Brkcol 2008

#CLUS
Collaboration
Infrastructure in
VMware Cloud on
AWS (Public Cloud)
Mohammed Noorulla Khan – Technical Leader
@mdnoorullakhan
BRKCOL-2008
#CLUS
• CCIE
• CCSI
• 12 Years of Experience
• System Administrator
Instructor
About me •
• Field Engineer
• Network Consulting Engineer
• TAC Engineer
• TAC Escalation Engineer
• Technical Leader
BRKCOL-2008 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 3
Session Objective
• This session covers how customer can leverage IaaS to deploy and extend
Collaboration Infrastructure (Cisco Unified Communication Manager, Cisco
Unified IM and Presence , Unified Contact Center Enterprise,) in VMware
cloud on AWS.
• This session demonstrates configuration and administrative requirement to
host Collaboration Infrastructure. This session also covers basics of AWS
and VMware as foundation.
#CLUS BRKCOL-2008 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 4
Agenda
• Introduction
• Cloud Computing Overview
• AWS Overview
• VMware Cloud on AWS Overview
• Cisco Collaboration on VMware Cloud on AWS
• Demo
Cisco Webex Teams
Questions?
Use Cisco Webex Teams to chat
with the speaker after the session
How
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4 Enter messages/questions in the team space
Webex Teams will be moderated cs.co/ciscolivebot#BRKCOL-2008

by the speaker until June 16, 2019.
#CLUS © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 6
Cloud Computing
Overview
Cloud Computing Overview
• Cloud computing is the on-demand delivery of compute, storage, applications, and
other IT resources through a cloud services platform via the internet with pay-as-
you-go pricing.
• Stop thinking of infrastructure hardware, instead think of it as software
Why Cloud?
• Speed and Agility
• Capacity (Scale Out and Scale In)
• Global in few minutes
• Operational Expense
• Cost (Pay as you Use)
Cloud Service Models
Cloud Deployment Models
Private Public
Cloud Cloud
Community
Hybrid
Cloud
AWS Overview
AWS Overview
• AWS was launched in 2006
• AWS was one of the first companies to introduce a pay-as-you-go cloud computing
model that scales to provide users with compute, storage or throughput as needed.
AWS Services
AWS Core Services
• Compute – EC2
• Storage – S3, EBS
• Networking – VPC, Direct Connect
• Security – IAM
• Database – RDS, Amazon Aurora
AWS Global Footprint
New region
Bahrain, Cape Town, Jakarta,
and Milan
AWS Demo
VMware Cloud on
AWS Overview
Customer Hybrid cloud strategy
83% 60% 65%

of workloads are of large enterprises of organizations have
virtualized today (IDC ) run VMs in the a hybrid cloud
public cloud (IDC) strategy today (IDC *)
IDC Infographic Video: “Public Cloud for Data Extension and Replacement”.
Gary Chen. Available on Youtube
Common challenges with hybrid cloud adoption
Multiple Virtual Inconsistent Operational Learn New Multiple Control &

Machine Formats Networks Inconsistency Skillsets & Tools Monitoring
Mechanisms
Hybrid Cloud Solution Requirements
 Consistent and simple to operate

 Compatible across on premise and public
cloud
 Ready for VMs and containers
VMware Cloud on AWS Overview
 Leading compute, storage, and network  Flexible consumption economics

virtualization capabilities
 Broadest set of cloud services
 Support for broad range of workloads
 Global scale and reach
 Standard for the enterprise DC
VMware Cloud on AWS Overview
November 2018
October 2016 14 releases—200+
Partnership features
Announced 8 regions—24 AZs
August 2017
Initial availability one
region
What is VMware Cloud on AWS
VMware Cloud on AWS = VMware software + AWS infrastructure
vCenter Server
VMware Cloud on AWS

vSphere vSAN NSX
=
VMware Software
+
AWS Infrastructure
AWS Compute, Storage, Networking…
VMware Software Defined Data Center
Software Defined Data Center
vSphere
• SDDC as an on-demand cloud service

