150: QUANTITATIVE TECHNIQUES-I

2. At one man barber shop, the customer arrive following Poisson process at an
average rate of 5 per hour and they are served according to exponential
distribution with ban average service rate of 10 minutes. Assuming that only 5
seats are available for waiting customers, find the average time a customers in
queue, find the average time a customer spends in the system.
Solution:
Wq – Expected waiting time in queue
Ws – Expected waiting time in system
λ = Arriving rate of Customer per hour
μ = Departure rate of person per hour
n = No of customer in the system
1. Find the average time spent by a customer in queue
Formula to find average time spent by a customer in queue
Wq = λ / μ (μ- λ)
μ = 60 / 10 minutes per person = 6 per hour
λ = 5 persons arriving per hour
Wq = 5 / 6(6-5) = 0.833 Hour = 50 Minutes
Average time spent by a customer in queue = 50 Minutes
2. Find the average time a customer spends in the system.
Formula to find average time spent by a customer in system
Ws = 1 / (μ- λ)
μ = 60 / 10 minutes per person = 6 per hour
λ = 5 persons arriving per hour
Wq = 1 / (6-5) = 1 Hour = 60 Minutes
Average time spent by a customer in system = 60 Minutes