Leadership is defined as individuals who are the leaders in an organization,

regarded collectively. It is the activity of leading a group of people or an

organization or the ability to do this.
According to James MacGregor Burns introduce the concept of leadership
that a leader instill processes not control of brute force. It shaped the
organizational psychology as well in setting specific behavior such as
"leaders and followers raise one another to higher levels of morality and
motivation“.

 Transformational leaders offer a purpose that transcends short-

term goals and focuses on higher order intrinsic needs.
 Leadership require intuitive understand of
human behavior with basic needs, wants &
abilities of people. Below mentioned are some of
important Leadership concepts are:

 12 characteristics of quality leaders (refer pgs 30,31 Besterfield)

 7 Habits of highly effective people (Pgs.32-39 Besterfield)

 The Deming philosophy ( Pgs. 39-43 Besterfield)

• Priority attention to external and internal customers needs }
Empower, rather than control, subordinates.
• Emphasize improvement rather than maintenance.
• Emphasize prevention.
• Encourage collaboration rather than competition.
• Train and coach, rather than direct and supervise.
• Learn from problems. When a problem exists.
• Continually try to improve communications.
• Continually demonstrate their commitment to quality.
• Selection of suppliers on the basis of quality.
• Establish organizational systems for quality effort.
• Encourage and recognize team effort.
 Habit 1: Be Pro-Active : Principle of Personal Choice
➢ The term "proactive" as coined by Victor Frankl, its up to you that you are in state of proactive or reactive
in terms of responding.
➢ Sometimes it considered as blaming other people and circumstances for obstacles or problems.
➢ Being proactive means taking responsibility for every aspect of your life.
➢ Between stimulus and response, we have the power of free will to choose our response.
Habit 2: Begin with the end in mind: Principle of Personal Vision
➢ This is about setting long-term goals based on "true north" principles that will guide your daily life. It is
defined by a Personal Mission Statement .
➢ It would help to Document your own vision in life, its difficult to implement but essential.
Habit 3: Put first things first
• A framework for prioritizing work that is aimed at short-term goals
• Some tasks that appear not to be urgent, are in fact very important.
• Delegation is an important part of time management.
• Successful delegation focuses on results and benchmarks that are agreed upon in advance, rather than
prescribed as detailed work plans.
 Habit 4: Think win-win (Public Victories)
} An attitude whereby mutually beneficial solutions are sought that satisfy the needs of all parties
involved. It is based on full of emotions are:
q Understanding
q Attend to little things
q Commitments
q Clear expectations
q Personal integrity

Habit 5: Seek first to understand, then to be understood (Public Victories)

 This habit is the most important principle of interpersonal relations.
 Effective listening is not simply echoing what the other person has said through the lens of one's own
experience.
 It is putting oneself in the perspective of the other person, listening empathically for both feeling and
meaning.
 Habit 6: Synergy

➢ Find ways of working in teams.

➢ Apply effective problem solving.
➢ Apply collaborative decision making.
➢ Value differences.
➢ Build on divergent strengths.
➢ Leverage creative collaboration.
➢ Embrace and leverage innovation.

Habit 7: Sharpen the saw

➢ Finally, the seventh habit is one of renewal and continual improvement, that is, of building one's personal
capability.
➢ To be effective, one must find the proper balance between actually doing and improving one's capability to
do that which you value.
 It is defined as code of conduct of human behavior of individuals &
organizations.
• It is the principles, values and beliefs that define what is right and wrong behavior.
• It is the process of influencing others to achieve goals.
Thus, we can define ethical leadership as the process of influencing people through
principles, values and beliefs that embrace what we have defined as right behavior.
I. There are numerous factors involved in identification of un-ethical
behavior in different aspects.
II. Organizations are not considering point of view of stakeholders
such as customers, employees etc.
III. Organizational rewards violate ethical standard for advertising.
IV. Organization sets multiple standard for employees for working at
home or at work place.
V. Managerial values of an organization hurts personal integrity. V.
There is not much check & balance between position and powers
of an employee.
VI. Organization’s investment on short term development programs
rather than long term and lack of knowledge of employee affecting
business as well.
• Create and publish the aims and purposes of the organization
Do you have clear goals for the organization communicated to all employees?
• Learn the new philosophy
How can everyone be empowered, feel a sense of ownership and share in the company’s success?
• Understand the purpose of inspection
With everyone participating our goals are to deliver perfect quality to our customers
• Stop awarding business based on price alone.
We want to develop long term beneficial relationships with our suppliers.
• Improve constantly and forever the System
At all levels, everyone should be involved in continuous improvement activities every single day.
• Institute training
f all employees are learning and growing every day, competition will be only a figment of our imagination
• Teach and institute leadership
The leaders select the music, set the tone and insure that everyone is on board at every moment.
• Drive out fear, create trust and create a climate for innovation
Ask your associates what they fear and then do whatever is necessary to get rid of it.
• Optimize the efforts of teams, groups and staff areas
Find ways to open communications between suppliers, customers and all employees.
• Eliminate exhortations for the work force
Value is placed on doing and demonstrating
• Eliminate numerical quotas for the work force
The method is balancing technology with people’s needs and aspirations and eliminating those non-
value adding wastes.
• Remove barriers to pride of workmanship
Why come to work if it is not joyous?
• Encourage education and self-improvement for all
Ask and plan now for an ongoing continuous educational process to help everyone become the best that
they possibly can be.
• Take action to accomplish the transformation.
Ask Dr. Shingo would always “DO IT!”
• All are responsible for quality improvement especially the senior management & CEO’s

