Question 1.

Where, when, and how to apply knowledge is referred to as:

Wisdom.
Data.
Knowledge.
Information.

End of Question 1

Question 2.
Knowledge that resides in the minds of employees and has not been documented is
called:

Standard operating procedures.

Tacit knowledge.
Organizational memory.
Corporate culture.

End of Question 2

Question 3.
A system that helps classify, store, and distribute semi-structured digital objects
is known as:

Semistructured asset management systems.

Intelligence management systems.
Digital asset management systems.
Data asset management systems.

End of Question 3

Question 4.
Enterprise knowledge portals can provide access to:

External sources of information.

Internal knowledge resources.
Discussion groups and videoconferencing.
All of the above.

End of Question 4
Question 5.
Which of the following is not true about Wikis?

Wikis are inexpensive.

Wikis are easy to use.
Wikis are easy to implement.
Wikis require a massive software rollout.

End of Question 5

Question 6.
Which of the following is not a role of knowledge workers?

Serving as internal consultants regarding the areas of their knowledge, the

changes taking place, and opportunities.
Acting as change agents, evaluating, initiating, and promoting change
projects.
Keeping the organization current in knowledge as it develops in the external
world.
None of the above.

End of Question 6

Question 7.
To leverage the knowledge and time of its brokers, traders, and portfolio managers,
the financial industry is using specialized:

Investment workstations.
Independent workstations.
Virtual workstations.
Intelligent workstations.

End of Question 7

Question 8.
When capturing tacit knowledge, which of the following technologies would not be
used?

Case-based reasoning.
Virtual reality.
Expert systems.
Fuzzy logic systems.

End of Question 8
Question 9.
The inference engine is:

A method of organizing expert system knowledge into chunks.

The programming environment of an expert system.
A strategy used to search through the rule base in an expert system.
A strategy for searching the rule base in an expert system that begins with
information entered by the user.

End of Question 9

Question 10.
Expert systems work by applying a set of __________ rules extracted from human
experts.

DO-THIS-OR-ELSE
DON'T-DO-THIS
IF-THEN-ELSE
WHY-DO-THAT