NSX • Zero to workload ready in 90 minutes
vSAN • Add host capacity in 12 minutes
ESXi
AWS Global Infrastructure
Key Benefits
Rich VMware SDDC Consistency and Easy workload Direct access to the Existing and
delivered as a cloud familiarity of VMware portability and power of nativeAWS new apps with
service on AWS technologies hybrid capabilities services containers and VMs
Use Case
Data Center Extension Cloud Migration Next-gen Applications
 On-demand capacity  Data center migration  Application modernization
 DR and backup  Infrastructure refresh  Test and development
 Footprint expansion  Application migration
Compute Host Specification
i3 R5
 Bare Metal
 Bare Metal
 i3.16XL Equivalent
 r3.16XL Equivalent
 36 Cores/72 vCPUs
 48 Cores/96 vCPUs
 512GiB
Memory15TiB*  768GiB
Memory15TiB*
 NVMe All-Flash
Storage  EBS backed VSAN
 25Gb ENA  25Gb ENA
VMware Cloud on AWS Architecture
Software Defined Data Center
vCenter Server
NSX
vSAN
ESXi
VMware on AWS Architecture
Software Defined Data Center AWS Services
vCenter Server
Amazon Amazon Amazon
EC2 S3 RDS
NSX
vSAN
Amazon AWS Direct Amazon
ESXi Redshift Connect Dynamo DB
VMware on AWS Architecture
Customer Data Center Software Defined Data Center AWS Services
vCenter
vCenter Server
Server
Amazon Amazon Amazon
ESXi EC2 S3 RDS
NSX
vSAN
Amazon AWS Direct Amazon
ESXi Redshift Connect Dynamo DB
Hybrid Cloud
Networking
Hybrid Cloud Networking
Customer Owned
 IPSec VPN VPC ENIs for
AWS Account Compute Gateway
 Direct Connect
Customer VMware
Datacenters Cloud SDDC
 L2VPN
 IPSec VPN
 Direct Connect
On-Premises Connectivity
Customer Data Center VMware Cloud on AWS SDDC
CGW Logical Network 1

VM VM
vSphere VM VM
IGW
Compute Clusters
Management
MGW
Internet
NSX
MGR
vSphere VMK
Direct Connect
Management
VGW
Consumption
Model
Pricing
Core Offering
On-Demand (hourly) 1 Year Reserved* 3 Year Reserved*
List Price ($ per Host) $8.3681 $51,987 $109,366
Effective Monthly* $6,109 $4,332 $3,038
Savings Over On-Demand - 30% 50%
Note:
 List price only. Does not factor in Hybrid Loyalty Program and sales discount. Discounts apply to the full bundle.
 Price includes VMware software and AWS infrastructure, and support costs.
 Bandwidth and public IP charges are not included. They will be the same as AWS’ published rates.
Getting Started
Administrative Requirement
A new AWS account to run SDDC resources.

VMware Account Is owned, operated, and paid directly by
VMware Single tenant for all SDDC resources
Is owned, operated, and paid

AWS Account Private to VMware Cloud SDDC Full access to the
Native Aws services
Getting Started
VMware Cloud on AWS Console
 https://my.vmware.com credentials
 Organizations
 Identity and Access Management
Create a new SDDC

 SDDC Name
 Specify AWS account
vmc.vmware.com
 Management network CIDR
 Number of Hosts (4 to 32)
Accessing VMware Cloud on AWS
 Add and remove ESXi hosts
 Virtual machine administration
 Console user and role management
 Firewall configuration vmc.vmware.com

 EIP and NAT configuration
 VPN connectivity
 Hybrid Linked-Mode
 Logical network configuration
 VM storage policies
vSphere H5
Web Client
Limitations
• Pay for entire host
• Separate bill from AWS
• No Auto Scaling
• Limited availability zone
• Restricted VMware administrative control
• Limited feature set
VMware Cloud on AWS - Demo
Note
• All information about VMware Cloud on AWS is copied from
VMware's public docs as of the time of this writing; subject to
change by VMware and/or Amazon without notice.
• Please see vmware.com / aws.amazon.com and your

VMware/Amazon account teams for latest information on VMware
Cloud on AWS.
Cisco
Collaboration on
VMware Cloud on
AWS
Cisco On-Premise collaboration solution
Applications
Calling Meetings Teams Care
Platforms UCM IMP CUC UCCE/X
3rd-party Compute + VMware Cloud on AWS

BE6000/7000 Cisco HyperFlex / UCS DAS/SAN/NAS/HCI
Devices
Cisco or 3rd party phones Cisco Collaboration devices Mobile Desktop
Collaboration apps that can run on VMware Cloud on AWS
UCM 12.5 IMP 12.5 CUC 12.5 UCCE 12.0 UCCX 12.0
Calling Contact Center
VMware Cloud on AWS
For latest on supported apps, see https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/vmware-cloud-aws.html
Supported Virtualization Options
BE6000 / BE7000 Packaged Collaboration solution for easy

