MIS 442 Course Outline - Spring 2019

INDEPENDENT UNIVERSITY, BANGLADESH
School of Business
BBA Program Course Outline
Semester Course Code Course Title Section

Autumn MIS 442 Management Information 1
2018 Systems
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Course Objectives:
This course provides students with an introduction to Information Systems (IS) and
Information Technology (IT) and their use in an increasingly competitive business world.
As future managers, you need to be equipped to make decisions concerning the planning,
development and implementation of information technology resources to increase
organizational effectiveness and create a strategic advantage. The course accomplishes
this by:
 Introducing basic concepts of IS and IT and exploring how technology can be used to
create business value.
 Examining the potential benefits and limitations of IT and providing an overview of
the components of computers.
1
 Increasing awareness of managerial issues raised by the use of IT.
 Providing “hands on” exercises to practice course material.
 Providing a foundation needed for subsequent MIS coursework.
Text Book:
Management Information Systems (10th Edition)
By James O’Brien & George Marakas
Recommended reference text:

Management Information Systems: Managing the Digital Firm, (12th, Edition)
By Laudon & Laudon.
E-business & E-commerce Management (3rd Edition)

By Dave Chaffey
Course content
Lesson Plan – 1 (Chapter – 01)

Subject: MIS442 - Management Information Systems
Faculty: Dr. Rezwanul Alam
Title Foundation Concepts: Information Systems

in Business
Sub-title 1. The Fundamental Roles of IS in Business
2. Trends in Information Systems
3. The Role of e-Business in Business
4. Types of Information Systems
5. Managerial Challenges of Information Technology
Aim To describe the fundamentals of Information Systems.
Objectives 1. Understand the concept of a system and how it relates to
information systems.
2. Explain why knowledge of information systems is important
for business professionals, and identify five areas of
information systems knowledge that they need.
3. Give examples to illustrate how the business applications of
information systems can support a firm’s business processes,
managerial decision making, and strategies for competitive
advantage.
4. Provide examples of several major types of information
systems from your experiences with business organizations
in the real world.
2
5. Identify several challenges that a business manager might
face in managing the successful and ethical development
and use of information technology in a business.
Brief Contents 1. The Fundamental Roles of IS in Business
2. Trends in Information Systems
3. The Role of e-Business in Business
4. Types of Information Systems
5. Managerial Challenges of Information Technology
Key words Data, Data Resources, E-Business, Extranet, information system
model
New words Feedback, Enterprise Collaboration System, Cybernetic System.
Probable 1. How can information technology support a company’s
Question business processes and decision making and give it a
competitive advantage? Give examples to illustrate your
answer.
2. How does the use of the Internet, intranets, and extranets by
companies today support their business processes and
activities?
3. Why do big companies still fail in their use of information
technology? What should they be doing differently?
4. How can a manager demonstrate that he or she is a
responsible end user of information systems? Give several
examples.
References 1. Management Information Systems (10th Edition) By James O’Brien
& George Marakas
2. Management Information Systems: Managing the Digital Firm,
(12th, Edition)
By Laudon & Laudon.
3. E-business & E-commerce Management (3rd Edition) By Dave
Chaffey


Title Foundation Concepts: The Components of Information Systems
Sub-title 1. System Concepts: A Foundation
2. Components of Information Systems
3. Information System Resources
4. Information System Activities
5. Recognizing Information Systems
Aim To describe the information systems components
Objectives 1. Provide examples of the components of real world
information systems. Illustrate that in an information
system, people use hardware, software, data, and networks
as resources to perform input, processing, output, storage,
and control activities that transform data resources into
information products.
2. Demonstrate familiarity with the myriad of career
3
opportunities in information systems.
Brief Contents 1. System Concepts: A Foundation
2. Components of Information Systems
3. Information System Resources
4. Information System Activities
5. Recognizing Information Systems
Key words Knowledge workers, Network resources, Support of strategies for
competitive advantage, Programs, Procedures, and Process control
systems
New words Cross-functional informational systems, Integration, Business
Process Reengineering
Probable 1. What are some of the toughest management challenges in
Question developing IT solutions to solve business problems and meet
new business opportunities?
2. Why are there so many conceptual classifications of
information systems? Why are they typically integrated in
the information systems found in the real world?
3. In what major ways have information systems in business
changed during the last 40 years? What is one major change
you think will happen in the next 10 years?
& George Marakas
(12th, Edition)
By Laudon & Laudon.
Chaffey

