Professional Documents
Culture Documents
Heiner Baumann
Heiner Baumann
Development
DIGITAL OUTREACH & EXTENSION:
Experiences from South Asia and Africa
1. Big Picture
• PAD at a Glance
• Global Challenge
• Evidence on Impact
3. Take-aways
• Insights/Key Success Factors
• COVID
PAD at a glance
● Climate change,
soil and water constraints,
protection of ecosystems
Information and productive technologies
exist but farmers lack access…
...and adoption is often low
Customized content
● Input recommendations
● Management advice
● Market information
● Weather-related content
● Decision support tools
Solution: Adjusting our services to farmers’ devices
~75% ~25%
Feature phone Smartphone Characteristics
SMS: Regular written messages timed Mobile apps: WhatsApp, Telegram, Mobile 2-way communication
to crop calendar opportunity for advanced content
(video, photos, etc.)
Voice: Regular push calls timed to crop
Available on demand
calendar Learning platforms: Self-directed,
interactive content for smartphone
Interactive Voice Response (IVR): users
Users pull content from automated Customized
menu options Automated Farmer Profiling
1. Big Picture
• PAD at a Glance
• Global Challenge
• Evidence on Impact
3. Take-aways
• Insights/Key Success Factors
• COVID
Odisha, India: Ama Krushi
A two-way IVR+ helpline available to 1M+ farmers
Features System
On average, farmers rate the quality of Farmers can easily access their
content 4.3 out of 5 Personal Inbox personal history of Q&A
(where 5 is excellent)
Improve Service
~5-6 minute survey on Live demos by field staff; Advisory designed Answering of
land size, irrigation, Training over the phone; using farmer profiles
farmer queries Random sample of
demography, info needs Peer training and local crop
conditions farmers weekly
polled to assess
Farmers questions service satisfaction
answered and
documented in <24
hours
Odisha, India: Ama Krushi
Improving the offer to engage and empower more women
Challenges Solutions
Other 8%
● 1,300,000 SMS over 13 days
Preliminary analysis
Today’s Presentation
1. Big Picture
• PAD at a Glance
• Global Challenge
• Evidence on Impact
3. Take-aways
• Insights/Key Success Factors
• COVID
PAD is adapting its approach in several ways to
respond to COVID-19
Customer-centric and data-driven approach is critical Use of behavioral sciences to design services; Use of
experiments to test, iterate and improve
Stickiness of service - think about the end game, from Build, operate, transfer; motivation and capacity of
start partner organizations
Leverage what you have - create value for sector Sharing of data and learnings transparently as public
goods
Empowering farmers with
high quality information at
their fingertips.
www.precisionag.org
hbaumann@precisionag.org
ccarbajal@precisionag.org