ONLINE SHOPPING HABITS AMONG STUDENTS AND TEACHERS OF ST.

THOMAS COLLEGE PALA

SURVEY FORM

Please read each question carefully and indicate your response by selecting the most appropriate
choice.

1. Name:

2. Gender: Male Female 3. Age:

4. Education level

Bachelor’s Degree Master Degree PhD Degree

5. Occupation:

Under graduate student Post graduate student Ast.Professor Asso.Professor

6. Monthly income:

Less than Rs.2000 2000-5000 5000-10000 10000-40000 More than 40000

7. Have you ever had online shopping? Yes No

8. How many times did you have online shopping during last one year?................................................

9. What type of commodity did you purchase through online shopping?..................................................

10. Have you felt any problem while conducting online purchase? Yes No

11. If yes, what kind of problem?

Delay in delivery Cheap quality of product Product damage Non-delivery

Others , Please specify………………………………..

12. If you never had online shopping, please specify the reason

I don’t know about online shopping

Risk of credit card transactions

Internet illiteracy

Risk of identity theft

Other reasons,

Please specify……………............................................................................................................
13. In general, you prefer to do your shopping of following commodities :( select only one)

Items Over the internet Over the phone A retail store

a. Groceries

b. Cosmetics

c .Books/CDs

d. Clothes

e. Furniture

f. Electronic gadgets

g. Computer products

h. Toys
v
i. Cinema ticket v
j. Airplane/railway ticket v
14. How often do you use internet every day?

Less than one hour 1-2 hours 2-3 hours 3-4 hours More than 4 hours. v
v v v v
15. How would you describe your proficiency on the internet?

Novice Intermediate Advanced

v v v
16. How often do you use internet for shopping?

Very often v often v sometimes v rarely never

v v
17. Do you use internet prior to a purchase for collecting information? Yes No
v v
18. If yes, how often?

Very often often sometimes rarely never

c c c c c
19. Assuming that you intend to conduct online shopping, which of these purchases would you make in
the internet? YES NO YES NO

a. Cosmetic/Jewelry c c c. Clothes/Shoes c c
b. CDs/Book c c d. Household furniture c c

e. Groceries c c f. Toys c c
g. Movies/Theater tickets c c h. Electronic gadgets c c

i. Hotel reservation c j. Stocks/bonds c

c c
k. Airplane/railway ticket l. Computer products
c c c c
20. Select an approximate amount you would spend on a single online purchase:

Less than 1000 1000-3000 3000-5000 5000-10000 More than 10000

c c c c c
21. Select an approximate maximum amount you would spend per year on online purchase:

Less than 1000 c 1000-5000 5000-10000 c 10000-20000 More than 20000 c

c c
22. Please select your level of agreement to the following questions.

Strongly Agree Agree Indifferent Disagree Strongly Disagree

1 2 3 4 5

Question 1 2 3 4 5

a. Shopping on internet saves time. c c c c c

b. It is a great advantage to be able to shop at any time of the day. c c c c c

c. I prefer traditional/conventional shopping to online shopping. c c c c c

d. Online shopping is risky c c c c c

e. Online shopping will eventually supersede traditional shopping. c c c c c
f. A long time is required for the delivery of products and services. c c c c
c
g. Selection of goods available on the internet is very broad. c c c c c

h. The description of products shown on the websites are very accurate. c c c c c

i. The information given about the product on the site is sufficient. c c c c c

j. Online shopping is as secure as traditional shopping c c c c c

k. While shopping online I hesitate to give my credit card no. c c c c c

l. Internet reduces the monetary cost of traditional shopping. c c c c c
m. Necessity of having a bank account or credit card creates difficulty.
c c c c c
n. I prefer cash on delivery than payment via credit/debit card. c c c c c
o. I will purchase only if there is provision of home delivery. c c c c c
p. Online shopping infrastructure in India is underdeveloped. c c c c c

23. How important are each of the following factors in refraining you from shopping on the internet.

Very important important Indifferent unimportant very unimportant

1 2 3 4 5

1 2 3 4 5

a. Waiting to receive the product c c c c c

b. Risk of credit card transactions c c c c c

c. Risk of identity theft c c c c c

d. Difficulty in returning products/items c c c c c

e. Risk of not getting what I paid for c c c c c

f. Risk of losing privacy c c c c c

g. Not skillful with internet c c c c c

h. Lack of trust worthiness of vendors c c c c c

i. Complex compared to traditional shopping c c c c c

j. Not being able to touch products c c c c c

k. More expensive than sold in retail store c c c c c

24. Rank your favorite online sites. (Any 5)

a.Flipkart.com b.eBay.in c. tradus d.futurebazzar.com e.buytheprize.com

c c c c c
f.infibeam.com g.homeshop18.com h.yebhi.com i.snapdeal.com j.myntra.com
c c c c c
k.jabong.com l.indiaplazza.in m.junglee.com n.shopclues.com o.pepperfry.com
c c c c c
p. sulekha.com q. Others, please mention ……………………………………….
c c
25. Features you think necessary for an online shopping site. (Arrange them in your preference)

Multiple payment gateways Social networking integration c Credibility

c c
Privacy and secure checkout Design Customer friendly
c c c