Title Fundamentals of Strategic Advantage

Sub-title 1. Strategic IT
2. Competitive Strategy Concepts
3. Strategic Uses of Information Technology
4. Building a Customer-Focused Business
5. The Value Chain and Strategic IS
Aim To describe the basics of strategic advantage
Objectives 1. Identify several basic competitive strategies and explain
how they use information technologies to confront the
competitive forces faced by a business.
2. Identify several strategic uses of Internet technologies and
give examples of how they can help a business gain
competitive advantages.
1. Give examples of how business process reengineering
4
frequently involves the strategic use of Internet
technologies.
Brief Contents 1. Strategic IT
2. Competitive Strategy Concepts
3. Strategic Uses of Information Technology
4. Building a Customer-Focused Business
5. The Value Chain and Strategic IS
Key words Agile company, Competitive forces, Competitive strategies, Create
switching costs, and Knowledge-creating company
New words Lock in customers and suppliers, Leverage investment in IT, and
Customer value
Probable 1. Suppose you are a manager being asked to develop
Question computer-based applications to gain a competitive
advantage in an important market for your company. What
reservations might you have about doing so? Why?
2. How could a business use information technology to
increase switching costs and lock in its customers and
suppliers? Use business examples to support your answers.
3. How could a business leverage its investment in information
technology to build strategic IT capabilities that serve as a
barrier to new entrants into its markets?
& George Marakas
(12th, Edition)
By Laudon & Laudon.
Chaffey

Title Using Information Technology for Strategic Advantage

Sub-title 1. Strategic Uses of IT
2. Reengineering Business Processes
3. Becoming an Agile Company
4. Creating a Virtual Company
5. Building a Knowledge-Creating Company
6. Knowledge Management Systems
Aim To describe how to use IS to achieve competitive advantage
Objectives 1. Identify the business value of using Internet technologies to
become an agile competitor or form a virtual company.
2. Explain how knowledge management systems can help a
business gain strategic advantages.
5
Brief Contents 1. Strategic Uses of IT
2. Reengineering Business Processes
3. Becoming an Agile Company
4. Creating a Virtual Company
5. Building a Knowledge-Creating Company
6. Knowledge Management Systems
Key words Business process reengineering, Competitive forces, Competitive
strategies, Create switching costs, and Knowledge-creating
company
New words Competitive forces, Strategic information systems, Virtual
company, Competitive strategies
Probable 1. What strategic role can information play in business process
Question reengineering?
2. How can Internet technologies help a business form strategic
alliance with its customers, suppliers, and others?
3. How could a business use Internet technology to form a
virtual company or become an agile competitor?
4. Information technology can’t really give a company a
strategic advantage because most competitive advantages
don’t last more than a few years and soon become strategic
necessities that just raise the stakes of the game. Discuss.
& George Marakas
(12th, Edition)
By Laudon & Laudon.
Chaffey


Title Telecommunications and Networks
Sub-titles The Networked Enterprise
Aim To provide a view on network terminology and how network is used in an enterprise
Objectives 1. To make understand about networking the enterprise.
2. To identify several major developments and trends in the industries, technologies,
and business applications of telecommunications and Internet technologies.
3. To provide examples of the business value of Internet, intranet, and extranet
applications.
Brief 1. Networking the enterprise
contents 2. Major developments and trends in the industries, technologies, and business
applications of telecommunications and Internet technologies.
3. Business value of Internet, intranet, and extranet applications.
6
Key words Internet, Intranet, and Extranet
New Internet, Intranet, and Extranet
words
Probable 1. List and describe several major developments and trends in the industries
Questions 2. Differentiate among internet, intranet and extranet
Reference 1. Management Information Systems (10th Edition) By James O’Brien & George Marakas
2. Management Information Systems: Managing the Digital Firm, (12th, Edition)
s By Laudon & Laudon.
3. Additional Materials will be provided in the class

Title Telecommunications and Networks

Sub-titles Telecommunications Network Alternatives
Aim To provide a view on telecommunication terminology and alternatives of using the
platforms
Objectives 1. To identify the basic components, functions, and types of telecommunications
networks used in business
2. To explain the functions of major components of telecommunications network
hardware, software, media, and services
3. To describe the concept of client/server networking
4. To make differentiation between digital and analog signals
Brief 1. Basic components, functions, and types of telecommunications networks used in
contents business
2. Functions of major components of telecommunications network hardware, software,
media, and services
3. Concept of client/server networking
4. Digital and analog signals
Key words Analog signal, Digital signal, client/server networking
New Analog signal, Digital signal, client/server networking
words
Probable 1. List the basic components and functions of telecommunications networks used in
Questions business
2. Describe the types of telecommunications networks
3. How client/server network is worked ?
4. What are the differences between analog and digital signals?
Reference 1. Management Information Systems (10th Edition) By James O’Brien & George Marakas
2. Management Information Systems: Managing the Digital Firm, (12th, Edition)
s By Laudon & Laudon.
3. Additional Materials will be provided in the class

