Andrea Arkell

83 Lorne Street, Sunderland, ON L0C1H0

647-624-5429 andreaarkelltravel@gmail.com

February 8, 2021

Human Resources
Markham Stouffville Hospital
381 Church St.
Markham, ON L3P 7P3

Attention Hiring Manager,

Re: Registration Unit Clerk (4925)

Please accept this letter and the attached resume for consideration for the Part-Time Unit Clerk position
that is currently posted on the Markham Stouffville Hospital employment website. As a current Durham
College student in the Office Administration – Health Services program, I have been hoping to find the
kind of position that you currently have available. I am very interested in this position because it will
allow me to put into practice the skills I have acquired, and I think that my education and experience
would be an asset to your company.

In December of this year, I will graduate from Durham College. By the end of my courses, I will have a
valuable education background in the office administration field as well as thorough training in medical
terminology and medical software. I have gained extensive experience through my previous
employment, most recently as an owner of a travel agency. I was responsible for being the first point of
contact, providing exceptional customer service to clients and potential clients and working in a fast
pace environment that required a lot of attention to details. I had to be flexible with my availability and
provide follow up in a timely manner. I have always set high standards and consistently achieved my
goals, such as building a clientele from scratch, with repeat business and referrals and networking to
creating professional relationships with key industry partners.

I would love the opportunity to discuss in further detail how I would be the perfect fit for this position. I
can be reached at 647-624-5429 or via email at andreaarkelltravel@gmail.com. I look forward to hearing
from you and thank you in advance for your time and consideration.

Sincerely,

Andrea Arkell

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 Andrea Arkell
83 Lorne Street, Sunderland, ON L0C1H0
647-624-5429 andreaarkelltravel@gmail.com
RELEVANT SKILLS

 Proven record of excellent customer service

 Highly skilled in networking and creating professional relationships
 Demonstrated ability to follow procedures and protocol with regards to privacy act and health
and safety
 Extensive experience with Microsoft Office Software, typing and operating systems
 Resolved complaints in a timely manner and with satisfactory results leading to repeat clients
 In depth knowledge of invoicing, bank reconciliation and customer correspondence
 Served as first point of contact via phone, email and in person for clients and potential clients
 Assisted in office setting providing clerical support, including filing, photocopying, faxing,
completing special projects and other tasks as directed

EDUCATION

Office Administration – Health Services Diploma Graduation Date December 2021

Durham College, Whitby, ON

 Current G.P.A 4.9 out of 5.0 with Honour Roll Standing

 Obtained Microsoft PowerPoint Certification
 Studied Business Communications, Document Production with Microsoft Office Suite programs,
Financial Admin, Office Professionalism and will complete Medical terminology and a CO-OP
term in the last semester

Special Event Management – Post Graduate Certificate Graduation Date April 2002
Niagara College, Welland, ON

 Completed a CO-OP term that provided hands on training.

 Studied Volunteer and Human Resource Management, Event Planning and Logistics and Risk
Management

Entertainment Administration – Diploma Graduation Date April 2001

Durham College, Oshawa, ON

 Studied Administrative Accounting, Computer Literacy, Human Relations, Organization

Behaviour and Computer Applications
 Completed a field placement term that led to summer employment

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 Andrea Arkell
83 Lorne Street, Sunderland, ON L0C1H0
647-624-5429 andreaarkelltravel@gmail.com
EMPLOYMENT / VOLUNTEER EXPERIENCE

Public Member, Discipline & Fit to Practice Committee June 2020 – Present
College of Nurses of Ontario, Toronto, ON

 Public Member of Council

 Attend and participate in council meetings
 Attend and make decisions on Fit to Practice and Discipline Hearings
 Attend training sessions and team building workshops held by the College
 Compose and present reprimands

Travel Agent/ Owner July 2018 – Present

Arkell Travel, Sunderland, ON

 Complete all invoices, trip itineraries and customer correspondences

 Provide customer service before, during and after clients travel to keep existing clientele and
encourage referrals
 Organize and manage large groups, including requests, customer service issues in destination
and follow up
 Marketing to grow clientele base and yearly sales targets
 Personal development to stay on top of trends, increase knowledge base and grow existing skills
 Managing appointments and travel bookings with accuracy to detail

Travel Agent October 2013 – July 2018

Uxbridge Travel, Uxbridge, ON

 Provided front line support to customers in person, via phone and email
 Established strong professional relationships with new and existing clients
 Successfully increased customer base to go from a part-time to full-time position and exceeded
sales goals
 Created and updated social media account, sourced out and attended trade shows for
marketing purposes and presented in front of large audiences

Support Services Clerk, Student Financial Assistance & Awards Dept. August 2009 – September 2012
UBC Okanagan, Kelowna, BC

 Acting as first point of contact for students, and other visitors to the University
 Responding to inquiries in timely manner and meeting important deadlines
 Maintaining files, office records and performing data entries
 Researching in-depth inquiries
 Proficient in the privacy act and client confidentiality and how it pertains to information
provided
 Performing and maintaining a high level of professionalism in a high pace work environment