• Senior management must practice MBWA

• Ensure that the team’s decision is in harmony with the quality statements of the organization

• Senior TQM leaders must read TQM literature and attend conferences to be aware of TQM tools and
methods

• Senior managers must take part in award and recognition ceremonies for celebrating the quality
successes of the organization & coaching others and teaching in TQM seminars

• Senior managers must liaise with internal ,external and suppliers through visits, focus groups, surveys
must live and communicate TQM.
• Begins with Sr. Managers and CEO’s & senior management role can’t over stated.

• Timing of the implementation process

• Formation of Quality council

• Union leaders must be involved with TQM plans implementation

• Everyone in the organization needs to be trained in quality awareness and problem solving

• Quality council decides QIP projects.

• The quality council includes CEO and Senior managers of the functional areas -research, manufacturing a
• Duties- To develop the Quality statements e.g. Vision, Mission, Quality policy statements, Core values etc.

• To develop strategic long-term plans and annual quality improvement & training program.
• Monitor the costs of poor quality and determine the performance measure of an organization.
• Always find projects that improve the processes and produce customer satisfaction.
• Establish work-group teams and measure their progress with review the recognition and reward system for the
TQM system.
The core values and concept enables the framework for leaders throughout an organization to take right
decisions such as:

Visionary Leadership: It focus on the Future & it doesn’t only do relate to their titles appear to have a
similar focus but, most the terms used within the description of each Core Value are identical.

Customer-Driven Excellence: It is based on two points judge by customers are performance and Quality.
There are some other characteristics that support these behaviors are customer acquisition, satisfaction,
preference, and loyalty; to positive referrals; and, ultimately, to business expansion. It demands a
customer-focused culture. Therefore, customer-driven excellence demands organizational agility.

Organizational and Personal Learning: It achieve high level performance from organization with systematic
processes. It includes continuous improvement & better approach. It is seven step process for organization
& personal improvement.
Valuing workforce members and partners: According to modern concept of an organization setup is
concerned the direction to an organization under diverse knowledge, skills & other parameters of work force.
There are some challenges for implementation of leadership are internal & external parameters. It merely
depends upon partnerships & alliances. These partnerships are helpful in a way to achieve long term objectives,
mutual investments & cost effective.

Agility: Due to rapid changes in organizations the companies needs to introduce agility and flexibility in
operations. These decisions are required for betterment of product & services also government policies are part
of these changes. Examples of such cases are disrupted events. It is required that organization want to shift to
new cycle under limited resources. One of the strongest challenge is from design to introduction time is
considered as innovation cycle time.

Focus on the future: Every organization wants sustainability for longer periods which involve internal &
external variables. As some of the external factors are not in control but a company needs to prioritize. When
focusing organization’s future customer’s expectation & economical conditions are key parameters. The company
needs to adopt strategic objective to accommodate all available resources. A focus on future involves
consideration of all stakeholders with risks other market factors.

Managing for innovation: Innovation plays an important role in organizational success path.
Innovation is required & all processes needs to reshape as per market requirement. It would not possible
without research & development and integration as well. There is needs to introduce systematic process & needs
to trained staff accordingly then it would helpful for organization success.
Management by fact: The numerical analysis tool is one of the important tool in an organization which is
helpful in analysis of performance. The data involves many factors customer, product, supplier or stakeholder
etc. It is helpful in an organization towards decision making for management and setting benchmark / indicator
for an organization & setting goals.

Societal responsibility: There is social responsibility of an organization towards society. Leaders of an

organization focus on developing such strategy that beneficial for public health & protection of society. There are
some factors that needs to take care and consider society problems (Industrial Waste etc.) Managing
societal responsibilities requires the organization to use appropriate measures and leaders
to assume responsibility for those measures.

Focus on results and creating value: For good organization the results matter a lot for performance
measurement for all stakeholders. It would help to bring loyalty and contributes towards economy for
region. It is helpful in balancing the resources effectively & removal conflicts if any. In short, it would helpful
in short & long run priorities and helpful in monitoring performance and developing strategy to improve
results.

Systems Perspective: A systems perspective includes your senior leaders’ focus on strategic directions and on
your customers. There is role of senior management to monitor these tasks accordingly. A systems
perspective also includes using your measures, indicators and other variables to build your key strategies with
proper linking with your work systems and key processes and aligning your resources. Thus, a systems
perspective means managing your whole organization, as well as its components, to achieve success.