Nicole T.

Aretaño
2BSA4
Assign#4
OPEMAN-18

Assignment#4 Questions

4.1. Give an example of a product or service you have encountered that was poorly
designed. Read about more bad designs at the bad designs website
http://www.baddesigns.com. Make a list of the factors that make a design unworkable.

The factors which make a design unworkable · Hidden controls

· Things that don’t work the way you expect
· Different things that are too similar
· Things that are hard to see
· Things that don’t work well together
· Things that get in your way
· Things that are hard to handle
· Things that are hard to remember
· Steps that are hard to remember
· Things that don’t fit you
· Things with “ergonomic” designs
· Things that take too long to respond
· Too many controls
· Unexpected mapping between functions and controls
· Controls that are too easy to activate
· Controls that are too easy to activate accidentally
· Controls that have unexpected functions
· Controls with conflicting cues
· Controls with conflicting feedback
· Controls with ambiguous labels
· Controls with unintuitive labels
· Controls that are too similar to each other
· Ambiguous signs
Nicole T. Aretaño
2BSA4
Assign#4
OPEMAN-18

4.2. Access the Environmental Protection Agency at http://www.epa.gov/ to read

about the U.S. government’s commitment to environmental product design. Compare
the U.S. approach to that of other countries.

 The Environmental Protection Agency is a United States federal

government agency whose mission is to protect human
and environmental health. ... It oversees programs to promote energy
efficiency, environmental stewardship, sustainable growth, air and water
quality, and pollution prevention.

 The U.S. Environmental Protection Agency (EPA) addresses several issues,

from setting limits on certain air pollutants to enforcing federal clean water
and safe drinking laws. In addition, EPA enforces federal regulations to reduce
the impact of businesses on the environment.

 Japanese air and water pollution control laws tend to be supervised on a

regional level. Although Japanese law mandates national EQS, it allows local
prefectures to establish more stringent effluent and ambient air discharge
standards in areas where the national standards are unlikely to attain the
applicable EQS. Thus, most pollution standards in industrial areas will be
controlled by the local prefectural. The Japanese permit procedure for new
facilities, whether built by Japanese firms, joint ventures, or foreign firms,
appears to require minimal effort. The operator of a new facility must submit
to the local prefecture a report describing the facility. The report primarily
informs and notifies the prefecture of the facility's existence and of the
products that it will produce; however, the prefecture performs no assessment
at the time of the report because it assumes that the facility will operate in
compliance with the standards of the local prefecture. In Japan, after the
facility is built and in operation, more regular monitoring of the facility's
operations occurs, more reports from the emitting facility must be submitted,
and more site inspections of the facility are performed by the local government
than in the United States.

4.3. Search the Internet for two or more companies that publish sustainability reports.
What are the main components of each company’s green initiatives? How do their
approaches differ?

 Lego

The Lego Group communicates a great dedication to environmental and

social causes. The company says it lives up by 12 responsible business principles
that set what’s expected from its production sites, suppliers and partners and on
topics such as ethics, people, children, and the environment. They also say they
run audits to assess suppliers’ performance on these principles.
The Lego Group also has goals towards eliminating waste as it reviews the
materials used in its products. The company also says it has circular economy
Nicole T. Aretaño
2BSA4
Assign#4
OPEMAN-18

initiatives to provide consumers the chance to pass on their LEGO bricks to

children in need.

 The Walt Disney Company

Commonly named only as “Disney”, the company has a “social

responsibility” signature right at the top menu of the website. The company
talks about its impact program under which – $338.2 million in cash and in-
kind donations were donated to nonprofit organizations that bring comfort,
inspiration, and opportunity to kids, families, and communities around the
world. Besides, there is also news around money shared to help protect the
environment and wildlife.
Last year Disney installed a large area with solar panels expected to
power 2 of their 4 theme parks in Orlando. They also share how they are
eliminating waste and reducing straws and stirrers and how they are working
on recycling programs and encouraging workers to commute.

 Rolex

The Swiss manufacturer whose CSR communication is somewhat hard

to find is available not at its main website but at .org: another website that tells
the history and philanthropic projects of the company.
There, Rolex shares it has been supporting missions from National
Geography under the Perpetual Planet signature. While some are focused on
assessing the melting of glaciers, others focused on evaluating the
disappearance of rivers such as the Okavango Delta in Botswana.
Moreover, Isadora Corbella from the Reputation Institute says this is
a distinctive brand recognizable anywhere in the globe that gets credit for a
timeless product and for its leadership in the industry.

4.4. Link to the International Standards Organization at http://www.iso.org and

explore ISO 14000. What do these standards entail? How were they developed? How
does a company attain ISO 14001 certification? Why would it want to?

 ISO 14000 is a set of rules and standards created to help companies reduce

industrial waste and environmental damage. It's a framework for better
environmental impact management, but it's not required. Companies can
get ISO 14000 certified, but it's an optional certification.

 ISO 14000 is a set of rules and standards created to help companies address
their environmental impact.

 This certification is optional for corporations, rather than mandatory;

Nicole T. Aretaño
2BSA4
Assign#4
OPEMAN-18

 ISO 14000 is intended to be used to set and ultimately achieve

environmentally-friendly business goals and objectives.

 This type of certification can be used as a marketing tool for engaging

environmentally conscious consumers and may help firms reach mandatory
environmental regulations.

Sources:

https://operationmanagement.wordpress.com/2009/02/09/question-3-3-example-of-
product-or-service-poorly-designed/

https://www.investopedia.com/terms/e/environmental-protection-agency.asp

https://www.usa.gov/pollution

https://www.epa.gov/international-cooperation/where-epa-works-around-world

https://youmatter.world/en/top-10-companies-reputation-csr-2020/

https://www.investopedia.com/terms/i/iso-14000.asp