ASSIGNMENT 1

Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 3: Professional Practice

Submission date Date Received 1st submission

Re-submission Date Date Received 2nd submission

Student Name Hoang Tien Anh Student ID GCD191331

Class GCD0807A Assessor name Hoang Nhu Vinh

Student declaration

I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.

Student’s signature

Grading grid

P1 P2 P3 P4 M1 M2 M3 D1 D2
❒ Summative Feedback: ❒ Resubmission Feedback:

Grade: Assessor Signature: Date:

Signature & Date:
A. INTRODUCTION
B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN
EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1)

I. Definition and the importance of communication skill

1. Definition:

- Communication skill is the ability to use verbal or body language to convey, express, exchange
information, ... Communication skills are a set of rules, behaviors, responses, ... between the
speaker and the listener aim most at the enemy
- Communication skills are like an art. Because communication is not just about listening and
speaking, but also includes many other small skills:
 Listening Skills
 Skills for using body language
 Skills to use tones and words
 Skills to express, transmit information, ...

2. The importance:

 Communication is a basic human need

 Communication is a condition of society
 Communication skills help expand relationships
 Communication skills help coordinate actions
 Communication helps form and develop personality
 The importance of communication skills - the key to connecting relationships
 Good communication skills are the bridge to success

II. Verbal communication

- When we communicate verbally, it involves not only speaking, but also requires non-verbal
communication skills – listening, eye contact and body language. Mispronunciations, insufficient
language skills, or struggling with the diction can greatly hamper a person’s ability to get their
message across.
- Also, delivering too much information can be as counter productive as delivering too little. How we
communicate is dependent on the context of the situation too. A different approach is needed for
different situations in order for the information to be meaningful to the listener.

III. Non-verbal communication

- Body language needs to be in line with the verbal content. When used effectively, facial expressions,
gestures and posture can greatly improve the listener’s understanding of the verbal information
being presented. It can also add interest and help to maintain the listener’s concentration.
- Eye contact between speaker and listener is important too

IV. Communication in my group

C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN
EVENT (P2)

I. Definition and the importance of time management skill

1. Definition:

Time management is the process of making a to-do list, principles of implementing a schedule,
ensuring that everything is done according to plan, not wasted.

3. The importance:

Effective time management has many compelling benefits:

- Improving the efficiency and productivity of individual and collective production

- Increase the amount of "private time" for each individual

- Reduce pressure at work

- Increased joy at work

- A lot can be foreseen for future planning and solving long term problems

- Improve creativity.

In short, time management means better control and making informed decisions about how we use
our time.

V. Planning a training event (group work)

2.1. Name of the Training program: “Create your future”

2.2. Goals of the Training program:
The training program will give the new employees………………………………..
2.3. Participants: New employees/ Advanced/ Managers?
2.4. Time: 15 January 2020
2.5. Place: Company headquarter (……)/ Resort/ ……
2.6. Agenda:
2.7. GANTT chart: (time frame to prepare for the event)
2.8. Estimated Budget:
2.9. PowerPoint Slides for session …..
2.10. Speaker Notes
2.11. Minute Meetings of Team meeting (at least 2)

D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM SOLVING TECHNIQUES IN THE DESIGN AND
DELIVERY OF AN EVENT (P3)
I. Definition and the importance of problem solving

1. Definition:

VI. Some techniques and tools for the problem solving

1. Technical 5W + 1H

- Is the technique of asking W&H questions to clearly define the nature of the problem, the cause
of the problem, the situation where the problem arises and solutions to solve the problem.

- The number of W&H questions depends on the nature of each issue

 What: What happened? What is this problem?

 Where: Where did this problem happen?
 When: when did this problem happen?
 Who: Who is this issue of / related to? Who is responsible for handling?
 Why: Why is this happening?
 How: How did it happen? How to fix?
 For example: A river pollution due to waste was discovered.
 What: What waste? What are the consequences?
 Where: In what river section does the discharge occur?
 When: When did the waste disposal activities start?
 Who: Which factories discharge? Which agency is responsible for handling?
 Why: Why should waste discharge, pollutants?
 How: How does the waste disposal work? Solutions?

