7/3MK23:)I-3LK-89K2. .2AA3:FGI4.-64K-893L62793#<#126PI-<Lb4.2Z Í .264FG89FG793#3:6P1264<#)>8/FG79<#0-143XFG3 5 .-BPI2.-6N3
K23#1N62< K-3LF 5 A8/I 5 8>D-6MÏM145 64< 5 <L627/89K-<LK-Z 5
• Brand Í
c .-6N7>8/3:623#)9<#BP<:A <Xá +2AC<:6NK â K-3 7><:A Q—3L7><#K43 5 AC•K-8979.P147989)989Á:<:K4<#3:63:)dI-AH.27>. 5 .-)9.K43#I2<:b4. (%TEá 3 5 1NAH3
( )>3 5 7/A.2628 5 TYAH<:64FG< 5 798/.-6 â Z 5
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*
• Cancel

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• Failure 

c#R64K28 <à)/Ê<  ,\ì<VFG3:b21N8>AÕK23:FGI212•:FWK-3V)/<?@8964<:)98/Á:< 89D-6 .-AHAC3 79<VK23V1N6ƒI-AH.279. .-)/.K-3ÂI-<Lb2.4Z


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• Success

c2R64K-8 <P)9o<  \ŽK2.-64K-3FG3PK-3L+-3P3:6Næ28><A3:)BP3:64FG<CQG38>6N8 8/<:)K-3126¿BP•:7/.-K2.K-3I2<:b2.3LF›I23 /?H8 .4Z




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/ ¾
• Transport

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146 5 .-BPI-AH<:K2.-A (*TOI-143:K-3#I-3K-8>AH“-A3L62.2æ2<:A .AH3:æ2. 5 <:A FG1 5 3LA7/8>?@8 5 <:K2. (%T 5 .26P3:)`0-143XI2.-K4ACÎ#127/89)>8/Á:<:A 3:)
 

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sistema.

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• Z”(*6ó3:FG7/<‘?<F¯3‘3L) .2BI2AH<:K-.2A .2627/< 7/< .-6 <L)”<:127/.-A89K2<:KßK23 3:A798/?H8 < 8/D-6 ý ϖ)/3
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FGCardCInitRes
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5 3:AH798>?@8 5 < 5 89D262“2)9< ÍÍ ýV?@89AHBP<#K289b28/7><:)/BP3:627/3#)/<#AH3:FGI-143:FG79<LZ


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( 6=3:FG7><À?@<:FG3À3:) 5 .4Í BI2AH<:K-.2A,FG.4)>8 5 5 897><<)9<<L125 79.2AH8>K-<K=K-3 5 3LAC7/89?@8 5 < 5 RegForm

8>D46 Í,Í ý FGRegFormReq K-.=<L) 62NB3LACâ .
1JAH3:b489FG7/AC.=<LF›. 5 8/<:RegFormRes
K23À79<:A£Qi3:79<:Z \ .2F’K2<:7/.-FXK-3)><7/<:A QG3:7/<ÀK23 5 AH•:K-8/7>.=æN<:6 5 .262æN3:628/3:64793:BP3:64793I-AH.2793:b489K-.2F#B3LK-89<L627/3À)9<?H8/ABP<K-3)/<
<L127/.-AH89K2<:K_K43 5 3:AH798>?@8 5 < 5 8/D-6 ÍÍ ýXZ*(*6=3:) 5 <:FG.;K-3)9.2F 5 .-BPI2A<LK-.2A3LF (%TV3:)*I2A. 5 3:FG.;K23ÀAC3Lb489F›7/A.=FG3¿A3:<L)98>Á<


<:FG3K23 3AC7/89?@8 < 89D26c .2AHA3:FGI2.-64K-3 .263:)8964793:A <:BP+289.”K23:)[BP3:62FG<iQi3 á CertReq Ï CertResâ B3LK-8/<:627/3
“on-line”.

3L) 5 14<:)#FG5 3_FG.-)/8 5 5 8/579<E3L) Í5 3LA7/8>?@8 5 <:K2.-Z 5 8#6N.ÝFG3EK43:795 3 5 79<Õ628>6Nb21N62<_896 5 89K23:6 Cert 8><_3:6Ž3:)gI-A. 5 3:FG.Ý)/<E<:1N7>.2A8/K-<:KK43
35 :AH798>?@8 5 < 5 89D26 ÍÍ ýV3:B8>7/3#3:) 5 3LA7989?@8 5 <:K2.P<:) 5 .-BPI2A<LK-.2AÏ)/.362æ /<#3L6P)/<#AH5 3:FGI-143:FG79< á CertRes).


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3:6Õ3:)Y0-143F¯3 .-64FG14)>7/<”FG8a3:) 3:AC7/89?@8 <LK-.Õ<:FG. 8/<:K2._<”126N<”I-3L798 8>D-6;I-AH3:æ489<3:FG79οÏN<¿K-8/FGI-.26289+2)>3Z
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( CertInqRes
K23 3:AH7>8/?H8 < 89D-6À62.¿b43:6N3:AC<’3:) 3LA7/8>?@8 <:K2. L.26 )989643 :“`3:6¿3:FG7/3 5 <:FG.¿3:) 5 .-BPI2A<LK-.2A*æ2<XI-A3:bN126479<:64K-.À<X)9< ÍÍ ý
FG8d3:5 ) 5 3:A798/5?H8 5 5 <:K4.P3:FG7>ÎgÏ4<#K289FGI2.-645 89+2)93#.P5 64.-Z -
ê´ ¶

3-55
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Me-AqCInitRes

CertReq
CertRes

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-´ ¶


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Z(*FG7><’?@<:FG33LF,3 4< 79<LB3L62793’89b412<L)02123’)/<MK43:F 5 A8979<X<:64793:A89.2AHB3L62793XI-<LA<’3:)I-AH.27>. 5 .-)9.ÀK-3XI-3:7/8 5 8/D-6
3 5 3:AH798>?@8 5 <:K-â .2Fa3:6N7>AH3 5 .2BI-A<:K4.-5 A3:FaÏ ÍÍ ýXFGZ

K2AqCInitRes

<:FG3K23 3AC7/89?@8 < 89D26c .2AHA3:FGI2.-64K-3 .263:)8964793:A <:BP+289.”K23L)BP3:62FG<iQi3 á CertReq Ï CertResâ B3LK-8/<:627/3

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I2AH.-7/. 5 .2)9.PK23#I23:798 5 8>D26K23 5 3:A7989?@8 5 <LK-.2Fa3:6479AH3 5 .2BPI-AH<:K2.-AH3:FaÏ Í,Í ý#FGZ
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( CertInqRes
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5 5 5 5 5 5 5 5
(*63:)dI2A.279. 5 .-)/.PK-3 I-<:b4.3:)>3 5 79AHD-648 5 .PBP3:K289<:64793#7/<:A QG3:7/< (*TOI2.-K23:BP.4Fa8>K43:627/8>?@8 5 <:A79A3LFa?@<:FG3:F‹c
<:FG3‘K23à89648 5 8><L)989ÁL< 5 8/D-6ßK43‘)9< 5 .4BI2AH<`c Í .4ACAH3:FGI2.-6NK-3‘<:)8>64793:A 5 <:BP+-8/.ßK23:)”B3:62FG<iQ—3 PInit á PInitReq Ï



PInitResâ
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3-56
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