Use Design Thinking To Respond To Challenges of A Post-Pandemic World - Presentation by Denis Vukosav

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Use Design Thinking to respond to

challenges of a post-pandemic world

Denis Vukosav, PMP


Vice President, State Street

RE-INVENTING AND
RE-ALIGNING PPM & E-PMO
VIRTUAL CONFERENCE

5 October 2020 #PMO2020


This is not the last pandemic.

Transition to a ‘new normal’ by using Design Thinking principles 2 JULY 2020 2


“If I had an hour to solve a problem I’d spend 55 minutes
thinking about the problem and 5 minutes thinking about
solutions.”
ALBERT EINSTEIN
3
Design Thinking is how you work!
Not a new methodology, framework or process

Use Design Thinking to respond to challenges of a post-pandemic world 4


Use Design Thinking to respond to challenges of a post-pandemic world 5
“Few things are more harmful to creativity
than fear of change.”
TOMAS CHAMORRO-PREMUZIC
Why organizations implement Design Thinking

User
Innovation Internal change
experience

Collaboration System change

Use Design Thinking to respond to challenges of a post-pandemic world 7


Steps to move towards a ‘new normal’

• Assemble a cross-functional team


• Assess vulnerabilities and risks
• Build tactical plans to mitigate risks
• Amend remote work policies
• Make a new communication plan
• Build a new strategy

8
Post-COVID19 assumptions and questions

What You Think


What You Know
You Know

Collaborate online
• IdeaBoardz
• Realtime Board
• Google Documents

Stop assuming that the old ways will come back 9


Assumptions Questions

10
High risk

Low High
impact impact

Low risk 11
Making an action plan for a ‘new normal’

• Focus on high risk and uncertain assumptions and questions


• Discuss ways how these items can be confirmed or resolved

Do you have needed expertise within


an organization or it has to be found Can the assumptions be tested?
outside the team?

What kind of prototype should you


create to experiment with new ideas?
12
High risk and impact Ways to resolve
Innovative solutions using Design Thinking principles

• Evaluate each idea quickly and individually


• The impact, cost and urgency evaluation criteria for ideas
• Position ideas where they make the most sense
• Reposition ideas based on team discussion

2 JULY 2020 14
Low impact



€ €

High impact 15
Strategic prioritization

Based on science

Prioritize ideas to build a new Cost effective


strategy

Sustainable

Scalable

Usable across an organization

16
How Design Thinking can help a post-pandemic society

• Look at the COVID-19 pandemic as a user problem


• Rethink the out of date ‘old world’ routines
• Explore out-of-the-box thinking
• Diagnose the most pressing issues
• Introduce innovative solutions

“Never let a good crisis go to waste.”


WINSTON CHURCHILL

Use Design Thinking to respond to challenges of a post-pandemic world 17


Interested to learn more?

Articles
• Design Thinking to Improve Your Agile Process (Denis Vukosav), PMI.org
• Failed projects begin with poor requirements – Design Thinking is a solution (Denis
Vukosav), LinkedIn

Webinars Books
• Introducing Design Thinking in Project
Management (Ireland PMI Chapter)
• Design Thinking (Moscow PMI Chapter)
• Transition to a ‘new normal’ using
Design Thinking (Cyprus PMI Chapter)

Use Design Thinking to respond to challenges of a post-pandemic world 18


Contact Details

vukosav.denis@gmail.com @DenisVukosav denis-vukosav-pmp-2253087

www.youtube.com/channel/UCRn-IigDCqr7_dRdDH08IKg denis.vukosav.7

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