4. Technique 5 Whys
 - 5 Whys technique to find the root cause of the problem and applicable to many situations.

If there are more than 1 reasons for each Why question:

- Let's split the 5 Why chains into several branches.

 Then 5 Whys chain will have a shape like a fishbone. Or:

 Seek more information to remove incorrect answers

- It is not mandatory to stop at number 5 Why questions. You can go deeper if the root cause has
not been found.

- But going past 7 Whys is a sign that:

 You are on the wrong track

 The problem is too big, complicated. Need to subdivide the problem or apply other
problem handling techniques.
 For example: Find out why a student often misses class.
 Why do you often skip class? To work part-time
 Why do you have to work part time? To earn money
 Why do you need to make money? To buy a new phone
 Why do you want a new phone? To give to my lover
 Why must give a new phone to a lover? To show that I love that person!

5. Fishbone diagram

A template for the Fishbone Diagram

Structure Diagram of herringbone:

It helps fully understand the problem, identify all possible causes in order to provide solutions in
management and leadership.

Used when the runner is so complex that the 5 whys tool is not applicable.

When to use the herringbone map?

 When you want to find out all the causes / reasons that lead to problems in the cause-
effect relationship.
  Specially to find out all the main and secondary causes of the problem => allow to go to
the root of the problem, not the symptom.
 For example:

6. Mind map

Mind map is:

  "A method that takes advantage of the brain's image recognition capabilities, is a way to
remember details, to synthesize, or to analyze a problem into a form of branching
scheme".
 "Is a technique that relies on keywords, images and colors to capture ideas.

Mind map is used to:

 Notes (lectures, reportages, events ...).

 Remember in detail the structure of the object or event that contains complex or diagonal
relationships.
 Summary of data.
 Brainstorm a complex issue.
 Present information to show the structure of the entire object / problem.

Mind mapping:

 Draw a central closed loop, in which the main subject (or problem) is inscribed.
 Draw some sub-rings (or branches) around the central closed loop, which inscribes the
sub-topics. Connect the closed loop to the auxiliary rings.
 From each sub-loop (or branch), draw paths to the sub-topic's sub-ideas.

7. Brainstorming

Brainstorming is a technique aimed at mobilizing new, unique ideas on a topic by the members of
the discussion. The members are encouraged to participate actively, without limitation of ideas
(to create a "whirlwind" of ideas).
 “The best way to get a good idea is to get a lot of ideas” (The best way to get a good idea is to get
a lot of ideas)

Linus Carl Pauling - Nobel Peace Prize 1963

 Advantages:
 Promote the spirit of cooperation, coordination, understanding and mutual support
among members, thereby creating new solutions to all difficult problems.
 The skills and understanding of the whole group are of great individual benefit. At the
same time can help individuals improve themselves when participating.
 The biggest benefit is to utilize all of the group's resources
 Disadvantages:
 It's easy to get off topic if the topic is not clear.
 Choosing the best ideas can take time.
 If the leader is not brave enough, some group members are too active, but others will
not participate.
 Procedure:
Stage 1: Creation and expansion
 Organize one / more workgroups
 Determine the exchange interval
 Select chairperson and scribe
 Notice content and purpose to be addressed
 All group members give their opinions freely
 Ideas were all taken into account and recorded. Each member may write their
ideas on paper and stick them on the board.
Stage 2: Review and selection
 Go through all the ideas that have been gathered
 Get rid of meaningless, off-topic ideas
 Categorize the remaining ideas into groups
 Highlight your best idea

VII. Problems and solutions in the training event

1. Problems:
8. Solutions:

E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4)

I. Definition and the importance of critical reasoning

VIII. Apply to a given solution