MANAGEMENT SKILLS III: LEADING AND CONTROLLING

Chapter 2
Motivation
CHAPTER QUIZ

1. Researchers study how a manager's beliefs about his or her ability to perform a complex task on the
job affects that manager's motivation to do the job. This is the study of:

a. self-reinforcement.
b. vicarious learning.
c. observational learning.
d. self-efficacy.

2. Anything that an employee can give to himself or herself as a reward for "good" performance on the
job is known as a(n):

a. extinction.
b. negative reinforcer.
c. self-reinforcer.
d. expectancy.

3. Johanna perceives that her outcome/input ratio is greater than that of her coworker Abdul. This is
known as:

a. the valence effect.

b. overpayment inequity.
c. negative reinforcement.
d. underpayment inequity.

4. A worker who is paid on the basis of the number of computer components produced per day is said
to be paid on:

a. an underpayment inequity basis.

b. a piece-rate basis.
c. a commission basis.
d. an equity basis.

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MANAGEMENT SKILLS III: LEADING AND CONTROLLING

5. Which of the following is NOT a need proposed in McClelland's work?

a. power
b. self-actualization
c. achievement
d. affiliation

6. According to Maslow, needs related to sustaining life such as food and shelter, are referred to as
___________ needs.

a. social
b. safety
c. self-actualization
d. physiological

7. A department store that pays its salespeople in the shoe department as a percentage of the dollar
value of shoes sold is said to be using:

a. a commission basis.
b. an equity basis.
c. an underpayment inequity basis.
d. an overpayment inequity basis.

8. People experiencing underpayment inequity are most likely to:

a. raise their perceptions of their own inputs.

b. lower their perceptions of others' outcomes.
c. work harder.
d. be absent more.

9. In Herzberg's Motivation-Hygiene Theory, all of the following are examples of hygiene needs
EXCEPT:

a. pay.
b. responsibility.
c. job security.
d. good relationships with coworkers.

10. For most people, a promotion is considered to be:

a. a negative valence.
b. self-efficacy.
c. vicarious learning.
d. a positive reinforcer.

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MANAGEMENT SKILLS III: LEADING AND CONTROLLING

ANSWER KEY

1. D
2. C
3. B
4. B
5. B
6. D
7. A
8. D
9. B
10. D