7
Title e-Business Systems

Sub-title 1. Introduction
2. Cross-Functional Enterprise Applications
3. Enterprise Application Integration
4. Transaction Processing Systems
5. Enterprise Collaboration Systems
Aim To describe e-Business Systems
Objectives Identify the following cross-functional enterprise systems, and give
examples of how they can provide significant business value to a
company:
a. Enterprise application integration
b. Transaction processing systems
c. Enterprise collaboration systems
Brief Contents 1. Introduction
2. Cross-Functional Enterprise Applications
3. Enterprise Application Integration
4. Transaction Processing Systems
5. Enterprise Collaboration Systems
Key words Computer-integrated manufacturing, Computer-aided
Manufacturing, Enterprise application
Architecture, Functional business systems
New words Interactive marketing, Machine control, Online HRM systems,
Human resource information
systems
Probable 1. What are the advantages of a centralized enterprise
Question architecture? What are the advantages of a decentralized
approach that leaves these decisions to the operating units?
How do you balance both? Discuss.
2. Why is there a trend toward cross-functional integrated
enterprise systems in business?
3. What other solutions could there be for the problem of
information systems incompatibility in business besides EAI
systems?
4. What are the most important HR applications a company
should offer to its employees via a Web-based system?
Why?
& George Marakas
(12th, Edition)
By Laudon & Laudon.
Chaffey

8
Title Functional Business Systems

2. Marketing Systems
3. Manufacturing Systems
4. Human Resource Systems
5. Accounting Systems
6. Financial Management Systems
Aim To describe the different types of functional information systems.
Objectives Give examples of how Internet and other information technologies
support business processes within the business functions of
accounting, finance, human resource management, marketing, and
production and operations management.
2. Marketing Systems
3. Manufacturing Systems
4. Human Resource Systems
5. Accounting Systems
6. Financial Management Systems
Key words Accounting information systems, Batch processing, Functional
business systems, Manufacturing execution Systems, Marketing
information systems, and Payroll.
New words Online transaction processing systems, Targeted marketing,
Transaction processing cycle, Online transaction processing
systems, and Order processing
Probable 1. How could sales force automation affect salesperson
Question productivity, marketing management, and competitive
advantage?
2. How can Internet technologies be involved in improving a
process in one of the functions of business? Choose one
example and evaluate its business value.
3. What are several e-business applications that you might
recommend to a small company to help it survive and
succeed in challenging economic times? Why?
& George Marakas
(12th, Edition)
By Laudon & Laudon.
Chaffey
9
10
Mid Term Exam
11
Title Enterprise Business Systems

Sub-Title Enterprise Business Systems
Aim To make students introduce Customer Relationship Management: The
Business Focus, Enterprise Resource Planning: The Business
Backbone
Objectives By the end of the lesson, the student will able to –
1. Identify and give examples to illustrate the following aspects
of customer relationship management, enterprise resource
management
a. Business processes supported
b. Customer and business value provided
c. Potential challenges and trends
Brief Contents 1. Customer Relationship Management: The Business Focus
2. Enterprise Resource Planning: The Business Backbone
Key Words CRM, ERP,
New Words
Probable 1. Should every company become a customer-focused business?
Why or why not?
Questions
2. Why would systems that enhance a company’s relationships
with customers have such a high rate of failure?
References 1. Management Information Systems (10th Edition) By James O’Brien &
George Marakas
2. Management Information Systems: Managing the Digital Firm, (12th,
Edition)
By Laudon & Laudon.
3. E-business & E-commerce Management (3rd Edition) By Dave Chaffey

12
Title Enterprise Business Systems

Sub-Title Enterprise Business Systems
Aim To make students introduce the enterprise business systems along with
practical implementation
2. Identify and give examples to illustrate the following aspects
of supply chain management systems:
a. Business processes supported
b. Customer and business value provided
c. Potential challenges and trends
2. Understand the importance of managing at the enterprise level
to achieve
maximum efficiencies and benefits.
Brief Contents 1. Supply Chain Management: The Business Network
Key Words SCM
New Words
Probable 1. What challenges do you see for a company that wants to
implement collaborative SCM systems? How would you meet
Questions
such challenges?
George Marakas
Edition)
By Laudon & Laudon.

