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  • Learning Experiences Take Table Reservations: Learning Outcome 1 Learning Activities Special Instructions

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    Mark Coach
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    This document outlines learning activities and instructions for taking table reservations. It includes reading information sheets, answering self-checks without looking at answers, comparing answers to keys, viewing presentations, completing task sheets, rating performance on checklists, and repeating any tasks not achieved. The topics covered are reservations processes, telephone ethics, reservations records/forms, and communication/interpersonal skills. The overall goal is to learn the process of taking table reservations.

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    Original Title

    FBS MODULE 5

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    This document outlines learning activities and instructions for taking table reservations. It includes reading information sheets, answering self-checks without looking at answers, comparing answers to keys, viewing presentations, completing task sheets, rating performance on checklists, and repeating any tasks not achieved. The topics covered are reservations processes, telephone ethics, reservations records/forms, and communication/interpersonal skills. The overall goal is to learn the process of taking table reservations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    17 views2 pages

    Learning Experiences Take Table Reservations: Learning Outcome 1 Learning Activities Special Instructions

    Uploaded by

    Mark Coach
    This document outlines learning activities and instructions for taking table reservations. It includes reading information sheets, answering self-checks without looking at answers, comparing answers to keys, viewing presentations, completing task sheets, rating performance on checklists, and repeating any tasks not achieved. The topics covered are reservations processes, telephone ethics, reservations records/forms, and communication/interpersonal skills. The overall goal is to learn the process of taking table reservations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Learning Experiences

    Take table reservations

    Learning Outcome 1

    Learning Activities Special Instructions


    Read Information Sheet 1.1-1on Remember the Reservations process
    Reservations process
    Answer Self-check 1.1-1in Try to answer the self-check without
    Reservations process looking at answer key
    Compare answer using the Answer Double check the answer in case you
    Key 1.1-1 forgot to answer correctly using the
    self-check
    View Multimedia Presentation in Ask your trainer the available power
    Reservations process point presentation

    Task sheet 1.1-1 on Reservations Perform the task smoothly


    process

    Rate your own performance using the Repeat the task if you fail to achieve
    Performance criteria checklist 1.1-1 the criteria

    Read Information Sheet 1.1-2 in Always remember the Telephone


    Telephone ethics ethics
    Answer Self-check 1.1-2 in Telephone Try to answer the self-check without
    ethics looking at answer key
    Compare answer using the Answer Double check the answer in case you
    Key 1.1-2 forgot to answer correctly using the
    self-check
    Read Information Sheet 1.1-3 Always remember theReservations
    inReservation records or forms records or forms

    Answer Self-check 1.1-3 Try to answer the self-check without


    inReservations records or forms looking at answer key
    Compare answer using the Answer Double check the answer in case you
    Key 1.1-3 forgot to answer correctly using the
    self-check
    Task sheet 1.1-3 on Fill up Perform the task correctly
    reservations records or forms
    Rate your own performance using the Repeat the task if you fail to achieve
    Performance criteria checklist 1.1-3 the criteria
    Read Information Sheet 1.1-4 in Remember the Logical and efficient
    Communication and interpersonal work flow
    skills
    Answer Self-check 1.1-4 in Try to answer the self-check without
    Communication and interpersonal looking at answer key
    skills

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