Appliances with design, quote, deliver, install
“ESXi Embedded OEM”
Tested Reference Configurations

Explicit validation & prescriptive guidance
(TRCs) with “ESXi Resale OEM”
from Collaboration apps
Specs-based-Cisco Cisco on Cisco

with “ESXi Resale OEM”
Specs-based-3rd-party
with customer-provided VMware Cisco on 3rd-party
(now including VMware Cloud on AWS for selected apps)
Universe of
Hardware
Supported Public Cloud
Only Supported on VMware Cloud on AWS,

Others Not supported
vSphere ESXi
GCE
Hypervisor
VMware Cloud AWS EC2 Azure

AWS EC2
on AWS Bare-metal-instance Hypervisor
Hypervisor
Remember
• Not an on-premises solution … public cloud IaaS
• No hardware BOMs/configs or ESXi licenses.
• Not a SolutionsPlus or OEM of VMware … reference-sell infra.

• Buy from Vmware. TAC support from VMware.
• Leverage VMware or VMware partner for for infra plan/design/implement/operate, produce/validate VMC-AWS quotes or
specs, reconcile Cisco app requirements with what VMC-AWS offers.
• Not a Cisco on Cisco solution … Cisco on 3rd-party.

• But infra not tested, validated, regressed or TAC-supported by Cisco.
• Cisco apps can’t provide prescriptive design guidance for infra beyond SRND / PA / CVD
• Customer must have support relationship with their 3 rd-party vendors (VMware + ISP or Interconnect Provider).
Why VMware Cloud on AWS?
Why not WebEx/HCS, BE6K/7K or UC on UCS/HX ?
• To align with CXO/DC team directive (data center exit to IaaS)
• Zero on-premises infrastructure to pay for, manage, refresh
• Same full feature sets as on-premises offers (UCM, IMP, CUC, UCCE/X)
• Same scale / max user options as on-premises offers
• To help my customer on their Cloud Collab journey (On-prem  IaaS  SaaS)
IaaS as a path to Cisco Cloud Collaboration
1. Migrate perpetual to Flex
2. Migrate On-prem to IaaS
3. Migrate IaaS to SaaS
Application
Licensing & Support $ $ $
Application
Software
Infrastructure …
Webex CJP
BroadWorks
Calling
VMware Cloud on AWS

Facilities
Cisco Cloud Collaboration
Public cloud SaaS that is either:
My apps My apps
• Cisco-provided
My VMware VMware's public cloud IaaS
• Partner-provided, Cisco-powered
My Hardware
My sites & DC’s #CLUS BRKCOL-2008 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 51
Cisco Collaboration Flex Plan
Subscription-based purchasing for meetings, calling, team collaboration, and

contact center for consistency, flexibility, and value
Contact
Meetings Calling Center
Named
user Enterprise and / Named Enterprise
or or Concurrent Agent
Agreement or user Agreement
Active
user
Team collaboration
Use team collaboration for all-in-one teamwork
Cisco cloud collaboration solution
Applications
Calling Meetings Teams Care
Cisco BroadWorks Cisco HCS Cisco Webex Cisco BroadCloud Cisco Customer
Platforms Journey Platform
Partner hosted Cisco cloud
Devices
Cisco or 3rd party phones Cisco Collaboration devices Mobile Desktop
Design
Consideration
Geographic & Traffic Considerations
• VMware Cloud on AWS lives in a subset of Amazon’s AWS datacenters.
• AWS data center hierarchy = Region  Availability Zones (AZ’s)  Data Centers (DC’s).
Refer vmware.com and aws.amazon.com for latest:

https://aws.amazon.com/about-aws/global-infrastructure/
https://cloud.vmware.com/vmc-aws/faq#general
• At what site(s) will my users and their endpoints physically live?
• …and where are they in relation to VMC-AWS data centers?
• Where will my UC application VMs live?

• At one of my sites?
• In one or more VMware Cloud on AWS data centers (AWS
Region/AZ/DC) ?
• Both? (“hybrid infra” for my apps)
• Where will my VOIP gateways and DSP’s live?