13
Title E-Commerce Systems
Sub-Title E-Commerce Systems
Aim To enable students to design ecommerce platform for the business
juncture
1. Identify the major categories and trends of e-commerce
applications.
Brief Contents 1. e-Commerce Fundamentals
Key Words E-commerce
New Words
Probable 1. Most businesses should engage in e-commerce on the Internet.
Do you agree or disagree with this statement? Explain your
Questions
position.
2. Are you interested in investing in, owning, managing, or
working for a business that is primarily engaged in e-
commerce on the Internet? Explain your position.
George Marakas
Edition)
By Laudon & Laudon.

Title E-Commerce Systems

Sub-Title E-Commerce Systems
14
Aim To enable students to design ecommerce platform for the business
juncture
1. Identify the essential processes of an e-commerce system, and give
examples of how it is implemented in e-commerce applications.
2. Identify and give examples of several key factors and Web store
requirements needed to succeed in e-commerce.
Brief Contents 1. e-Commerce Applications and Issues
Key Words Integration
New Words
Probable 1. If personalizing a customer’s Web site experience is a key success
Questions factor, then electronic profiling processes to track visitor Web site
behavior are necessary. Do you agree or disagree with this
statement? Explain your position.
2. All corporate procurement should be accomplished in e-commerce
auction marketplaces, instead of using B2B Web sites that feature
fixed-price catalogs or negotiated prices. Explain your position on
this proposal.
George Marakas
Edition)
By Laudon & Laudon.

Title Security, Ethical, and Societal Challenges of IT

2. Ethical Responsibility of Business Professionals
15
3. Computer Crime
4. Privacy Issues
5. Other Challenges
6. Societal Solutions
Aim To describe Security, Ethical, and Societal Challenges of IT
Objectives 1. Identify ethical issues in how the use of information
technologies in business affects employment, individuality,
working conditions, privacy, crime, health, and solutions to
societal problems.
2. Identify types of security management strategies and
defenses, and explain how they can be used to ensure the
security of e-business applications.
2. Ethical Responsibility of Business Professionals
3. Computer Crime
4. Privacy Issues
5. The Current State of Cyber Law
6. Other Challenges
7. Societal Solutions
Key words Audit trail, Biometric security, Computer matching, Disaster
recovery, Distributed denial of service (DDOS), Ergonomics, Fault
tolerant, Software piracy, Spamming, Opt-in/Opt-out,
Spyware/Adware, Ethical foundations, and Cyber law
New words Audit trail, Computer matching, Spamming, Opt-in/Opt-out, and
Ethical foundations
Probable 1. What can be done to improve the security of business uses
Question of the Internet? Give several examples of security measures
and technologies you would use.
2. What potential security problems do you see in the
increasing use of intranets and extranets in business?
3. What might be done to solve such problems? Give several
examples.
4. What are your major concerns about computer crime and
privacy on the Internet? What can you do about it? Explain.
& George Marakas
(12th, Edition)
By Laudon & Laudon.
Chaffey

Title Security Management of Information Technology

16
2. Tools of Security Management
3. Inter-Networked Security Defenses
4. Viral Defenses
5. Other Security Measures
6. System Controls and Audits
Aim To describe Security Management of Information
Technology
Objectives How can business managers and professionals help to lessen the
harmful effects and increase the beneficial effects of the use of
information technology?
2. Tools of Security Management
3. Inter-Networked Security Defenses
4. Viral Defenses
5. Other Security Measures
6. System Controls and Audits
Key words Ergonomics, Fault tolerant, Software piracy, Spamming, Opt-
in/Opt-out, Spyware/Adware, Ethical foundations, and Cyber law
New words Audit trail, Computer matching, Spamming, Opt-in/Opt-out, and
Ethical foundations
Probable 1. What is disaster recovery? How could it be implemented at
Question your school or work?
2. Is there an ethical crisis in business today? What role does
information technology play in unethical business practices?
3. What are several business decisions that you will have to
make as a manager that have both ethical and IT
dimensions? Give examples to illustrate your answer.
& George Marakas
(12th, Edition)
By Laudon & Laudon.
Chaffey
17
Final Exam
18
COURSE EVALUATION: GRADING POLICY:
Grade Percentage Grade Percentage
A 90 and above C 60 to less than 65
A- 85 to less than 90 C- 55 to less than 60
B+ 80 to less than 85 D+ 50 to less than 55
ACADEMIC INTEGRITY B 75 to less than 80 D 45 to less than 50
POLICY: B- 70 to less than 75 F Less than 45
 Plagiarism of any degree C+ 65 to less than 70
will not be tolerated. He/she will be strictly dealt with as per IUB rules and regulations if
found guilty.
 No makeup test will be followed for the Midterm and final exam.
 Class test/quizzes can be both on announced or unannounced.
 Any attempt to copy during the Class tests/quizzes/examinations will lead to either
substantial deduction of marks or cancellation of scripts.
 Regular attendances, preparation, class participation must help to get better grade.
Because most of the questions will be asked from class discussions.
 Assignments/ Reports have to be submitted within the specified deadline. In late
submission obtained marks will be deducted.
 The instructor reserves all the rights to make necessary changes in the course or in the
regulation depending on the betterment/ progress of the class/course.
INCOMPLETE (‘I’) GRADE:

