Professional Documents
Culture Documents
The Agent's Impact On The Contact Center
The Agent's Impact On The Contact Center
Note-Taking Guide
Use this note-taking guide to create your personal record of the content covered in
this course. It provides a broad outline of the content with areas for you to fill in
details. It is yours to use as is most helpful for you. Pause the e-learning whenever you
need more time to update your notes.
Adherence
Consists of two parts:
1.
2.
3.
4.
Quality
Monitoring Considerations
1.
2.
3.
4.