Performance Management and Appraisal at

Bank Al Habib Limited –

INTRODUCTION

 Bank Al Habib Limited was the first commercial bank to be

established in Pakistan in 1947. 
 The largest private sector bank with over 1500 branches
across the country and 55 branches worldwide.
 Customer base exceeds five million relationships.51%
of the shares are owned by AKFED, 42.5% by
Government of Pakistan and 7.5% by General Public.
 Key areas of operations encompass product offerings
and services in Retail and Consumer Banking.

THE HISTORY:
 Bank Al Habib Limited established operations in Pakistan in
1947 
 First international branch was established in Colombo, Sri Lanka
in 1951
 Holds the domestic market share of 40%Nationalized in
1974
 In 2003, AKFED purchased the rights to 51% of the
shareholding, against an investment of PKR 22.409 billion.

Vision
“Enabling people to advance with confidence and success”.
Mission “
To make our customers prosper, our staff excel and create value for
shareholders”
 VALUES:
 Excellence
 Integrity
 Customer Focus
 Progressiveness
 Meritocracy

Services provided by Bank Al Habib Limited:

 Commercial, Corporate, Investment, Retail Banking, Treasury,

and Islamic Banking.

THE HR MANUAL
The HR manual contains five major processes:
 Selecting and Recruiting
 Training and Development
 Performance Appraisal
 Compensation
 Employee Relation

JOB ANALYSIS
Bank Al Habib Limited determines the duties and skill requirements of
a job and the kind of person who should be hired.
 It is important as this information is used in selecting and
recruiting, compensation, performance appraisal, training and in
resolving other issues which Bank Al Habib Limited faces.
 Methods used in collecting job analysis information are:
 The interview
 Questionnaires
 Performance Appraisal at Bank Al Habib
Limited:
 Performance appraisal, also known as employee appraisal is
a method by which the job performance of an employee is
evaluated.
 Performance appraisal is a part of career development.
 Performance appraisal at Bank Al Habib Limited is a
structured formal interaction between a subordinate and
supervisor.
 At Bank Al Habib Limited the formal performance appraisals
are generally conducted annually for all the staff.
 Each staff member is appraised by their line manager.
Directors are appraised by the CEO, who is appraised by the
chairman.
 Aims of Performance Appraisal at Bank Al Habib Limited are:
 Identify employee training needs.
 Facilitate communication between employee and
administration.
 Deciding promotions
 Determining transfers
 Making termination decisions
 Identifying skill and competency deficits
 Providing employee feedback
 Determining reward allocations

Performance Appraisal Methods:

The performance appraisal methods that are used by the different
organizations world wide.
 Performance Management and Appraisal at
Bank Al Habib Limited:

Performance Appraisal Forms of Bank Al

Habib Limited:
Bank Al Habib Limited uses 2 types of appraisal methods:
1.Forced Distribution Methods / Bell Curve Method

 The raters, are “forced” to distribute ratings for the individuals

being evaluated into a “prespecified” performance distribution.
 Reflects the normal curve,
 Small percentage of ratees are required to be placed in the
extremes (best and worst performers)
 Larger percentages of ratees are placed toward the middle of
the performance distribution.
2.Graphic Rating Scale Method

Is used for high executive level – Vice president and above him in
Bank Al Habib Limited.
 .
 A separate bell curve is developed according to
function/branch category/division and group as per existing
practice.

Compare your chosen organization with

any international organization of your
choice from the same sector and highlight
the key difference:
 BankalHabib is a good brand first largest bank in
pakistan. BankalHabib lower management is very strickly
manage down staff.
 Bank AL Habib Limited (BAHL) is a place to learn, share
ideas, develop one's talent and find meaning and realise one's
passion. This is what makes Bank AL Habib a place of
opportunity, where your skills can help you make
your banking career with us.
 They work to maintain the trust of their customer, they keep
their funds safe from fraud and theft.
 They treat and view their customers as human beings, and not
a number.
 In short, they are focused on providing excellent customer
service over obtaining a profit at all costs .
 They do not try to push customers with banking services that
they do not need.
 Less traffic in their branches.
 All information and applications related to loans are available
on the websites.
 Through website, user is accessed to get his credit card.
 Treats their staff well and trains them as professionals
Respects its customers and treats them well
 A Co-ordinated System
 Trained and Progressive Administration
 Modernisation
 Uniformity of Policies
 Mobilisation of Savings:
 Sound Financial Basis
 Conducive to Country’s Economic Conditions
 ATMs at bank Al Habib are secured friendly and easy to
access. University of Sargodha (UOS), Sargodha 23 
 Younger’s account of the bank Al Habib is good source of
promotion for bank Al Habib. 
 Bank Al Habib’s brand name is itself a strength 
 Bank Al Habib provides online as well as physical training for
its employees all over world 
 Bank Al Habib have the more than 230 branches in Pakistan 
 There is a huge variety of products and services 
 They do not consume to much capital on the marketing of their
product  Less risk in their banking system because they are
not easily give the credit facilities to the customer 
 Brand name is also the strength of the bank Al Habib. 
 Decent way of dealing with the customers.  Rapidly
expansion of branches in the different cities of Pakistan. 
 Too much focus on the development and the promotion of the
employees. 
 Proper online banking system. 
 No too much threat of the political environment. 
 Sufficient liquidity position. 
 Do well socially 
 Habib schools 50% concession for the poor peoples  Current
ratio is above 20% of the total deposits
 Controlling Standards