• …and where are they in relation to endpoints and UC application VMs?
• What will my traffic flows be? Which ones will hit VMC-AWS ?
• I.e. signalling, media and data between (endpoint | app VM) and (other
endpoint | other app VM | gateway/DSP)
VMware Cloud on AWS

VMware Cloud on AWS in
Amazon US East – N. Virginia
Upgrades (6GB ISO)

Backup/ restore
CDR or CC reports
Customer HQ
SFTP
in Georgia, US
MWI
User logins Remote Redundancy
CoW Record/ Status updates Public/Private Networks
playback Compliance Agent status
media CTI
Media
Networking Considerations VMC-AWS in
Region/AZ/DC #2
(see Amazon+VMware for
details between Regions or
• “WAN” from On-premises to VMC-AWS between AZs)
VMC-AWS in
IaaS is via VPN or Direct Connect Region/AZ/DC #1
NSX
• “WAN” between VMC-AWS datacenters is AWS VPC
AWS network backbone

DX via
• “LAN” within VMC-AWS datacenters = VPN over Interconnect
AWS VPC with “WAN interconnect” via Public Internet Provider
VMware NSX Edge On-premises HQ
• Meet minimum bandwidth & latency

requirement for UCM Clustering over WAN,
Phone to UCM per the SRND. Intranet
WAN
On-premises BR1
High Availability Considerations
• Public cloud IaaS introduces new
failure points to plan around
• Ensure adequate support
relationships with the VMware, ISP,
Interconnect.
• Consider deploying SRST, MGCP
Fallback, CoW.
• Refer the SRND, Cisco Preferred
Architecture (PA) for Enterprise
Collaboration.
Hardware Consideration
• CPUs on VMC-AWS is 2.30 GHz, UCM/IMP/CUC to use caveated
support for ESXi CPU Reservations for dense VMs on <2.50 GHz
CPU.
• CUC 12.5 only permits 2.30 GHz on VMC-AWS, not on-premises
infra.
• If 2.30 GHz CPU doesn’t provide equivalent performance as 2.50
GHz CPUs, customer must find another way to mitigate.
Application Sizing and VM Placement
• Application sizing = Same as today.
• Use (SRND+CST) or (PA+CVD) to get VM counts & configs by
Collab app SRND PA CVD
• VM Placement = Same as today.

• Use (VMPT or QC) with Specs-based-servers.
Contact Center
Design Consider
CCE and CCX support on VMC-AWS
• Release:
- Supported from Release 12.0 onwards (CCE and CCX)
• Deployments:
- Support for UCCE (all deployments), PCCE (4k and 12k)
- Support for UCCX 100, 300 and 400 agent OVA profile
- Check UCCE Reference Designs for any UCCE-specific CPU rules.
- A2Q is required for ALL DEPLOYMENTS on VMware Cloud on AWS
• Licensing:
- Perpetual licenses may be deployed on VMC-AWS; Collaboration Flex not required
- Customer is responsible for converting licenses from premises (perpetual) to cloud (subscription) for:
 MS Windows Server
 MS SQL Server
High Availability Considerations
• Redundant WAN from customer premises to VMC-AWS is
mandatory.
• Networking among VMC-AWS DC, AZ and Regions is
transparent to customer; therefore UCCE Public and Private
networks are not controllable.
• If both UCCE Public and Private networks go down, UCCE
fault tolerance and fault handling may be degraded:
• UCCE outage may occur.
• Reporting data may be lost.
• Post-fault sync failure (e.g. due to split brain) preventing auto-sync
& recover
Cost
Sample Infrastructure List Pricing Comparison
UC on UCS UC on “VMware Cloud on AWS”
$296,324 total for 3 years $328,098 total for 3 years*
4x C240 M5SX TRC#2 (112 total pcores)

Hardware $216,396 CAPEX
• VMC-AWS 3-year term pricing (no other
4x ESXi Enterprise Plus 6.x 2-CPU discounts) for 3x hosts (108 total pcores)
Licensing $46,600 CAPEX • Does not include other fees like network
egress, elastic IP, stretched cluster, etc.
• 3-year SNTC for $9928 OPEX $109,366 OPEX/year ($328,098 total)
• 3-year 2-CPU ISV1 for $23,400 OPEX
List pricing only, no customer discounts /