Awarding of Incomplete or ‘I’ grades should be strongly discouraged. ‘I’ will only be allowed for
students who have a valid reason (ascertained by the senior management). In situations where the
student is unable to complete the course due to unanticipated illness or family emergency and has
not attended at least 75% of the classes held, he / she will be asked to withdraw from that course
and repeat it. In unavoidable circumstances where students have completed 75% of the classes
but are unable to continue (due to illness or family emergency), incomplete grade of ‘I’ may be
granted. Incomplete course has to be completed by the next semester, otherwise grade ‘I’
automatically becomes grade ‘F’. The student is not required to register for the course in the next
semester.
WITHDRAWAL (‘W’):
A ‘W’ grade means withdrawal. A student may decide to withdraw from a course by the deadline.
Students must apply to the Program Office for withdrawal from a course with the permission of
the concerned course instructor, Academic Advisor, and the Dean. Withdrawal from only one
course in a semester is allowed but the students should provide valid reason along with
documents while applying for the withdrawal.
CHANGES OF GRADE:
Change of grade is strongly discouraged. However, an instructor may request a change of grade
when a computational or procedural error occurred in the original assignment of a grade.
Instructor must submit the ‘Grade Change Form’ to the respective program office within one
month of submitting the final grade roll.
PEDAGOGY
Teaching pedagogy to be followed by the instructor should be mentioned in the course outline.
Recommended techniques include, but not limited to, lectures, video clips, problem solving, case
study, presentation, field trip, guest lecture, etc.
19
BLACKBOARD:
In addition to class teaching, lecture PowerPoint, announcements and other information should be
placed on the blackboard page. Students should be advised to check the course blackboard page
and download the required materials from MY SB:
Log on to MY SB >
AUTOMATIC WITHDRAWAL:
A student can miss a maximum of 8 classes for a particular course. After that the course will be
automatically withdrawn.
Thank you and wish you all the best.
___________________
Dr. Rezwanul Alam
20

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INDEPENDENT UNIVERSITY, BANGLADESH

Semester Course Code Course Title Section

Recommended reference text:

E-business & E-commerce Management (3rd Edition)

Lesson Plan – 1 (Chapter – 01)

Faculty: Dr. Rezwanul Alam

Title Foundation Concepts: Information Systems

Lesson Plan – 2 (Chapter – 01)

Faculty: Dr. Rezwanul Alam

Lesson Plan – 3 (Chapter – 02)

Faculty: Dr. Rezwanul Alam

Title Fundamentals of Strategic Advantage

Lesson Plan – 4 (Chapter – 02)

Faculty: Dr. Rezwanul Alam

Title Using Information Technology for Strategic Advantage

Lesson Plan – 5 (Chapter – 06)

Faculty: Dr. Rezwanul Alam

Lesson Plan – 6 (Chapter – 06)

Faculty: Dr. Rezwanul Alam

Title Telecommunications and Networks

Lesson Plan – 7 (Chapter – 07)

Faculty: Dr. Rezwanul Alam

Title e-Business Systems

Lesson Plan – 8 (Chapter – 07)

Faculty: Dr. Rezwanul Alam

Title Functional Business Systems

Faculty: Dr. Rezwanul Alam

Title Enterprise Business Systems

Lesson Plan – 10 (Chapter – 08)

Title Enterprise Business Systems

Lesson Plan – 11 (Chapter – 09)

Faculty: Dr. Rezwanul Alam

Lesson Plan – 12 (Chapter – 09)

Faculty: Dr. Rezwanul Alam

Title E-Commerce Systems

Lesson Plan – 13 (Chapter – 13)

Faculty: Dr. Rezwanul Alam

Title Security, Ethical, and Societal Challenges of IT

Lesson Plan – 14 (Chapter – 13)

Faculty: Dr. Rezwanul Alam

Title Security Management of Information Technology

INCOMPLETE (‘I’) GRADE:

Thank you and wish you all the best.

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