MIDTRANS PAYOUTS

DISBURSEMENT
MECHANISM
INSTRUCTIONS DOCUMENT
OBJECTIVE

The purpose of this document is to outline the steps required to complete bulk payout
of GOPAY/OVO/Bank Transfer through the manual disbursement dashboard,
IRIS/Payouts.

This document will cover:

● Step-by-step instructions on how to execute disbursement
● Necessary documents and formatting required
● How to check for transactions statuses
Midtrans Payouts: AGGREGATOR MODEL

Using an aggregator scheme, a partner will have a deposit account with Gojek group
that can be topped up from time to time using various channels.

In a nutshell, aggregator scheme is characterized by the following:

● Partners needs to top up their deposit balance before disbursements into a
virtual set up under Gojek group bank account;
● Source of funds to the end recipient will come from this virtual bank account;
and
● Simple and fast onboarding process.
SETTING UP IRIS

Creator Approver

Create Payout Yes No

Release Payout No Yes

View/inquire Balance Yes Yes

View/inquire Statements Yes Yes

CREATOR
ACCESS
LOGGING IN

01
Go to the IRIS/Payouts
website and login using
your provided
credentials

https://app.midtrans.com/iris/
TOP UP BALANCE

02
At the Home Page, click
“Channels” and
choose your preferred
top up channel to add
balance to your
IRIS/Payouts account.
Please follow the
instructions written for
the chosen channel
(Method is identical to
bank transfer).
HOMEPAGE

03
At the Home Page, click
“Payouts” and choose
“Bulk Payout” on the
left of the screen, or
click “Add Payout” in
the bottom right
corner.

This shows the current

available balance of
funds to disburse.
BULK PAYOUT PAGE

04
On the Bulk Payout
Page, click “Add Bulk
Payout” on the
bottom-right corner

This page shows you all

historical bulk payout
transactions along with
the amount required
and the status of each
transactions.
BULK PAYOUT PAGE

05
Drag your .csv file that you
have created here, and the
portal will automatically
execute payments
HOW TO INPUT THE DATA

Note:
Please format all the input of all cells as
plain text, to avoid any input errors.
 HOW TO INPUT THE DATA

Step 1:
Step 1 Step 2 Step 3 The beneficiary bank/ destination bank should be
filled according to your needs :

● Payouts to GoPay : gopay in column A.

● Payouts to Banks : use bank code* in column A

Step 2:
Enter the phone number (GoPay) or Bank
account number (Banks) under beneficiary
account in column B.

For GoPay, the phone number must be the

number registered in the Gojek application. The
Phone number starts with the code 0, followed by
the rest of the number eg: if your number is
0811891338

For Bank Transfer, please ensure the bank

account is registered and active in the respective
beneficiary banks.

Step 3:
Input your recipient’s name if needed (Optional)

*Bank code :https://iris-docs.midtrans.com/#supported-banks

HOW TO INPUT THE DATA Step 4 Step 5 Step 6

Step 4:
Fill in the recipient's email in
column D - optional but email
is used to send notifications to
recipients

Step 5:
Fill in the amount to be
received in column E - Without
formatting, at least a
minimum amount of 10000
(no punctuations)

Step 6:
Optional. Use this field to send
transfer notes to beneficiary
HOW TO UPLOAD DATA

Step 7:
On the "(1b) IRIS
GOPAY Payment
Sheet" tab,
Download this file by:
File > Download As>
.csv file

Step 8:
Upload the .csv file to
your IRIS/Payouts
portal to make
payments
BULK PAYOUT PAGE

06
Once the file has been
accepted, it will
automatically appear
as a new transaction in
your Bulk Payout Page

Click “View” to view

details of the bulk
payment
DETAILED BULK PAYOUT VIEW

07
Here you can view the
recipients and amount
of the bulk payout,
along with status of
transaction

Click view to view even

more details of
individual payout
INDIVIDUAL TRANSACTION VIEW

08
This page details the
particulars of one
transaction - such as
the reference number
and notes for the
transaction

No further action can

be taken from this
page
APPROVER
ACCESS
LOGGING IN

01
Go to the IRIS website
and login using your
provided credentials
HOMEPAGE

02
At the Home Page, click
“Payouts” and choose
“Pending Tasks” on
the left of the screen

Current page shows

the current available
balance of funds to
disburse.
PENDING TASKS PAGE

03
On the Pending Tasks
Page, click on the “Bulk
Payouts” tab

This page shows you all

pending bulk payouts
along with the total
amount of
transactions, the time it
was created and
amount required.
PENDING TASKS BULK PAYOUT PAGE

04
Click on the selected
bulk payout you want
to approve (take into
account time created,
amount required and
total number of
transactions).
APPROVE PAYOUT PAGE

05
Confirm the selected
payout and click
“Approve”
PAYOUT VIEW TRANSACTION

06
You can view
transactions detailing the
list of payees and the
corresponding date,
amount, reference
number, bank details and
reference notes.

No further action can be

taken from this page
PAYOUT APPROVAL NOTIFICATION

07
Once completed, you
will be taken to the
homepage and given a
notification confirming
your payout.
PAYOUTS HISTORY PAGE

08
From the Home Page
screen, click “Payouts”
and choose “Payouts
History” on the left of
the screen

Click “view” for

detailed information on
the most recent
transaction
PAYOUT HISTORY TRANSACTION VIEW

09
This page details the
particulars of one
transaction - such as the
reference number, notes
for the transaction and
also failure message if
the transactions failed.

No further action can be

taken from this page
SLA Troubleshooting

Trouble SLA

Invalid Login Link 1 Day

Reset password or activation email 1 Days

Locked Account 1 Day

Error warning when uploading CSV file 1 Day

Couldn’t upload the file 3 Days

Insufficient Balance 4 Days

Transaction Processed more than 1 hour 4 Days

Payout History Download 4 Days

THANK YOU!
payouts@midtrans.com