promos / incentives applied.
Support
Consideration
TAC Support Considerations
• Cisco TAC engages on products purchased
from Cisco with a valid, paid-up maintenance
contract.
• With UC on VMC-AWS, support is
demarcated.
Not Cisco
• Cisco owns UC apps and phones
• Customer owns 3rd-party apps & providers.
Ensure customer has support relationships
with these vendors.
• VMware’s “cloud TAC” may be needed for
granular debugs/traces; customer owns any
required triage coordination.
Software Upgrade & Hardware Refresh Planning
• VMware controls all VMC-AWS software versions and upgrade schedule.
• At time of this writing, VMC-AWS uses ESXi 6.7.
• “ESXi 6.7 on VMC-AWS” vs. “ESXi 6.7 on on-premises infra” will differ, and may continue to
differ for future ESXi versions.
• Note: There is risk VMware may upgrade to a new ESXi version before Cisco apps have
qualified. TAC will be unable to provide effective technical support until the new ESXi version
is qualified.
• VMware controls all hardware configurations and refresh schedule.

• E.g. based on public VMC-AWS docs at time of this writing, HW is as described in Design
slides.
• On host failure or by planned maintenance by VMware. Work with VMware to schedule
maintenance for least impact to you.
Work with your VMware account team for
roadmap, or queries to defer SW/HW refresh.
Demo
Key Takeaways
Reference
• From VMware (check with your VMware account team for latest)
• VMware Cloud on AWS portal: https://cloud.vmware.com/vmc-aws
• VMware Cloud on AWS pricing: https://cloud.vmware.com/vmc-aws/pricing
• VMware Cloud on AWS Technical Overview
• From Amazon (check with your Amazon account team for latest)
• FAQ on VMware Cloud on AWS portal: https://aws.amazon.com/vmware/faqs/
• From Cisco
• Cisco Collaboration Virtualization requirements: www.cisco.com/go/virtualized-collaboration
• Caveated Support Policy for ESXi CPU Reservations+DRS: (including 2.30 GHz CPU)
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/cucm-vmware-support.html
• Caveated Support Policy for VMware Cloud on AWS:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/vmware-cloud-aws.html
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#CLUS

Webex Teams will be moderated cs.co/ciscolivebot#BRKCOL-2008

83% 60% 65%

Multiple Virtual Inconsistent Operational Learn New Multiple Control &

 Consistent and simple to operate

 Leading compute, storage, and network  Flexible consumption economics

VMware Cloud on AWS

AWS Compute, Storage, Networking…

• SDDC as an on-demand cloud service

AWS Global Infrastructure

Data Center Extension Cloud Migration Next-gen Applications

 On-demand capacity  Data center migration  Application modernization

 DR and backup  Infrastructure refresh  Test and development

 Footprint expansion  Application migration

 25Gb ENA  25Gb ENA

AWS Global Infrastructure

AWS Global Infrastructure

CGW Logical Network 1

On-Demand (hourly) 1 Year Reserved* 3 Year Reserved*

List Price ($ per Host) $8.3681 $51,987 $109,366

Effective Monthly* $6,109 $4,332 $3,038

Savings Over On-Demand - 30% 50%

A new AWS account to run SDDC resources.

Is owned, operated, and paid

Create a new SDDC

 Virtual machine administration

 Console user and role management

 Firewall configuration vmc.vmware.com

 Logical network configuration

• Please see vmware.com / aws.amazon.com and your

Platforms UCM IMP CUC UCCE/X

3rd-party Compute + VMware Cloud on AWS

Calling Contact Center

VMware Cloud on AWS

For latest on supported apps, see https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/vmware-cloud-aws.html

BE6000 / BE7000 Packaged Collaboration solution for easy

Tested Reference Configurations

Specs-based-Cisco Cisco on Cisco

Only Supported on VMware Cloud on AWS,

VMware Cloud AWS EC2 Azure

• Not a SolutionsPlus or OEM of VMware … reference-sell infra.

• Not a Cisco on Cisco solution … Cisco on 3rd-party.

VMware Cloud on AWS

Subscription-based purchasing for meetings, calling, team collaboration, and

Partner hosted Cisco cloud

Refer vmware.com and aws.amazon.com for latest:

• Where will my UC application VMs live?

• Where will my VOIP gateways and DSP’s live?

VMware Cloud on AWS

Upgrades (6GB ISO)

AWS network backbone

VMware NSX Edge On-premises HQ

• Meet minimum bandwidth & latency

• VM Placement = Same as today.

UC on UCS UC on “VMware Cloud on AWS”

$296,324 total for 3 years $328,098 total for 3 years*

4x C240 M5SX TRC#2 (112 total pcores)

List pricing only, no customer discounts /

• VMware controls all hardware configurations and refresh schedule.

Meet the engineer

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